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1.8 181 Reviews

First Premier Bank Complaints Summary

36 Resolved
142 Unresolved
Our verdict: When using services from First Premier Bank with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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First Premier Bank reviews & complaints 181

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10:47 am EDT
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First Premier Bank loan account

Good day
I did an application in South Africa for an account. The agent here Bryan said that it is approved for R550 000
But they want R1500 I have paid that and then they wanted R3000 I have paid that aswell now they want R5230 more
Now I am warried. Is all of this legid?

Please contact me [protected]

I have 6 other customers that also want a loan but we are all sceptic now

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6:12 am EST
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First Premier Bank they owe me $200.00

On june 1, 2015 someone had call in to first premier bank and gave my information to and they took the $200.00 off my card and on July 14, 2016 of this year they kept the 200.00 and payed the card off and i got a letter in the mail yesterday saying i was not responsible for the account that was open in my name and they owe me a refund check for 200.00 but they dont want to send it to and that is not right.

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6:56 am EST

First Premier Bank unauthorized credit card "application" scam

On Nov. 14, 2016, I received an email from First Premier Bank in Sioux Falls, SD, thanking me for submitting an application for a credit card and congratulating me for qualifying for the card. Big problem, however, is that I never applied for any such credit card. Apparently they opened a credit card account in my name without authorization or notice to me.

So far I've emailed, phoned, and sent a certified letter rejecting any such card and demanding that FPB correct my records. Based on their bad internet reputation, it seems like this is how they do business. This reminds me of the Wells Fargo scheme -- create fake accounts for a commission and then run up service charges, etc.

When I called to notify FPB of the problem and complain, I got "Kim A41" and her boss "Kori 7887" -- always a bad sign when a bank can't use their real names. After I complained about the situation, they said they wouldn't do anything until I gave them lots more confidential personal information, like Social Security Number and date of birth. They claimed they already had it, so this was just to check me out in case I was trying to cancel what was supposedly my own card (?) -- they seemed to think I was pulling the old "cancel the account in your own name for the hell of it" scam -- right. Of course, I had an ID number their email included in the email, but they said they couldn't recognize or use their own ID number. (They could also confirm they had my email and phone number, but they don't count that for ID either. I think they want the SSN, DOB, etc. to backfill the fake application with the real data.)

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Reb Fire
, US
May 04, 2019 12:22 pm EDT
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I closed my account with a zero balance. After multiple attempts to talk me into keeping their card (at 36% interest!) they finally closed the account and gave me a closure number. Then they re-opened the account, claiming someone called them saying it was me, and charged $450 in cash to "African Rapid Transfer"! I called them, got a run around and then they had the audacity to post the closed card account on my credit report with the FRAUDULENT charge of $456.10 showing as owed to them! I was furious! I called the Master Card phone number, In the U.S. call 1.800.Mastercard (1.800.627.8372) and finally spoke to someone fluent in English and they opened an investigation. If I don't get satisfaction out of that, I'll be referring this situation to the State Attorney General's office and they'll rue the day they let it get on his desk ;) My advice to anyone would be to stay far away from this company, I suspect the people responsible for the fraudulent charges to my (supposed to have been) CLOSED account work there!

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10:16 am EDT

First Premier Bank late charges

I have paid early every month. I have bank statements to back me up. they called me the 1st time august 18th to say my payment was late. I told them that I paid it that I like to try to pay my bills early. the guy told me that there were 2 payments in july. I told him that one of the payments is for august but still they charged me late charges.i went ahead and paid September's payment august 28th. then I started getting calls sept 1st and my payment is not due until oct 8th. they left messages a couple of times but all they said was hello hello. (I guess they do not know what an answer machine is). they call my cell phone 1st then my house phone. this is harassment and it wasn't even the 8th of the month. calling me several times a day both on my cell phone and my home phone since the beginning of the month and using blocked call. I finally answered the phone on sept 14th and told them that I am caught up and that my payment is not due until oct 8th. told them what they are doing is harassment and if I have to I will get a lawyer. I paid them early every month and they are trying to screw me over. I have proof that I have paid them early.

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Wine Is Good
, US
Sep 14, 2016 5:55 pm EDT

It sounds to me like you do not understand your charge account. Paying early on a revolving account does not make your 'monthly' payment. It comes off your principal. If you pay before the cycle date of your account, you are paying principal, your normal payment comes due. They are right: you are paying late even when you think you are paying early. A lawyer will advise you to read your loan agreement.

