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I purchased a living room furniture set for about $2,000. I chose to pay off the balance off and made fixed payments. I was due to make the final payment on the 13th month (not realizing that i had to pay off the full amount of the loan before the promotional date is up) when i received my bill they charged me interest on the full amount of the loan. I only had $150 left of the remaining loan amount. NO ONE AT THE STORE explained to me that i had to pay this total loan amount for the interest to not be charged... if i knew i would have paid the $150 before the promotional period was up.
It is the responsibility of the Furniture store and of GE to explain the terms of the loan exactly so that the consumer can plan their payments accordingly. Relying on the "small print" on the original purchase agreement is not enough. Information this important should be VERBALLY explained before the consumer puts their signature on that bill and agrees to the loan. They did not do that and I feel cheated. I am ready to make another big purchase. I was planning to do it with Fingers with the GE card, but after receiving the bill, I closed the account and WILL NEVER SHOP THERE AGAIN. They may have eon the war but they surely lost the battle.
Wow how ###ed are you?
Just for future purposes it's they won the battle but lost the war. Not the other way around.
I agree with the previous comment.
This is America and if you don't read the contract (no matter how long it takes) you should EXPECT . . . TO GET SCREWED!
If you don't think they're counting on you not reading every word, then you're half way there already. That's exactly what they expect and that's why they put a lot of what they do in their contracts.
Now, if you want to know how to fix this type of deceptive business practice, I suggest Everyone take their contract, with their salesperson, and sit down with them and go over every "Cotton Picken Word", Word for Word, and make sure they make you understand everything in it, "No Matter How Long It Takes".
This might sound ridiculous, but you can bet that after enough people make this a practice not only there but everywhere, a lot of this kind of thing will be changed.
"It's Just Good Business" and when you make a deal with a businessman, you better learn to be one!
One last thing . . . No businessman has ever been sucessfull without first learning how and when to walk away from a deal.
Smile, Be Polite, and Empathetic, and above all, Don't complain, Make them Explain!
I disagree, I have bought things from other companies. No one ever explained to me about the terms of the contract like that. You have to read the agreement before you sign. I definitely did and would ask them questions about it. If they give you the agreement they shouldn't have to explain every detail, it should be your responsibility.
However, you do have a point about that especially if you are new to contracts. However we all know you should read the contract before signing even if it takes a while. You will be responsible for the contract so even if you have to take it home to read it, then I would highly recommend it.