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2.6 164 Reviews

First Data Complaints Summary

66 Resolved
98 Unresolved
Our verdict: Dealing with First Data, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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First Data reviews & complaints 164

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5:47 pm EDT
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First Data they stole $32,439 from me

My company used Cardservice International for many years, then they changed to First Data and everything started to go south. We had a high risk account, but always kept our chargebacks to a minimum over the years and had a track record to prove it. Literally, out of the blue, we were overwhelmed by chargebacks, and were able to provide First Data the proper signed slips and everything they needed to ensure the sales were legitimate. We still lost the sales.

To add insult to injury, shortly after, they canceled our account, due to excessive cahrgebacks, and said they would hold $32, 439.00 (yes... 32k) for six months to cover any chargebacks involved. After sex months I contacted the First Data representative (Gideon Jackson). He said it would be another six months. Then I was pawned off to another agent (Deidra M.Olds deidram.[protected]@firstdata.com) who said they would release half of the funds, then another half later. I provided copies of my ID and contact information, per their request. She said they would send a check to me for half of the funds. It never came, she never replied, they no longer return my calls or emails.

You can imagine the damage done to your business with someone holds $32, 439.00 without notice. It literally ruined and bankrupted the business.

It has been 2 years since they agreed to pay the money, they will not return any contact to me. My next step is legal recourse, though that too is painful as some collection agencies are asking for as much as %40 - 50%. I have lost my business, and money. I'm at a loss.

If anyone knows an attorney or company who has successfully had many returned for a fair price, please contact me: [protected]@gmail.com

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Anonymous1971
, US
Jan 15, 2011 6:07 am EST

Been there, done that, but for me it was $300, 000 (almost ten times as much). My lawyer was able to get it back after several years. But I do hope you have some kind of paper trail showing they held it back.

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7:27 pm EDT
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First Data fraud

Hello everyone,

There is this lawyer who has responded and here is his information if anyone would like to contact him...

I'm a class action attorney in the process of assessing possible class action lawsuits against First Data. Our fim has already successfully prosecuted claims against other credit card processors for unfair trade practices. Please contact me with more information about your complaints. [protected]@cdalawyer.com...

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danielmartin1968
covington, US
Jan 10, 2010 9:54 pm EST

FIRST DATA is a complete fraud! AVOID... lie to you about contract... latest problem: They charged me $75.00 extra even though I have a 4 yr. contract, they said they sent out a letter and they can change the fee anytime they want (exact words). If I have a contract they should NOT be able to change the fee to anything they want. Why have a contract?
If you ask for super. they are VERY RUDE, I mean VERY RUDE... keep telling me "this phone call is over" I have never had such a situation! I will fight this over principal ! I WILL NOT BE CHEATED!
*********AVOID FIRST DATA*******AVOID FIRST DATA***********AVOID FIRST DATA********

THIS IS NOT OVER I HAVE A WRITTEN CONTRACT AND I WILL FIGHT THEM!

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regina
london, GB
Jan 19, 2011 1:36 pm EST

First Data is Fraud Fraud Fraud. They stole my information such as social security and other personal information pretending they are part of the bank and then placed me on a terminated merchant list more than 8 years ago. I asked them many times to write me a letter that I never had an account with them. They denied my fraud claim and denied my request to issue me such a letter. As a result of their fraud actions, I was not able to processs credit card traansactions for over 8 years and lost lots of money. I cannot believe that First Data, Cardservice, Humboldt Bank and Umpqua Bank are all cardservice and are still allowed to exist. My e-mail is regina3412@aol.com

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DoubleDee
Steger, US
Nov 20, 2010 2:01 am EST

I too am in the same boat as so many of you! First Data is a FRAUD! This company should not be allowed to swindle businesses like this. Who do we contact, the State's Attorney? There has to be something WE CAN DO! ANY contract can be cancelled. Trying to speak to a supervisor is a waste of time. Their job is to be MEAN, NASTY AND RUDE! I returned their machine without ever taking it from the box within a week of receiving it. I requested a signature with the return too. I got the green signature card back in the mail a few days later. I called FDGL and the rep told me that they NEVER got it back. I have a signature on a card buddy! Now I am being harassed EVERYDAY and told to pay thousands of dollars for a machine I never took out of the box. RIPOFF is too kind of a word for these people!

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10:43 am EST
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First Data merchant fraud

i opened my merchant account with chase paymentech/first data and they processed all the credit cards .customers came to my shop and bought various merchandise from my store.i was expecting monies to arrive in my bank within few days.it has been over 45 days monies have not arrived in my bank account.i have called first data and chase.i keep getting run around.i have delived goods to various customers.i cant get paid.first data has there rep chauncey garcia told me they are going to hold $15000 for 10 months and than decide if they will release my funds.all my sales were legitmate sales they have no reason to hold my funds for this period of time.first data and chase paymenttech are a very big fraud organisation.be very careful if you open any account with first data and chase paymentech

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joe8366
Los Angeles, US
Apr 15, 2010 9:22 pm EDT
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FIRST DATA ARE CROOKS. AND THE LEFT HAND HAS NO IDEA WHAT THE RIGHT HAND IS DOING. THEY APPROVED OUR MERCHANT ACCOUNT THEN CLOSED IT ONE WEEK LATER STATING THAT THEY DID NOT REVEIW OUR WEBSITE AND WE WERE SELLING A SOFT OFFER. THEY TOOK 30K IN PROCESSING AND ARE STATING THEY WILL NOT RETURN IT FOR 6 MONTHS!

UNREAL. This company is the worst merchant processor on the planet.