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2:37 pm EST

First Premier Bank credit card division

I have an account with this company. While my credit card had an outstanding balance on it I tried to cancel the card because of disputes on the balance. I was not allowed to. BUT during this time, they opened another account under my name WITHOUT my authorization. I called to get information on this UNAUTHORIZED account and they told me I had to prove who I am!
To get information on this account First Premier is requesting some form of identification, my question is why did they not request I.d before opening this unauthorized account. I had an outstanding balance on my previous card why would they issue another one?

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10:45 am EDT
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First Premier Bank rip off/ fees attached caused my balance to go over the limit

I am complaining against the company for filing my account to the credit reporting agency, and I had missed one payment at the time. The collector for the account called, and I spoke to her and told her that I would not pay for all the fees, that have been attached causing my account to go over the limit. They attached maintenance fees, interest fees, late fees, and yearly fees. They have caused my account to be at this moment as I know of at least $179 over the limit. What's the point of offering cusomers a credit line, and then take a yearly fee out before receiving the card in the mail? This company is a scam, they are offering to help rebuild and re-establish credit, but actually they are causing the cosumer to pay more in fees, and then ruining their credit by reporting it to the credit agencies. I spoke to the collector on the 14th of Septemeber of this year, and then found out that she reported to the agency the same day. My minium payment is now over $300 compared to 25-35 dollars in the past. My limit is only $700, what's the point of paying if they have already turned it over to the credit agencies? They have caused unnecessary stress in my life, and when they called they called from an unknown number, they were rude when I inquired about why they had not left messages, and why were they calling from an unknown number. Today the rude man called and said that they would continue to report to the agency, and that when I received the card that it has all the fees included in the brochure. Is there anyone I can talk to get this off my report? They are trying to ruin my credit, it's ironic how they claim to help rebuild credit, but have hidden fees, and report the same day that you tell them that you will be consilidating the funds to another credit card. What are my rights, and can I have this removed offf from my report? It causes your score to go down 65 points! It's rediculous. Please help me find the right resources, to contact if you know of anyone. This rediculous scam has to be put to a stop! We must complain and continue to do what ever it takes to get these people to refund our extra fees, and removed the negative reports. I had paid on time for about a year, and missed one payment and was reported immediately! Give me a break.

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shawnas211
Paris, US
Apr 25, 2014 7:45 am EDT

I've had to call customer service a handful of times in the year and a half that I've had two cards with fpb. I always get a woman who is rude, not helpful, has a poor attitude, and I've even been hung up on before. They should really hire new staff.

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2:01 pm EDT
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First Premier Bank unaurthorize charges to my credit card

I recieved a bill from first Premier bank, i was charged For Unaurthorized fee of 29.95, on My billing statement, i called into customer service, they informed me too Contact fruad department, because they see the last diget of my credit card, is the same, but they see were it's not my name, they see April Johnson, and i dont know her, i lived in groveland florida, and this person live in Detriot, could you pleaase remove this amount off my billing statement with first premier ban, .because i did'nt sign up with OTL SCORESENSE.COM Thank you,

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5:37 am EDT
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First Premier Bank - We had a $50.00 charge on our statement that neither my husband or I authorized

We had a $50.00 charge on our statement that neither my husband or I authorized. We have been using our debit card more than usual, even paying bills over the internet. We usually pay bills by check and mail it through the postal service. We have no idea how this happen and hope that this does not happened again. We cannot afford to lose money and in a such a devious way.

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4:41 pm EDT

First Premier Bank this sort of backstabbing is unacceptable and fraudulent not to mention criminal and 180 degrees wrong

I was making an effort to pay off a credit card balance earlier this year when my house was destroyed and both of my vehicles were totaled in a devastating EF5 tornado that demolished large swathes of real estate in Joplin MO on 22 May. I just received a notice that told me that my account was closed even though I had full intention of continuing the account and rebuilding! This sort of backstabbing is unacceptable and fraudulent not to mention criminal and 180 degrees wrong.

