First National Bank [FNB] South Africa
reviews and complaints

I have been requesting a paid up letter for a month with no luck. After calling in numerous times in the past month. I was told that that I should send an email because they were off line . The email was send ay the start of the new month . I only received an email o the 17/07 to say that I should call another department. I called and was transferred to 3 different departments . I was on the phone for 2 hours today trying to get a paid up letter. I wasted my time because no has a clue wat is going on !It is a simple request that is not being adhered to. Can anyone send me a paid up letter. contact me on [protected]. This is now urgent!

I would like to start that the manager at bellefonte branch sucks. She is never around when I want to talk to the manager. I hate her employees, noell and kacha. They are very rude and doesn't care about my money at all. They always give me a hard time when I go that branch. Noeele dress up slutty and the black girl always tossing in front of the customer.

Im a co-applicant on a bond with my mother and i've been trying for years now to get my name removed from the bond. I am getting aabsolutely no help from fnb and everytime I have to give up and start again. The main applicant refuses to do anything from their side or assisting in removing my name. Im not staying at that property for years and I cant afford to buy another place so ive been moving from pillar to post with my kids staying with family members. Fnb is holding a gun to my head saying I am responsible for that bond especailly because the main member keeps skipping payments. I suggessted that they then sell the property in order for my name to be removed but they also cant do it. They keep calling me and harassing me for late payments and I keep begging and pleading with them for assistance. They dont give u any alternatives or solutions they just tell u that your name will remain on because of the main owners credit profile and im not even paying the bond. The last person I spoke to at fnb complaints was extremely rude and said he wouldnt help me I have an email as proof. What can I do from my side to get this process started please assist me because fnb is selfish and uselss because with all other banks now are so customer focused and put the customer first except fnb. You cant even call fnb homeloans that number [protected] just rings and rings which just proves they dont care about their customers. U just have to leave a message on their website and pray they call u back this year still. I have left a message but I can guarentee u I wont get a call from them

About a year ago I change my cell service from Vodacom to FNB - reason being really poor service from Vodacom. The service from FNB when it comes to coverage is poor to say the least, either using Cell C or Vodacom. However my problem extends to the service when I requested my phone to have international roaming, After 3 calls to your call centre and promises that somebody would phone me back - I logged a compliant via your website, I got an sms response stating that they had tried calling me and that I should again contact the call centre - the same incompetent people I had already made 3 calls too, given I got the same experience I got hold of a supervisor by the name of Hrengiwe Mkhize. She did have the correct people phone me back 45 minutes later.
The person told me the the package sold to by FNB Bracken City could not have roaming and stated that he could upgrade the package, but he would first have to do a credit rating even though he had my banking profile open which showed a 7 digit balance, I was told that I did not qualify and somebody in FNB would have too vouch for me - this is when I lost my cool and hung up.

Amazing today 24 hours later I again get a 2 calls from FNB +[protected] both answered and no response from the caller, and again a sms 2 minutes later stating that they called me and I should contact the call center. Does FNB really believe they should be in this industry as your staff and service are pathetic.

I called MTN and upgraded my service in less than 30 minutes to accommodate roaming on my second phone. Perhaps you need to take note and actually help your customer and not just broadcast it over all media, as in reality it is meaningless, your staff are on another mission.

I want my credit card acc closed. On the 18 thmay 2018 I filled out forms at mthata fnb to have my account closed. Fnb has since sent me a statement that I owe R161.00 and an SMS saying that it is regrettable that I have not paid my account. As far as I am concerned that c/c acc. was closed by me on the 18 may 2018. That account is being kept open against my will and I am being forced in to debt without using the credit on the card at all.

