Fios — Order - Quote
I called in the day prior to my service installation date to make changes to my account. I had to call about 3-4 times before I could get a hold of someone to assist me; each call was about 1.5 hours long. I finally spoke representative and she wanted to save me as a soon to be customer so she provided me with a DVR credit and gave me a monthly service quote of 89.98… I asked her to confirm this information with me prior to ending our call and she help me keep my installation date which was the next day. When the technician came to my home the follow day… he was having issues installing the services so he call technical support and added the phone line service back to my account and he did not inform me of this change until he was leaving to go to his next appointment. If he just asked me what was going on with my account he would not have needed to make the unnecessary change he made. So, today I final had the opportunity to contact Verizon customer service about cancelling the phone service and I received a completely different monthly quote $110.97/ month for internet and tv service. When I requested the representative review the transaction from my conversation with the representatives on Friday July 3, 2017… all of a sudden there is no record of my call.See Top 10 Worst Companies in Hampton, VAWhen I requested a supervisor the young lady informed me no one was available and request to call back but I requested she transfer me to another representative to see if they could located a record of my conversation with the representative. I have spoke with 5 different people alone today and no one could assist with this dilemma. I finally spoke with another male for the last time to save my account before I have to switch to direct TV and we were able to identify the issue. The representative I spoke with on that day gave me a quote for services based on a 79.99 bundle they have for home phone and the internet not for internet and TV. The standard TV and internet bundle it 84.99 plus to DVR /Home DVR (5.99+19.99), due to the miss quote no one is stepping to the plate to accept the wrong and honor the original quote given before taxes. I am giving it 1 last try to see if a supervisor can fix this problem… I have recently moved and one of the reason I chose my new apartment was because they could get FIOS service; I know that is silly but its very, very true. I want to give them a chance but they defiantly have to work on how they service their customer and better documentation of information exchanged between customer and representative. I admit I was boarder line about to cancel my cell phone service with them due to this bad experience.