Firestone Complete Auto Care
reviews and complaints

I would like to express my frustration with the customer service provided by the Firestone Store # 011630 in Port Orange, FL. I have been customer in this location for over 3 years. Many times I have been provided with different repair services and was always under direct pressure by the employees, assuring me of the necessity of action. Just recently I ordered 4 tires from this store and by installation was prompted to do alignment. I postponed and after I proceeded at another repair shop with replacement of the front left axle and assurance that the right one is ok, a week later I brought the car back to Store # 011630 in Port Orange, FL for the alignment. After the car was lifted and inspected I was told by the store manager that I need a right front tie rod replacement in order to proceed with the alignment. This is obvious a pure extortion because after my refusal to change the part the car was not serviced. I was denied alignment unless replacing the tie rod! This is just another typical treatment in this store I received. The same day I went to Firestone store # 004162 in Daytona Beach and the technicians inspected the car, did the alignment, test drove the vehicle and stated that it runs good and the condition was good. Their overall performance completely contradicted the one from store #011630. I am extremely shocked from the repeatedly maleficent customer care, extortion with unnecessary services and waist of time for me as a customer, as well as ignorance towards my preferences. I apply to you for explanation of the different standards in these stores. How is it possible to receive service in one location and get the opposite result of inspection from another? The manager in store #011630 was assuring me how damaged the tie rod was, and this was completely refuted in two other automotive shops. I believe that this is a very hostile customer service and I doubt it should be supported by Firestone Complete Auto Care policy. I would appreciate some explanation as I am determined not to tolerate such attitude.
Kind Regards,
Marin Staevski

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hi my name is mariam i took my car to firestone in allentown pennsylvania on march 1 2011 to do inspection and oil change, it took hour and half to finish my car then after that i went to work but on my way going there i didnt notice oil leak from the car i was on 78 E going to my work in new jersy and i heard load noise coming from my car and everything start lighting from my dash board in the car i got scared i went to the nearest mechanic and he looked at my car he found the casket not hocked right and all the oil drooping from car i almost had accident on my way to work and my car engine almost blow up . my recommendation to you guys is have your technicians get more experience before fixing any cars. thanks

Because of a rubber bellows for the rack and pinion was replaced at the below address with a cut in the middle, I now have a leaking rack and pinion. I asked two other mechanic shops if the "CUT" was supposed to be like that :Firestone replaced my left inner tie rod. I noticed that the rubber boot had a split in the middle. Is it supposed to be like that?, I asked the firestone rep and he said, "they come like that".Now that boot is leaking power steering fluid. Two different mechanics i took it to said it was supposed to be a sealed boot and not an open boot .Thanks Firestone for giving me a leaking rack and pinion and giving me a split rubber bellows along with hundreds of dollars in repairs and a big head ache .Thats the last time me or my family are going to firestoneThanks firestone for causing me a big headache and hundreds of dollars in repairs. If your military stay away from this place

cannon tire and auto service
2861 FT campbell boulevard
clarksville, TN 37042

[protected]

I strongly disagree with the above complaint, particularly the comments about the store manager at this location. I happen to know this person and he is one of the most polite and honest men I know. I have been in his store many times in the past 10 years or so that he has been the manager there, and have always witnessed he treated all of his customers with the upmost respect.

I agree with the complaint due to the fact, I sent the check to their address and has not clear yet. The Firestone credit company says that they havn't received the payment. However, I mailed out the same time with other credit cards bills and they all received and cleared. I wonder the mail man just took the firestone credit card mail. I think not. Now, I have to cancel the check for additional $35 dollars to my bank account or the credit company is dalying payment so they can charged the late fees. What kind of scame is this. I thought it will be good for interest free for 6 months so I paid each month by paying cash through the firestone company, I mailed over $1000.00 check due to lot of cash to pay off but they are scaming me with saying they didn't get the payment. Yea, right, I had the other credit company like that I will cancel as soon this check get clear.

