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First National Bank [FNB] South Africa
First National Bank [FNB] South Africa Customer Service Phone, Email, Contacts

First National Bank [FNB] South Africa
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www.fnb.co.za
www.fnb.co.za

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1.3 263 Reviews

First National Bank [FNB] South Africa Complaints Summary

22 Resolved
238 Unresolved
Our verdict: If considering services from First National Bank [FNB] South Africa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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First National Bank [FNB] South Africa reviews & complaints 263

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L
12:42 pm EDT

First National Bank [FNB] South Africa marketing gimmick then they wont downgrade online

Myself like many people signed up for FNb's R66 a month account. The account fees then went up to R79.00 which I cant afford. I called the call centre and asked to downgrade which they refused to do, and I was told to go into a branch to do this. Why should I do this if I applied for the account online? Wake up!

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M
11:20 am EDT

First National Bank [FNB] South Africa they will screw you big time

I have banked with FNB ever since I started working. Not only that, I have WORKED for this bank and I must say that I am sick and tired of being *** by large corporations! I have an investment account with FNB where they are mandated to debit my cheque account on the 21st of each month and credit the my FNB investment account.Guess what?My account was debited on the 20th (a day before I ACTUALLY get paid!)..There I was at the grocery store getting a few things and surprise surprise...INSUFFICIENT FUNDS!All because FNB couldn’t keep its grubby hands off MY MONEY for 1day!That is just plain disgusting! There I was with egg on my face-No FUNDS AVAILABLE!I then proceeded to a Standard Bank ATM (because they obviously did not cash in on the business opportunity to erect an ATM in my complex, never mind the fact that ABSA and STD-their two biggest competitors-have woken up to customer's needs!) to see if I could do a balance enquiry. I WILL BE CLAIMING those few rands-I will NOT be liable to pay interchange fees!If this is how FNB treats its customers, i best start looking for another bank!

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R
6:29 am EDT

First National Bank [FNB] South Africa dont think fnb knows how to provide good service

Finally got the EBUCKS fee reversed...but it doesnt end there. I received an sms last week regarding an amount due, called FNB call center [protected] spoke to some dumb nut whom informed me to ignore the Sms as the Ebucks membership fee had just been reversed, my account is not outstanding...fine, received another sms I ignored it cause i was told its sorted out. Today i called the automated balance enquiry line, still theres an amount outstanding, spoke to a consultant Sharon who advised me there is an amount outstanding for R148.43 that was invoiced on the 120909 for an annual VISA card fee but it was due on the 080909, does THIS MAKE SENSE, AN AMOUNT IS DUE BEFORE THE DATE ITS INVOICED? How the HELL can it be due on the 8th Sept if it was invoiced on the 12th Sept? Fair enough il pay it, but FNB's level of communication to their customers is just pathetic AND believe it or not, i was told by Sharon if i am billed with interest or late payment fees for this amount, I NEED TO COMPLAIN ON THE WEBSITE TO GET IT SORTED OUT AGAIN! Thanks FNB, like i dont have a job to do, I have all the time to sit and type out complaints to get things sorted out!

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C
4:29 am EDT

First National Bank [FNB] South Africa ebucks maximum earnings not advertised

I have had an ebucks account since inception of the product & it was never outlined to me that there is a maximum amount I can earn per month. I chose to use my FNB card for the sole purpose of earning these points but have found that after a month of shopping I was given only the max 2000 points. This is a breach of my original contract & a contradiction ito FAIS - this new rule - which i was told by ebuck customer care - only came into effect in June. - Had I been aware of this- I would never have used my FNB card for those purchases. This fact needs to be publised to all FNB Ebucks users.

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M
12:25 pm EDT

First National Bank [FNB] South Africa poor home loans death claim assistance

I have been speaking to Alida Vandyk regarding the bond of Mr and Mrs Mpata. Mr Mpata passed away in June and I forwarded the relevant documents to Alida. She confirmed that the claim would be paid by 4th September but she keeps asking for documents that I don't understand. I have copied her on an email to my attorneys where I asked her to advise me on the documents she's asking for and they advised that because the estate was less than R123, 000 those documents are not necessary. Alida became upset and responded by writting me an email in big bold letters. All we need is for the claim of Mrs Mpata to be settled or to be advised on exactly what to do so that this matter can be resolved. After all Bond cover is paid to have these things sorted out after the death of a spouse not to have complications with bank staff who are not willing to be helpful.

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Elizabeth Phephenyane
, ZA
Mar 30, 2012 10:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband and I have a house bond with FNB. We were married in community of property and have signed all the necessary documents (Thembani Glenn and Elizabeth Phephenyane). in 2002 my husband died. The treatment I got from FNB Home Loan was shocking being sent from pillar to post for ten years. I am paying my bond every month still both in our names.. I'm now unemployed and sixty years old and sickling. I have wrote to so many people to help me solve this problem. One of the FNB staff even asked me why am I not selling the house?

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M
9:58 am EDT

First National Bank [FNB] South Africa debits still going off deceased estate

My mom passed away end of April, I contacted FNB, informed them and sent a copy of the death certificate to them and to FNB card division. I am waiting for the letter from the master of the high court to finalise the estate as I am the executor.