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9:10 am EST
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First Data service

Not for small business. First Data may work for big business but it is definitely not for small business. First Data will 'fee' you to death raising the effective rate of processing credit cards well beyond the industry norm.

The sales process was deceptive especially to a neophyte. Sales people represent themselves as trying to 'help' you understand card processing. Nothing could be further from the truth. They're goal is to sign you and move on.

Although the discount rate is attractive that's not the real issue to a small business offering card processing as a convenience to their customers. The fee structure is not friendly to small business.

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the hardware
Battle Creek, US
Aug 05, 2011 5:08 pm EDT

Absolutely agree, unfortunately had to learn the hard way. We tried First Data through Sam's Club for one month and it was TERRIBLE. Not only were their rates bogus after all the hidden fees, but the salesman actually did lie about many issues. We have it in print because he lied in emails, but that doesn't seem to matter. They sure will not make anything right. I guess I didn't research enough before we tried them or I wouldn't have. Seriously, it's not worth it.

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scmr
Lake Worth, US
Jun 02, 2011 9:56 pm EDT

First Data customer service is appalling

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ddh1769
Simi Valley, US
Jul 28, 2010 1:17 pm EDT

I totally agree, my small business had chargebacks for which I tried to work with First Data to solve the issue they were very uncooperative to say the least! Now my account has been "interrupted" until I pay the balance which includes a chargeback that was reversed and according to the First Data rep it is "not her job to find out if the reversal was received"!

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3:50 pm EST
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First Data false contracts

A First Data salesman came into my store, xxxxxxxxxxxxxxxxxxxxxxx, in March of 2007 offering to reduce my expenses from processing bank cards.

I was already processing bank cards through another vendor. The saleman assured me that he, First Data, would take care of getting me out of my current contract which ran until the spring of 2009. He wanted me to sign a four year contract, but I told him my lease was up in January of 2010, and I did not want to sign anything past that. I also stated that I might have to close the business before then, but he assured me that the lease could be transferred to a third party at any time. He further stated leasing was better than buying because I would be able to get upgrades without buying a new machine.

After I signed the contract, the reality of his lies set in. He failed to get me out of the first contract, so I ended up paying rent on two machines for two years. For the past three years I have paid them $78 a month, for a total of $2, 808, for a machine I could have bought from xxxxxxxxxxxxxxxxB ank for $250. They have never sent me any upgrade;, as a matter of fact they want to charge me $100 to make me compliant with some new law, even though I only use their machine to process transactions.

Now, finally, my lease on the storefront over, I call them to return the machine. They tell me I have to pay them for another 12 months, that I in effect had signed a 48 month lease. This is absolutely false. The salesman must have changed the terms, and lied to me, about this and the fact that the lease could be transferred to a third party, which they are now unwilling to do. There is no way I would have signed a lease for their machine extending past the end of my lease on the storefront.

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egrt
, US
Apr 06, 2010 12:38 pm EDT

We signed a 24 month agreement and they are trying to collect a 48 month. We have returned the equipment and they still want us to honor a false lease. I have sent my information to the class action address listed on this site. I am so sick of the banking industry taking advantage of people...

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12:11 am EST
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First Data scam

Like many others I see here, I am locked into a $30.74/ month contract that makes my brain twist in knots of frustration! I worked with Alex White, a lying salesman who is apparently no longer employed with this company, and explained to him that I had just opened a "mom and pop" style hair salon in a small town and that I had signed a 2 year lease on the salon building itself. Because our contract was what seemed like an endless email (and because I was 22 at the time and very naive), I trusted his words when he confirmed all my wishes verbally. Little did I know, I had just e-signed myself up for 3 years of card service and FOUR years of leasing the physical terminal, regardless of my request for a 2 year agreement on both. Can anyone help me understand who would want their card services for a full year after their location lease expires but especially why I would agree to leasing the equipment for another full year after the service itself has expired! So my salon relocated after 2 years and my equipment would not work at our new location. By this time, the economy was plummeting and my clientele was requesting cheaper and cheaper service options, making my acceptance of credit cards more and more costly for me! I spoke with a very charming salesman named Matt Dapompiano who agreed to get my service rates lowered due to my business decline and he also arranged to have new equipment sent to me which was all done thoroughly. The new terminal I received, however, was incredibly inferior and extremely more difficult to use so my salon stopped accepting credit cards. Despite my begging, pleading, and sadly crying, I learned that no one gave a darn about the decline in my business or the fact that I wasn't even using their services anymore. I continued to pay monthly for both the service and equipment. Not until my service contract FINALLY ended (after a full year of ZERO use), was it brought to my attention that I am stuck with the terminal lease for another entire year! When I called Matt Dapompiano to try and get some more effective help, he along with a supervisor I spoke with named Jennifer R., informed me that FDGL is an entirely different company from the service provider, First Data Merchant Services despite their umbrella name similarities and that they had no control to help me as they were not even employed by FDGL (even though Matt was completely able to assist me when my equipment was broken). They also informed me, as if some giant inside joke, that FDGL NEVER allows a contract to be canceled and that I probably wouldn't even be able to get past an operator/receptionist if I called their 1-800 number. Well they were right! The call was answered by a very sweet sounding girl looking to direct my call but I was quickly informed that there was NO ONE I was even allowed to speak with concerning an early termination of my lease. I tried being pushy and she simply gave me an address I could write to... no response to that letter after 3 months. So here I am with another 12 months of paying what will total $1475.52 to lease a piece of equipment that I not only have no service connected to but that I have priced through Stapples, Office Depot, Office Max, and several online retailers to be $249.99 (at the most expensive) all the way down to as little as $99 (with service agreement, but that is the sell price not any kind of lease)! Any finally, I tried calling Matt one last time to see if persistence would pay off (since he helped me before with the terminal), only to be informed by what had to be an under trained or just hopelessly honest new guy that, "Matt Dapompiano doesn't work in this office and I've never heard of him" and that before he started working for the company, lots of people were "trapped" into 4 year lease agreements that outlasted various service agreements and that he simply could not help me but was so sorry that I am "one of those business owners who is now stuck with what the company quickly realized was a faulty arrangement". He went on to explain that the company no longer even offers leasing options with the service agreements which is why no one there could help me... When an employee admits the deal was crooked..."a faulty arrangement", a company with a little integrity would own their mistakes and make it right! Sadly, this is what America is coming to! ALWAYS PRINT YOUR CONTRACTS... tell the salesman you will call him after you have read his 35 page email and NEVER EVER EVER do business with FIRST DATA GLOBAL LEASING!
If anyone gets anywhere with this company, please email me: [protected]@yahoo.com

