Menu
CB Auto Parts and Repair Stores Firestone Complete Auto Care 7446 Ogontz Avenue, Philadelphia, PA, 19138, US
Firestone Complete Auto Care company logo
Firestone Complete Auto Care
reviews & complaints
Firestone Complete Auto Care company logo

Firestone Complete Auto Care

7446 Ogontz Avenue, Philadelphia, PA, 19138, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 6:00 pm
Tue
7:30 am - 6:00 pm
Wed
7:30 am - 6:00 pm
Thu
7:30 am - 6:00 pm
Fri
7:30 am - 6:00 pm
Sat
7:30 am - 2:00 pm
Sun
7:30 am - 6:00 pm
ComplaintsBoard
B
6:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Firestone Complete Auto Care - car misdiagnosis and illegitimate repair

Mechanic and business rep named Sherman in May of 2008 told my wife, then fiancee Rachel Johnson that all she needed was an intensive tune-up, and charged her for it ($300), even though it would have been free because the tune-up was under warranty, based on her car still being 80, 000 miles. He then stated you didnt need a tune-up even though he charged her anyway and misled her, he told her that in addition he made a mistake and then told her she needed a catalytic converter, which was the original and only problem. He later stated that she needed a fuel pump which will run anywhere between $700-$800. She took her 2002 MAlibu to another mechanic on Broad and Hunting Park at Midas (possibly Meinikie) who stated the fuel pump will only cost $200. She took her vehicle to Bryner Chevy, they told her who ever did the original tune-up (Sherman) put used parts in her vehicle, so not only did he misdiagnose her vehicle issue, but the diagnosis she received, Sherman put used parts in her car. I will report him to the better business bureau as well as the Department of State Complaint form. He also pulled this same tactic with my mother Alice Wells who refused his services.

Read full review of Firestone Complete Auto Care and 1 comment
Hide full review
1 comment
Add a comment
C
C
complaintboard are liars
, ZM
Nov 29, 2009 6:34 pm EST

OYE U FUKIN WAN**S I WANT TO ADD A PICTURE AND I CANT. WHY DO YOU ADVERTISE YOU CAN DO SOMETHING WHEN YOU CANT

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.