I saw this week that FNB is still allowing debit orders and card fees to be deducted from this account. Surely this is not allowed?

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T
9:31 am EDT

First National Bank [FNB] South Africa I am very disappointed in fnb credit card devision

I am very disappointed in FNB Credit Card devision as before I left (Feb 2009) South Africa for holiday to New Zealand, I informed them that I will be overseas and my credit card statement must be emailed to me on which they agreed on and said no problem. Now we are in September 09 and after plenty emails send to the email address on FNB web site and still no statement. FNB is very quickly to charge you interest on your account or if you are behind etc. My account is up to date and all I need is a flippen statement to see what is happening on my account. We are still in New Zealand and I can not just pick up the phone and speak to FNB as it is very expensive to phone overseas. All I am asking is a simple statement to be send to my email as per FNB records. I don't want to stop paying as them my account will end up in arrears and also don't want to over pay my account as I will never get my money back from FNB.

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A
2:01 pm EDT

First National Bank [FNB] South Africa mislead and lied to by the bank

On the 14th Aug, I did a once-off internet transfer to another account.Since the person needed the money urgently, I chose to do an Express Clearing, which went through on my side.The person I was depositing the money to didn't get the money though.In the morning I went to my Branch to ask, I was told the Express Clearing didn't go through because it was a once-off, I showed them that it did went through.The person from the Internet Banking told me that I am not going to get charged the R32 because it didn't go through.I wanted them to reverse the money so I can deposit manually because it was needed urgently and they told me I am going to get charged for that! It was not my fault in the first place because the Internet Banking allowed me to do the Express Clearing, and I was put under the impression that it had gone through. Any way, I was not surprised today when I checked my statement and I found out that they have charged me the R32 for an Express Clearing that never happened! They wasted my whole morning that day going up and doing trying to fix their problem, I want to be reimbursed and rewarded back the money I deposited otherwice it's goodbye for both my accounts with u.

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F
1:33 pm EDT

First National Bank [FNB] South Africa zastron fnb bad for the image of the bank

I wanted to deposit money at FNB in Zastron on [protected] at about 15H00. As usual, there was a long queue which was understandable for this time of the month.

I decided to deposit the cash at the ATM. After depositing the envelope with the cash into the machine, there was no paper in the ATM so no deposit receipt could be printed. I entered the bank again to enquire at enquiries about this problem. Although there was a queue at enquiries, the man behind the counter totally ignored us. After some time another man came from outside the and started attending to the customers. I could not wait longer and decided to write a complaint in the complaints book. Needless to say, the book as full.

It is now 06H15 on the [protected] and the cash deposit is still not reflected on my account.

This is not my first encounter with such bad service in this branch. Many of my clients have the same problems with Zastron FNB. Please wake up the manager or even better, replace him as he is not control of his branch.

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R
2:14 pm EDT

First National Bank [FNB] South Africa disgusting money making scheme from poor clients

I am so disgusted in the studentl loan i took with FNB. I took up a R24000 student loan from FNB - till today the loan never reflects a amount less than R24000 outstanding to be precise it now amounts to R24960.80. They on their own decided to take a debit order of R297.23 from my account without any consultation, they charge me R20.00 monthly fee, R48.50 for something they call CPP insurance premium and an interest of R229.43 which fluctuate but never less than R200. I dont understand how they expect the loan to paid up if the loan amount is less than their charges. I would expect by now from 2007 to have paid in their interest but no.

I have accounts with them and the monthly interest they charge me, they dont pay into my account as interest. Are they making money out of people and not prepared to give to people.

Please can someone look into this and explain. Disgusted about their money making system taking from the poor and cant give.

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U
11:08 am EDT

First National Bank [FNB] South Africa fnb fourways mall are insufficient and unhelpful

It seems like the staff at Fourways Mall FNB are becoming more and more unhelpful. I went in on Saturday to collect my new card. I unfortunately forgot my ID book at home but I had my temporary drivers licence as well as my Correctional Services ID card on me. Both have my full names, ID number on and both have my photo on.

The teller at the bank point blank refused to help me because I did not have my ID document on hand.

Now I have to go back to the bank with the unhelpful people a second time to collect the card.

I think this is absolutely ridiculous behavior. Why is it that I always have problems with FNB Fourways mall? Why can you not train your people the way Benmore Shopping centre FNB trains their staff.

I think you should go and take some pointers from them.

FNB Fourways Mall are insufficient and unhelpful. And you waste my time!

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Samantha1g
, ZA
Oct 06, 2010 2:18 am EDT

I completely agree! FNB in general do not help with any issues at hand. The staff is exteremely incompetent! I have logged a complaint recently with no help at all!

Three days have passed with no reply...not even a read receipt!

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D
4:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First National Bank [FNB] South Africa fraudulent charges not waived

I had charges on my First National Bank credit card that were proven fraudulent, yet the bank said they could not do anything about them because they were not in the past 60 days.

This company clearly does not care about its customers. If you have a credit card with them, replace it as soon as you can!

