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Firebird Arts & Music Of Oregon
Firebird Arts & Music Of Oregon Customer Service Phone, Email, Contacts

Firebird Arts & Music Of Oregon
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www.firebirdarts.com

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3.7 3 Reviews

Firebird Arts & Music Of Oregon Complaints Summary

2 Resolved
1 Unresolved
Our verdict: With a good resolution rate, Firebird Arts & Music Of Oregon generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Firebird Arts & Music Of Oregon reviews & complaints 3

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Newest Firebird Arts & Music Of Oregon reviews & complaints

ComplaintsBoard
W
12:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Firebird Arts & Music Of Oregon No items, No refund, Scam

I ordered:
1 x Cello cc21 9 inch $16.00
1 x Violin V1096 4 inch $12.00
Total: $36.75
On 3/16/12

I have yet to see my order.
I called over ten times, no one answers nor returns my calls.
Only once after a month has someone e-mailed me and said my order was in "delay" because my cello was out of stock? Really? Never said that on the website. Scam perhaps?
I have requested a refund, never got one. Sounds like a scam because my credit card was charged before shipment.

Five days ago I opened a case with the BBB, and have yet to have Terri Lee reply, probably because this whole company is a fraud.

Read full review of Firebird Arts & Music Of Oregon and 1 comment
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Pat E
, US
Sep 08, 2011 12:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Update
I have now received a full refund from Firebird Arts and Music
Pat

ComplaintsBoard
P
10:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Firebird Arts & Music Of Oregon Company is in the habit of ripping people off

Firebird Arts and Music of Oregon - This company is in the habit of ripping off the public
NEVER, NEVER, NEVER -Order 0r Do any business with this company. I ordered three Black 1:6 Saddles & Paid for them Dec.12 2009. I had agreed to wait until February to receive them. After many e-mails & phone calls with NO answer, I finally got 1 e-mail on June 6, 2010
from Teri Lee
I've mentioned life has been complicated. Here's the status. The saddles that I have are slightly different than the last batch, the fenders (where the stirrups attach) have a rivet rather than a loop like the previous ones. I've been trying to figure out a nice looking way to add the stirrups, and trying to get some of the previous style--the supplier is trying to track the down, so far without any luck.
If I can't work out the technical bugs by the end of this week, I'll refund the total amount of the order.
Teri
I answered on June 7. Thanks for the update. I hope you can get something as I really need the saddles. Please send me a picture of a saddle and stirrups I may have a solution.
Pat
Now August 2010. No Saddles, No Refund, No calls or E-mails. WAS PROBABLY All a BIG LIE and SCAM

Read full review of Firebird Arts & Music Of Oregon and 1 comment
Update by Pat E
Sep 08, 2011 12:32 am EDT

Update
I have received a full refund from Firebird Arts
Pat

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Kelsie H.
Goodfellow AFB, US
Dec 07, 2012 4:21 pm EST

Hello,
I have had a similiar problem with them but in my case, they failed to email me back about the status of my order and I never got my order. How long did it take for you to get your refund back?

Thank you,
Kelsie

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Firebird Arts & Music Of Oregon This company is in the habit of ripping off the public

In August, I ordered, via the internet, one CD from Firebird Arts & Music, PO Box 30268, Portland, OR 97294 for $22.50. My VISA was double billed for this purchase, an 8/9 transaction posted on 8/10 and an 8/15 transaction posted on 8/16. Despite repeated emails and regular mail, the only response I have had was asking if I received 2 CDs. I emailed them "no" in November, and since the have had no response to my continued efforts to contact them. I have no idea whether this is a single instance of unethical behavior, or whether this company is in the habit of ripping off the public.

Read full review of Firebird Arts & Music Of Oregon and 20 comments
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VikingGirl
, US
May 29, 2018 2:48 am EDT

I've been doing business with Firebird Arts and Music for 20 years. I first ran across the company at a Renaissance Fair in Philomath in 1998. The selection of Mercedes Lackey books and CDs, books, and Jewelry is what keeps me coming back. I've never had a problem with an order, or payment. Sounds to me like some people have some seriously sour grapes. If I've had a question I've left a message and always had a prompt reply.

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Savitar Alexander
, US
Jan 16, 2018 3:30 am EST

I ordered two cd's from them i did receive a refund from them luckily as i did it through pay pal and randomly out of the blue a year and a half after i had ordered the cd's they showed up in the mail and i don't mean they had been lost postage was new as in having been recently mailed i still to this day have no idea what happened with that. If it wasn't for the fact that i can only get mercedes lackey cds from them i would never order again however they are so i will definitely be using paypal for any future purchases. This was back in 2010 so it's definitely been a while since i ordered but figured i would post about my experience with them.

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Kuro_Neko
, US
Jan 07, 2016 2:32 am EST

I ordered several collections of Mercedes Lackey's music on Oct 28, 2015. After a month and a week had passed with no items and no contact I sent an email requesting an update, I received no response. I waited a week and then sent another email, stating I would be filing a fraud claim with PayPal if I did not hear from them regarding my order. Eight hours later I received a message stating my items had just been shipped. Note this was a month and a half after I'd ordered them. They only just arrived today, Jan 7, 2016. I'd say it was the risk of a fraud claim with PayPal that did it. PayPal is *the* internet payment system these days, and they don't mess around when it comes to fraud. If Firebird had lost their PayPal account then they'd be out significant revenue. I wouldn't suggest anyone deal with this company, but if you do only go through PayPal. Then if all else fails you can file a fraud claim with PayPal and they will refund you your money. I've gone through that with PayPal regarding another company and they are rock solid. I got my money back within a couple of hours.