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2:57 pm EST
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First Premier Bank late fees when payment is paid on time

I pay my account every month on time- but when I looked at my statements this month I had a late fee. Called them and resolved it. I then called 2 days later to make a payment on my specified due date- they informed me it would be late unless I paid an additional 11 dollars because it was after 5c.s.t. Really?!?!? I paid it on the day due but it was 6 c.s.t. I can't believe this is legal- why not make my payment due a day earlier then... VERY UNHAPPY!

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4:03 am EDT
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First Premier Bank false statements attempt to defraud

After paying minimum payment due $36.00 a first premier bank employee calls me stating they have not recieved my payment-that late charges-bank fees-card fees are added and demand payment. The payment was within there system, and there custody this was verified by the banks automated phone system [protected] . The bank recied my payment the very day of the demand for payment call by banks acting agent. There was no justification calling me in the first place, lying stating my payment is not there, demanding payment and other charges be paid. My account was set up for payment after the 1st a custom and practice by over 3yrs of evidence within their records on file and my payment history . I was told 3 yrs prior by a bank phone employee in card services there is a 5 day grace before adverse banking action . The 1st of October to the date of call the 6th the grace time had not expierd my payment was in their custody by the 6th, and their collections call was on the 6th. Ive closed my account having been lied to by bank staff, there actions violating breach of verbal contract making false statements, adverse credit reporting based on false none payment charges, and reporting on to my credit history.

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Update by false statements
Oct 11, 2011 4:15 am EDT

There is a motive of operation by first premier bank making false late charges, and billings The U.S. FTC should with the bank commission close the bank down...

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3:23 pm EDT
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First Premier Bank scam

Scammers! Besides overcharging you for every service that is supposed to be free, they purposely drag their feet when you dispute some charges and then they refuse to help you, stating that it is too late to overturn the charges, blaming postal office for their mistakes. Plus they keep hanging up on you when you try to cancel the card

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5:06 pm EDT
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First Premier Bank Harassment

Don't ever get a card from them after making a $30 charge they charged $250 worth of interest and then when talking to them about it they said there was nothing they could do but collect it. They started calling to collect a day after the payment was due so I quit paying them and then they proceeded to call me on a daily basis. After notifying them that it was illegal collection practice now they just wait until saturday morning at 7:45 in the morning for three weeks in a row. I was not going to report it but the harasment will not quit, I wish I had never gotten the card because they are the worst card company I have ever delt with. Even after charging the card back they continue to call me and put negitives on my credit report the first time they did something to my credit it dropped 70 points the next time it was 30 when will it stop? Whatever you do, do not get a card from them they are a scam! I have phone records and statements to prove what I am saying is true..

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F p credit card
Medford, US
Aug 31, 2023 2:15 am EDT

They give you a 100.00 credit increases and then take $79.00 dollars in annual fees $22.00 in interest and a 25.00 in monthly fees and your left with a - new credit increase its a [censored]ing joke

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DMD61
Lawson, US
Sep 04, 2022 4:40 am EDT
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First of all in this day and age why don't you have auto pay? Second of all why can you send me a text when payment is one day late, but can't send me a text the day before payment is due? Is it because you are a chicken poop company that makes money off of fees...shame on you!

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2:31 pm EDT

First Premier Bank rip off

First Premier Bank claims I owe it close to $400 in membership and assorted fees even though I'd cut up my two First Premier bank credit cards, sent the cut-up cards back to the bank and had already paid off all of my minimum amounts due. First Premier Bank failed to do its market research before sending me a preapproved credit card, and then a second card. If the bank had done its research, it would have discovered that I have had three federal, Chapter 7 bankruptcies (1986, 1996, 2003); that I have a 43-year history of clinically diagnosed manic-depression (bipolar disorder), meaning that I like most bipolar people in their manic phase am insanely reckless and profligate with money; that my only income is a monthly Social Security disability benefit check for $1, 234; that I have had numerous stays in mental hospitals and jails; and that additional evidence totally disqualified me from the use of any credit card from any lender--except for bottom-feeder predators like Frist Premier Bank. First Premier Bank's collection unit, for more months than I can count, has dogged me for repayment by mail and phone calls. I once threatened one of their collectors, saying I knew where she worked and I had an M-16 (our Army's assault rifle) and if First Premier didn't stop trying to collect from me money I didn't owe them, I was going to kill everyone in her office. My threat failed; First Premier to this day still phones me daily--and constantly through the U.S. mail offers me deals by which I need only to pay it 60% of my alleged debt to them. First Premier Bank isn't very bright. It has, quite arguably, by now spent more money on colledtion expenses re: me than I allegedly owe it.