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a lim
Huntington Beach, US
Aug 02, 2010 2:19 pm EDT
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Finally after my lease contract expired, I returned the card processing equipments via US postal service. I called them one week later to make sure that they have received the equipment. Yes they received it. However, the customer service rep said that the equipment was received DAMAGED. The equipment was functioning perfectly when I last time I used it about a year ago. I did not use it for one year and kept it in very safe place until I returned it. There was no physical damage. I was forced to pay one extra year of rental on the credit card processing equipment after I ended the service because the service contract was for two years while equipment lease contract was three. They are scaming me or in this case insurance company (they have been charging equipment insurance in addition to the rent). I just cannot believe how low this company would go. Please my fellow business owners and managers, avoid First Data and its associated companies.

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Family Owned Busines
Camano Island, US
Jun 07, 2012 12:37 pm EDT
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Like so many others I was speaking with, it sounded like a caring sales person, Nancy O'Reilly with IMS. I spoke with her and she said I could exit without any penalties. Like the others there was a huge agreement in terms you could not understand. I went through it with her and she explained and answered all my question, not knowing she was just telling me what I wanted to hear, not what I needed to know. I did not know they were signing me up with IMS for the credit card charges and then another company, First Data Global for leased equipment. Little did I know when I wanted to change companies for a better rate up popped the lease agreement through Data Global Leasing. 48 month lease and When I requested to return the equipment a letter came with big bold letters NON-CANCELLABLE. When I asked them for a copy of my lease agreement they had on file they said, "sure for $7". So after two years of paying them a monthly fee they now say I owe the 679.99 plus any taxes that would accrue in the future for the remainder of the unused lease. That price does not include me keeping the machine. That price is for returning the machine leaving me with nothing from First Data Global. If I wanted to keep the machine it was anther $100+. When I asked my new company they told me they had heard of this happening and what First Data was doing was giving a commission to the sales person. Really the machines only cost $99 and I got it for free from the new company and the agreement terms were short and clear. I tried to contact Nancy O'Reily with IMS with no success. First Data Leasing now has a non working number.

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dennis lyman
Spring Valley, US
Jul 17, 2011 12:17 am EDT

in ssmall claims court

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dennis lyman
Spring Valley, US
Jul 17, 2011 12:15 am EDT

The best and easiest way to stop them is to sue them for taking unauthorized funds from you're checking account.

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dennis lyman
Spring Valley, US
Jul 17, 2011 12:11 am EDT

The best and easiest way to stop them is take them to small claims court for taking unauthorized funds from you/re checking account

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1:16 pm EST
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First Data Excessive/hidden fees

This company bought out Credit Card Services and began charging excessive/hidden fees. Try a one time $120 annual fee plus minimum fees plus monthly cart and added service fees. They also charges a $75 account closing fee. I won't even mention the quality of customer service, except that it fits in with the rest of the company policy. I switched over to Newtek who had been hosting my website for a number of years and reduced my processing costs 75%.

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neartownvet
Houston, US
Jun 30, 2011 5:45 pm EDT

This contract was for a 1 DAY rental of credit card machines and credit card processing. The contract and the sales person, Carlos, say nothing about the additional and excessive fees I would be charged even though we went over the costs of the rental. Now I am also getting monthly fees drafted out of my bank account because they say I signed a 12 month contract. I was told this is a temporary contract to cover the 1 day rental. I did not sign the actual contract and asked him directly if this was in fact for the 1 day and not 12 months. He said yes it is a temporary contract for the 1 day rental. I have spoken with Carlos multiple times regarding the closure of this account. Each time he says it is closed and each time it has not been closed. Now I am told I have to close the account through a different department that handles merchant services and that the sales person cannot cancel an account for a customer. I have sent in the requested fax, twice, to cancel the account and now they tell me there will be a $500 early termination fee!

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kristie f
, US
Feb 11, 2011 9:55 pm EST

I signed up to have the ability to accept credit cards for my business. As the months went by I realized that the buisness I bought into was a scam and could not unload the $2, 500.00 of inventory that I purchased not to mention all the lead materials. So when I called to cancel my account with first data independent sales; the one that I have never used not only did I get charged a full month since I cancelled on the 5th of the month but also a $30.00 cancellation fee that the rep on the phone said that he would waive. When I called back the reps notes did not match our conversation at all and First Data Independent Sales would not refund me any money. I can see why people complain and agree completely poor customer service. Complete scam and rip off of money... I can see why so many people have turned to paypal.

