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1.4 279 Reviews

Fingerhut Complaints Summary

29 Resolved
240 Unresolved
Our verdict: With Fingerhut's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fingerhut reviews & complaints 279

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D
1:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fingerhut insane fees

If you're one day late they call 10x per day AND report you to the credit bureau on day 1 being late. You ask them to stop calling and was told they can call me whenever they feel like it. Rude! Horrible business practices! I have asked them to close my account numerous times so I can at least try to catch up after over $1000 in just fees alone when all I ordered was $800 worth of product. Been paying for over 3 years and STILL owe $700! They just send me letters telling me to call them every time I write to them saying to close my account. The staff is rude and disrespectful and I told them I will NOT call and to close my account. They still will not close my account. This is illegal and they should be out of business!

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S
Shaun R.
, US
Jan 10, 2018 2:22 pm EST

I'd like to help you out. We want to make sure they are following the laws established for fair debt collections.

They likely can't close your account because there's a balance showing.

What is your exact balance? Can you break down the amount by what is principal, interest and fees along with the exact amount you've already paid?

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M
12:05 pm EST

Fingerhut delivery for christmas

How is it possible that a purchase ordered on Dec. 14th will arrive on Dec. 27th. How is it that Fingerhut, it's vendors think that is acceptable. How is it that there'should no recourse, no solution to get the items ordered faster? How is it that Fingerhut Customer Service just blows it off, offers cancellationof the order. Why does Fingerhut post that the item will be delivered by the 21st, then just says "oh well, too bad so sad"?

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5:40 pm EST

Fingerhut business computer and printer

When I first called customer service, they tried to sell me the computer for $300 dollars more than it was visible priced online, which was in my personal cart. Then they shipped my order to the incorrect address, and never advised me that my product wasn't going to arrive until I reached out to their HORRIBLE CUSTOMER SERVICE DEPT. They charged me for the merchandise that I never received. I'm still waiting for a refund and a follow up from supervisor named Tasha, and a customer service rep named Faye.
I'm truly disappointed and my business needs are now suffering because of their error.

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T
4:03 am EST

Fingerhut never again

They let me down, they let my company down and they also let my customers down.
Of course, I doubt they care about anyone at all, but we paid a lot of money and were promised to get everything on time. And now we have to start our business with tons of explanations why we can't provide the items where they were promised to be delivered. I don't want to get a bad reputation because of you. I don't know how long we will wait, but after we get everything we'll be done with fingerhut. Too risky. And those risks are not justified. Unlike you, we appreciate our customers.

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R
1:20 pm EST

Fingerhut they lie on their contract promising increases when you pay on time

i have asked for a credit increase since october but i keep getting a run around. i have made all of my payments on time and most times early for the past 6 months since i've been a customer with you.i feel that i, m being discriminated against because i'm a caucasion.i'm closing out my accont as soon as i pay the remaining balance i owe. when applied for this account i was assured to get a credit increasment within 3 months paying on time im a dicruntial customer and very disappointed in the services with this company

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Q
10:55 am EDT

Fingerhut all orders

I paid my account you all saying i did not, you all added late charges when i told you what date a could pay ran my account you all had me paying
two different accounts and lost my payment then close my account . I ask to send all payment to show i did pay in full to my address y'all sent me bills. I would like you all to take this of my report and fix this bill or i'm get a lawyer.

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10:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fingerhut everything

CUSTOMER FOR 7 YEARS

They say I'm 40 days late when in reality I was at most 7 days.
I made a partial payment before my due date and paid the remaining due the next Friday.
During that time they called me at least 10 times a day saying they were sending my account to collections. SERIOUSLY!?
Do you not have a grace period?
Fingerhut is an awful company and I wish I never got involved with them.
Not to mention that my account balance seems to NEVER go down.
So I hope fingerhut doesn't REPORT my account 40 days late, that would be fraud.