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fernando munguia
hidalgo, US
Aug 31, 2010 9:59 am EDT

why are you charging my bank account a $20.oo monthly with no authorization this is fraud

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JOYCE A TAYLOR
,
Jul 12, 2008 8:19 pm EDT

July 10th, 2008 -- two days ago I noticed I had a charge in my checking for $9.95 for GPneth.

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Super Smart Consumer
New York, US
Dec 30, 2010 6:31 pm EST

Whoa, ###. Do your home work and learn how to read. In the very rare circumstances when I do make an error, I take responsiblity.

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Super Smart Consumer
New York, US
Dec 28, 2010 11:49 pm EST

Oh, stupid girls...get a life and stop ###. When a bank makes an error, I point it out and get reimbursed...do your get it now?

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Super Smart Consumer
New York, US
Nov 09, 2010 12:40 am EST

For those of us with a life, 60 days is not adequate time to detect the bank's error. The charges are not valid and I recommend that you complain to the bank's regulator.

Do you consult your account agreement for all the choices you make in you pitiful little life?

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fred&*%$
, US
Aug 31, 2010 11:51 am EDT

60 days is NOT ample. So you are saying there is a 60 day "statute of limitation" on THEFT?!

Bull...

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khloee13
Fort Wayne, US
Aug 30, 2010 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

60 days is more then enough time. If you dont check your statements after 60 days then at that point there is nothing they can do

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THABILE CHAKA
,
Jul 31, 2008 1:11 am EDT

I HAVE A BIG PROBLEM WITH FNB EMPLOYEES AND E MAIL. THEY REPLY TO ALL AND USE FOUL LANGUAGE IN THEIR RESPONCES. I AM AN FNB CUSTOMER BUT I ALREADY FEEL SICKENED BY FNB AS A WHOLE. THE STAFF IN YOUR CONTACT CENTERS ABUSE EMAIL FACILITIES TO SEND TERRIBLE MAIL TO STRANGERS...I WOULD REALLY APPRECIATE IT IF YOU WERE TO REPLY SO I CAN GIVE YOU NAMES...

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W
8:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

First National Bank [FNB] South Africa harrassing phone calls and jacking apr to 29.9 on customers who have never been late and pay way above minumum payment

Started receiving Harassing phone calls about 6 months ago when I was getting close, a few hundred dollars, to my credit limit (never over the limit) asking me to call them and use reference # so and so. I have never been late on this account since opening appox 2 years ago, never overlimit and have made double payments not minimum payments. Called Company twice complaining about the phone calls when I have never been late and pay way over the minumum and use convenient online payment. They apologised and reported to me each time that I called that they would remove me from the call list because I should not be receiving these calls. However, I continued to receive these phones calls starting 10 days before mimimum payment is due which continued at least 2-3 times a week until my payment posted. I called today to complain again about the harassing phone calls being made to customers who are in good standing and to inquire about APR (since I'm paying down or off some of my credit cards and I will only be keeping credit card companies who reward their loyal and good paying customers by not hiking up APR because others fail to pay their debt}. I was told APR was increased to 29.9 from 19.9 and it was in my Dec 2009 statement. I asked them why this important notice was not sent separately from my monthly statement since I pay all my bills online and rarely look at my statements. Their snobbish, lack of customer skills rep's response was there was nothing they could do about it. The rep further stated that I had 45 days from my Dec 2009 statement to close the account before the APR hike took effect. When I asked for a supervisor the rep reported to me that it would make no difference if I talked to someone else or not that it could not be changed. The rep further stated I was notified in my statement and did not respond within the 45 day deadline to close account with current APR before the hike took effect. Is this Customer Satisfaction toward customers who are in good standing?

What's really mind Boggling and disturbing to me as a current "good standing customer" is when you log onto First National's site they are advertising to bring in new customers, a 7.99 APR with no annual fee for their credit card.

As of today I have requested my account closed which the supervisor reported to me it was closed per my request (by the way, the rep was right, talking to anyone else would do no good). I refuse to pay 29.99 APR (being consequenced)for being a "customer in good standing" I feel I should be rewarded (like the new customers are being rewarded with a low 7.99 APR to come with First National), for my dedicated patronage. I will not continue to use First National services when they have total disrespect for their Customers, lack of professionlism in notifying their customers of changes in terms of agreements and not practicing what they preach according to their motto "With the strength and stability that comes from being a 150-year old bank, you'll have peace of mind knowing that we'll be here for you today and for years to come".

Well First National Bank of Omaha, when the going gets tough, you, First National Bank of Omaha, take the cake! You consequence your dedicated customers by hiking their APR and trick (APR of 7.99 for new customers)new customers of First National Bank into thinking that First National Bank of Omaha will be there for them, just like I thought First National Bank of Omaha would be there for me (customer in good standing) because I, as their customer, believed that one good turn deserves another. Hogwash!

