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FIOS / dishonest

1 Wildomar, CA, United States

Spoke with constomer representive who stated clearly they would change our plan from phone and internet services to internet only with no additional charges for change in plan if we would not cancel their services. Few days passed and phone service was not disconnected. Spoke again with representive regarding service for phone was not cancelled as agreed. Again was clearly reassured they would change the plan and disconnect phone. Week went by and phone line still had not been cancelled. Called again this time representative states they will not change plan. This company obviously has dishonest representatives who will state a bold face lie just to try to keep one from cancelling the service.

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