Firestone Complete Auto Care
reviews and complaints

Went to firestone because my engine light was on charged me 392 dollars to change plugs they called said my truck was ready got there engine light was still on they came out to the truck turned it off got down the road truck was running worst than before took it back they told they need to do diagnostic on it 49 dollars then tell me one on the spark plug wires was bad and it was going to cost me 219 dollars to fix the problems I would not ever take any cars or trucks or recommend them to my worst enemy I am considering filling a lawsuit Montgomery store Atlanta hwy

Sub-mitting on behalf of my 70 yr. old brother. Although he has not requested this matter be pursued I feel the need to represent him as his funds are quite limited. He is gullible and is totally unfamiliar with auto repair. Customer Invoice 17892. He was about to go on a long trip, so on 8/11/17 he took his car (11 yr. old w/ 162K miles) in for an oil change and tire rotation. (He had purchased his tires from there 8 mos. back.) After car being at the shop from 7:AM to 8PM and them performing several allegedly needed repairs they sent him home with $1, 831.17 in charges and a car that ran badly. His dashboards lights and gauges were inoperative, and his tires had not been rotated. He took the car back to have these issues corrected. He found they had also miss-installed the timing belt which they had alleged he'd needed and which they had installed the day before. On the customer invoice under COMPLETE VEHICLE INSPECTION it is stated "Your battery is in good condition. At your next oil change we'll check it again for free." Later, they then proceeded to install a new battery for $157.99 in charges. Why was a new battery installed when they'd plainly stated at the initial inspection that his battery was in good condition? They charged over $236 for replacement of 6 spark plugs. That seems excessive. I can't decipher all the items on his bill, but included under the $1, 047.91 charge for TIMING BELTS, are $444 for "virtual"(?) water pump kit plus a $495 for remove and replace water pump. I feel at least half of his total charges should be returned to him. I'm not sure whether or not this is the proper format for instigating resolution of this issue, but I cannot find a place on the company's website for addressing same.

I feel like a subhuman after I left Firestone Automotive today (6102 Slide Road, Lubbock, TX). I called ahead and they put me in line and I waited fir 2 1/2 hours to get service ( tire balancing). They put several people ahead of me. Was it my race (white/Hispanic/Indian) - I also was wearing older clothes and a cowboy hat -- I guess I wasn't good enough to be treated with respect and at least told that I would not get service ! Does Firestone treat everyone badly or just me? Why were the other customers better than me ? Are they ?

I went in to have my a.C fixed because it wasn't blowing cold air. I was told it needed a recharge. fyi I was there at 11:00am and it wasn't done until around 3:30pm. when I get there to pick up my car I get told that its not fixed because for some reason the wiring is all screwed up. and I tell them well I have never had a problem when I take it to my normal mechanic. anyways they charged me the full amount even though its not working and then tell me I need to take my car back and pay another 89$ just so the master tech can look at it again and then pay even more so he can fix it. I by no means thank that this is good business at all I will not ever go back ever again. thanks a lot Crowley Tx Firestone! thanks for nothing

needed new pads and rotors 2 rotors $140bucks! brake pads $64 bucks not to mention the labor! I checked auto parts store in my area pads were about 20-22 bucks and rotors 25-26 bucks, they buy parts then double the price on its costs! this is regards to the center in 248 Nazareth! How many others were victimized? someone should investigate this store 248 Nazareth hwy. Easton PA! BEWARE!

I had brakes and rotors replaced all around my nissan xterra and a battery replaced for a total cost of $786.55. However, now my vdc light, slip light, and emergency brake don't work. I took it back to store 015563 (Firestone complete auto care, 4508 lemay ferry rd. , saint louis, mo [protected]) , but I was told they couldn't do anything. I was told they don't have the equipment to reset the codes, I would have to take it to the dealership for code resetting at my own expense, and they don't have the equipment to re-set the codes. I will not stop with my disappointment. I'm contacting news stations and everyone I can't think of to prevent anyone else from the horrible service I experienced. I believe in sharing experiences so that others will be aware of potential rip offs.

had our van that was 10 years old fitted with brakes by Firestone. Husband thought it was ok, but I thought they did not stop safely. They were soft and mushy at pressing on the brake.