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Reb Fire
, US
May 04, 2019 12:31 pm EDT
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Call your State Attorney General's office. They will investigate and prosecute fraudulent and illegal actions. They will take consumer issues like this on and you will not have to pay anything for having it taken care of. You may have to fax or mail them copies of relevant documents but they will go after those crooks and shut them down. Look up your State Attorney General's office and call them.

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Msyada
, US
Feb 02, 2011 11:48 am EST

Got this High Fee Card to help build Credit. Fraud charges appeard on Card in Feb 2010. The account is paid in full automatically from our bank account. We filed a Dispute with no resolve from Premier The Only thing First Premier did was to close the account and reopen and new account and transfering the balance over. First Premier adviced us that since the card was paid in full we would investigate and get back with you.

March 2010 First Premier sent a new card with a new account number. First Premier reported the card late 30 days to the credit reporting agencys with a zero balance and nothing owed - They returned the late fee with an appoligy but did not remove the negative reporting to the credit agency. This caused my score that I was doing my best to increase go down.

Being ripped off for over $400 now for those out rageous fees and paying for fraud charges This account was closed - Over paid a total of $146.00 for the fraud charges that I have been waiting for a resolutions or refund for those fraudulant charges for over a month now.

April 2010 First Premeir reopened the card without my authorization and instead of refunding the $146 we over paid for the fraudulant charges First Premier added those charges back to our account and deducted another $146 from our bank account. Thus we paid twice now for the same fraudulant charges to the account.

May 2010 we get a statement that our account is paid in full and we only owe $7.00 for the monthy fees. I called and let them know that we closed the account and paid it full back in March of 2010 and was waiting for refund of the additional payment that was taken by First Premier.

June statement comes with a Zero Balance and new charges of - Yes you quessed it "The $146 for those fraud charges are back on the statement for the 3rd time".

July 2010 First Premeir reports to the credit agency a 30 day late with a total amount due of $198.86 we called first premier to explain that the card had been closed and why did they place fraudulant charges back on the account again with different reference number. I was waiting for a refund! The First Premier Rep Personally told me "HE WOULD PERSONALLY SEE TO IT THAT MY CREDIT WOULD BE DESTROYED when they keep reporting it and then finally Charge it off as a bad debit

August 2010 First Premeir reports to the credit agency a 60 day late with a total amount due of $229.50 I called first premier to explain that the card had been closed an we was waiting for a refund! Same story different Rep told me THAT HE WOULD PERSONALLY SEE TO IT THAT MY CREDIT WOULD BE DESTROYED because we will keep reporting it for years and then finally Charge it off as a bad debit

September 2010 First Premeir reports to the credit agency a 90 day late with a total amount due of $233.29 I called first premier to explain that the card had been closed an we was waiting for a refund! The First Premier Rep Personally told me THAT THE ACCOUNT IS NOW CLOSED AND TURNED OVER TO COLLECTIONS.

Oct 2010 First Premeir reports to the credit agency Charge Off. I despute the charges with all 3 reporting agency with no luck! First Premier says that I am repsonsible for the charges

PLEASE SOMEONE HELP ME.. With First Premier Charging this Off as a bad debit instead of building my credit its being reduced and now I am being denied jobs offers and other credit opportunities.

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8:52 pm EDT
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First Premier Bank let direct tv use our credit card

Direct TV tried to use our credit card to pay off $33.16 that we owed them. We had already paid them so we called First Premier Bank to close that account but the said we were such good customers let them cancel the old card and issue a new one and we said ok. On 11/05/2010 they let Direct TV bill us for $79.42 on our new card which Direct Tv did not have.When we called First Premier Bank the said we needed to fill out a form to get our money back, and since we did not give Direct Tv our card #... First Premier Bank did... after telling us they would not we feel they should have to try to get there money back...not us...we canceled our cards and are going to pay the one they charged down to $79.42 and let them try to get there money back from Direct TV.

