The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

FireFold / Not too satisfied

1 United States
Contact information:

I ordered a 48 port patch pane with built in LED indicators and 3-1000' rolls of Cat5e. After running the cable and terminating the jacks, I used my personal network tester to test my lines and kept getting readings saying there were shorts and miswirings. Needless to say I wasn't thrilled - about 2700' of cable laid and now I'm thinking I have bad cable and would have to do it again... As it turns out, after using a spare Patch Panel to check my wiring, the problem is that the my personal network tester(IDEAL LINKMASTER)isn't compatible with the Patch Panel's built in circuitry, which was casuing my faulty readings. I called up FIREFOLD and spoke with the manager, and was told that it wasn't his problem because his network testers that he sells work with the panel. I don't have a problem with that but there is no disclaimer or note saying that when reading the specs of the above-mentioned panel.
He really wasn't too understanding to my problem and didn't seem to interested in doing the right thing by me and pay for the return or even offer a discount on a replacement. But, due to my deadline I ordered the replacement panel and RMA'd the original Panel. I didn't have any time to shop around... Although they have fairly decent prces and great selection I am not too sure if I will order from them again - just on principal. It's not my fault that there wasn't a disclaimer. Not too satisfied but atleast my work will get done...


Post your comment