Trip to the Carolina's and coming home husband came upon a stop on the highway and put on brakes, would not stop, was mush and they pumped. All the way until we ran into the truck ahead of us. It was not at the last moment stop either. If the Van had not been taken to South Carolina, I would have had it looked at if it happened at home. Shame on Firestone for being a bad brake person.

As I often did in past years, I went there for an oil change and asked them to rotate my tires. Oil change and tire rotation was entered on the bill. They refused to rotate my tires but instead did the spiel about you need new tires, like RIGHT NOW! The gauge showed a good 10 to 15, 000 miles left on those tires. I said "not today - just rotate them." They refused to rotate those tires. So I paid up and left, only to see they charged me $20 for a tire rotation they refused to do. I sent them a copy of the bill because on Yelp, they said they wanted to make sure I was a satisfied customer. No $20 refund showed up in 1 1/2 billing cycles after they got that email. Shysters. Stay away. Lots of other places around there to get your oil changed.

July 6/ 2015 I went into my local Firestone dealer for a price on a full set of new tires. The price was a little more than Wal Mart, but I told myself that Firestone was probably a better company to deal with, sense ties are their specialty. So I decided to purchase the tires. The salesman fed me his pitch on opening a Firestone Credit Account and of course pushed the Road Hazard. So I took the Road Hazard, $90 more Dollars.
After that, one of my other vehicles needed tires, so I went to Firestone and purchased another complete set of tires. Again I got the Road Hazard, another $90.
I charged all eight tires and both Road Hazards to my Firestone card and Paid it out last month.
Today I picked up a nail in the sidewall and took it to My local store for Road Hazard coverage on it. The tires have roughly 5-6, 000 miles on them and when they prorated it they wanted to charge me $46 to replace it. I only paid $65 for the tire.
Long story short,
Those are the last tires I will ever purchase from Firestone. I need two other full sets for two another vehicles, but will pay more fore them just to stay away from Firestones lack of quality service.
The Road Hazard insurance is a scam and worthless. They will replace the tire, if you pay close to the full price of another tire.
What I want is a new tire at a reasonable price. I knew it would not be free, but this is ridiculous.
If Firestone is going to do that kind of business, they need to lower the price of the Road Hazard to make it more realistic. This kind of practice does nothing but leave the impression that Firestone screwed me.
Account #[protected], ID#[protected]

I had a lock cylinder and housing replaced on my Chevy Prizm. Cost me $550 for the part alone. I also needed a tire and they tried to charged me $10 for tire insurance which was never offered.; it was just listed on my bill. I caught the "mistake."

Also, they didn't give me the 5% Geico discount which I caught.

I 'm still not convinced that I needed the housing which was the major parts cost. Usually, the mark-up is lower for more expensive parts but, apparently, Firestone, has a very highly obscene markup for it to cost $550. I figure they marked up the parts 50%, a $200 profit just on the parts.

They also left one of my hubcaps in the back seat of the car which I had to ask them to put back and they left the plastic and paper mat they use to keep the car clean while they work. Small things but it all adds up to sloppy work and ridiculously high prices.

I learned my lesson. Always go to a mechanic you trust! Shops like Firestone give bonuses to their sale associates who sell "extra" services. You know what I mean, folks!

I had a lock cylinder and housing replaced there and was charged $550 for the part alone. I looked online and found one for $112 which is about five times the price they charged me. The sales rep said that they install manufacturer approved parts only. The part I saw online was an OEM (Original Equipment Manufacturer) made by Genuine Auto Parts. I appealed to the company and they had the Customer Service manager contact me and he insisted that the part cost was legitimate to which I replied that I, honestly don't believe him. I was an easy mark or target. I had to be towed in so I was stuck. My total bill which included labor and a new tire was $950. That's no typo. They, also, conveniently neglected to give me the 5% Geico discount and they added a $10 insurance charge for the tire which I never agreed to. They did adjust the bill for those latter "mistakes" but I was ripped off on part. The only good that came out of it is that I can warn consumers not to do business at this Firestone. I can only imagine what scams they run on little old ladies.

Unfortunately, they keep charging outlandish fees for on time payments claiming they are late and refuse to adjust and rectify problems. Rising cost, not paid down and off as it would have been had they not fraudulenttly charged for late fees and interest associated therein when payments were timely and should have resulted in my paying off the debt! Also, work done in Independence MO and Lake Forest CA (struts and brakes) were done Incorrectly, thus nearly causing an accident--wheel was about ready to fall off from their incompetence!