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Cheryl3
St. John's, CA
Sep 02, 2014 4:22 pm EDT

I ordered a CD May 2014. They have the money, but haven't sent the CDs. I have emailed and phoned repeatedly - most of the time I couldn't get through by phone, but I was able to leave a message a couple of times. There has been absolutely no response at all.

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SDFM
Pakenham, AU
Jul 06, 2011 2:02 am EDT

I submitted a $70 order to these people back in 2007, including shipping. They took the money the day I submitted it. Since then despite repeated emails nothing. I have never had my money refunded or the items ordered delivered. I think the whole site is a scam and I cannot believe these people are still being allowed to trade. DO NOT USE THESE PEOPLE.

B
B
Banesidhe
Riverside, US
Jan 15, 2011 3:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

I submitted an order to their site on 11/8/09. I waited three weeks before asking for some sort of update, as I had got no shipping notice. I waited another week and sent a second email. I still received no reply. I finally sent a third and final email in Jan. 2010, advising that if I did not receive a reply or phone call within 48 hours, I wanted my order cancelled and my money refunded.

To this day, I have still heard nothing from them. I will NEVER order from them again and I make sure to tell ALL my friends and enthusiasts in the doll and related hobby to avoid this site like the plague.

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P
Pat E
, US
Aug 21, 2010 10:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Firebird Arts and Music of Oregon - This company is in the habit of ripping off the public
NEVER, NEVER, NEVER -Order 0r Do any business with this company. I ordered three Black 1:6 Saddles & Paid for them Dec.12 2009. I had agreed to wait until February to receive them. After many e-mails & phone calls with NO answer, I finally got 1 e-mail on June 6, 2010
from Teri Lee
I've mentioned life has been complicated. Here's the status. The saddles that I have are slightly different than the last batch, the fenders (where the stirrups attach) have a rivet rather than a loop like the previous ones. I've been trying to figure out a nice looking way to add the stirrups, and trying to get some of the previous style--the supplier is trying to track the down, so far without any luck.
If I can't work out the technical bugs by the end of this week, I'll refund the total amount of the order.
Teri
I answered on June 7. Thanks for the update. I hope you can get something as I really need the saddles. Please send me a picture of a saddle and stirrups I may have a solution.
Pat
Now August 2010. No Saddles, No Refund, No calls or E-mails. WAS PROBABLY All a BIG LIE and SCAM

D
D
Dawn
Lehigh Acres, US
Feb 27, 2009 1:15 am EST

An update on Firebird Arts; on Feb 3rd 2009, 5 months after I placed and never received an order I finally got a refund. Firebird Arts did not respond to the BBB nor did the BBB resolve the issue. What I think worked is the the poor reviews I left on several complaint boards. Teri Lee finally called me about two days after I posted about 5 complaints on different sites and said "I'm sending you a refund." Before my posts Teri Lee had not returned my calls or emails for several months.
So, I truly thank the Complaints Board for resolving what the BBB could not.

Inzombiak333
Inzombiak333
Coconut Creek, US
Jan 06, 2009 1:28 pm EST

Just an update on my order that I placed with Firebird Arts and Music on 9/1/08. The BBB case was closed on 12/08/08 as unanswered. Apparently, Firebird Arts has refused to cooperate with the BBB.
I have continued to call Firebird. Teri Lee answered the phone around Dec. 15 and said that she would take care of the refund. Of course, she hasn't done anything. I have left several voicemails and spoke to an employee who tells me that he will relay the message to Teri but I still haven't received any communication from Teri. She has blatantly refused to resolve this situation.

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nina harris
,
Dec 04, 2008 6:29 pm EST

whoa... my experience with this company dated way back. to fall of 1997, to my best recollection...

at that time, the catalog included sets of patterns for doll clothing.. in 1/6 (B**b*) scale, and in a smaller scale...

i had ordered, and mailed the check for, an order inc.luding TWO different patterns...

i did receive ONE set of patterns, but not the other. and so it remains to this day!

soon after this, the whole doll pattern division was REMOVED from
the product list!

i had called them about this more than once, and once i got a respoce that, 'if you wanted the money back, you had only to ask' but no such thing has happened. they have my address, as they did send me
what they had of my original order...

i often thought this was a case of one-off...

this additional info disturbs me, and now i'm glad i never dared to order anything else from them, even though i do love their music.. i read ms lackey's works avidly, as well...

a shame, a real shame!

Is Firebird Arts & Music Of Oregon legit?

Our verdict: Firebird Arts & Music Of Oregon has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Firebird Arts & Music Of Oregon's position as a benchmark of trust and quality within its industry. Users and clients of Firebird Arts & Music Of Oregon can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Firebird Arts & Music Of Oregon earns 100% level of Trustworthiness

Perfect Trust Endorsement: Firebird Arts & Music Of Oregon achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Firebird Arts & Music Of Oregon. The company provides a physical address, 3 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Firebird Arts & Music Of Oregon has registered the domain name for firebirdarts.com for more than one year, which may indicate stability and longevity.

Firebirdarts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Firebirdarts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Firebirdarts.com you are considering visiting, which is associated with Firebird Arts & Music Of Oregon, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Firebirdarts.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Firebird Arts & Music Of Oregon.

However ComplaintsBoard has detected that:

  • Firebirdarts.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The firebirdarts.com may offer a niche product or service that is only of interest to a smaller audience.
  • Firebird Arts & Music Of Oregon protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Contact Firebird Arts & Music Of Oregon customer service

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www.firebirdarts.com

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