Fingerhut
reviews and complaints

I ordered a tablet that was never received. I contacted fingerhut to let them know they advised me they would be sending me paperwork when i never received anything from them yet again i contacted them i was advised nothing could be done time has exceeded to investigate. I asked if payments could be at least lowered it kills me to pay for something I do now owne. Customer service is unwilling to work with me what so ever all they can do is put late payments on the account and take a payment for something I never received.
I would love to be contacted in regds to this my address is 315 humboldt sa tx 78211 with that info fingerhut can find my info my name is
Cristina n

Do not order from this company! It's a scam! I placed an order last week on Friday with the understanding I'm supposed to receive my car seats today which is Tuesday! Online it said today ! They told me an argued stating their poilcy is that it does not ship till 1st payment is cleared! Unacceptable liars and false shipping date to get you to buy! When I called to complain they argued and said it's there policy ! What a joke !

I received a box that appeared to have been left out in the rain. As it was water damaged, After opening the box there was no instructions inside the box. I contacted the CUSTOMER SERVICE and told them about the situation as was informed to get another box from the post office and pack it up, but I told them that it can not be sent as the package weighs in excess of 85 pounds . Another thing it was not as depicted in the sales brochure . After we got it hooked up and running I have to fill it up between 3 to 4 times a day thus indicating a leak in the bowl
All that I ask for is a REFUND for a damaged item and unusable item.
Also a SUPERVISOR was to be contacting me and as of yet I have NOT received a Call.

I have received 22 calls and 27 emails in regards to my account. The last 2 just today, the 22nd. Last time I called Fingerhut I spoke to one of several supervisors. I stated I have the Safeline protection plus for my account. I missed Sept 7th payment due to illness. He informed me the calls and emails would stop after he NOTICED it was on the account. They have not.

I received a lawn mower that was broken when I took it out of the box. I haven't opened the box when I first got it. I opened it 6 weeks later. I was told by fingerhut to call assurian. Once I called assurian they told me since it was broken when I first opened it to send it back to fingerhut. They gave me a confirmation number to put in the box. I lost the tracking number from the ups I went to and nobody knows where the lawn mower is. I mailed it in a Uhaul box because the box that it came in was destroyed

Shoyontah clay 7/16/[protected] stole my identity and open account with FINGERHUT.
Trans union caught it early checked with me, I informed them that I did not apply. I contacted the company and they inform me that the credit was not going to be given. Less than a month later, $400 credit was on my credit. I contacted company, they have refused to close the account and were very rude. The y say I need to open another fraud alert and provide police report.
After this I am Pursuing legal action against this company, they have violated my rights and continued to do so and refuse to resolve this issue.
The fraud Rep named Kim promised me that It would be taken care of with no issue but obviously she was lying.
Other companies were very understanding after they confirmed my information and took action immediately.
This company need to be taught a lesson!

I purchased a laptop computer through Fingerhut. Received the item on June the item stopped working due to battery issues! Contacted dell recall on item! Returned item to fingerhut ! But, due to outsourcing to the Philappines the customer service representative could and would not understand the issue! The laptop will not stay on! They shipped the item back to me despite ha thanks ng purchased the warranty. Unfortunately I will be terminating my contract with fingerhut! Beware of all electronics brought from this company they will sell you recalled items!

Arrangements were made money being debited every month, was told no more charges surgery Nov 5 times on head so needed to make arrangements. I get a letter every month that I owe more and more and am not paying anything, by someone. Not going to stay on phone with you guys every month. Corporate helped make arrangement if any questions please check my account and the debits that were arranged every month with no extra fees which promised but letters say different. [protected]@mail.com

I am applying for a new mortgage and yesterday during my final credit check the mortgage company found that I had filed for credit with Fingerhut per Equifax. This is completely wrong! I have never and would never purchase from Fingerhut because I think they prey on the poor with cheap but outrageously priced products. I have repeatedly called Fingerhut and I keep getting hung up on. I sent an email and have of course received no reply. I will report them to every agency possible until I get this resolved. I hate Fingerhut!
Kerry Neely
Osceola, AR