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2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fingerhut account/ stolen merchandise

Hi back in Feb/March 2013 I advised fingerhut I never received the featherbed I ordered. I then was told I had to fill out an affidavit they sent me over and over and over, this went on for months. I sent it in the mail and faxed it. I was then told by customer service they credited my account and it was finally over. I since moved to another state and went through a divorce which is why I don't have a lot of my paperwork from back then, anyways I then was given another account number about a year ago with a fresh start program which I never used. I haven't ordered a thing since the situation in 2013. So a few days ago I get a holiday catalog at was given a 400.00 credit limit and to my surprise I was impressed with some of your stuff in the book and decided to order. I call up and was on the phone for an hour the customer service rep tells me I had a 400.00 credit limit but now I don't because my account from 2013 was sold to a collection agency for non payment. I was transferred 6 times and left a message which mind you was never returned and I was treated very unprofessional. So from a customer that has a lot of things from fingerhut Id love to know how I can can treated like this for something the delivery guy left outside an apartment complex and fingerhut researched this credited my account and somehow 4 years later have no record of it. I better not get harassed from a collection agency on merchandise I didn't receive and fingerhut was well aware of this years ago. I suggest someone corrected this program and fix my credit account the way it should be. Or I will have no choice but to get my brother who is an attorney to file suit for fraud and stress and whatever inpact this might have had on my credit in 4 years. Your customer service people are rude, ignorant and just plain don't want to work. I also suggest fingerhut find the paperwork I faxed and mailed at leaset 15 times that they were able to correct the problem sometime in June of 2013 and now all of a sudden its all lost..

Thank you
Donna D'Agostino
[protected]

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M
1:53 pm EDT

Fingerhut decrease credit lines without provocation or cause

I have been a customer for almost two years. My payment history is excellent yet, my credit limit was lowered with out explanation. They state a letter was issued, even though I have not received it. They stated that my credit was lowered due to a late payment. One payment was made (4) days after it was due. Most companies give you a grace period, but apparently not this one. Will be canceling my account.

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12:28 pm EDT

Fingerhut refunds on shipping

We ordered a stove from Fingerhut, the first order was canceled by Fingerhut because it was damaged with no communication to us, so when we called to inquire about it's arrival that's when we we're informed of the cancellation, at that time we reordered with an estimated arrival of 3 weeks, durning this time our account showed a balance for the purchase and we were required to make 2 payments before we every received the stove. The second stove came smashed, unable to use, the delivery company that delivered it would only deliver as far as the garage, when my husband came home and we unboxed it we saw the damage. We notified Fingerhut who told us it was the manufacturers responsibility to pick up, called manufacturer and of course they denied responsibility, more phone calls back and forth with Fingerhut, no resolution but still had to make payments on a stove that was unusable. After 6 weeks of phone calls, the usual runaround, the original delivery company finally picked up the stove. 4 weeks later they gave us a refund minus the cost of shipping it back to them! Why am I paying for return shipping? You forced us to make payments on a stove that was not in our possession, then arrived smashed unable to use, it isn't like we changed our minds and decided we didn't want it? WE WILL NEVER SHOP WITH THIS COMPANY AGAIN! They call and harass you for payments, but are of little help to resolve issues, they way they treated this situation is in ethical and unfair.

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A
11:49 am EDT

Fingerhut I never received or purchase any merchandise from fingerhut

The merchandise that they sent to my house was sent back to them package not open because I did not want it. I got charge for it anyway .My credit has a bad mark on it because of them. I called them and ask them to remove it from my credit and they did not remove it from credit. Still trying to get it remove from my credit. They are a scam they was reporting me every month for 4 months because I refuse to pay them for something I did not purchase or use. I need this to be removed from my credit report.

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R
5:13 am EDT

Fingerhut fingerhut is hopeless

It's too expensive. Even for me their loyal customer there's still no proper offer. The quality doesn't match the prices. Enough to just look at what they sell to understand it. Absolutely stupid customer service with employees not speaking a fluent English and if you need help from them forget it.
I don't know how you're still in business, but it's strange.

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12:22 pm EDT

Fingerhut this company should have the word deception in the front of its name.

