Fingers Furniture / Never help feed this monster!
This all started 3 months ago when me and my wife went to Finger Furniture to purchase a new bedroom set. Once we found a set we liked the salesman informed us that only two pieces were in stock and the other 3 would be available for delivery in about one month. We decided to go through with the purchase and wait for the other pieces. One month came and went with no calls from the store or our salesman. When we called to check on our furniture we were forced to leave message after message. Finally our salesman called us back to tell us that the furniture did not arrive and pushed the delivery date out a few more weeks.
Once again the date comes, no calls, and we find ourselves leaving messages for management with no return call. We get lucky and the store manager answers the phone giving us the option of taking some of the floor items at a discount. Desperate for our furniture we agree, but ask if someone can look it over and make sure that it is in good condition. He agrees and says there is only some minor scratches. When the furniture arrives we find bent hinges and deep scratches. Simply not worth the discounted price. The delivery driver tries to get us to take the furniture by saying that Fingers will send someone out to repair the damages, which is untrue. As we are considering taking the furniture the driver gets inpatient telling us that we need to decide quickly so he can make his next stop. I refuse the shipment and the furniture goes back.
Another call to management. Management apologizes and tells us that new pieces are due to arrive the first of June and he will put us back on the list for a delivery. Here we are June 1st again no call, no delivery. A call to customer service discovers that we were never put back on any delivery list and in fact do not show any pieces on order.
What happens now??? With two new pieces of furniture we feel a little stuck. Fingers is not interested in servicing a customer after the sale. There website features only links to stores, with no corporate complaint information listed.
Never help feed this monster.