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shegg
Hanover, US
Feb 03, 2010 11:31 am EST

The First Data Independent Sales network are a bunch of fraudster who promise what they can not deliver. They promised to get me approved for a merchant account to receive credit card payments. I was charged two months charges upfront before they can process my application. They came back with another condition that they will hold 15% of whatever comes into my account as collateral which i refused to accept. As such, they will not refund my two months charge they got upfront. No service was rendered to me and I was made to part with my hard earned money as a small business owner, I will ask potential business owners to stay away from this fraudsters. They will lure you to help your business grow and turn around to milk you of your hard earned money. Shame on you mark, cantu, sherrie, daniel and First Data Independent Sales network .

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5:39 am EST
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First Data leasing cancellation

I cancelled my equipment leaseing on 19th October and requested the address to return the equipment. I also stopped the direct debit. n 26th Novembe I received a demand for unpaid rental and a threat to take me to Court. I spoke to their office explaining I had cancelled the lease and was still waiting for the address to return the equipment. I finall received this information on 2nd December and returned the machine on 14th December and this was delivered on 17th December. (I have photocopy proof of this). I then received 3rd December bill for one months rental whiich I paid to get them off my back. On 23rd December I recevedanother demand for rental and informing me that if this was not paid my agreement would be teminatied and I would be liable for damaged for breach of contract amounting to £901.03. I wrote to them again on 2nd Janaury enclosing copies of all letters but on 13th January they wrote to me again staing that I have to pay them £228.10 and if I don't return the equipment within 15 days I will be liable for another £165.00 . Having regard to the fact that they took delivery of the equipment a month ago, I am going to have great difficulty in returning it yet again. If I receive any more demands/threats from them I shall have no altgernative but to report them to Trading Standards as every demand they make is a different figure and they are demanding unlawful payments.

This is the seond American company I have had problems with and I am making sure in future that I do not deal with American company's for anything .

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7:55 am EST
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First Data Stay away

We own a luxury retail showroom located at 1401 S Robertson Blvd. Los Angeles CA 90035. We started using First Data Merchant Service as our credit card processing on 3/10/09. Our transactions with this processor have increased slowly at first. On 08/19/09 one of our clients purchased chandeliers (which were subsequently delivered and installed) and paid using a visa card for the amounts of $10, 000.00 and $6, 000.00 in total.

We received a call on or about September 20th, 2009 from Frank Davenport (one of First Data's Risk Management representatives) requesting supporting sales documents for the very same previously mentioned transaction on 08/19.09. We promptly provided all requested materials in timely manner. Mr. Davenport acknowledged receiving and was satisfied with all the supporting documents that were provided to him. However to our surprise we received a letter dated 09/29/09 from First Data informing us that our merchant account has been closed and the amount of $15, 850.64 which was remaining in our account was placed on hold. We contacted Mr. Frank Davenport and he stated the hold is for a future charge back possibility and we should call him back in 30 days, as he needed time to release the funds.

We never had any charge backs affecting our account. We never had a fraudulent card processed through our terminal and for the past five years we have not even had a charge back inquiry. We contacted the first data at the end of October and were informed that they reserve the right to hold on to the funds for up to 18 months and that I should call back in 60 days for release of fund.

Now that we have contact them in 60 days we have been given the same story repeated over and over again followed by a demand of returned phone call, this time in 90 days. We called 12/29.09 and 12/31/09 talked to him and his co-worker and they told us same thing that they have right to hold our badly needed fund with out any reason for up to 18 months. We don't have any charge back inquiry in our account. The time frame for the client to request a reasonable charge back request has already elapsed. The products were delivered to the client’s home and installed as permanent fixtures inside their resident over four months ago; therefore there are not any logical or justifiable explanations of why the merchant processing center is holding to our funds.

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T Bond
, US
Jun 08, 2011 4:06 pm EDT

I was wronged by First Data representative knowing duplicated my signiture and had me singned three years. Now, my bank account is closed for lack of fund, because they drained all of my money illegally. This comopany and their workers are deceptive. I call to cancel the merchant equipment within thirty days, but they told me no. They are working to bleed the hard working people. He has showed me part of the agreement on laptop and duplicated the rest of my signiture and most of all lied to me. Any feedback is appreciated.

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Radgary
, US
Jun 16, 2011 11:26 am EDT

Dishonest business! Lied to us about monthly fees. Told us we wouldn't have any regular monthly fees other than transaction fees. After we looked at our statements we realized we were being billed $50 a month! That's $50 a month even if we didn't run any cards at all. And when we called to see if they would work with us on the fees they refused. This is a company that is dishonest and thrives off of screwing people over. Do yourself a favor and take your business some place else. Terrible company with terrible customer service.

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StayOffMyCash
, US
Feb 17, 2011 2:21 pm EST

I was duked into a contract with First Data and now I can't get them to take the equipment back and stop trying to get the thousands of dollars they thik they are intitled to. Do not use, they are crooks. If anyone can help please tell me what to do. All I want to do is give them there equipment back and carry on with my small buisness. I have made every attempt to resolve this and now they are threatning my credit. I strongly suggest not using First Data at all. Again the are crooks. Stay away.

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TellingT
, US
Jan 19, 2011 9:06 pm EST

I do not recommend this company to anyone who does not have money to throw away every month. All I wanted was a seasonal account and I was told by the sales rep. that I would have one. He failed to tell me about a form I would have to fill out for the times I didn't need it, or the policy about it. Now after paying every month growing fees for 3 year's, which went from $14.95 to $78.00 a month, plus you have to pay an annual fee of $100.00 every year you are in contract with them, that doesn't include the percentages of sale either. The sales account guy didn't tell us that we had to contact them a month before our contract was up, or send anything in writing to them or that we also had to pay a $75.00 closure fee on top of the monthly fee. RIP OFF!