I went to the Firestone Service Center in Pinellas Park Fl and spoke with a person by the name of Sergio. I told him i needed 3 tires 225 75 R 15 in a 10 ply with a load rating E. I informed him that it was for my 34 foot Holiday Rambler Aluma Lite Camping trailer. He had not a clew what I was talking about. After about 15 minutes another man came over and asked me what I needed and I explained to him what I needed, and asked him if he could install tires on my 34 foot camper. He assured me it would be no problem. After about 5 minutes he informed me they would be 10 ply with E load rating and it would cost me $293.00 installed for all three tires. I made an appointment for the following week. When I returned the following week another red faced man refused to install the tires saying his jacks were too small. He stated " we only install tires on cars and light trucks". I asked him if he would install tires on my Ford F 350 pick up truck and he said " yes", so, I informed him my trailer weighed less than my Ford Truck.I departed the service center and one of my tires blew apart tearing up the side of my trailer. I will NEVER have another Firestone product on any of my vehicles again. T he man who made the appointment for me seemed to be a supervisor or manager. I am very disappointed. I have told about 50 of my camping friends i travel with and am going to inform a whole lot more. It is a terrible way to do bussiness. I figure Firestone has made all the money they want and are going to pick and choose who they sell to. I have been a loyal Firestone consumer for years, UP UNTIL NOW> Thank you Edward F. Davis [protected]@yahoo.com

This entire trip was a disaster, and I plan on never returning. I went in for the 99.99 brake replacement deal, well instead my brakes cost roughly 800.00 + dollars. They treated me like my time didn't matter and then charged me for the extra time it took them to service my vehicle. I made an appointment for 9:00 am, and that apparently meant nothing because even though I had said I was waiing for my car, it took them five and half hours to do brakes and then they said I needed tires. I was overcharged for every service, I had the distinct feeling it was because of my sex, and when I told them that I needed my car because I had appointments, they accused me of not telling them my schedule and acted surprised that I wanted my service completed promptly. This goes on the record for the worst experience with any car repair shop that I have ever dealt with.

