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Firestone Complete Auto Care
Firestone Complete Auto Care Customer Service Phone, Email, Contacts

Firestone Complete Auto Care
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www.firestonecompleteautocare.com
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1.3 603 Reviews

Firestone Complete Auto Care Complaints Summary

50 Resolved
539 Unresolved
Our verdict: If considering services from Firestone Complete Auto Care with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Firestone Complete Auto Care reviews & complaints 603

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Newest Firestone Complete Auto Care reviews & complaints

ComplaintsBoard
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3:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Firestone Complete Auto Care they are crooks

The manager tried to intimidate me that I needed $800.00 worth of brake work and that I could pull out of the driveway and crash if I didn't get the work done. I am not a stupid female and took my car elsewhere. I only needed front brakes and got them fixed for $150.00 from somebody else. Nothing was leaking like firestone said. The other person fixed the problem quickly. Firestone took 3 hours to give me the estimate. They made me wait an extra 40 minutes just to give my keys. I will never go there again. I suggest you don't either. This was 10141 balboa in Northridge.

Read full review of Firestone Complete Auto Care and 1 comment
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Elizabeth Roberts
Houston, US
Jun 11, 2010 1:16 pm EDT

I AGREE. THE STORE AT VOSS & HILLCROFT IN HOUSTON TX. TRIED TO SELL ME A NEW BATTERY & NEW ALTERNATOR FOR $630.08. I DECLINED THE SERVICE, TOOK THE NEXT DAY TO MY VOLVO DEALER, THEY CHARGED ME $ 62.76 AFTER TIGHTING A CABLE & SERVICING MY AC SYSTEM. THIS NOT THE FIRST TIME I HAVE HAD PROBLEMS AT THIS STORE. I PURCHASED TWO TIRES, THEY PUT TWO DIFFERENT SIZES ON MY CAR. WHEN I RETURN BECAUSE THE CAR WAS SHAKING AT 70 MILES, I WAS TOLD I NEEDED A RELINGMENT. AFTER TAKING IT TO MY REPAIR PERSON I WENT BACK & TOLD THEM THAT THE PROBLEM WAS. THEY CHANGED THE TIRES. I WILL NOT GO BACK TO A FIRESTONE AGAIN. BETTY R.

ComplaintsBoard
V
2:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Firestone Complete Auto Care unethical

Used a $20 coupon to get an oil change/tire rotation - no complaint there. Service guy showed me that my air filter needed to be changed - for $30. I figure I can do this myself for $15. So I said "no". However, I think that they purposely re-screwed my cover back so tight that it made it extremely difficult for me to open it myself. They knew I was going to do the replacement myself. Not only that, but they quoted me $690 of recommended repair on my 2006 Accord that only had 30K miles. Are you kidding me? I know sales is important, but that's going beyond...

Read full review of Firestone Complete Auto Care and 5 comments
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Heike McKelvey
Redlands, US
Jul 28, 2009 9:59 pm EDT

I just came back from another mechanic who had to fix a botched up job by Firestone. I had my front breaks replaced by them in Redlands, Ca. After I picked up the car it made clunking and grinding noises. So I went back right away. The guy tells me to give it a few days. I gave it a few weeks. Brought it back after calling consumer affairs. Supposedly they had fixed and readjusted things, saying there was something wrong with the hardware. They never told me what hardware it was. After two months of squeaking and grinding and chafing I went to a different mechanic. This is what they found. The back brakes were horribly missadjusted. The front brakes after two months had 40% wear and the pads had circle groves in them almost the whole depht, something that should never have happened. I wished I could get my money back. However, I can report them and say Mrs. McKelvey

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Bala
,
Aug 30, 2008 4:49 pm EDT

Completely agree. They have come up with a costly repair issue each time I take the car there. I was recently charged with $1400 with lots of billing issues. I am still waiting for a credit to my credit card account.

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Waste-Knot
,
Aug 21, 2008 4:53 pm EDT

Firestone Complete Care Care Centers are corporate owned, and they all go through training to not over-recommend parts or service that vehicles do not need. If this is happening, it needs to be reported to corporate level at [protected], M-F 8-5 CST. They will release any employee found to be doing this, as it's against company policy. No, I do not work for FS, but I know someone who does. There are also FS stores that are not corporate but use the FS name, who DO engage in some of these negative types of behaviors. They should be reported to your local Better Business Bureau, if they're a member, or the state Dept of Consumer Protection, for unlawful practices. Yeah, there are shady mechanics out there everywhere, but one bad apple doesn't need to spoil the bunch. To all, I'd say, research your auto care facility, ask questions, be a good consumer. A good shop will always show you the parts removed from your car, never over-recommend, give you a written estimate and stay within 10% of that amount, and finish the job on time. If it's not right, ask for it to be remedied, and go to a higher level if you feel it's required. Don't be ridiculous in your claims, however. Know what you're talking about, and don't try to get more than you're due either.