This is my 100th complaint regarding the blatant disregard of fnb south africa when it concerns the basic needs of its customers. The fraud process is absolutely disgraceful and bias. They (fnb) can close your account without confirmation or even a text stating they suspect foul play and I am gona be affected. Their actions have left me in more arrears and most importantly, I cannot pay my rent, my child's medical aid, my bills ect, I can't even buy food due to the incompetence of fnb who claim to put people 1st. I have had this conversation over and over again, fnb south africa is the biggest disgrace and truly the worst customer service! I need my funds and I am leaving! I will ensure the world knows how you treat people. I have emails telling me my accounts is accessible and problems solved however, it clearly is not! I have had the worst weekend possible due to this people, my child my family could not eat due to this people! I hate fnb I truly feel you are the worst bank ever. With standard bank I remember a similar issue, I sell cars and in the last 100 sold, approximately 5 customers had stories and tried to get their money back but with standard bank, they made the effort to contact me 1st before blocking my account as, I always give customers the product and all relevant detail, what happens after that can no longer be my problem but fnb, they can't it's impossible to put the customer 1st with them. A bunch of untrained unable to apply common sense consultants and managers. I am not getting any help from them, I went to the airport saturday from 3-7pm just to access my funds? My last money was wasted on that trip. Fnb insults and breaks a person, fnb is not a bank for people!

To whom it may concern Can someone please explain why there is only a cell number available to contact the person dealing with my documents I asked why no land line and was told no number is available. The feedback is absolutely terrible and it seems like there is no one that can assist everything is done line I must say the service is terrible I've been a customer for a very long time but never have I had such bad service

Good day,

I dispute the amount R2395.81 owing on my cheque account [protected].
I have made payment arrangements for the outstanding amount that was R2669.25 which has been settled in 2017, which I have support documents.
I am now contacted again in 2018 by another collection agent, to recover around the same amount R2395.81, after I have settled R2669.25.
Which I feel that is duplicated and I am being scammed/bullied into paying this amount.
I have contacted/visited FNB bank a number of times, but did not receive the relevant help, which is why I am requesting help for this matter to be investigated.

In November/December 2016 I was contacted by Revco debt collects on behalf of FNB bank to pay the outstanding amount off R2669.25 I was unable to pay the full amount in one instalment, as debt collection company requested it.

I contacted FNB pre-legal/risk recovery department on 30 December 2016 and spoke to Jolida Velthawen who referred me to Marcel Ferguson, who the matter was related to.
Marcel Ferguson did assist me with a payment arrangement of R500.00 a month from January to May 2017, which payments had to be made directly into my cheque account.
This account was settled has agreed upon.

Prior to this arrangement I was told by various consultants that I can not use my cheque account as it was handed over.

From May 2017 to November 2017 I was not contacted about this account, I was under the impression that the account has been settled and closed.

In December 2017 I was contacted by another debt collection company called Groenweld and Associates in regards to the same account with the amount of R2395.81 to be paid.

I did query this with FNB in February 2018, then I was contacted by Groenweld and associates to notify me that the file has been closed, however soon after that I am being contacted by a third debt collection company Norman Bissett and Associates
for the same amount R2395.81

I have visited FNB bank (gateway branch umhlanga) and was assisted by the consultant (Preleen) who confirmed that my cheque account was closed in October 2017.

I would like to gain an understanding on the account.
There was no communication to me on the various movement of the account from May 2017 to November 2017 (after I have settled the account off R2669.25).
It seems has there are no notes made on the account by various consultants who contacted me, which leads to confusion with FNB bank to assist me.

Please note that payment arrangements was made with Marcel Ferguson in December 2016, I have settled the outstanding amount of R2669.25 between January-May 2017, I have proof of receipt.

I seek assistance in the matter as it seems to be a confusion of the account, when I query it as I am currently being contacted by Norman Bissett and Associates
for the amount R2395.81.

I am not happy with the service, as I do not think its fair for me to keep making payments to various debt collection companies on the same account that I have settled.
I feel that the account is duplicated and I am being ripped off.

Thanks
Mr. Govender

I have never been more disappointed in this bank as I am at this very moment - a complete and total disregard for the customer and their needs. I am currently travelling in the USA and tried ordering a gift online on Amazon.com. Within an hour, Amazon tried sending 8 authorization transactions to my account, because FNB kept on declining the requests. They were well aware of the fact that I am traveling in the US as I did inform them before I left and have been using my card here constantly since mid January already.
I eventually had to call Amazon to cancel the order.
However, the amounts charged via those authorization requests (totalling almost R4500) is now stuck in uncleared amounts on my account. Amazon confirmed that they never received any of the payments as they kept on being declined, so the problem is with the bank. I have been stuck without money since Thursday with no one at FNB being able to help me. I have submitted 3 versions of dispute forms already, spoken to Customer Service, Disputes Department, and the Private Clients Suite on no less than 9 occasions combined without any help. I was even told today by the Private Client suite that their system was slow and they cannot access my account, placed my on hold for almost 10 minutes after which I eventually just hung up. It is absolutely ridiculous that my money is stuck in unauthorized payments because of something that clearly went wrong on the bank's part, but no one is willing or able to assist in reversing that.in the meantime, I am stuck in a foreign country since Thursday (3 May) already without any money in my account... absolutely ridiculous!