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12:09 pm EDT

First Premier Bank claims I owe them after account closure

First Premier Bank claims I owe it close to $400 in membership and assorted fees even though I'd cut up my two First Premier bank credit cards, sent the cut-up cards back to the bank and had already paid off all of my minimum amounts due. First Premier Bank failed to do its market research before sending me a preapproved credit card, and then a second card. If the bank had done its research, it would have discovered that I have had three federal, Chapter 7 bankruptcies (1986, 1996, 2003); that I have a 43-year history of clinically diagnosed manic-depression (bipolar disorder), meaning that I like most bipolar people in their manic phase am insanely reckless and profligate with money; that my only income is a monthly Social Security disability benefit check for $1, 234; that I have had numerous stays in mental hospitals and jails; and that additional evidence totally disqualified me from the use of any credit card from any lender--except for bottom-feeder predators like Frist Premier Bank. First Premier Bank's collection unit, for more months than I can count, has dogged me for repayment by mail and phone calls. I once threatened one of their collectors, saying I knew where she worked and I had an M-16 (our Army's assault rifle) and if First Premier didn't stop trying to collect from me money I didn't owe them, I was going to kill everyone in her office. My threat failed; First Premier to this day still phones me daily--and constantly through the U.S. mail offers me deals by which I need only to pay it 60% of my alleged debt to them. First Premier Bank isn't very bright. It has, quite arguably, by now spent more money on collection expenses re: me than I allegedly owe it.

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6:53 pm EDT
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First Premier Bank withdrew deposit after canceled cc application

I applied for a credit card from First Premier Bank on April 7, 2011. I changed my mind and called them April 8, 2011 to cancel the application and to stop the deposit withdrawal from my bank account. The representative on the phone told me the deposit was canceled and that I could call the following week if I wanted to apply a $25 deposit to keep the application open. I declined and then on April 14, 2011 my bank statement showed me a $500 withdrawal of a check to First Premier Bank dated April 11, 2011 and processed April 13, 2011. I called First Premier Bank bank April 14, 2011 to complain about withdrawing the funds without approval and with application canceled prior to their attempt, the representative then said it went out that day even tho I had proof it did not and that I already canceled the application as well. I then asked to speak with a supervisor and the representative then said that she was the supervisor and refused to let me speak with any other person. I feel I've been ripped off from First Premier Bank and charged money and received overdraft fees when I shouldn't of. I feel that First Premier Bank is a ripoff agency and scam people, and therefor far from reputable and should have a class act suit brought against them for scamming so many people across the country according to online research on First Premier Bank Complaints. Word of Advice, save yourself some money and headaches and don't chance anything with any business attempts with First Premier Bank.

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2:20 pm EDT
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First Premier Bank charged processing fee

I was charged a $75 processing fee taken out of my checking account. I do not beleive in credit cards. I never applied for this credit card. I was only aware of it by viewing my bank statement.

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First Premier Bank unlawful business practices

This company operates under the pretense of helping people re-build credit. I applied for the card and paid the $179 fee immediately. The first month they reported me 30 days late. I paid another fee immediately, though I had not used the card. Things went well for 3 months after that and they sent me a platinum card without my asking for it. I paid the initial $50 and then the monthly fees on time. After 6 more months my credit report showed 2 late payments. I closed the cards out and was charged $350 to close one card and $450 to close the other - even though I had never used the cards! With this company it doesn't matter iff you pay their ridiculous fees on time or not - they are in the business of wrecking credit, and go to great lengths to do so. Stay Away from this company!

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8:21 pm EDT
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First Premier Bank - charged me $100 for the last 3-4 mo

UNAUTHORIZED CHARGES OF $100.00 FOR THE LAST 3 OR 4 MONTHS. THE PHONE NUMBER THEY GAVE IS FOR OUTREACH NURSES. THE # IS [protected]. I SPOKE TO A GENTLEMAN NAMED NATHAN. I AM ON DISABILITY AND THIS HAS MADE ME OVER DRAWN EVERY MONTH. PLEASE HELP

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First Premier Bank Customer Reviews Overview

First Premier Bank, a leading provider of banking and financial services, is highly recognized for its comprehensive suite of services ranging from personal and business banking solutions to credit card offerings and wealth management. Throughout its years of operation, the bank has consistently received positive reviews from its customers, praising its diverse financial products, robust customer service, and commitment to meeting customer needs.

