First Health Part D / Bait and Switch
For anyone who might have a policy through First Life and Health Insurance Company, beware, they seem to be playing a bait and switch game. I have them for prescription coverage, had to lock in for a full year, I had purchased a policy with a zero deductible. Sat. I went to pick up a prescription just to find out that the terms had changed and I now have a deductible, not to big ($150) but it is the principal that they can change the terms without notification. I want to give them as much bad press as possible. When I called the insurance company I was told that I should have recieved a notice of change the end of Dec. even though I bought the policy the first of Dec. I asked for a supervisor and was given another 800 number so I called and left a message. I recieved a call back this morning from a company who is not even affiliated with First Health and the representative was quite confused. I then called First Health back and was reffered to someone to file a grievance, the person informed me that I "should" have been informed of the changes to my policy so there was nothing they could do.