Menu
CB FireFly

The good, the bad, and the ugly - discover what customers are saying about FireFly

Welcome to our customer reviews and complaints page for FireFly. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with FireFly.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used FireFly's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with FireFly, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with FireFly. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
T
1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Customer Booking Reference Number: [protected] Rental Agreement: [protected]-2 Airport Pick Up: Alicante Spain Date: 25/08/20 To Whom it may concern, FIREFLY who is owned by HERTZ Car Rental have taken £332.78 From my credit card after I arrived back home in the UK - 2 Days after I returned the car back to Alicante Airport. The Payment seems to be for...

Read full review of FireFly
ComplaintsBoard
A
8:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FireFly car rental, double booking

Good afternoon!

I made a reservation (document attached) with the booking number [protected] and I have to explain you some things that really disturb my trip:

1. I made the reservation on my husbend name crismariu liviu (it was my mistake) but I paid with my credit card crismariu alma - violeta and everything was on your website accepted. You always have the money including the completely insurance.
2. I arrived on 3 of october in barcelona and I was waiting almost 2 hours till I could spoke with a person on the firefly counter.. First, they could not speak english and they are not able to find a solution together with renatalcars. I called rentalcars but was impossible to reach you. After I reached somebody, their questions was which name is on the reservation? My husband (confirmed on reservation) don't posses a credit card but want to be the driver because I felt bad and could not drive. As a family, we use just one cc.
3. I thought they finally find a solution. They changed the booking on my name, charged 32 € for an additional driver and they made another full insurance for 98€. When I saw the rental papers, after many hours of struggling and explaining, I felt obligated to sign these. Their answer was: rentalcars will pay back the insurance for the reservation you made online because our insurance is much more better and safer for spain. They not say anythink about a new reservation or a new payment for the car.
4.in my visa account, I have a double booking: firefly and rentalcars for the whole amount!
Please contact your partner, clear what they did without our confirmation
We cannot pay for the same car, in the same time a double amount of money.
Here you can find my bank-account. For further information =, please contact me under
[protected]

Alma-violeta crismariu
Iban at92 [protected]
Bic bkauatww

Thank you for your support!

Alma crismariu

Read full review of FireFly
Hide full review
ComplaintsBoard
A
11:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FireFly unethical behavior

Hertz Rent a Car Los Angeles
2/16/16

I reserved the Car online on 2/11/16 . There was a 40.00 hold put on my card @ the Rate of 228.00. Leaving a balance 188.00 Approximately. Once at the service desk in Los Angeles. The Gentlemen change the price stating the expedia hadn't updated their prices correctly.

Im sorry but the aggreement I signed online should have been binding. I understand the price for the insurance which I had planned to purchase. But my bill was over 320.00.

Now they increased the price of the cars daily price. An they didn't apply the 40.00 to the price of car.

Im totally dejected by the way this was handled.

Read full review of FireFly
Hide full review
ComplaintsBoard
J
10:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FireFly firefly/hertz fraud

I rent a car from Firefly on July 8th, 2015 at Perth Airport. At the time the rental agreement was signed, the representative advertised car rental insurance to us and made clear that at the rate of $16.36 per day, it will help to reduce our collision liability to $800 only. Unfortunately, we hit a kangaroo on the highway at night and causing damage to the passenger side of bumper. The full cost of repairing $1952.61, was charged from my credit card. Later, when I inquire about the unauthorized charge and refer to my car rental insurance, I’ve been told there is a “single vehicle accident” (SAV) charge of $2, 200 applied to the incident, which is never being communicated to us when the car insurance was purchased. I wrote several emails to the company, and the representative asked me to refer to Hertz’s terms online for explanation. However, first of all, the rental agreement I signed was with Firefly, such terms was nowhere to found on firefly’s website or rental agreement. Secondly, at the time the rental insurance was purchased, the company’s representative made clear to us that our liabilities are limited to $800, and $2, 200 SAV amount was never mentioned. If such terms or condition exist, I think it should be company’s responsibility to communicate it to its customers. By withholding and not disclosing the important terms on purpose, I deeply feel the company has committed fraud. The company clearly tries to take advantage of its customers’ misfortune.

Read full review of FireFly
View 0 more photos
Hide full review
ComplaintsBoard
A
8:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FireFly internet charges without final approval

I would like to make a complaint about firefly website. I went to select a seat for my reservation, however; I realized that there is a $20 charge, so I decided to discard it. Nonetheless, when I went to check-in they force me to pay for the $20. When I didn't submit or agree to the term, I should not be charged. It is like to when to any us site and you select any item that you like to purchase but you didn't proceed to perform the final purchase, should you be charged for the selection itself?

This is suck.

Read full review of FireFly
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
5:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FireFly uncompassionate airline

I wish to highlight my disappointment with firefly airline for being uncompassionate with dishonest staffs & arrogant management for your publication.

It happened on my confirmed departure date the 11th july 2011 when I fell ill & went to the hospital for treatment.

While waiting for my doctor I called firefly customer care to enquire the possibility to reschedule my flight the following day & was told I can’t since it had already pass 48 hours & when I explained my situation they told me I can reschedule only if I produce an official medical letter from a hospital doctor & they will then consider my case, but of cause with seat availability. To note the manager at the customer care center was not around when I enquired about him/her twice at different timings.

I did as required, faxed to them my medical letter with doctor’s instruction not to fly on the 11th july 2011 & it was then received firefly agent shakina & my call was then routed to another agent who told me I still have to pay the penalty for rescheduling my flight on top of producing my medical letter.

How absurd is this? Reluctantly I paid because I need to travel home. Money is not the factor but I believe firefly should exercise compassion towards their passengers who have a very good reason to amend their flights. I then e-mailed their customer care few times demanding an explanation & they keep denying my medical letter saying they didn’t receive it, they twisted everything around, protecting their staffs & with much arrogance they didn’t even care to call me & on their last reply they were asking for my medical letter.

After submitting my medical letter they still replied I need to abide by the regulations, this is so nonsense. Shouldn't have ask about it in the first place, a very fast & loose airline.

Is this how an airline works? I believe either the staffs are corrupted else the management can’t care less but money focus.

For the record, my experience with airasia is far the best at the moment, there was an occasion where I missed my flight & airasia was so nice not to make me pay the full penalty like firefly did & I even made a second amendment in rescheduling my flight & again airasia gave me a discount & I was delighted.

Like what ex malaysian prime minister dr. Mahathir recently mentioned, mas airline should work with airasia to produce efficiency, the more I doubt the quality of firefly with its inhumane policies.

Read full review of FireFly
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
6:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FireFly fraud

I ordered this phone for my son who splits time between my house and his dads. I chose it after researching cell phones for children online. Seemed like a great option. However, I received the phone in the mail with a user guide that said to refer to the "labe belowe during activation of phone". There was no label. I went online, clicked the link to activate the phone, and it told me this particular phone/sim card had already been activated and to call customer serivce. I called about 50 times. No joke. Not once did I get through. Everytime I heard a recording saying the wait time was 2 minutes. I would wait between 3 to 10 minutes each phone call before the line was disconnected. I tried pressing zero for operator, same thing. I called after business hours and it said to leave a message, but it never allowed you to, just disconnected the line. I sent multiple emails to them using theri online form, never heard a response. I cannot return the phone because the shipping slip says to call for an rma number or no refund will be issued. Of course the number to call for the rma is the same customer service number that hangs up on me each time. I paid $50 plus shipping and handling and tax on a phone that is unusable and unreturnable. I think some type of fraud is going on here. Do not use this company!

Read full review of FireFly
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.