I order from fingering several months back
Everything was wrong on the order sent it back
I reordered
It was also wrong
Sent it back also
THEY are telling me I owe shipping cost
Their mistake not mine
Now the cost is over 100 dollars and is being reported to credit bureau
Affecting my credit
I think now is the time for a lawyer to get involved
Thank you

When received the box was torn up and upside down. When inspected it had no instructions and was not as depicted in the picture in the book. The pump box was
damaged as if it had set out in the rain. I have called and talked to a supervisor, who stated that I should go to my local post office and obtain a shipping box and ship it back. I explained that the packing was destroyed in the shipping and that the usps would only ship up to 70 pounds and not the excess of 100 pounds that the bear waterfall was, It was a total mistake that i have received a shipment in such a poor condition . I am still waiting for a response from the supervisor's supervisor. I would like a refund on the said item.

I became a customer of Fingerhut 6 weeks ago and regret it. Non competitive pricing, ridiculous interest rates, and ignorant employees. The harassing and annoying robo calls with payment reminders to any and all phones, start 11 days prior to the due date. Landline or mobile, makes no difference to them. Morning, noon, or night, they could care less. Block them, or hit them with a cease and desist order, and they suspend your account like they did mine. Nowhere does it state in writing that they were given permission for this. They bend any and all laws to their liking.

Fimgerhut refused to accept my name change due to me being and refused to accepty husband payment. He have told them that I have permission time and time again because I maintain the bills. But the foreigner on the ship Refuse. Webbank will not he getting a payment for me this day forward since they refuse. They refuse to forward my call to US. I call five times. I have emailed a complaint. I have call webbank and left message. Unitl I here first someone in the United States the bill cannot get paid because Fingerhut refuse the payment.

On December 2, 2017, I ordered the Jordan 3-Pc. Colored Wood Bistro. It is a wooden 2 — piece set and folds up. I have contacted Fingerhut regarding this order. Within a month the one chair was starting to come apart. One of the slats actually broke. The same chair is now leaning way off to the side and is no longer usable. Once again, I have contacted Fingerhut regarding this and have never receive a response. I paid $ 189.00 for this set and it is a piece of junk.

On December 29, 2017 I purchased a Sony Xperia phone once the phone arrived. I observed a displayed warning that the software needs to be update. I updated the software twice giving as it continuously displayed the same error message software needs updating. A month later I contacted Fingerhut they had informed I exceeded the returns date. I was provided a # to contact Asurion. Asurion informed me that my phone did not coverage under the warranty plan until a year later. Then on May 1, 2018 I did another attempt to update the software to see if the warning sign would disappeared off my phone. Once the software was completed my phone started to shut off and rebooted on it's own. The battery kept draining. At times the phone screen goes blank. On May 8, 2018 I contacted Fingerhut again. They provided me with several # to contact Sony and Asurion. Neither # they provided for Sony works. I immediately contacted Fingerhut that I could not got in touch with Sony. One representative informed she had no other # for Sony and that I should tried to search online for alternative #. I declined to do so. I contacted Asurion they also provided me a # for Sony. I informed the rep that the # for Sony doesn't work. The customer at Asurion put me on hold and contacted Sony. They were unable to speak with someone. Asurion stated they would provided me a returned label. I never received one. Few hours later my phone shuts down completely. Since May 8 until 15 I had no phone and no one was willing to assisted me. On May 16, I contacted Fingerhut after purchasing a phone. I informed the rep I was dissatisfied and would not make any payment until my problem resolved. The rep told me there's nothing she could do about my payment. I repeatedly express my concern why should a payment be made when I don't have a # to contact Sony. I asked to speak with a supervisor who weren't available. I lefted a message with a detail message, since then I had not received a returned follow up call. The next day I contacted Fingerhut and was able to speak with Gloria.She informed me I was contacting the wrong person's. She told me I had to contact CCR. Finally I was able to speak with Brianna at CCR. I expressed my concern and what issues I was having. She informed me she were aware of the software issues the Sony Xperia were having and it has become a major concerns. She told me she would email me a claim forms to completed which takes 24 hours. Then I would have to wait two days for them to processed my application. I still haven't received an email to date. I am very concern because my problem hasn't been resolved and I won't be making any payment until someone answer my question. I will never do business with Fingerhut. Poor customer service. Thank Fingerhut for the poor service.