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lsay
Dallas, US
Apr 16, 2010 2:26 pm EDT

I had cancelled my account with this company as of 10/6/2008. I then started getting billed again in March of 2009, I called and complained that it was already closed, they said they would take care of everything. I now have been billed over 800 dollars since I closed account. First Data now says they have no record of my closing account, although one of their service rep top me today that my account showed closed as of 2008. This company is a total rip-off and close to being criminal in their actions.

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suck first data
dallas, US
Jan 04, 2011 8:13 pm EST

DON''T, ever sign with this company, they lied, provided false contract, ripped off, threated customer.
Don't be a victim!, Don't trust sales person. Any word that sales person or company offer,
get them in writing.
GET THEM IN WRITING ! or YOU ARE IN A TRAP. DON'T EVEN TRY. Stay away or you will be like me.

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BEWARE OF FIRST DATA MERCHANT
Monterey Park, US
Mar 09, 2010 5:00 pm EST
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Beware of this company, First Data Merchant Service. They give you low rate at first, then change to higher rate later. They charge for equipment leasing when you can get it for free at other company. when close your account, there is closure fee also which is ###. i return equipment back to them but yet they still try to withdraw the amount from my account. They give me such hardship when i close my account with them. BEWARE OF THIS COMPANY, , , FIRST DATA MERCHANT SERVICE..

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eysalon
Farmington, US
Jun 16, 2011 12:26 pm EDT

I've been dealing with a similar problem with these guys. Customer service was worthless. They laugh at us merchants because they know the next place you switch to, to do your CC processing, will most likely be doing the processing through them anyway, because they control about 80% of the industry. Part of the problem was I went through my bank to open the account and there the ones who set the fees and rates. Who did you go through? I've been trying to look for direct cc processor services like Global payments, Chase, Heartland, etc. Still looking and comparing rates.

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Extended LengthsBeauty Supply
Elgin, US
Apr 27, 2010 9:03 pm EDT

FDMS First Data Merchant Services and Yahoo e commerce Scam-Fraud
I have a yahoo internet business, yahoo only allows FDMS First Data Merchant Services as there platform for there shopping carts on there stores, I have been open for 3 years my sales have doubled in July 2009 I checked my bank account and was not receiving my deposits I contacted first data and they stated since my volume has gone up I am higher risk, so they would take 10% out of each of my batches until 10, 000.00 was in a reserve. Then in Jan 2010 was again contacted due to my 5% dispute rating (this dispute is not averaged by closed disputes but by disputes opened- internet business are Higher risk, and people dispute if they do not receive there product in 2 weeks even if the tracking shows it is on its way and the website states it can take up to 3 weeks to receive the merchandise and every product on the site state"2-3 business days for the handling time"- so I was then told I had to write out a plan to lower my disputes and they would be once again taking 10% out of my batches till another $10, 000.00 so a total of 20, 000.00 would be in reserve. March 2010 after they had the $20, 000.00 they stopped funding me again and gave me a week to find a new cc processor and told me they will hold the $20, 000.00 for 6 months from the last day I processed threw them. I formed a corporation and open a new account under the corporation- I was just told that they will not be funding me again and they are closing that account because of my previous account that was under my personal ss #- they are holding over another $10, 000.00 of mine. This is now a total of $30, 000.00 which is double the amount required to start a federal lawsuit- I then started doing some internet searches on first data and found several other people who experience this same issue and still have not received a dime back of the money first data is holding. Yahoo only allows there online ecommerce businesses to use a processor that is first data merchant services compatable so I am stuck and feel helpless as so many other people that have been scammed the same from First Data Merchant Services FDMS who there security department who makes these decisions is in Melville New york- [protected] but when you call no one answers they promise a call back with in 24 hours - they call you back in that time frame to notify you they are holding funds and canceling your service- but not when you are trying to get your money back- it has been 2 days I have left 6 messages and no return call- my next phone call is to a attorney to start Federal proceedings- This is one of the reasons the economy is the way it is- I have had to let 2 employees go due to this loss of income, and if this continues I will have to close my business and file bankruptcy these corporations tied to the banking system and credit card industry need to be stopped and our government is not doing a thing or passing any new laws to stop this- The middle class will no longer be in existence as long as company's and there "sister company's" like First data Merchant services are allowed to destroy and take advantage of the hard working middle class business and people. They need to be stopped!

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First Data lawsuit

the representative for first data global leasing through SunTrust Bank assured us that although the "lingo" of the contract stated it was not able to be cancelled that if we wanted to quit using we could at anytime.. This information was important to us because we were not sure how long we were going to be installing generators...
When we attempted to cancel the contract they told us we could not.. I actually contacted the rep (no longer working for first data) and she confirmed she had told us that and gave me a phone number to someone who could help us clear the situation.. I contacted that person and he gave me a "corporate person" that would clear the air...She pawned the situation to one of her associates. After countless hours of fighting this situation, he assured me that if the equipment was returned he was going to close the account and we would have no more obligation...the equipment was returned and not another word has been said(now going on two years), UNTIL...I got a letter in the mail the other day from a collection agency stating they are going to sue us! Approximately 4 mths ago I had run across all that old information in a paperclip and feeling the situation had been taken care of and gone, , I threw away the package of numbers, name and copy of all coorespondence! Receiving that letter the other day was one of those "oh..." moments in life! I am not even sure where to start now trying to get this cleared up once again! I am so frustrated...This company is ridiculous...JoAnna

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Robert Oceanpines
Ocean Pines, US
Apr 14, 2011 12:35 pm EDT

We Are currently in a situation with this BAD company for about 10 credit Card Machines. PNC Bank has been robbing me since I opened
my accounts with them. I intend to throw all of these machines in the trash and not pay them another nickel!