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9:44 am EST
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First National Bank [FNB] South Africa overdraft fees

first national bank will post cash deposits in the checking account four or five days after you made the deposit piling up the overdraft fees because you start doing payments confident that there is money in the account but it turns out the money is not in the account even though the cash deposit is sitting nicely in their safe (payments you make post the very second you make them) also payments made are moved around like trying to find the way to make you overdraft and then on some payments they will hold an extra dollar for a few days sometimes causing you to overdraft because in my case I use the account to pay for my bills so I pay all the bills I can afford with one deposit and sometimes with what is left I use it for gas money or groceries; so that extra dollar that is sometimes wit held but you do not know on what payments so there is no way of at least trying to keep track of those extra dollars sometimes make you overdraft and THEN they give you your dollar back (they get to keep it anyway) if you try to discuss it with customer service for some reason it is your fault for NOT KEEPING TRACK OF YOUR MONEY. One time I actually saw my again CASH deposit disappear from the account go into overdraft and then the next day the money magically posted back in the account (if I hadn't been keeping track of my money online to spot it they would have gotten away with it). I'm sure I'm not the only one having this problems with this bank

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danjanbren
Fort Hood, US
Feb 03, 2010 6:07 pm EST

had something sorta happen like this, made 3 tranactions over the weekend leaving 30 dollars and some change in the account accourding to my last slip from the atm, on monday night knowing i would OD the account 80.00 for gas and formula for my 6 week old child, the balance then saying ( 49.30) i knew it was negitive, which i was okay with and knowing i would be charged the 34 od charge so today i am the dr apt and i get a call that my account is not 150 something in the hole and i am think WTF so i go home and online and look at my account the 120, 40 and 80 went threw on the 1st leaving 30 and some change them right above that is a nice $69 OD charge and then my 80.00 OD charge with an additional 34 od charge and i amd thinking wtf again, call in to customer service according to her the 40, 80 and 80, were all pending charges at the same time and i was charged 3 od charges and even though the 40 and 80 went threw just fine i will still be charged the 3 od charges cause it was my fault the 80 od my account and if i waited 1 more day i would have had just the 1 charge, oh and they WILL not honnor the 2 charges at all, i am closeing this account o hell with that i dont know how they can charge an account in pending status before it has even posted.

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5:06 am EST
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First National Bank [FNB] South Africa won yahoo mail lottery

HI,
I wont believe that this Bank doing fraud with using big company names if they doing like that y the companies not taking action n stop fraud n stop making fools for peoples. Couz I received some kind of mails from yahoo n First national bank of south Africa if I really won YAHOO MAIL LOTTERY PRIZE then y they asking Approval fees using the name of REPUBLIC OF SOUTH AFRICA MINISTRY OF FINANCE here I m attaching files where I received from this side. Please help me suggest me n kindly send my amount in my account which I won from YAHOO AND MICRO SOFT lottery.

Ta

REPUBLIC OF SOUTH AFRICA
MINISTRY OF FINANCE
Union Building
P.M.Bag x0001, Pretoria, South Africa
Our Ref. MOF / 2894 / 10 Your Ref.
From: The Desk of the
Hon. Minister of Finance
Union Building
Pretoria, South Africa
To: The Director
Foreign Operations & Int’l. Remittance Dept
First National Bank of South Africa
AUTHORITY TO REMIT
In accordance with the recommendation of the transfer of payment, in favor MUHAMMAD
TARIQ NASSER to the tune of GBP£1, 000, 000.00 under the provisions of the Contract
Approval Act of 1991, section V, paragraph iii, we hereby Authorized the First National
Bank of South Africa to effect the Remittance of the above mentioned transfer payment.
The First National Bank of South Africa should adopt the conditions and terms of the
International Transfer Laws and Regulations, in the telegraphic transfer of payment. The
Ministry of Finance has classified the beneficiary as a Category “E” foreign contractor and
do extend the full power and authority to the Foreign Operations and International
Remittance Department of the First National Bank of South Africa (FNB) to complete the
procedures and effect the transfer earnestly.
The information of the approval for the transfer is as follows:
BENEFICIARY NAME : MUHAMMAD TARIQ NASSER
BANK NAME : ALLIED BANK LTD
TRANSFER AMOUNT : GBP£1, 000, 000.00
APPROVAL NUMBER : GIL/009/F.C.2/09
BANK ADDRESS : UNIVERSITY RD BRANCH PAKISTAN
ACCOUNT NUMBER : [protected]
SWIFT CODE : ABPAPKKAXXX
The finance ministry approval fees of USD$1950.67 should be paid to enable us release
the transfer pin code and complete transfer this morning
Sign:
PANTALEON Z. SALCEDO
Accountant General
Ministry of Finance
South Africa

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Alfred
, US
Sep 29, 2010 11:02 am EDT

I bought a house in June 2007. The previous owner, registered a close corporation, in October 2007, fraudulently using my physical and postal address. At first I was not sure who the company belonged to, but after I went onto CIPRO's website, I found out the cc was registered in the name of none other than the previous owner of my house.

Lately, I have had letters from SARS and the bank statement, from FNB, shoved into my gate. I am alarmed that my home address is being used by a company. I phoned the branch concerned, and their attitude is that I must come in to the branch. I feel that, I am the victim here but I must waste my petrol and my time, standing in branch queues for something that is not my fault. They apparently want to change the address. Changing the address is NOT MY RESPONSIBILITY and wont solve anything, and furthermore, I would like to know how it was possible for this person, to open a bank account, using my home address, bypassing the FICA act? Did you actually check and comply with FICA law? The bank account could only have been opened after the CC was registered, and this took place after, the title deed and transfer was done!