On January 1st 2014 My car overheated on my way to work, I searched on my phone for the closest repair shop and that was Firestone complete auto care on union hills. I brought my car in at 11:12am they told me they would not be able to look at my vehicle till the next day January 2nd. On January 2nd a gentlemen called me from firestone and told me that they looked at my vehicle and did a block test, Everything came back perfect but they did notice that my cooling housing was cracked and that’s why my vehicle was overheating. He told me I needed to replace the whole cooling housing, radiator cap and both thermostats he quoted me at $540.58 I told him do whatever it takes to make my vehicle not over heat again. I picked up my vehicle at 5:31pm on January 2nd everything seemed perfect. I drove home which is not even a couple miles up the street . The next few days I was off of work so I did little to no driving. Then on the 6th of January I was exiting the highway and noticed my vehicle was starting to overheat! I immediately pulled over and shut off my car, I then called Firestone and told them my car overheated what the heck? The gentlemen on the phone tells me “oh it must be your head gasket then” I then told him I would bring it in first thing in the morning because I was very close to home. I allowed my vehicle to cool for atleast 20 mins with the hood open before I drove home. I dropped my vehicle off on the 7th of January, Firestone called me back later that afternoon and told me they did another block test and it failed so they said it was my head gasket. I go to pick up my vehicle and the gentlemen quoted me 1600.00 to fix the head gasket. I told him I needed to talk it over with my other half, so I drove home which was a couple miles from the shop. I call firestone later that day to try to schedule a day to drop off my car to get it repaired the gentlemen on the phone then tells me well our tech doesn’t feel comfortable doing the repair! Which upset me because he was comfortable enough to touch my vehicle in the first place? So I finally found a repair shop qualified enough to look at my vehicle, I had my vehicle towed there because it was pretty far from my house. It was dropped off on the 10th of January. They called me later on that day to update me on my vehicle, They said my head gasket was bad and that they wanted to continue to look feather into my engine. They finally call me back on the 13th of January and tell me that my head cylinder was cracked as well and that they noticed my cooling housing was leaking! I immediately went down to the shop to look at my vehicle, sure enough the cooling housing was leaking which is funny because that’s what I paid firestone to repair! I asked the mechanic if I could take the part for proof that firestone put a bad part in my vehicle. He of course let me take the part, I called several other mechanics to get an insight as to why my head gasket blew and after speaking with several different people and doing research on how the cooling housing effects my engine I found that since they improperly replaced my cooling housing that caused my vehicle to overheat. My vehicle tested perfectly fine before firestone did the repair! (INCLUDING MY HEAD GASKET). If firestone would have tested the part before putting it in my vehicle my car would have not overheated again, head gaskets don’t just go back there is a root cause. I called the service manager at firestone on the 13th of January and explained to him what I found out, He offered to refund me for the $540.58 I told him that was fine which just goes to show that this company was in wrong and broke my vehicle! I posted my complaint on pissedconsumers.com on January 14th and a gentleman by the name of tom from firestone corporate asked if I could contact him in re guards to this matter. I told him this whole store he told me he was going to address this with his regional management. Then he said he was trying to locate my invoice number I sent that to him again on the 16th of January. He emails me back on January 17th with a case number 2049751 and said someone would contact me within 24 to 48 hours. On the 19th the service manager chuck from frirestone calls me and I explain the whole thing over again he tells me they want to send out an inspector and had no interest in really assisting me with this matter. I then called the repair shop where my vehicle is, I told them that firestone wanted to send someone out they said that was fine but my engine is completely in piece because they are repairing my vehicle. I then email tom tell him that I have no interest in speaking with the service manager and that I would like someone from corporate to contact me because my vehicle is going to be finished this weekend. Tom emailed me back on the 20th telling me that an inspector has to come out to look at my vehicle(which is fine!) and that the mechanic should document his findings which is fine that’s what an invoice is for. I TOLD THIS PEOPLE SERVEAL TIMES I HAVE TO PART which I can bring back to the mechanic. It is now the 23rd of January and no one has contacted me or attempted to I am becoming very upset in re guards to this issue and want it resolved. I have had a rental car for over a week which is costing me $600.00 out of pocket! N my repairs are going to cost me 3, 200-3, 800.00! Im a single mother with a full time job this is just all total b.s they have done nothing for me what so ever! Beware everyone and dont let this happen to you!

I took my 2003 Hyundai Sonata in to have a diagnostic check because the car jerked on acceleration for a few days and the check engine light came on yesterday. I was told that I would have to pay $99.99 for a complete diagnostic check and it would take approximately 1 to 1 1/2 hrs to diagnose. They had the car about 20 minutes and came back telling me that they didn't know what was wrong with the car and I would either need to leave it over the weekend or bring it back next week. I opted to bring back next week. My complaint is that they didn't know what was wrong with my car and I but I still had to pay the $99.99 fee. I confronted Jeff V about this and he said they had done most of the diagnosis but didn't exactly know where the problem was and because it was 2pm on Saturday, they didn't want to begin tearing down the car and not be able to put it back before 5pm. My car was being held hostage and I had to pay the fee to get it back. I am supposed to take it back Monday but having second thoughts after my experience and reading some of the other complaints about other Firestone locations.

I went for auto repair tonight 11/12/13 for a tire rotation and oil change, after 2 hours of wait time. I watched them do oil change and they left the cap off and oil is all over my car under the hood and it smells of oil inside the vehicle. They told me oil smell should go away. Not happy with customer service at all and they lost my business. I trusted them this summer spending $2, 000 for repairs there, but I will never return there, how would you feel having oil all under your hood and car smelling of oil inside. I value my car and this is so unreasonable. Now I am told to listen for ticking as timing could be off...

I had brakes done at another Firestone / the firestone policy on the receipt is lifetime brake pad replacement for all cars serviced by firestone. I took my car in for brakes at the listed firestone and after the work was completed was charged foe brakes and labor. I asked why I was charged for brakes pads, I was told they do not follow firestones policy. The reason being is they are independently
owned and can set their own policy. Which is they do not honor nationally advertised policies . Another person came in that had work performed an another firestone and was sent away also citing the same policy. I feel this is false advertising for firestone and this store in in violation of advertising laws. Can provide receipts if necessary