Did you take them the battery to test? It would only make sense that they would need to verify that the battery was indeed defective. Firestone carries Interstate batteries which have the best warranty in the business. It only takes a few seconds to verify the condition of the battery and then they should warranty it out for you. If you have an issue with them after that contact their district office and i can assure you that you will be taken care of.

Firestone store 10546 High Point NC. I have been trying since 4/2019 to get someone to listen to me. I am a widow on social security. After over 2000 dollars worth of work less than a year before, I took my 2002 Ford in for the yearly inspection. The manager said all 4 brakes needed replacing, (they replaced 4 hoses)but I had no indication of this . He said I could drive it home, park it, bring it back when I wanted it done(over 500 dollars. That waswhy I was in the car. Backing up to leave the brakes gave, my foot sliiped to the acelerator

Potenza, When you spend all of that money opening your doors every month, you should take a look at a sign that should be right above your door that states the first rule of business, and that is that "the customer is always right". You seem to have lost sight of that or perhaps you don't believe it in the first place! You complain about the cost of disposal and turn around and sell used tires that you've charged disposal fees on and rake in more ill gotten gains! Is there no end to your greed? When you have your $9 breakfast, do you even bother to leave a tip? No more than $1 I'll bet! What the heck, your first customer of the day will pick up the tab with an unearned shop charge! You seem to have an inordinate amount of time on your hands to continue to respond to me with your ineffectual arguments. Perhaps it's due to business being slow, Gee I wonder why? Could it be complete indifference to your customer's needs? People do see through that sort of attitude and respond by staying away from your place of business. I on the other hand being both retired and disabled, find some comfort and solace in exposing the likes of you and other unscrupulous business types. This is what I choose to use my time for, trying to do something for the greater good of the community! If you lived in my neighborhood, your phone service would be improved due to my donation of a piece of my property to the phone company at their request. I agreed because it was for the greater good of the people! You no doubt would have insisted on an exorbitant price for the same piece of land because you feel the phone company could easily afford it or they could raise their rates to cover it. So go ahead and keep trying to defend a position that is untenable, more solace and comfort for me! Whatever you want to call it, it seems to be working!

I took my car into for a oil and lube, and front end alignment. I got a call while they were servicing it. I need a new tensioner, and both belts. Initially I told them that needed to come see the work before I could authorize it. But as the day wore on, I called back and said I want all old parts. When I go in to pick up my car, the representative, shows me a cut belt with some wear an just beginning to show small cracks, the other belt is uncut, and still looks almost brand new as he tries to convince me that it was worn, I still have that belt. Then he gets to the tensioner, lmao, he starts wiggling and wobbling round and round and nothing he can show me, in frustration he finally says well I have to put it in a vice to show you. The audacity of the people. They think we (the customers) are that stupid that we bite into that crap.

Don't go the the Firestone on SM Parkway they screwed my 16 year old son around. Then when I called them on it the owner out right lied. I took the car to 2 other mechanics and they both verified that Firestone was WRONG. ALSO, I called another Firestone after I was told they'd sell me a tire at cost and the tire was nearly 50% below the quoted price of SM Parkway tire..which was suppose to be at COST.

Brought my son's 1991 Ford Taurus in to get it ready for a long trip. Needed to be winterized and the windshield wiper cleaner fixed. You told my wife it needed a new Master Cylinder among other things and she spent $800 and then you listed another $950 that you said it needed. So I had her take it to another place...they charged us $350 to fix what was actually needed and told us that the Power Booster you installed and that we probably didn't need, wasn't even hooked up. You fixed the windshield wiper sprayer only on the passenger side which he discovered in a snowstorm half way across the country.

Took my car in for a safety inspection. At the completion was told that I needed 2 new wipers which they replaced without asking me. This despite the fact that I had put a brand new wiper on the car that morning. When I asked to see the wipers they replaced the service manager removed the charge but showed no embarrassment.

