Fingerhut
reviews and complaints

I ordered a bookshelf from fingerhut nearly two months ago. Since then I've had over six calls and or emails to customer service as I only received 1/2 of the boxes that contained the necessary pieces for me to assemble the shelf I bought. I was told by the first three representatives that they would make arrangements for me to either be sent a box(as the original box was destroyed in shipping and is not of average size) or be able to send the item back without a box. The last time I spoke to a representative I was told that they would not be sending a box nor would they be accepting the item back loose nor would they be sending the other half of the item. I was forwared to a customer service manager's voicemail and told that I would be given a call back within one business day. It has now been over a week(5 business days) and I still have not been given any sort of suitable resolution. I was told that I could get 10% off the item as a resolution and that was the best they could do for me. It's not right that I'm expected to pay for an item that is not usable and never has been because of a shipping error on their part. I have half a bookshelf and have for about two months now and continue to get the run around.

I've ordered something from this website which cost me about $100. Not that expensive. But when I saw the shipping fee I was shocked and immediately contacted customer service and asked them to cancel my order as soon as possible. They said that was impossible because my order was already shipped. They also tried to assure me it was not their fault shipping cost that much.
I paid $100 for my entire order and was charged $50 for the shipping! Are you kidding? That is pure robbery! I will never order anything from Fingerhut, their shipping costs are crazy. I'm not ready to pay that much for the delivery.

I received an unauthorized package from fingerhut to where I called to report as a fraudulent transaction. I explained I had never done business with them in the past. My identity has been compromised in the past to where I have an alert setup with all major credit agencies yet they approved this criminal transaction? I vehemently uttered why didn't you call my number or send an email to verify the credit attempt! Now I have to supply an affidavit to prove my innocence! And report this to the credit agencies! Shame on you fingerhut for purposefully having a lax credit system!

Finger Hut sold me a Black comforter at online shopping, the comforter was defective, had 1000 pin holes in it and the stuffing was coming out. They exchanged it for a Grey one and with-in a few months this grey comforter was also defective, cheap, again many, many holes in it, stuffing coming out. I complained again, Finger Hut refused to take this 2nd. comforter back because this was the 2nd. complaint. I had an on-going acct. I paid on time, never late and had a balance of $80.oo left after paying $110. for this cheap piece of crap comforter, I closed my acct. then I see finger Hut lied and put a $144. UN-paid amount on my credit report. I am so up-set Finger Hut can lie to credit agency's and put this right out lie to hurt my credit, I do not owe them $144. and refuse to pay my balance of $80. for a piece of crap comforter. they refuse to except was defective.

Fingerhut stuff is very rude and unprofessional, I guess they don't even know the meaning of the word "manners"! I paid for express shipping and it was pretty expensive, but delivery was very late and for weeks I had no idea what was happening with my order. So I contacted Fingerhut customer service and asked them for some information regarding the status of my order, but they refused to tell anything! Then I asked the reason, because I paid for my order and had all the rights to obtain all the necessary information. Then, they asked me to stop wasting their time! What? I told them that I will not stop until I get some info and since then I heard nothing from them! Terrible!

I decided to try www.fingerhut.com and purchased several items from them. They also offered me to sign up and to become a member, but I refused and said that I just wanted to order something and not interested in any memberships. So I received my items and was very happy. Quality was great and my order arrived in reasonable time. One month later I received a message stating I have to pay my monthly fee. I immediately contacted customer service and they told that I was signed up and need to pay for the membership! That was done automatically! I never wanted to sign up and now I owe them money for who knows what! It is not fair!Stay away from fingerhut!

1z555w780360153307 17 and 18 march 2016 never had any problem with ups. Could set a clock by them. About a month or more ago, the delivery person said I was not there to sign for delivery of medicine. I was both of 3 times. I called and ups was nasty, not helpful and said I would have drive 40 miles to pick it up. Finally the third time, he showed up.

Now I moved to a new place and ordered box spring rails. The delivery man said I was not home. I was, I had spoken with ups customer service the morning of the 17th to make sure the address was correct. I broke down the beds and waited. I waited outside the from about 2:15-4:00. And waited. Then checked my messages and it said I was not home. I called customer service and they said they would have a truck bring it last night. I slept on th floor. Two misses. Today I waited all day and then the messages said I was not here. I called customer service and they said they were sending it tonight. 7:53pm. I called back to get a time, and they said I would be called back. No one has called back, no new status and I doubt they are even coming. The driver is a liar and customer service is not much better. No when am I going to get my package so I do not have to sleep on th floor?

Worst experience I've ever had! Fingerhut reps don't speak or understand English. It is impossible to explain them anything. Back in November I bought a chair and received it three weeks ago. They completely sent the wrong chair, so I had to return it back. I also paid form my pocket to ship it back. It's now February still nothing! The only thing I've received is countless lies and promises. I'm so tired of it. I demanded a refund but they refused to give my money back. They claim they've never received the chair back. Thanks for nothing, I would not recommend them to anyone!