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Smile55
Alpharetta, US
Dec 04, 2010 1:24 am EST

My terminal is through First Data global leasing... My lease is for 48 months and I knew that. On my contract, that is all I can speak to, it stated it was a non-cancelable 48 month lease. The main word here is lease. I personally have never heard of a lease being cancelable, this would be a rental. The next sentence is directly from the dictionary... In common parlance, “lease” may connote a non-cancelable lease, whereas “rental agreement” may connote a cancelable lease. I don't know, maybe it is just me but, we need to start taking responsibility for our decisions. With the access of the internet... there just seems to be no excuse for not knowing certain things. This is how the economy / housing market became what it is today. Now, as a responsible debt free citizen (I chose not to spend more than I made unlike the majority of people who wanted to keep up with the Jones's due to ego or the feeling of entitlement) I am having to pay for other peoples bad decisions.

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Annette30
, GB
Jan 20, 2010 8:45 am EST

I canceled my contract with them in October. I had been with them since 2007. They rang me in Nomvember stating they hadn't received rental payment (I had cancelled direct debit. When I said I had cancelled in october they asked me to send a copy of the letter and they would send address to return equipment. Nothing was said about not being able to cancel. I received address and returned equipment in December plus sent them Nov payment. Thought that was end of it until last week when I received a letter stating I owed them a lot more money plus extra if I didn't return equipment. Wrote again s with evidence of postage and receipt by them of equipment and stating I did not owe them anything. Today tel call very very hostile and threatining stating my agreement doesn't run out until 2012 (lie) and that I have to pay until then. They also said that they will decide at the end of the term ie. 2012 whether or not I can cancel the lease or whether I have to pay another 18 months! Surely this illegal in any country. Could anyone let me know if they have successfully got these money grabbing sharks off their back as I cannot face litigation in America (I am in England.) If I don't agree by tomorrow they have threatened to take me to Court.

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First Data unauthorized leasing agreement

This company told me that my leasing agreement was up in january 2017 - when I called to return machine they claimed that I had a paperless lease extending the payment for another 14 months. This was due to the fact that the original machine stopped working and they replaced the defective machine, which automatically extended the so called paperless lease. They never informed us of this bogus policy and when we asked for paperwork, they wanted money for the paper and then in the next breathe said that there is only a paperless agreement - this is a fraud - bogus and totally bad business

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bobalu59
31521 N 48th st, US
Jun 14, 2010 6:20 pm EDT
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I started a websit, applied for merchannt services. I never used tham because I had an account with PayPal that was free to use credit cards throiugh. I had recived a few bills from First data that stated not a bill and listed a negative amount so I was asuming they were not charging me as I had not used them. I found out later that I hade been charged over $140 in fees and i had never used them. I called to complain and they want to charge another $90 to close the account. This is an account that was never used. I applied online but I now have to send in a letter stating that I want to close the ocount that I have never used. BEWARE OF THIS SERVICE AND DO NOT APPLY FOR IT TO ACCEPT CREDIT CARDS. WHAT A RIP OFF. I do not see how some people can sleep at night being such crooks. It just goes to show you that most banks desrve the reputaion they have!

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ticketlobster
Phoenix, US
Apr 24, 2012 4:48 am EDT
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First "Thieving" Data purchased our processing from a reputable processor then began raising processing fees without our permission. I called First Data and asked why our authorization charge went from $.25 to $1.25 and we had 20 to 30 more authorizations than even charges (which is impossible): they said we were not their customer. I called no less than a dozen times and was told the same thing. The run around game is what First "Thieving" Data is about. After almost a year of not knowing who owned my account and being overcharged $100 to $200 per month, I switched to Chase Paymentech (Thank GOD). I called First "Thieving" Data to get a refund. Brendan their account supervisor had the nerve to tell me that Yes I was their client for that year and yes I was being over charged for the year but he would not do anything unless I came back. Then they would refund me 6 months of overcharges. The last thing they did was take $417 out of my account for no reason. They said yes they took the money and NO I wasnt getting it back. Can you say CLASS ACTION LAWSUIT!

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firstdatascam
Knoxville, US
Mar 08, 2010 3:55 pm EST

http://twitter.com/firstdatascam

Go to this twitter link and retweet our post. We will let everyone know about their practices.

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First Data terrible company

I leased a Credit card machine from this company about a year ago and now sales have turned to mostly checks on a 30 day. I no longer need this machine and I contacted them and they said I had two choices one to keep making lease payments and until it was paid or I could pay 2000.00 plus to end the contract oh yes or I could turn the lease over to some one else and they would charge me 150. for transfer.

I just wanted to return their equipment so that they could continue to put it to use with some one else they were unwilling to help me on this when I mintoned bankrupcy they said that was fine and that it would settle the contract but that was the only way so I guess even though I'm not using it, I'll have to pay the 85.00 per month and keep the thing unless I do file bankrupcy.

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firstdatascam
Knoxville, US
Mar 08, 2010 3:49 pm EST

http://twitter.com/firstdatascam

Go to this twitter link and retweet our post. We will let everyone know about their practices.

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Never Use First Data - Citi Bank POS
Jupiter, US
Feb 05, 2010 5:36 pm EST

Do not use First Data. Expensive (I leased complete POS) and their service is terrible, I have had ongoing unsolved problems for 2 years. DO 1)Buy your computer from Dell, 2) Buy Quickbooks POS software 3) Buy Scanners, recipt printer etc on EBAY. Then you will 1) Only pay for the credit card clearing (no leasing fee) and 2) have a POS that passes data to an accounting package Quickbooks. First Data has not been able to set up my accounting THAT THEY PROVIDED in 2 years.