Lost brakes on our Acura, brought the car across the street to a Firestone location in Charlotte NC..they told us it ws the ABS and that they needed to be replaced..and also had to replace the brake pads..total cost about $2, 000..and they would not use the brake pads we already purchased saying warranty would not cover it..Took the car down the road for a second opinion at a family owned shop...turns out the Cylinder needs to be replaced. they will do that and the brake pads for $400...Clearly by all the complaints, Firestone is deliberatly finding ways to rip people off..be warned!

Every time I bring my car into a firestone, they break something. two differen locations two different cars and both oil change== well looks like you are going to need a new starter. also I had a power sterring hose installed and they intstalled it wrong costing me a new pump lost work time...etc

I think they break things while doing a simple oil change to make additional cash. I have real beef with these kind of outfits they are complete ###.

I now realize just never to go to firestone again, I think there should be an invesigation into their work ehtics.

Thay fire stone in issaquah wa maniger is one of the worst manigers i have every seen he is very rude and not a good maniger at all.I had to deal with this cris stephens on couple diffrent times and every time he was very rud. I bellevue that i was treated very badly by cris stephens and his staff at the firestone in issaquah wa 98027. thay repirs are very poorly done it seems that thay dont car about there customers very much.

i wouldnt recomned going to this fire stone do to there maniger and how he treats people.

Comment to potenza, if you call getting $32 for doing absolutely nothing trying to make a living, you've got a great racket there! You did not interpret my complaint correctly. You'll note I mentioned I was disabled in the service of your country and wheel chair bound and unable to mount two of my own tires using a lug wrench and elbow grease. I mentioned that I'm a senior on food stamps with nothing other than $800 monthly from the government to live on. It is my feeling that disabled senior veterans should receive some special considerations from ALL companies including Firestone!

You don't need to hit a home run on every deal guys, loosen up and share the wealth!

My Mother, a senior citizen went to firestone for a oil change 29.99 and when she checked out her bill was 224.99 thank goodness I review her bills when I saw it I looked it over and they somehow convinced her she needed a 140.00 wheel alignment warranty. she has a new car.. the rest of the money was they balanced her tires none of which she asked for. My mother doesnt even know what a wheel alignment is. I demanded the return the money and they said she was aware, but to this day she still doenst know. the took advantage of her age and knowledge, I did get the money back for her warranty but not the other things she had done that she didnt ask for. dont go to firestone for just a oil change without looking over everything..

Took my car to firestone on Chestnut street in new britain, ct to have my summer tires mounted and balanced and my snow tires removed.

First they overtorqued my wheels to the point I had to go back to them to have them loosened. (i'll get back to that in a min)

The best part is they told me that I needed front and rear brakes and of course, I was in luck..they could do it for me! HA...I think not.

I took the car back and right away noticed the brakes felt like mush. This was NOT the case when i brought it in to them. I ordered new brake pads front and rear and went to go do the swap when I couldn't get the damn lug nuts to budge b/c they overtorqued them. I went back to them and had them loosened, then back home to pull the wheels and get to work. It was at this time that I realized they were full of crap when they said my fronts were 90% worn and the rears 85%. The fronts had at LEAST 50% left and the rears were at 70-80% left. At this point I had already greased the backings of the new pads so I couldn't return them, so on they went. Rest assured I will be calling the manager tomorrow, demanding a full refund AND reporting them to the BBB. I gave them the benefit of the doubt and they screwed me. DO NOT TAKE YOUR CAR THERE! They will rip you off! The pic posted is the new pads on top of the ones i pulled from the car. The bottom pads were supposedly 85% worn!

i took my car in for an oil change, @ firestone in blue springs MO. And as always they found plenty wrong with my car the tierod they said on the left side was loose and that I needed 3 tires, and on the estimate was a lifetime alignment package, I told them that I had a mechanic and would look into what they were saying. Now heres the kicker, my ac whitch has worked fine for 9 years now blows only warm air these thieves have to create work I guess. It amazes me that they get away with this kind of crap. Im going to try to meet one on one with the district manager what do you wanna bet he wont meet with me?