FNB - Bad advice and no help in rectifying it

We have been planning to move to the UK for long now.
This for the kids studying and opening an electrical company there.
Timing here is the problem, as my oldest turns 18 on the 22 June 2018 and once that happens she can not join us as a dependent. And I am not leaving my child behind. This will also ruin her dreams of studying in the UK. Our cousin with his wife & 10 year old will be joining my husband in a business adventure.

Not ever thinking that FNB will be the biggest obstacle in the process, both family's house, the warehouse and the business has already been sold.

THE PROBLEM
One of the UK requirements for a Tier 1 visa is having 200 000 pound in the bank for 90 days in both Gary (my husband) & Steven (Cousin) name.
Once we received this money from the warehouse sold, we went to the FNB Century City branch.
With the above explained they advised that no private accounts can be opened in 2 names. They promised that giving us a letter authorizing Steven authority on Gary's account will have the same outcome. With this all in place the 90 days process/wait started. 60 Days into the process, our UK lawyers requested some paperwork. Once they received the paperwork form FNB, they advised that the application will be declined as THE AUTHORIZATION LETTER FROM FNB WILL NOT BE APPROVED.

Being a Private client, and having all our accounts with FNB for 24 years, I phone, emailed and begged our Private banker - Bianca Visser for help. She after all is not a private banker, they are only call center operators with you having a direct line to them. She tried helping but had to forward everything to someone else every time, 4 times the answer come back sorry cant help.

Realizing that FNB private banking just don't care, I went to the branch. There I found Rudy a lines manager. He and his manager really cared and tried to help, he wrote long motivational emails, scanned all the paperwork & requests from the UK, this was emailed to "Investments" at FNB head office. He just phoned with the same bad and very sad news. Sorry FNB cant (or wont) help.

I believe to solve the problem all FNB needs to do is to flip the current profile into a business account and add the already authorized person's name to the account. This way having both names on the statement and the deposit date staying the same.
This information came straight from a FNB adviser
It has to be flipped, IF we open a new account my daughter will turn 18 with in the 90 day period and not be able to go. TIME IS RUNNING OUT.

I feel that FNB just don't want to understand and it is easy to sit in head office and say sorry when you are not the one with the life changing challenge.

At the moment we have to choose between leaving my child or my cousin and his family,
with everything sold already. Currently the stress and mixed emotions are unbearable.

ALL OF THIS BECAUSE OF BAD ADVISE FROM THE FNB BRANCH WHOM SHOULD HAVE TOLD US TO OPEN A BUSINESS ACCOUNT IN THE FIRST PLACE.

Currently we are in Torquay UK not knowing how to proceed
Should any one need to contact me in the next two week please do so on email : data.[protected]@mweb.co.za
We are back on the 12th May (phone diverted to our cousin Steven)
After the 12th all back to normal.
My normal phone number:
[protected] Alana
[protected] Gary

Hello Marinda (Tonkin),
Thank you for your follow up Email.

Herewith "Screen prints" referring to my attempts to reset my password on the FNB Home page :- (Please note that the Credit Card number I use is the correct number as on my FNB "Classic" card and the expiry date is - 07/19 issued to Gloria E Fishe.r
With regards,
Gloria (Fisher)

"The KingFishers"
245 Ipahla Road.
Athlone Park.
AMANZIMTOTI.
KwaZulu-Natal. 4126
South Africa.
[protected]@iafrica.com
Landline 'Phone:- [protected]