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sainy123
, ZA
Aug 01, 2016 3:21 am EDT

I have applied for a personal loan to join a business with 10 members that is banking with first national bank. However I have phone the personal loans call Centre to apply for a loan and was advise that my loan is been approve for R30 000. I request them to cancel it as I will get back to them and will need to advise the business partners that the loan is approve. I called back the personal loans and advise them that I will be taking the loan and advise them to contact me about 16:00pm so we can discuss what documents is needed. I receive a call from them however was unable to take the call as I was in a meeting. I made it my duty to go into the branch the next day (Saturday 20 July 2013) which I was assisted by a consulted and told me that I will need cancel the previous claims as it is depending, and will have to return into the branch to on Monday to re-do the loan application. Which I understood. On Monday when I arrive at the branch and gave them all my documents I was told that the most I can take was R10 000.00. Been approve from R30 000.00 now to R10 000 .00. In the first place WHY wasn’t I told about this the first call a made. I accept the R10 000.00 personal loan and had to increase my credit card so I could take out money from there. I asked the branch consulted at TRADEROUTE MALL IN LENASIA when will the R10 000.00 be reflecting in the account. She advise me within ONE HOUR the money will be in your account, I made sure I ask correctly if it will be today she advise me YES. I waited Monday the whole day and one hour that I was PROMISE was broken the money was not in my account, I left it till Tuesday morning and gave the personal loan a call to find out what the delay for the money to be in my account. The consulted from the call Centre advise they are waiting for my pay slip and to go to the branch. I just don’t understand that my pay slip was in the car on Monday and if they branch had to just advise me that they need the slip so the document can be approve as they system from the branch was not 100% to be approve, I been to the branch yesterday with my mother and sister to submit documents however I needed to use the gents and left the branch to go to the gents in the mall. When I got back to the branch the branch was close and my mother and sister was there, however then I ask the branch consulted I need to go inside as my family is sitting there and he said no everything is fine and money will be in. Today I receive a call saying that a only work six months and has to been more than that, I just don’t understand as im been working more than three years and have this account. Which I have debit orders every month. So how can I not be able to take out a loan if I am able to take temp loans and pay off every month.

So I asked myself is this the way First national bank is looking after they customer?
Been to the branch FOUR times and calling the call Centre FOUR times and they can only give me an answer on the 4th day. SO PROMISE to customer is been BROKEN.

I know about 17 businesses that bank with first national bank with millions in profit account and investment account and 25 personal customer and family that banking with FNB. If I cannot get assisted and help how are you’re going to treat them in the future.

I will be forwarding this email to 42 people as well as going on radio and the newspaper and advise them of the service I receive from First national bank. Customers going into branch and phoning call Centre and only been help with within 4 days and still receive a negative outcome.. So it’s better for customer to change banks?
My concern is if I was told in the first place my loan cannot be approve I wouldn’t have join businesses and arranger meetings. What do I get to do now? If I was promise a loan from R30 000 to R10 000.00 and been approve now all of the sudden application are been declined. So is first national bank a safe bank to bank with?
contact number:[protected]
Regards
Hoosain

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Baksser
, US
Jun 22, 2016 3:51 am EDT

I have applied for a credit card at FNB, I have done the application on the internet on the 28th of August, the same day I faxed as they requested the nececary documents. Since then I visited my local FNB branch, the branch bank manager and we have faxed the same documents 7 times if it isn`t more, the bank manager send e-mails to the credit card department aswell.

Today 6th of October I received an sms that asked for the bankstatements yet again! I have faxed it just now, for the 8th time. It`s already been 6 weeks and 2 days and I still don`t have an approved account at FNB OR atleast a no sir we aint going to give you an account at FNB!

I am a pasient person and did not mind it taking two weeks but 6 weeks that`s a bit pussing it!

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online security office
, US
Jun 04, 2016 8:34 am EDT

cyber crime online security investigation department E-mail:cybercrimebureaudept@gmail.com

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online security office
, US
Jun 04, 2016 8:33 am EDT

contact cyber crime online security investigation department E-mail:cybercrimebureaudept@gmail.com

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Runneg
, US
Jun 03, 2016 8:24 am EDT

I'm sitting in Denmark due to Volcano crisis & thought that FNB would be able to handle a simple transaction where I could send money to my girlfriend's Standard Bank account via internet transfer using express clearing.

Lo & behold, FNB does not do this on Express clearing, but on standard 3 day transfer. When I ask FNB call centre can they either recall the funds to allow me to do Express clearing, or to contact their interbank transfer centre, this is apparently impossible for them to do.

they have no idea of customer service & no one is able to put me through to complaints dept. Apparently this is also too difficult a concept for them to grasp i.e. that shockhorror that they actually have complaints...'

Useless is all I can say about them. Will be closing my account to go to their competitors - thank you to the Sunday Times for giving me an alternative.