One aspect of First Premier Bank that stands out in positive customer reviews is its user-friendly banking solutions. Customers appreciate the bank's range of offerings, particularly its personal banking services, which include checking and savings accounts, loans, and credit cards. They also commend the bank's business banking services, with its cash management and lending solutions receiving high praise.

The bank's commitment to helping those with poor or no credit history has also won it positive remarks. As one of the largest issuers of Mastercard and Visa credit cards in the United States, First Premier Bank provides credit cards to those looking to establish or rebuild their credit. This effort to provide financial inclusion to underrepresented customer groups is an aspect that customers repeatedly commend.

Customer service at First Premier Bank is another area frequently highlighted in positive reviews. Customers have expressed satisfaction with the bank's friendly, responsive, and knowledgeable service representatives who are always ready to assist with any queries or concerns. This level of service, coupled with a strong commitment to customer satisfaction, enhances the overall customer experience at the bank.

The digital banking experience provided by First Premier Bank is also highly praised. With a secure and easy-to-use online platform and mobile app, customers can effortlessly manage their accounts, make transactions, and stay in control of their finances at all times. This emphasis on digital convenience has resonated well with the bank's tech-savvy customers.

In conclusion, while First Premier Bank continuously strives to improve and adapt to customer needs, its commitment to personalized banking, its focus on financial inclusion, and excellent customer service are aspects that shine through in customer reviews. The positive feedback serves as a testament to the bank's ongoing commitment to quality service and customer satisfaction.

First Premier Bank In-depth Review

In summary, First Premier Bank offers a range of financial products and services, with a focus on personal and business banking. They provide a user-friendly online and mobile banking experience, though their fees and rates may not be the most competitive in the market. Customer service is accessible, and the bank shows a commitment to community involvement. Below is a detailed review based on the provided headings.

Company Overview

Brief History: First Premier Bank has established itself over time as a reliable financial institution.

Mission and Values: The bank's mission and values are centered around providing exceptional customer service and supporting the communities they serve.

Service Area and Locations: They have a presence in select regions, offering services to the local communities.

Financial Products and Services

  1. Personal Banking: They offer a variety of personal banking options, including checking and savings accounts.
  2. Business Banking: Business customers can find services tailored to their needs, from accounts to merchant services.
  3. Loans and Credit Options: Customers have access to several loan products and credit options.
  4. Investment Services: Investment services are available, though specifics are not detailed in this review.

Customer Service Experience

Responsiveness: The bank is known for being responsive to customer inquiries.

Support Channels: Customers can reach out via phone, email, or in-person for support.

Customer Service Hours: They offer reasonable customer service hours, though exact times are not specified here.

Online and Mobile Banking

User Interface and Ease of Use: The online banking platform is user-friendly, catering to customers' convenience.

Mobile App Features and Functionality: The mobile app is functional, providing essential banking services on the go.

Security Measures and Privacy: They employ standard security measures to protect customer data and privacy.

Fees and Rates

Account Fees: There are various account fees, which may not be the lowest compared to other banks.

Loan Interest Rates: Loan rates are competitive, but customers should compare with other options.

Credit Card Offers: Credit card offers are available, with terms and benefits that require careful consideration.

Account Opening Process

Required Documentation: Standard documentation is required for account opening.

Approval Timeframe: The approval process is efficient, with a reasonable timeframe.

Initial Deposit Requirements: Initial deposit requirements are in line with industry standards.

Convenience and Accessibility

Branch Availability: Branches are conveniently located within their service areas.

ATM Network and Fees: They have an ATM network, with fees that are standard for the industry.

Online Account Management: Online account management is robust, allowing for easy access and control over finances.

Financial Health and Stability

Bank's Credit Ratings: The bank's credit ratings are solid, indicating financial health and stability.

FDIC Insurance and Safety Measures: Accounts are FDIC insured, providing an extra layer of security for customers.

Recent Financial Performance: The bank's recent financial performance has been stable, though specific figures are not provided here.

Customer Reviews and Testimonials

Positive Feedback: Many customers appreciate the personalized service and community focus.

Common Complaints: Some customers have expressed concerns over fees and rates.

Overall Customer Satisfaction: Overall, customer satisfaction is generally positive, with room for improvement in certain areas.

Community Involvement and Social Responsibility

Charitable Programs and Donations: The bank is actively involved in charitable programs and makes donations to support local causes.