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First Data - deceptive business practices

We have been accepting credit card payments through several different processors and because of good rates promised we switched to merchant warehouse and merchant one for some of our business stores. Both merchant warehouse and merchant one clear through a company called "merchant services" with a PO Box 5009 Hagerstown, MD [protected] address. We did some...

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First Data Lease termination

In 2007 I entered into a merchant service agreement and equipment lease agreement with First Data Corporation thru my bank, Republic Bank and Trust Company in Louisville, Ky. The lease was misrepresented initially and after the failure of my business I have been unable to speak with anyone in authority about the termination of the lease. I have contacted my service representative who failed to follow-up on communication, my bank who I believe tried to help but got as frustrated as I with the circular communication with this company and finally Judy Watkins @ judy.[protected]@firstdata.com who told me she was only a liason between the bank and "various departments" and she had to abide by the decisions of "various departments". This is the most ridiculous company I have ever tried to deal with. The greed and lack of customer service abounds to a degree I did not even know existed.

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subway41891
Cleveland, US
Jan 13, 2011 12:21 am EST

Equipment leasing financing money also cheating with my bank account automatic take it out money in my bank account ctradit card macine lots money so please call ramesh patel [protected] e.mail : subway41891@yahoo.com

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First Data overcharging and undisclosed fees

I have charged in excess of $700 for them to process $3, 671 worth of credit card payments. The account representative lied about the fees they would be charging and assured me that I would save money by switching to their company. That was a joke! The biggest issue I have with them is their PCI compliance fees. I was charged $135 in October which stated it was my annual compliance fee. Then in January they began billing me monthly 19.95 because they claimed I wasn't in compliance! On top of that they couldn't give me an understandable explaination of what this was for!

I attempted to cancel the service by phone, fax, and snail mail from January 2009 to July 2009. I finally had to stop payment with my bank in order to get them to stop taking their fees. It took 2 hours on the phone in July to finally get them to cancel the service. At that time 3 different representatives advised me that all I owed was 99.95. Now I have been turned over to a collection agency for $02.58. I gone back over their very confusing billing statements and I can't figure out where they get this amount.

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First Data lease scam

I received a brochure in the mail to start takeing credit cards through Sams Clubs (which I still have) I called and spoke to a sales rep. (whos name I still have) I needed to take credit cards for just one client as this is how they wished to pay their monthly statement. I requested the cheapest machine and way to take the credit card. I asked for the simple machine where you put the credit card down slide a lever to the right and it prints on a carbon slip. The sales rep told me "these are not made anymore" he said he could lease me a machine that you could swipe the card and the deposit would go to my checking account wirelessly for 34.95 a month plus the the rate as low as 1.64% and .19 cents per transaction. He said the machine was 1500.00 dollars and that the 34.95 a month would be taken out of my account monthly. He also said "unlike other credit card companies that charge you the unpaid balance on the machine, that I could return it at anytime for a one time charge of 99.00 dollars" he then told me to read an agreement online to get this all set up, I went to the agreement page to read it and it said page 1 of approx. 35 pages. I started reading it got about page 3 and he called back and said are you finished? I said no I am just getting started, he said just scroll down to the last page and hit agree, that it was just like what you do when you wish to download something from msn. I had no way to print the agreement so I was told one would be sent to me. This has never happened, they want 7.00 dollars to send and agreement which I dont know if it is what I agreed to if the did. They also want 4.95 a month for insurance in case something happens to the equipment, (part of the agreement) the 34.95 a month plus .19 and 1.64% is now about 100.00 a month for one transaction that totals 956.00. These people are liars scam artist and thieves do not do business with them. I am going to write my congressman, senator, and the president if I have to I will not let this go to rest and I will also talk to Sams Club, Mr. Walton would not be proud of this company useing his name.

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JAF Value
Mountain Top, US
Apr 29, 2010 11:51 am EDT

we need more people to come out of the closet so we can get class action ststus.

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First Data Ripp off

Were do I begin? From the very beginning I was lied to. First, When I asked what the cost of this machine he said that the machine and other fees were only $10.00 a month for two years. ($240.00) He said that First Data did not sell the machines and that there was not an option to buy the machine but that it would be yours at the end of your two years. I signed the contract but did not see any other fees on there. Later I sat down and looked at it a lot closer which I should have done in the first place. To my surprise in the middle of the contract it did say $69.99 for 48 months not the $10.00 fro the 24 months. I immediately called him and said that I wanted out of my contract because of his deception. HE laughed at me and said you can after 48 months. I was given other free stuff, like gift cards and a stand. However the gift cards were not like I had set up and they didn't have our business name on them. HE said that I was stuck with them and that I could order new ones at my experience. Now 50 months later and I am still being charged for my equipment. I was done with my payments in July 2009. I have call this company for the last month and if I do get ahold of someone to talk about getting this fixed they can never help me. When they transfer me to who can mystery enough I get disconnected every time. Now I have to drive 49 minutes to my bank and file an affidavit saying that I didn't allow them to take this money out.
They are a total rip off company and I would never do business with them again. I hope this does help other people who are considering them for there business. My bank is bank of the west and they have since stopped doing business with them too.