At last minute, I bought a $24 item and a $170 item for Christmas. My monthly payment was supposedly $17.99. I returned the higher priced item. My first bill said the due date is the following week and that they charged me $25 late fee and interest. My balance is $77. They won't tell me why.
So it took three weeks to get my first bill. They charged me late fees and interest before any payments were due, let alone late. They can't do basic third grade math. They won't acknowledge my emails to Customer Service about this.

i ordered a babys gift basket for 84.99 in baby blue with a brown basket. what i recieved was a white basket with completely all the wrong items in it. i called customer service and spoke to someone who i could bearly understand. being i didnt have time to exchange the item because it was for a baby shower, i decided to keep the gift wrapped basket and the shipping and handleling cost was waved for my inconvience. I decided to take the plastic wrap off the basket and look at the items inside. I was appauled at what they had sent me. two baby tee shirts for 37lb baby a picture frame which is coming apart at the corners, two receiving blankets which is made out of micro cloth (something you would clean with that just pulls apart) all these items are from a dollar store. how dare them to charge customers 85.00 for such garbage.

Numerous times have I received calls from their collections dept. One month I paid over by 20 dollars and the very next month they called my job and cell phone numerous times to say that I was $4 short on a payment. I asked why they did not take the cred it of 20 dollars and adjust the payment accordingly instead they charged me 37 dollars finance charge. I make a monthly payment of 105 to Fingerhut and it comes out ACH. They informed me that my payments are considered late because of their posting date. I told them the ACH is electronic. They have informed me that I can have them draft it out of my account and I told them no. ACH payments are immediate out of my bank account. They are constantly trying to get me to sign up for them to take it out of my account. They also have representatives who are nice but there is a communication barrier. I had this account for three years and I regret it. They do charge outlandish shipping charges and it is high way robbery.

I was charged since 10/14 and never signed up for this service. Like many people, I don't pay attention to my bill as I should. Waiting to see if I'll receive full credit for the total charged. I received a partial credit. I signed up on-line, but would have never signed up for this. This is a very dishonest business act.

Best,
Christina Gonzalez

I bought an air conditioner from Fingerhut. It came in a very dirty, beat-up box. When I took it out of the box--I would have sworn that it had been previously owned.
It was dirty, bent up on the coils, etc.
Has anyone else ever gotten something like this?

A stranger has used my name to get a credit account at Fingerhut. They have purchased items, not paid for them and now I am getting emails about the past due payments owed. I have never heard of this company. I contacted them through their website and online chatting option for immediate answers. They said they couldn't help me and I'd have to call the customer service number. So I did and they require you to enter your social security number in before getting through to a customer service rep. After spending 30 minutes trying different options to get through to customer service, the answering service came on and said "the customer service department is now closed". Really...at 2pm on Monday? I don't think so. I believe this company is in on the identity theft problem. There is something very shady about it and the lack of options they offer to remedy the situation.

If anyone has any helpful tips on how to rectify this problem, then please let me know. I've never had to deal with this type of issue.

Fingerhut billed my account with them for two unsolicited items from a sister company. After jumping through several hoops and being told it would be removed from my account, it has not been removed. I have reported this scam to the US postal inspectors who either don't listen, don't understand and clearly do not know the law about unsolicited items through the mail.

I placed an order with Fingerhut over a month ago. Upon going to their website to check the status of my order it showed they received the down payment and deducted it from my order. A few days later I checked and I wondered why the order was saying still pending and why it no longer showed that I had sent the down payment money order (which I still had receipt for). When calling them they said they did not have on record that I ever placed an order or sent in a payment.
The customer service rep said she would report it to the payment process department and that they would get in contact with me within 24 to 48 hours. They never did. 4 days later I called back and still get the run around from a different customer service rep.
It's almost impossible to get in contact with Corporate because the customer reps claim they don't have access to corporate. Come to find out - they are in the Philippines and Corporate is in Saint Cloud, MN.
The company outsources it's business - pays Philippine citizens pennies to deal with issues such as this. Knowing very well they are unable to. By the way - if you Google the Corporate number you will only get the automated voice number that has you going in circles just pressing numbers. The real number is [protected]. They will not help unless you really push them. I mean, you have to threaten Consumer Affairs, class action, reporting it to every media channel before they will come clean.
If anyone has or knows anyone going through the same issues with this company I would like to know.
American companies that do not care about consumers need to go down! We need to stop giving them so much slack. They don't deserve it.

My nightmare with Holsted Jewler's began by making the mistake of doing business with Fingerhut. Fingerhut sold my personal details to Holsted. Holsted then began to send me letters offering me free rings. I filled out one of the letters and paid the shipping cost for the rings. Like many others here, I had missed the fine print on the card that said in agreeing to accept the free rings, I was also consenting to sign up for a monthly jewelry subscription service. I was rather surprised when $56 of unexpected charges showed up on my account the following month.

I filled out their form to cancel the service, kicked myself in the backside for not reading the fine print, and called their customer service reps to ensure the service was cancelled. This is when the real trouble began.

Holsted responded not by ceasing the deliveries, but instead doubling down on them. Soon my mailbox was being flooded with unsolicited jewelry I had already made clear to Holsted I wasn't interested in buying. They kept slamming my account with charges, then forcing me to return the packages at my own personal expense. Sometimes my account would be credited for the return. Other times they wouldn't bother crediting me at all. But always, always, the flood of cheap crappy jewelry and respective charges kept coming. I chose to begin ignoring Holsted after a time. This was a mistake.

Holsted packaged my contrived "debt" with the debt of many others they have done this to, then sold said debt to a collections agency called Midland Credit Management. A quick googling reveals that this company is run by thugs that specialize in forcing people to settle debts they may not owe. Midland proceeded to file a lawsuit against me, and I am now facing damages approaching $2, 000 in court because of it.

Long story short, DO NOT do business with Fingerhut. DO NOT do business with Holsted Jewelry. "Free" may be the most expensive four letter word in the English language.