Fnb took a civil matter and involved themselves by with holding my funds that has no relation to the actual complaint! i was charged under suspected fraud account details, however i did fica and my account was verified why do i still have this problem? because they checked account status and took sides! mr prinsloo feizal in fraud assured me i will get my money back yesterday however after submitting all my doca he came back to me speaking on behalf of the complainang not me! the process was adjusted to suit complainant. I paid for goods, sold those goods to complainant in good faith now there is a problem and fnb took my money and i dont have the goods i am the victim here! you refuse to acknowlegde my requests and cry out for customer service i spent my last on airtime to call you people all you do is defend complainant and we have not even been to court! i need my finds back i need you to follow process and let this go to civil! do your job

Hi I'm p lubisi. On August 2017 I deposit to a wrong account and the person send back the money to Fnb again. After the one who help me tell me that before getting my money back I must have a case no because is a scam. OK I go to polistation to explain and they given me a case no.The branch manage says they want my account no to transfer my money but nothing happen up now. I contact Fnb every time they promise for nothing I need help. God bless.

It has been exactly 30 days since I have requested, sent communication for a credit card downgrade along with the signed new quotation back to FNB.
All I received was endless, useless reference numbers which serves no purpose, endless calls from different agents assuring me this is going to be resolved only to start this entire roller coaster ride from hell at FNB.

How can Fnb not receive the new signed quote sent through over 10 times to the same email address.

How can u continually let these agents call me with empty promises.

When is my downgrade going to be actioned upon. Or must I now wait another month.

I never agreeded to this card nor applied for it. FNB never sent me a quotation nor ever have I received a call whereby I was taken through the premier agreement telephonically.

The last agent I spoke to was on Thursday, promising to sort this out with little effort as per the norm and standard at FNB.

What I requested from that agent was to forget about the downgrade, I want legal proof, documentation or voice recording of that me accepting this card I never agreed to nor signed any quotation whatsoever.

I applied for a limit increase on my existing gold credit card(which by the way never fell through because the FNB agents were too lazy to do their job and I had to turn to another bank for assistance, weird thing was that I was banking with FNB cheque gold account at the time), I received a call 3 days later from FNB agent requesting my address.

When I inquired further the agent advise me I am to receive a new card.
I asked the agent to elaborate, was their something wrong with my existing card, what was this all about? Etc.

Agent politely told me I will receive a new upgrade card delivered to my home.
I had asked the agent over the phone is this a new credit card with higher fees and was informed by a trained FNB consultant that it was not a credit facility but a new card. And that any further questions I had I need to ask the delivery guy.

Card was dropped off, delivery guy said sign ur card and go to the bank.
I had recently started a new job and I was unable to get out by the bank.

I tried calling the credit card Dept, many failed attempts by numerous agents, was told by one agent my gold credit was closed and low and behold I was given, approved for a premier credit card (minimum income retired for this card per annum is R300 000 which I do not earn), no premier quotation sent to me via email, fax, sms, no notification, no calls nothing.

How can Fnb give me a card I never signed for, never agreeded to never received a quote let alone a phone call but yet expect me to pay on time every month.

Up until today I have received no further feedback regarding my request for proof of this as when I questioned the agent who advise me that my gold credit limit card was closed, I asked that agent how can I be approved for something g I never agreeded to nor accepted verbally nor with my signature on a FNB quotation.

FNB should change their slogan from "How can we help you" to "How can we Rob you"!

FNB is forcing me to pay R65 month card fees+R35 Credit facility fees+R20 for rewards fees.
I NEVER AGREEDED to this and it's illegal!

If I don't pay those fees they list me as a slow payer or bad payer.

I am tired of reaching out to FNB, I constantly have to call, go to the branch, sit for hours on end with incompentent staff only to return home with the same dreaded feeling FnB has been giving me for the last 3 months.

The actual request I submitted was in Jan but due to incompetent staff who advise me they will submit the request, I followed up two weeks later only to be told because I did not pay those dam fees my card "is not in good standing".

I am a single mother, working nightshirts, I don't even earn R10 000 a month.

Where the hell must I get the money to pay those fees from?

And then i starve for the rest of the month as basic food is required in my home, not just for myself but for family too.

I want proof of the quotation I appear TLT accepted, I did not receive any Pre agreement calls either.

I do not want any more useless reference numbers I want this [censor]ing mess sorted out and I refuse to pay this card any further.

I never signed nor accepted it but i am been charged and my family been robbed of basic food they need.