Hello, my name is Robert Robinson. I have had a Fingerhut account for years. I never missed a payment, nor was I ever late until I lost my job in 2015 and subsequently became disabled in 2016.

I sent all pertanent documentation to a women named Sandy or Sandra and Necole Foster for Safeline protection.

I then turned in the reason for my unemployment letter to them. I also sent in the doctors letter with my doctors signature stating that I have end stage renal failure to were I am on dialysis three days a week.

I even called multiple times Necole on this matter. And they sent me a letter stating that my Safeline Protection was denied because my account wss past 60 days when it never should have been since my Safeline protection was acrivated in 2015.

I then received late fees to the tune of 3000 dollars and some change, when my actuall account was only owing 1800 or something like that.

Fast forward and I have been in and out of the hospital since 2015 due to my kidney failure and I am a 100% disabled Veteran.

My account has since been charged off and has gone to collections. To say I was a loyal and valueable customer and really used Fingerhut quit frequently, is an understatement now.

This is a typical case of being railroaded by a corporation, that I once thought was a good company. However, these two have made my life hell and screwed up my credit so bad, that I may never be able to recover it.

I am. not asking for a hand-out, I know I was paying my bill on-time and would have contiuned to do so, however, I just want Fingerhut to do the right thing here.

I have even gone as far as submitting. my case to the BBB and hopefully they will be able to expose the incompetence of your Safeline employees.

Extermely disappointed un FingerHut,

Robert Robinson

I purchased a laptop along with an 2 yr extended warranty in dec 2015. Several months after I needed my screen repaired. I tried to go through the warranty for repair but was denied and told I had to go to the manufacturer because it was under warranty for the first year and that I would have 2 yrs after dec 2016! I need my screen fixed again and have been denied through ins because they said my warranty expired in 2017! This is unacceptable! I paid for for 2 years extended warranty! I want my year that I lost so I cam replace my sceeen. This is a scam of a purchase!

I asked for an order on deferred payments and received no help or cooperation from customer service or webbank. I asked for the order to be cancelled. No help. I asked UPS to refuse/return the package and was told Fingerhut had a lock on the shipping and I was unable to refuse it or reroute it back to the shipper. I asked USPS as it was surepost to refuse/return the package, again no help. I was told to pay to send it back at my expense. I spent $28 sending it back with proper tracking and insurance. Mind you, it weighs exactly the same amount as when it was shipped to me. I have asked REPEATEDLY for a provisional credit to avoid an unnecessary minimum payment for merchandise I don't own. I get no help, they won't allow me to speak with a supervisor. Every email is a cut and paste response. I worked for Home Shopping Network for 3 years and am familiar with how easily this can actually be solved. This is frustrating. If this negatively impact my credit I will hire an attorney for damages.

Customer # [protected]. I received a letter saying that the credit account in the name of Ronald Radmore was reviewed. The letter states that the investigation is closed and I am responsible for unauthorized merchandise. Said merchandise was returned and it was received by Fingerhut.
Again, I did not apply for credit. My credit situation is bad. I really can't understand why it was even approved. The merchandise has been returned to you. Please adjust the account and close it.
Thank You,
Ron Radmore

A fraudulent Fingerhut account was opened in my MIL's name due to identity theft. The company refused to accept the police report b/C it stated 'multiple accounts were opened' in her name and not 'a Fingerhut account' was opened. Is this freaking crazy?!?! How can this company negate actual law? Now I have to beg the police to amend a report they should never have to amend in the first place. PRAY you are never a victim b/C if you are, Fingerhut stands shoulder to shoulder with criminals.