In your case, Fipster, your vehicle IS still aging, even with lower mileage. 30K on a 2006 still means you need your regular services done- check your manual to find them. They aren't free and they will add up, you know. I have a 2006 Chrysler Town & Country that needs tie rod ends at 18K...it happens, you know, and you should also have a warranty, right? What services did they itemize out onyour bill? I just find this odd.

I also find it interesting that you seem so put-off that they tightened your air filter cover. If they hadn't, you'd probably complain that it was loose. They tightened it according to safety regulations and manufacturer standards. It's not meant to just pop right off...why do you think those guys are so dirty all the time? A little elbow grease is always required. ;)

Regards,

Waste-Knot

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Margaret McGuire
,
Jul 22, 2008 9:42 am EDT

Can anyone give me an address where I can send a written compliant about Firestone?

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Alfred
,
Jul 12, 2008 7:38 am EDT

Thank you for this information. I know many others who have complained too of Firestore Auto Care Services.

Hopefully with our postings, people will be aware to not go to such places for service.

Sincerely,

Alfred

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Firestone Complete Auto Care - overcharge

We took our 1997 Mercury Mountaineer to Firestone service center at 14089 New Halls Ferry Rd. for brakes, we were told that we needed a left front hub assembly. This is a two wheel drive Mountaineer and has no hub assembly. I knew that and anyone putting brakes on would see that while installing brakes. We were told that it would cost $333.40 to have...

Read full review of Firestone Complete Auto Care and 29 comments

Firestone Complete Auto Care Customer Reviews Overview

Firestone Complete Auto Care is an automotive service provider with a wide range of offerings. They specialize in tire sales, tire repairs, and vehicle maintenance services, including oil changes, brake repairs, battery replacements, and alignment services. Additionally, they conduct engine diagnostics and provide various system repairs. With numerous locations across the United States, Firestone Complete Auto Care aims to cater to the needs of vehicle owners seeking routine maintenance or specific repair work. Their services are designed to cover the essentials of car care for a variety of vehicle makes and models.

Firestone Complete Auto Care In-depth Review

Overall Rating: 4.5/5

Services Offered: Firestone Complete Auto Care offers a wide range of services to meet all your automotive needs. From routine maintenance like oil changes and tire rotations to more complex repairs and diagnostics, they have you covered. They also provide tire sales and installation, as well as alignment and balancing services.

Pricing: The pricing at Firestone Complete Auto Care is competitive and reasonable. While it may not always be the cheapest option, you can trust that you are getting quality service for the price you pay. They also frequently offer promotions and discounts, making their services even more affordable.

Customer Service: The customer service at Firestone Complete Auto Care is exceptional. The staff is friendly, knowledgeable, and always willing to go the extra mile to ensure customer satisfaction. They take the time to explain any issues or repairs needed and provide honest recommendations.

Quality of Work: The quality of work at Firestone Complete Auto Care is top-notch. Their technicians are highly skilled and experienced, using the latest tools and technology to diagnose and repair vehicles. They take pride in their work and strive for excellence in every job they undertake.

Efficiency: Firestone Complete Auto Care is known for their efficiency. They understand that your time is valuable, and they work diligently to complete repairs and services in a timely manner. They also offer convenient appointment scheduling options to minimize wait times.

Location and Accessibility: With numerous locations nationwide, Firestone Complete Auto Care is easily accessible for most customers. Their locations are strategically placed in convenient areas, making it easy to drop off your vehicle for service. They also offer online appointment booking for added convenience.

Warranty and Guarantees: Firestone Complete Auto Care stands behind their work with a solid warranty and guarantees. They offer a nationwide warranty on most repairs, giving you peace of mind knowing that you are covered no matter where you are. They also guarantee customer satisfaction and will work to resolve any issues that may arise.

Reputation and Trustworthiness: Firestone Complete Auto Care has built a strong reputation for their reliability and trustworthiness. They have been in the automotive industry for many years and have earned the trust of countless customers. Their commitment to quality work and exceptional customer service has made them a trusted name in the industry.

Additional Benefits and Features: In addition to their core services, Firestone Complete Auto Care offers several additional benefits and features. They provide free vehicle inspections, which can help identify potential issues before they become major problems. They also offer a credit card option for financing services, making it easier to manage unexpected repairs. Additionally, they have a user-friendly website where you can find helpful resources and schedule appointments.

How to file a complaint about Firestone Complete Auto Care?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Firestone Complete Auto Care addressing your concerns.

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Contact Firestone Complete Auto Care customer service

Phone numbers

+1 (800) 367-3872 +1 (615) 823-6093 More phone numbers

Website

www.firestonecompleteautocare.com

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