Community Service Initiatives: They engage in community service initiatives, demonstrating a commitment to social responsibility.

Environmental Sustainability Efforts: Efforts towards environmental sustainability are part of their corporate responsibility, though specifics are not detailed here.

Additional Services and Benefits

Rewards Programs: Rewards programs are available to customers, offering additional benefits.

Educational Resources: They provide educational resources to help customers make informed financial decisions.

Special Offers for Account Holders: Special offers are periodically available to account holders.

Comparison with Competitors

Competitive Advantages: The bank's personal touch and community involvement are competitive advantages.

Market Position and Reputation: They hold a respectable market position with a reputation for customer service.

Comparison of Rates and Fees: Rates and fees are competitive, but customers should compare with other banks to ensure the best deal.

Pros and Cons Summary

Key Strengths: Community involvement and customer service are key strengths.

Potential Drawbacks: Fees and rates may be a drawback for some customers.

Final Verdict and Recommendations

Overall Impression: First Premier Bank is a solid choice for those valuing community ties and customer service.

Suitability for Different Types of Customers: It is suitable for customers who prefer a personal banking relationship and community-focused services.

Tips for Prospective Clients: Prospective clients should review all fees and compare rates before opening an account to ensure it meets their financial needs.

How to file a complaint about First Premier Bank?

Here is a guide on how to file a complaint or review about First Premier Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with First Premier Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint or review about First Premier Bank on ComplaintsBoard.com. Remember to focus on guiding users through the process.

Frequently asked questions (FAQ) about First Premier Bank

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Is First Premier Bank a legitimate bank?

Yes, First Premier Bank is a legitimate banking institution. It is FDIC-insured and is based in Sioux Falls, South Dakota, where it was founded in 1986.

Is First Premier Bank FDIC insured?

Yes, First Premier Bank is FDIC insured, which means that customers' deposits are insured up to the maximum amount allowed by law.

Does First Premier Bank offer nationwide services?

Yes, while First Premier Bank is based in South Dakota, it offers its services to customers nationwide.

What kind of banking services does First Premier Bank provide?

First Premier Bank offers a wide range of banking services, including personal banking (checking and savings accounts, loans, credit cards), business banking (cash management, lending solutions), and wealth management services.

"Is the First Premier Bank credit card legit?

Yes, First Premier Bank is one of the largest issuers of Visa and Mastercard credit cards in the United States. It offers legitimate credit cards, including options for those looking to establish or rebuild their credit.

Is First Premier Bank safe for online banking?

Yes, First Premier Bank uses encryption and other security measures to keep its online banking platform safe and secure.

Is First Premier Bank a good bank for personal banking?

First Premier Bank has a wide array of personal banking services and is generally well-reviewed by its customers. However, what constitutes a "good bank" can vary depending on individual needs and preferences.

Does First Premier Bank report to credit bureaus?

Yes, First Premier Bank reports to the major credit bureaus. This reporting is what makes their credit cards a good option for those looking to build or rebuild their credit.

Is First Premier Bank customer service reliable?

First Premier Bank has a dedicated customer service team. However, as with any company, experiences may vary. Many customers have reported positive experiences with First Premier's customer service.

What is the history of First Premier Bank?

First Premier Bank was founded in 1986 in Sioux Falls, South Dakota. It has since grown to be one of the largest issuers of Visa and Mastercard credit cards in the country.

Does First Premier Bank have physical branches?

Yes, First Premier Bank has physical branches, primarily in South Dakota. However, they also offer online and mobile banking services to serve customers nationwide.

Is the First Premier Bank mobile app secure?

Yes, First Premier Bank's mobile app uses several security measures, including encryption, to ensure the safety of its users' information.

What kind of loans does First Premier Bank offer?

First Premier Bank offers a variety of loan products, including personal loans, home equity loans, and business loans.

Does First Premier Bank offer savings accounts?

Yes, First Premier Bank offers a variety of savings account options to meet different customer needs, including regular savings accounts and money market savings accounts.

Does First Premier Bank offer investment services?

Yes, First Premier Bank offers wealth management services which can include investment services. They provide tailored strategies for individual, retirement, and business needs.

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Contact First Premier Bank customer service

Phone numbers

+1 (800) 987-5521 +1 (605) 357-3002 More phone numbers

Website

www.firstpremier.com

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