How dare you!

I want the quotation with my signature on it or voice recording audioble claiming I signed up for this Kak as I would never signed up for this nonsense let alone have business with FNB.

I refuse to pay this card up until I receive the pre-agreement which u will never find as none was created to begin with.

We immigrated to New Zealand on 30 January 2018. Before we left South Africa, we were trying to get all our banking in place. FNB just don't care at all about the customer or about any queries or anything. I have so many emails that is unattended to. We phoned to change our OTP settings and told the guy that we will be out of the country and they will not be able to reach us but still we receive emails saying fnb can't reach us on our mobiles. Are the agents just not listening to customers at all?
We tried to open a block rand account to get funds moved and almost 3 months later not a single feedback on this? I have sent numerous emails to more than one email address and still don't get any feedback.
You advertise about your premier banker which is fantastic when ever you need one. This is total false advertising! And will make sure the public knows about this before they sign up to fnb. You pay a lot of money to monthly for banking fees but don't get any service for that.
I have sent msgs to the premier banker more than 3 times and still not hear anything back.
What do you need to do to get any assistance from fnb?

I got cheated from a company in SA named as Wangco agri export company.. To pay sum of amount for the product they will deliver but they didn't and gave us wrong information about bank details when we send them money they told us to change benefiecery name as first firm global trading pty ltd. We did it. But then also they didn't send us product and now denying to refund. I have all related documents. I can provide you all.. I provided them 800$ and I didn't get my refund back. Please help me to get it.
I dealed with this person
Eric Smal
39, Teokoms Street
Upington - 8801
South Africa, ZA
Ph no- [protected]

Wangco agri export company
FNB bank
A/c no - [protected]
Branch code- 230 236
Swift code- FIRNZAJJ
Bank add- capetown, SA

My late husband passed away 2 years ago and FNB has not responded to any of my emails pursuant to providing them with all the information required to finalise the payment of the credit amount on his credit card to me. Their only communication tome is re-sending the requirements every few weeks, despite my having sent it to them on various occasions. I have emailed [protected]@fnb.co.za, [protected]@fnb.co.za; [protected]@fnb.co.za and [protected]@fnb.co.za over 20 times regarding this matter but still no results. I am currently living in Namibia and am not available on my cell during the day as I am a lecturer. I can be contacted on my email address. I have been a client of FNB for more than 20 years and this is unacceptable. I have also physically visited the branch and spoke to a consultant during my December holiday when I went to Cape Town. Still, no progress. What do I need to do to get someone to assist in getting this matter finalised?

I am formally complaining about FNB's connect services. When I requested two sim swaps with FNB on the 9th of October, only one of them went though. The other number, more than 24 hours later, still has not been swapped. Moreover, three times, out of the number of times I called to get this sorted, the call centre agents just dropped the phone on me without letting me explain the situation. I also tried to handle this myself with their online banking site, as promoted here: https://www.fnb.co.za/demos/FNBConnect-How-to-do-a-SIM-SWAP-via-Online.html and here https://www.fnb.co.za/fnb-connect/learn/sim_queries.html, and all I got where errors. I finally got told by a consultant that the system had not been working for months. This means they are falsely advertising services they cannot deliver, and thus wasting customer's time and betraying trust. I am deeply disappointed at the service, and infuriated by the incompetency.

To whom this may concern

It is with utmost disgust and disgrace that I send this mail to you.
I have never received this level of service from you before in my life.

I have been banking with you for so many years and as I reflect on the day I opened my very first account with you, I was promised all sorts of reasons why fnb was the best. Little did I know that this was going to be something I need to deal with and trust me when I say I will be making my way to cancel every account myself and my family has with you.

I have applied for a loan through my private banker (Which is a service I pay for every damn month) on the 5th december already. I am still to receive a response after numerous mails and phone calls. You offer me all sorts of deals on a daily basis and for the first time I concider utilising one of them, this is the process I need to undergo.

I am dealing with lawyers and attorneys who charge me daily for this delay as I need to get my things in order but what do you possibly care about your clients? How much do you possibly care? What a pathetic and unprofessional platform you provide.

Total and utter disgust

—
Roxanne martinique van niekerk
[protected]
[protected]@gmail.com