Yes, you should do that. I think they did something bad to my car. I took it in on March 28, 2010 . My car is relatively new. I never had any noise backing up. After they did my wheel alignment and brake pads, those horrible noise appears. Please tell me how dirty they are?

Very bad customer service I called in a week ago to make an appointment for oil change & tire rotation & alignment I got an appointment for 2pm and I show up for my appointment and they tell me I have NO appointment...;-(

Mileage on my Prius has never been below 50 MPG in 45, 000-plus miles of driving. Has nosedived to 43 MGP since having Firestone Champion Hr tires installed. The Hr must stand for huge reduction these are the worst tires I have ever owned. Lousy wet-road traction to boot. Stay away from these dogs.

Mileage on my Prius has NEVER been below 50 MPG in 45, 000-plus miles of driving. Has nosedived to 43 MGP since having Firestone Champion HR tires installed. The "HR" must stand for "huge reduction" -- these are the WORST tires I have ever owned.

Lousy wet-road traction to boot. Stay away from these dogs...

Bought a set of Firestone Destination LE tires partially because of their $75.00 gift card rebate. They have been fairly good tires even though I had to return one for a factory defect in the sidewall. The problem is it's been a couple of months and no gift card. To file a claim I need some numbers from the original claim form. Guess where that is. Firestone has it.

I took my 2000 Dodge Intrepid to Firestone on February 24, 2009 to get my oil changed. Firestone noted only the oil plug be replaced, which I did and there was a brake light out. Nothing else was noted. After leaving Firestone my car started shaking and the engine light came on. I returned the car to Firestone on February 25, 2009 the next day and was told I needed a major tune up. I then contacted my mechanic and he came out to my house and looked over the engine. What he informed me is there was a thrown rod in the motor and the motor will need rebuilt or replaced. He did tell me there was a firing engine that needed replaced but will not take care of the thrown rod. I did replace the spark plug and the firing engine. This did make the check engine light go off. What he believed was Firestone started the car with no oil in the motor. He also explained he has seen this happen many times before. I then contacted the store manager on the phone and explained. He informed me there is nothing he nor the store can do to help me. I then filed a claim with the small claims court. I appeared in court on April 2, 2009. I'm now awaiting for the judge to decide the outcome. What the judge explained to Firestone is if the engine was in that bad of shape, they (Firestone) would have let me know there was a major engine problem.

numerous complaints about service . this year i had my car towed in because it would not start . a 91 volvo i wanted them to put in a fuel presssure regulator and change the spark plugs . they refused ! because it had an oil leak . aren't they a repair center they never saw an oil leak before ! last year i brought it in for inspection they failed it because of emissions ... it is a 1991 volvo driven less than 4, 000 miles per year . there are numerous exemptions both because of age and mileage that exempts my car from emissions... THESE PEOPLE KNOW nothing and are rude and arrogant... extremely bad and ill informed, unknowledgeable service.

Firestone Championship HR's are very noisy. If you prefer not to hear the road like you're driving a car with mud tires, stay away. The hum is almost unbearable. They're cheap, but you can find better alternatives at the same price range.

7.5 hours for a state inspection and oil change. 'Nuff said...

The Firestone Champion HR tires are the worst tires I have ever had. Both rear tires blew out on me, and the front passenger side got a huge bubble in it. This was all in a year and half's time. They told me the same "you tire was flat and it compromised the sidewall" story. However my tire was never flat or below 30psi. Very brittle, fragile, horrible tires.

hartmandesign, your Prius came with Low Rolling Resistance tires (LRR) as oem. You purchased the Champion HR tires, which are a performance all season tire, which is not designed with MPG in mind. The fact that you cannot fathom why you've lost MPG reinforces the stereotype of the typical arrogant know nothing Prius driver.

The tread separation issue Firestones had was actually determined to be Ford's fault, not Firestone, because Ford specified a tire pressure that was far too low, causing the tires the heat up too much and blow out. In any case, tire warranties do not, in themselves, cover flats or road hazards, and often times companies will sell a separate warranty that DOES cover these issues. If you purchased tires and are having a flat problem, double check your receipt to make sure you purchased road hazard coverage. Otherwise, it may be hard to prove whether or not the tire was installed incorrectly and caused a leak.