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Brayan
, US
Sep 23, 2010 8:30 am EDT

My mother, Dawn Bonny, has had an account with FNB Kempston Road for years. Her rent is on stop order. A few days ago, she was informed by the landlords of her rent-controlled flat that her rent hadn't been paid for a few months, and they are now demanding that she pay an extra R1500 a month to rectify the situation. She is a pensioner, on a fixed income. Now I know she should have read her bank statements, and I said as much to her. What flumoxes me, though, is why the bank failed to inform her the first time it happened, and subsequently. I know they're quick enough to inform me if I'm a day late with my credit card payment. Had someone contacted her, this whole thing could have been sorted out, maybe by changing the debit order date, and she wouldn't now be sitting with such a massive problem. At the very least she deserves an apology and some help in fixing this situation. What concerns me as well is how much extra money she's been charged for the returned debit orders.

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Padder
, US
Oct 12, 2010 10:39 am EDT

I am not happy with the service I am receiving from FNB Branch in Volksrust, especially concerning the treatment I constantly get whenever I am using my FCA account. I understand this branch has no foreign account department, hence I do not deserve harrasment for my money to say how I happen to have FCA account it has nothing to do with this bank adminstrating staff. The worst is that I get this treatment from the management of this branch. Could something be done to resolve this situation. I am tired of these harrasments. I would have wrote this complaint on their complaint book, unfortunately the few times I am in this branch the customer complaints book is never available.

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Goones
, US
Jan 24, 2011 6:03 pm EST

I was contacted 2 days ago to be told that my house was on auction by First National Bank. I explained that I was in financial difficulty as I had been unemployed for the past 1 year and had just gotten a job and was trying to get back on my feet and I just needed an extention and that I would get it up to date. IToday I came up with the money only to be told it's too late. I did not receive any correspondence to say that my house was being auctioned, I did not sign any documents. Today I found out that my house is gone. I was told that if I have any issues I can contact a lawyer. I am trying to contact anyone who can assist me, please can anyone help me, I need my home back, please... please can someone give me advise.

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Sherloc
, US
Sep 30, 2010 4:01 pm EDT

As a FNB Platinum account holder I applied for a FNB Platinum Credit Card on 8 September 2009.The call centre informed me my application was declined.I investigated the matter and found a fraudulent credit card was issued by another bank and furnished FNB with proof of the matter on 14 September 2009. It's already 19 October 2009 and I haven't had any feedback from them yet.I never had this problem with ABSA and will gladly move my accounts back to them if this is how FNB deals with clients - especially Platinum accounts.

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First National Bank [FNB] South Africa poor service

I am very upset with the service I am getting from this institute. I went to collect my Cheque card and it stated to be active from the day on the card which was 08/09 but till today 08/10 nothing has happened, that after they said "Just deposit R50 in the account and it will be active and ready for use"...How can I help you? Still nothing and I paid over R6000 into the account and now it is just hanging in the air. I was thinking of taking my bussiness account to them as well but after this there is no way they can help me. They can not even help themselves. they should change the slogan to: How can we delay you and cause you to be on the bad credit ratings? If this is not resolved by the end of this working day, 08/10/2009 I will withdraw my account and keep it where it is at Nedbank and will tell people to stay away from FNB South Africa, not worth the trouble to look at. I am sick of having to yell and swear at people before something gets done. I am not a person who looses my temper easily but they made me today, after 1 month of struggling and trying to change debit orders so they can go off my "New" FNB account this happens. They are so quick to take us to court when we do not pay but when they suppose to deliver it takes months! Someone should take them on. they stealing my money in effect.

NV Botha

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First National Bank [FNB] South Africa scam email

Today I got an email from fnb .forexdept" to me.I want to know is it scam or not?

ATTENTION: KAVITHA JUSTIN

THIS IS TO ACKNOWLEDGE THE RECEIPT OF YOUR MAIL WITH YOUR BANK ACCOUNT DETAILS AS WEL AS YOUR PERSONAL IDENTIFICATION

THE VERIFICATION OF YOUR INFORMATION AND THE PROCESSING OF YOUR FUND TRANSFER HAS COMMENCED. YOUR WINNING AMOUNT WILL BE TRANSFERRED TO YOUR BANK ACCOUNT AS PROVIDED WITHIN 48 HOURS IF ALL YOUR INFORMATION IS CORRECT.

ALL BANKS AS WE DO HERE IN FIRST NATIONAL BANK (FNB) ALWAYS URGE OUR CUSTOMERS TO KEEP ALL THEIR INFORMATIONS CONFIDENTIAL.