This is far most the worst company for higher interest rates and make every attempt to high jack people who have minimal credit by charging higher interest rates. Their customer service department is even worst, no trained people skills, as well as foreigners from around the globe who are not English speaking representatives an inadequacy to speak a minimal of the English language. For 5 months I have been trying to resolve a simple matter of concern. Thinking that I was doing something good, I made a payment ahead of my actual due date, because of Fingerhut cycle for monthly payments, I did not get credit for the payment, while I am thinking the payment would go for the next month payment I guess the payment just started floating somewhere because although Fingerhut had record of it, they couldn't tell me where the funds went they were not applied to the balance, they were not refunded to my account, yet I was charged a late fee for the following month of the payment I had made in advance, which now put my account behind two payments. Each time I spoke with a customer service rep or credit dept rep, I received varying responses never the same, lies and deception is what I call it. As of this day I have spoken to 9 different people between customer service and the credit dept and this matter has not been resolved, I have not received the $85.00 in my checking account as I have been told, no one seem to know what happened, they are just reading off of notes left be someone else and not following through to see if the funds were actually submitted and returned. I received a payment due of $249.00 which should actually be $78.00 and after refusing to leave it alone I persisted and finally they realized I didn't owe $249.00 after I was constantly told this is what I would have to pay. I received phones calls after phone calls about past due payments until I asked to be removed from the list of making calls about payment. Just imagine if people didn't have their paper work in order with Fingerhut or tracked their payment or bank account. Fingerhut is known for over charging and will overcharge you if you are not actively watching your balance with them and payments. Deception goes in the front of this company name. I have yet to resolve or receive the $85.00 I paid in May to where the money disappeared since I didn't get credit, however, I got late fees for a payment that was paid in advance.

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9:17 am EDT

Fingerhut customer service department

It seems that no matter what number I call for Fingerhut customer service, it always leads to an overseas call center. The problem with this is that the representatives from these call centers are not acclimated nor familiar with alternative payment options or credit plans available to those who may have fallen behind due to hardship. They follow the script that they are trained to and can only offer to accept a payment; a payment that benefits them because they are being paid to collect and not to offer any other options. Over a year ago I asked a United State's Fingerhut Representative to annotate my account for contact from US call centers only. Shortly thereafter I started receiving numerous calls everyday from a phone number with a 844 extension which I later found out is Fingerhut customer service overseas office (s). Please help me receive assistance from a United States call center representative who is well versed in providing variuos types of credit related assistance and who is also fluent in the English language. Thank you.

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10:43 am EDT
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Fingerhut balance never goes down

I charged about 1300 to a Fingerhut account around Christmas of 2016. I returned several pairs of shoes and a defunked comforter and only received partial credit. Since January, I have paid $69 or $70 a month and my balance has not moved. For a company that says they do not charge interest, why are my payments not paying off my card? I am just going to stop paying.

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9:20 am EDT

Fingerhut order I placed last month

Sad sad business ..I'm a NEW Customer and this is my first andLAST time ordering from here.When I was a little girl my grandmother was a valued customer.She didn't have any problems, and her orders were always correct and good quality Something has dramatically changed over the years. It is not the same. I wouldn't recommend a dog to order from Fingerhut of he could. This company isn't worth anyone hard earned money, or time

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9:02 pm EDT

Fingerhut bad customer service

I ordered several pieces from Fingerhut .after realizing I ordered the wrong color necklace and ring set I called them to change the color . when I called customer service they told me that I could not change my order...Note I had just made this order an hour earlier and it was on back order and wouldn't make it to me until July 11 . They told me I would have to pay for the item I didn't want and return it to get what I wanted at that Point I ask to speak to manger. They continued to talk if they didn't understand my request for management.Finally when they put me on hold to get management I waited on the phone for 30 min and the phone hung up .I called back and I still didn't get the situation resolved I told them to cancel the entire order due to poor customer service Fingerhut rather lose money than to make their customer Happy such big disappointment.

