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Finally Free TV / Scam

1 United States Review updated:

They scammed me by selling box which never worked. They refused to give me a refund even after I sent the box back. Don't believe this person, JD is a big con artist.

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  • Ri
      19th of May, 2013

    purchased cable box. did not power up. called cable company and the response was they will not service this older technology. box returned, after 6 emails and 4 phone calls no refund-no replacement and the box was never returned to me.
    the BBB has 97 complaints

    0 Votes
  • Ja
      8th of Jul, 2013

    To start, all cable companies are required to let customers use the type of converter we sell. They are rated by the FCC as digital cable ready "plug & play"

    These units are also approved by all cable TV companies.

    #1 Robert called our company to get info on our converters

    After making a decision to purchase he used a joint checking account which he told us only his wife could authorise for use. We have a copy of the check with his wifes name that he gave to us to purchase.

    Bob also recorded the call documenting the transaction.

    #2 We sent Bob & Catherine an invoice the day the order was taken(5-22-12) and they confirmed this order because the next day they sent us an e mail to make a correction to their shipping address. we had a wrong zip code

    #3 His converter(Motorola DCH 6416 HD/DVR) delivered by fed ex ground on June 5th, 2012.

    #4 On Thursday june 7th he called our call center and the message was forwarded to us via e mail stating that he had it hooked up for 48 hours and unit was not working.

    #5 We called Bob to help activate his unit, he said the primary reason he ordered the digital converter was for the DVR. We asked him if he had contacted Charter for the cable card provisioning/activation and he replied "no" not yet, he said he wanted to test the converter before authorizing it for legal use.

    We told him he needed to contact his service provider (prior to testing)and he got very angry saying (JD) told him he did not need authorization because he was under the assumption it was a pirate descrambler box.

    note: We guarantee and advertise our FCC & cable company approved digital converters to receive any and all customer subscribed services & programming and base our written warranties on the customers contract/agreement they have with their service provider.

    The service agreement allows for authorized use but also tells their customers the consequences for unauthorized use.

    #5 On our next business day Monday morning, June 11th we sent him a tech letter telling him to go to our tech site and fill out a formal tech request so we could help. He did fill it out and then requested an RMA for return.

    #6 On june 12th he received his RMA.

    We received the return a few days later and this customer was fully refunded.

    The refund can be verified by his bank (Huntington Bank).

    Bob & Catherine & friends since June of 2012 have been spreading false complaints against our company ever since. They've even said they are hiring college students to assist in filing multiple anonymous complaints(which we have no defense/rebuttal) against our company.

    Bob & Catherine were fully refunded over a year ago and still filing false complaints against us.

    We have asked them several times to remove their multiple fraudulent complaints posted on the Internet, local police dept, AG and ??? or we will be forced to take civil & possible criminal action to resolve damages caused to our company.

    If Bob & Catherine would have only followed the FCC & Cable company "plug & play" guidelines they would have had their digital converter up & running in less than 10 minutes and saved to date $240 in rental fees.

    Most of the major cable companies are fully automated (do it yourself) private consumer activation. 7 out of 10 of our customers activate our approved digital HD/DVR converters without ever talking with a cable company technician.

    0 Votes

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