THANKS FOR YOUR CO OPERATION

YOURS FAITHFULLY

DR.ALFRED SMITH

(INTERNATIONAL REMITTANCE MANAGER FIRST NATIONAL BANK, SOUTH AFRICA)

TEL: +[protected] FAX: +27 [protected]

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Luis Alberto
, PE
Oct 29, 2009 2:49 pm EDT

Information of the Subject: Payment Stop Order, Always quote this reference number in correspondence with this office or during interviews: REF: 982004/431/97/10
SOUTH AFRICAN REVENUE SERVICE
This is to inform you that we have to advice First National bank and South African
Reserve Bank to credit your account with please
correo medllin207@hotmail.com

MAC
MAC
Alabama City, US
Jul 23, 2009 11:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

OFF COURESE ITS IS A SACM

IM A LITLE SUPRPISED THAT U R EFEN AKSKING, ,

DO NAT SNDEND THME ANY OFF YOU'RE PERNOSAL IFROMATOON

IF U DO I POROMIS THAT U WLIL BE SRORY

THTA IS NOT A THERAEAT, JSUT THTA U WLIL BE GIVEN YOU'RE INFROMAITON TOO SOEM PEPOPOL WHO HALVE NO ITETION OFF SEDNING YOU ANY MONEYH I PORMISE YOU MY FREND

SIVCNERLY

Dr M A CARNARVORO

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10:08 pm EDT
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First National Bank [FNB] South Africa fraud in won lottery amount payment

This bank have cheated me on 11 June 2009, saying that I have won an amount of 1 million US $ on a lottery conducted for the FIFA World Cup promotion. Then they had given me a false tranfer slip for the payment of the amount and when finally got back to them asking them to give the right transfer slip and the amount as soon as possible, then they forwarded me a South Africa Revenue Service( SARS) order saying that I have to submitt an amount of 37, 500 rupees (750 US$) with the revenue department as tax to get my real amount.

If I have really won this lottery, please help to to get my won amount.Being a student I request the panel to please help me to get my won amount after the tax being deducted from my won amount as I dont earn to pay them taxes...or otherwise if I don't get my full won lottery amount under 7 days then I'm surely take all type of legal action against you without any hesitation!

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Rana Javaid Iqbal
, PK
Nov 29, 2009 6:57 am EST

To: The General Manager Foreign Operation
Rennies Bank of South Africa, a Division of Bidvest Bank
Johannesburg, South Africa

Dear General Manager.

Sir/Madam

Sub: Application As Next-of-Kin Drawing from the Account of Late Mr.Morris
Braddock With your Bank Valued at US $ 14, 500, 000.00

It ti inform that I Mr. Rana Javaid Iqbal of 247-A Samanabad Faisalabad Punjab
Pakistan, I am the bonafied next- of kin to Mr.Morris Braddock on of your
profound clients.My late business partner who had a permanent residenace
permit in your country South Africa since 1992 who died through fatal road
accident in April 2005.

Following the deposit/lodgment holding in the domiciliary account of your
late customer, my late business partner, with account and bill numbers:
[protected] and Anglo-Gold/2001/07/YC/211 respectively.

As a business associate, I have realized the mwntioned account number
according to the deed of his will already interpreted for and in my favour and
as at the date of my letter dated 21th February 2008, I have not received any
payment OR information from your bank yet as the next-of-kin to the deceased
Mr.Morris Braddock.

I trust that you will understand that under this circumstance, you will begin
the processing of investigation for the transfer of USD $ 14, 500, 000.00 to the
bank account as I have fullfilled all the bank requirements.

Kindly note the information below and check your records accordingly in my
favour and issue transfer order for transferring the fund in my given bank
account number already held with your bank.

Bio Data:
First Name: Morris
Surname: Braddock
Date of Birth: April 5th 1955
Age: 50 Years
Country of Birth: United States
Cause of Death: Accident

Account Details.
Date of deposit: February 20th 2005
Type of deposit: Domiciliary Account (USD)
Account Number:[protected]
Deposit Code: XXCSZ
Account Balance:$ 14, 500, 000.00
Occupation:Business
Name of Company:M-Braddock (SA)Inc
Company Activity:Contracting/Consultant.
Source of fund:Contract Executed under Anglo-Gold (SA) Pty
Contract Number:Anglo-Gold/2005/07/YC/211

I am ready to present myself for the claim as soon as your reply received by
me.Please look into my as personal affection and intrest, infom me urgently
for the progress of my inheritant payment.Thanks.

Yours Sincerly.

Rana Javaid Iqbal

Tele:+[protected]

E-mail: rana_javaid.iqbal@yahoo.com

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bety langham
Iraan, US
Jul 10, 2009 2:02 pm EDT

I told the FNB that I did not have any money to pay any form of charges, taxes, or any thing like it. But they kept pushing and the amount was not totally undoable, by my not paying my bills this month. AFTER ALL, All I had to do was send this small fee and I would be rich within 24 hours. The promise of becoming debt fee has a powerful effect on someone that has always had to struggle just to make ends meet. I have learned a very expensive lesson. And now I am having to pay the price of being so far in debt, I will be the day I die.
JUST SIGN ME STUPID

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Ashraf Sayed Omar Abd_ Elhafez
, KW
Jul 09, 2009 4:22 am EDT

Inquiries about the validity of data
______________________________________________

Ashraf Sayed,

I have received the approval from the Finance Department to enable transfer of your cash prize to your bank account as soon as the transfer pin code is released to us. Pin code fee of U$891 is to be paid to the cash office of the Finance Dept before the release of the pin code to the foreign remittance office for the wire.