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2:52 pm EDT
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Fingerhut order

I am so disgusted with fingerhut!
I have contacted two news companies here to tell them about this experience
I have been trying to contact them for a year to return a broken item
I was told several times they sent a label but I never received these fake labels they created. I asked to get the label by email and I was told no. I wasted my time contacting the ceo and he got a rep to call me for nothing. The supervisor advised I could send this back and now they don't want to commit to it. This experience has made me ill and it is messing with me. I can't sleep and I am barely eating because this has sickened me so much. I should not have to pay for something I can't use and something I received broken. They are trying to say I shouldve sent in a stop billing but why when I called. This is crap! If anyone else whats to join in on this lawsuit or discuss this with fox news contact me asap

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8:29 pm EDT
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Fingerhut payments

Date of Incident 5/17/2017
Since we have set up an account with Fingerhut, as everyone else would assume it was fine. We received our product on time, and in great condition. As far as payment, we can never seem to login to our online account. Our email we registered with just magically doesn't exist so we have to call in to make payments. As any normal person we worry about fraud, and identity theft. So we prefer to not give our information to a live person. This evening we had to call in to pay and I spoke with not one but 2 representatives. The first guy i spoke to was very rude, so i called back to speak with someone else. The next lady started out so nice. Verified information. Asked to take my payment and I specifically explained who I was. She was still ok and asked how much and what the card number was. Against my better judgement just to get a payment on our account I gave her the debit card number. The same number that is attached to the account. I asked for no account information or anything. Just trying to give them money. The lady went from stating everything ok to refusing to take my payment. If there was a problem why not say something from the start? Not take all of the information from the amount of payment, card number, expiration date and everything else and not process it. Now I'm worry that we may become victims to identity theft. I felt I was put through to much to be turned down at the end. Just making a payment and nothing else. When people run into experiences like this it make them not want to do business with the entire company because of call agents who represent you. They are the voice of your company and at the moment honestly it doesn't sound good. It's sounds scary and untrustworthy. So please help us. Our desirable resolution is that we just want to make our payments as asked of us.

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K
2:44 pm EDT

Fingerhut customer service billing issues and late fees

I have had an account w/ fingerhut for 7 months and it has been the worst 7 months of my life. Every single month I go them not billing me or changing my recurring payment status and every month i have to spend hours getting it taken care. You would think they would learn the first time. It took me 4 months to change my billing date from the 10th to the 11th. I have paid 150 in payments but my account is only 73 less then what is was when it started. So I tried reaching out to a supervisor and a rep calls. They are the worst customer service dept in any company, they do not speak english, not that its a bad thing but trying to deal with this it makes it difficult. So I am still dealing with them and I am at the point to either pay it off and spend money I do not have or not pay and let the account go into collections. At this point I am done. I will never suggest fingerhut to anyone ever. Rant over!

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Fingerhut Customer Reviews Overview

FingerHut is an online retailer that offers a wide range of products, including clothing, electronics, home goods, and more. The company has received generally positive reviews from customers, with many praising its selection of products, competitive prices, and convenient payment options.

One of the most commonly cited positive aspects of FingerHut is its credit program, which allows customers to make purchases and pay them off over time. Many customers appreciate this option, as it allows them to buy items they might not be able to afford upfront. Additionally, FingerHut's credit program can help customers build or improve their credit scores.

Customers also appreciate the variety of products available on FingerHut's website. The company offers a wide range of items, from clothing and accessories to electronics and home goods. Many customers find that they can find everything they need in one place, which saves them time and hassle.

Another positive aspect of FingerHut is its competitive pricing. Many customers report that they are able to find items on FingerHut's website for lower prices than they would pay at other retailers. Additionally, the company frequently offers sales and discounts, which can help customers save even more money.

Overall, customers seem to be very satisfied with their experiences shopping on FingerHut's website. While there are some negative reviews, the majority of customers report positive experiences with the company. If you're looking for a convenient and affordable way to shop online, FingerHut is definitely worth considering.
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