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First Data fradulent peter rhee four year lease credit card machine

about 16 months ago, our restaurant receive a call from merchant lynx who asked that if they can sent a representative who can explain how their company can save us money by switching our credit card processing company to theirs. This agent called Peter Rhee came in few days after asked for our statement and after reviewing he said their company can save us couple hundred dollars in fees by switching over to merchant lynx from wachovia, he also said that we should take
the credit card machine that his company provides and that there will be no charges, it's included once we sign up with merchant lynx. a week after I sign the agreement form and this is when the nightmare starts, we receive a credit card machine without knowing that Peter Rhee signed us up for a FOUR YEAR NON-CANCELLABLE AGREEMENT with FIRST DATA GLOBAL for 69.00 plus tax. I had calculated that the total for this machine that we had to pay would add up to 3860.00 for a machine that's worth 125.00 at the time. I called Peter Phee to see if there has been a mistake but to my surprise, this guy never return any of my calls after promising me that if there's any problems that I can call him any time. I also contacted First Data but they said I had signed a non-cancellable lease and that I should contact the agent who signed me up. I later called merchant lynx and they say I sign the lease and that they couldn't do anything for me, I realized then that I had fell into a deep trap and later I found out that I wasn't the only one. after posting on ripoff.com and the complaint board, months later this Peter Rhee called me and said that someone posted complaint about him and that if I had remove the complaint he'll send me a fax of a void check and I can take this and call first data to collect monthly fees from this account, it took nearly four months after I keep sending him messages that he finally fax me the blank check.
I called first data immediately and they change the information and I thought that was the end of it, but as it turned out the check is bogus and that first data
can't withdraw fund from the account Peter Rhee had sent me due to insufficient funds, I had a feeling it was too good to be true. I called him, text him and finally after 3 months later after he kept promising and ask me to trust him I waited patiently for him to send me another blank check, he never did, weeks went by, months went by, he just tries to stall me so finally today September 25th, 2009, I said to him that he's wasting my time and I wanted to post this complaint on this board to see if anyone would be willing to file a class action suit againest him and the company he worked for, we really worked really hard to earn small amount of money and with the economy our business has really suffered and I can't believe there if someone out there who is such a dispictable low life who cheat one people after one another and have the face to promise and ask to be trusted. my number is [protected], if anyone wish to contact me my name is Gary. Good luck everyone.

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JmichaelIII
New York, US
Oct 07, 2010 4:32 pm EDT

I'm also here in NJ. Peter Rhee did the same thing to my small business. Claimed we would save between $300-400$ dollars and would even add in two new machines and adjust the rates to make up for the cost of the new machines. "I will do anything to get your business long term" We currently had two dual com working machines that we owned and were about 5 years old. There was nothing wrong with the machines other then a few scratches. Peter Rhee had an employee sign my name on the contract. I was completely unaware of the contract until the first bill arrived and it was over 300$ more then our previous provider. Peter Rhee wouldn't return our calls and soon after his phone no longer worked. To make matter worse they stole our old machines. We called to complain and they sent us two different single com machines back to us. I bet you they steal people's credit card info off old terminals and sell it on the internet.

I signed a fraud form with first data global leasing. They have the gall to tell me the signatures on my affidavit match with the contract and claim there is no case. I am so mad I told them off. There is no way the signatures are even close to mathing. When they get a judge and a handwriting expert to say the signatures match I will pay them. They lie. They are [censor] . I hope someone files a class action against them. I can be reached at [protected].

J

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First Data fraudulant lease

I have written many many complaints against Icon and First Data to different agencies. Even after explaning First Data about what has happened they just give me an attitude. One person even said they really dont care all they care is that there is a lease and I am leagally bound to it. Everyone you talk to at First Data are really really rude and dont know what the hell they are talking about. They keep transferring you from one department to another than you have to tell them the whole story again and one day I was on the phone with First Data for 3 hrs just being thrown as a yo yo from one department to another. I filed fraund papers with First Data and after they received it they tell me its not fraud as I have signed the papers so it really doesnt mean anything to them. All they care is I am in a lease and they want the money. When I spoke to Jenny Haskett I had made it very clear that I didnt want to get into a contract and I would want to be able to cancel services whenever I want and she said everything is as you want. Yeah right she is one con artist who has got me into a mess. WHen I asked FIRST DATA that I wanted to see a copy of my contract they wanted to charge me a fee to see it. I said what? After almost 20 days I am still going back and forth with First DATA and they still are giving me a hard time. PLEASE PLEASE BEWARE OF ICON PAYMENT SOLUTIONS AND FIRST DATA both are equal crooks all they want is your money and they dont give a monkeys about anything else... If there is anything you want to know or someone has some advice for me please call me [protected]. I hope some lawyer looks at this and helps me out a bit...

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Nov 29, 2010 8:17 pm EST

Hello,

Anyone who had the same issues with Icon or First Data and need some legal help contact Brad Nakase he is an attorney in San Diego and is investigating them... his number is [protected]

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Tommy Beckley
irvington, US
May 04, 2010 12:38 pm EDT
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Thats First Data not daya

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Tommy Beckley
irvington, US
May 04, 2010 12:34 pm EDT
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I have the same problems with First Daya. Now we all need to get a class action lawsuite going and expose their entire company/ They not only will bilk you and your company they as wellown TELE CHECK and they will bounce your checks without even sending them through your bank. Oh yes they did MY number is [protected] ask for tommy. I was never even given a complete copy of the contract either. Any financial transaction must be given in writing to the consumer at the time of contract.

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firstdatascam
Knoxville, US
Mar 08, 2010 3:48 pm EST

http://twitter.com/firstdatascam

We had the same experience. Go to this twitter link and retweet our post. We will let everyone know about their practices.

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First Data - wells fargo complicit in fdgl ripoff

I'm fighting with them, too! Total scam perpetuated by Wells Fargo who says, once the contract is signed, there is nothing they can do because First Data is a separate company. My first business, green, had been dealing with Wells Fargo for years and trusted them. No, instead I got bamboozled into signing this 200 page lease full of legalese, and since the...

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