I bought Fuzion HRi XL tires for my 2500 lb Honda Fit 8/2008 at approximately 48000 miles on the OEM. On 7/2010 I had a low speed blowout, luckily. Just like the Firestone's of old it was good old tread separation (according to Tirerack the tires were made in 2008). Thinking this a fluke or road hazard I threw the tire away, heck!
In Nov. of this year(2010) I noticed one of the front tires had the beginning of tread separation on the sidewalls. The only tire that was not effected is the tire I bought 7/2010. All of the tires bought in 2008 have varying degrees of what I call Firestone Tread Separation. One Firestone dealership I went to said that since he didn't sell these tires then he would not warranty them. Corporate in Chicago is only going with 'pro-rated' and the online store wants me to send the three tires to them @ approximately $35.00 a tire postage.
Really seems like they don't really care and the first thing out of their mouths is that it 'must be you or the fault of the car'...

After over 2000 dollars worth of work less than a year before done at this Firestone, I took my 2002 Ford in for the yearly inspection on March 22, 2019 There was no indication of brake problems but they said all 4 needed replacing. Over 500 dollars)I am a widow so I trusted them. Manager said I could drive the car home park it, bring it back when I could get it fixed. That is why I was in the car. Backing out, the brake gave, my foot slipped off, I hit the accelerator and crashed into their building. Instead of a 30 some dollar inspection, I got a citation, my car was deemed totaled because insurance wouldn't pay enough on an old car. I lost hundreds on rental cars. I filed a claim with Firestone.which was denied because the manager lied, saying I was told the car was unsafe to drive but I took it anyway. No one would be that stupid and I do not lie I was in the car because he said I could drive it home. I lost my car, hundreds of dollars, my independence plus the emotional trauma of all this. I had a perfect driving record, I live on a fixed income and I do not lie. Why can't I get some reimbursement from Firestone because I am suffering because of a lie. I know the manager lied for fear of losing his job. I don't want that, I just want to get a decent used car This has been a nightmare. Social care is now ignoring me. Can someone stand up and do the right thing. Claim number 2355933

I am on a mission to tell everyone the truth about IntegrityAutoOnline.com . I purchased a truck from them a few months ago and since I bought it its been falling apart. I had to spend so much money to fix this truck up, its not even funny. If your looking to purchase a truck from integrityautoonline.com my advice to you is don't. One of the dealers named Randy over their is such a [censored]er, He sold me crap. DONT DO BUSINESS WITH INTEGRITYAUTOONLINE.com

After DESTROYING my $3500 rims while replacing my tires, Firestone contacted me (only because I complained to the BBB) they set up what they called an "independent" to come view the damage to my wheels. This "independent" adjuster who is paid by Firestone didn't even come to me, he said it was raining too badly. I explained that I was working in Cobb county that day (where he lived) and he conceded and was willing to meet me near his house. He viewed my rims (after my driving 100 miles) and he did this is the pouring rain. According to "Firestone" he sent a report stating my damage was all curb damage, it didn't look fresh as there was "mud on my wheels", I mean really? Of course there was! I had an independent adjuster and a wheel shop (2)separate people look at the damage and they say it is IMPOSSIBLE this is curb damage, it is consistant with a pry bar that would be used to remove my tires from my rims, only that is supposed to be done from the INSIDE of the wheel not the outside where the rim is. A curb could not damage my rim in the places they were damaged even if one ran directly into a curb. So Firestone once again is using deception to get out of their responsibility to do their job properly without causing damage to the customers property. I think this deception is AGGREGIOUS in nature as it clearly shows they have no integrity and their actions border "criminal". After all it would be a CRIME if my neighbor did this to my vehicle, why isn't it a crime when a business who charges you money for a service damages your property and denies responsibility?