I have notified your claim agent and he directed that you can send the pin code fee of U$891 to him through moneygram transfer with the name of his Staff Assistant as below:

Name: James .U. Mack
Address: Johannesburg, South Africa

Once you send the money, he will help you make the payment at the finance department and we can receive the transfer pin code to wire your cash prize to your bank account immediately.

If you make the payment, send the reference number to the claim agent and also send to me as proof.

Sincerely

Mr. Owen

___________________________________________________
Winning Reference Number is: LL1/240142: Batch

Number18/006/1094/LIPDA/SL

.

WINNING NUMBERS: 80, 35, 11, 72, 90, 41 (01 )

the following information below:

NAME: ASHRAF SAYED OMAR ABD EL HAFEZ

ADDRESS: KUWAIT – AL SHARQ

COUNTRY OF RESIDENT: KUWAIT

AGE: 37Year

OCCUPATION: Accountant

CONTACT NUMBERS: [protected] Kuwait [protected]

Please contact us at this Email address and telephone Number is [protected] Kuwait

Work telephone
Number: [protected] / [protected]

malakashr@hotmail.com

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VegasDealer
Las Vegas, US
Jul 03, 2009 4:06 pm EDT
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1. This is a SCAM
2. You didn't win ANYTHING
3. This bank is, like you, an innocent party
4. There is no legal action to take

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WebTV4U
Stone Mountain, US
Jun 29, 2009 10:13 pm EDT

The $750 is what this scam is really about, and how much BS they can get you to believe to get you to pay out the $750. I get 3 DOZEN of these scam emails every day from a dozen different countries. Scamming has become the biggest money maker on the web, and people like you make them rich.

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First National Bank [FNB] South Africa beware of this scam!

FIRST NATIONAL BANK OF SOUTH AFRICA .
7TH FLOOR BANK CITY, JOHANNESBURG .
Postal Address: P.O. BOX 7791
Date Ist June 2009.
Our Ref: FNB/OHG/OXD1/2009
PAYMENT FILE: FNB/BEN/09.
Fax line: +[protected] AND TEL:  +[protected]
 
Attn: Beneficiary,
 
Definitely, I know that this letter will be a surprising one to you. Firstly, I will like to introduce myself formally as MR DARWIN FRAME, a manager with the First National bank of South Africa (FNB).
 
I am officially contacting you today because your Inheritance Funds valued at USD$16.5M has been converted into COMMERCIAL TRADING MONETARY INSTRUMENT and sent to the SOUTH AFRICAN RESERVE BANK last week  last week, because you did not forward your Claim in time as the Right beneficiary..
The reason why we had to do that is some men came to my office recently in person and said that they were here to collect the Inheritance Bill Sum of (USD 16.5) which rightfully belongs to you, on your Behalf.
 
At this development I asked them who authorized them to come down To South Africa for the Collection of this Payment and they told me that you asked them to come and collect this Funds on your Behalf. In-fact this was the biggest shock that this Bank have ever Received so far because your Inheritance Funds bill instrument was just sent to the Reserve Bank no quite long, yet you sent these men to come and collect this Funds on your behalf without notifying us.
 
We in this Bank do not understand why you sent these men to come and Collect your Funds on your behalf. If actually you want them to help you collect your Inheritance Bill Sum, at least you should have informed me as the manager of the bank.
 
They actually tendered some Vital Documents, which proved that you actually sent them for the Collection of these Funds. Honestly, it really baffles me that you took such decision without my consent. Here is the Document, which they tendered to this Bank today:
 
1. LETTER OF ADMINISTRATION.
2. HIGH COURT INJUCTION.
3. ORDER TO RELEASE.
 
Actually, these Documents, which they tendered to this Noble Bank, are a clear Proof that you sent them to Collect this Funds for you. Finally, I told them to come back within the next thirty days and they promised to come back. As the Governor of this Noble Bank, I was supposed to Release this Fund to them but I refused to do so because I wanted to hear from you first.
 
Due to the Nature of my job, I will not want to make any mistake in Releasing this Funds to anyone except you whom is the Recognized Bonafide Beneficiary to this Funds according to the one of our late customers that willed the money to you.
 
Kindly clarify us on this issue before we start processing this Payment to these foreigners whom came on your behalf. In receipt of this Confidential Letter, you are required to send an email letting us know what actually is happening and your stand on this issue. Or you can call this Bank immediately you receive this Confidential Letter. You can reach me on my private phone number: +[protected]  as soon as you gets this email.
 
Please note to include your telephone number and fax for fast communication.
 
OFFICIALLY SIGNED.
MR.DARWIN FRAME.
MANAGER, FIRST NATIONAL BANK.
F-N-B.

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First National Bank [FNB] South Africa - scam of lottery

I have received a email telling that i have won a lottery. I was told to submit my detail. I did the same. Bank send me a form. I have filled that form and then they demanded me extra money. I think that was a fraud case . I only want to say this type of case should be check as they are really harmful for society.

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Contact First National Bank [FNB] South Africa customer service

Phone numbers

+27 875 759 404 +27 860 327 827 More phone numbers

Website

www.fnb.co.za

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