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1.2 41 Reviews

FilmLush Complaints Summary

2 Resolved
29 Unresolved
Our verdict: If considering services from FilmLush with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FilmLush reviews & complaints 41

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Newest FilmLush reviews & complaints

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A
8:12 am EDT

FilmLush Never heard of this website till it showed up on bank statements

I never heard of this website till it showed up on my bank statements. And every time I try to pull up the website it says it doesn't exist. Every time I try calling one of the two numbers I've heard of for them i get "this number has been disconnected". I want to know the name on the account and more importantly...I want a refund!

Desired outcome: A refund.

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5:17 am EDT

FilmLush abusive payment

Hi

On the 5th of May I expressed to you my intention of cancelling the subscription.
You confirmed to me the cancellation but on the 6th of May I found it though on the credit card!.
Should I report you to the Customer's Protection office or you do the right thing?
You can reply to me at email: [protected]@yahoo.com
I attached the photo that sustains my words.
Awaiting for your reply
Mihaela Banica

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10:26 pm EDT

FilmLush I want to cancel.

I registered 3/24/2019 to create an account with Filmlush. I want to cancel the account the immediately. My email is [protected]@cox.net and the password I gave is:! VIS9cin. I am cancelling my VISA card promptly so as not to be charged even though I understand they do charge.

This is all the information I have. I haven't had any billing or communication with this group. Please apprise me of anything else I need to address.

Sincerely, Shirley Spicer

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Bangkimchandra Heigrujamcha
, US
Jun 14, 2018 2:25 pm EDT

I don't like this company all films are old

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5:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FilmLush visa card monthly charging

My name is Oladiji Fisoye-Kings, 40A Herbert Road, London SE1 3SH. I only signed for free membership and I did not used your site or do I signed to become member, I have unauthorised £39.95 taken from my bank today 16/03/2018 by 18:41hrs and I think this fraud. I want my money return back to my account unless I will contact WatchDog and Financial Authority about the scam

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7:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FilmLush fraudulent charges against my credit card

I have been charged by the above 3 film site companies without authorisation. This is what happened.

My daughter was required to watch an Afrikaans film for a school assignment. We searched for it online and found it on a film website. Before being able to watch it, I was asked to provide my credit card details - at which time I was specifically told that no money would be deducted from my card. I entered my details. The url was for upspirity.com

At this time it defaulted to a 'donation' page where I was asked whether I would like to donate $1 to a children's fund. There was no option on the page so, having worked out that it would be less than R15, I agreed. We were then stuck on that page - with no way to proceed on to download the film. We tried going onto the same site later and the web url had changed to a different name - ovymedia.com. It also requested my credit card details and then proceeded to the donation page. Suspecting something was not right, we exited the page. We were unable to download the film at all.

I checked my credit card statement today online and see that THREE charges of R500+ each have been deducted as well as the R14.72 that I authorised. I have not been on the Filmlush website and have certainly not authorised any credit card deduction from that but see that I have been charged by that site as well at least THREE times.

Please contact me urgently with regard to the above.

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Sam Taeh
, US
Aug 01, 2018 10:42 am EDT

I noticed 2 charges on my account for $39.99 from Upspirity.com. I've never heard of this company and NEVER authorized any transactions from this company. I called them, they said I signed up for a 5 day trial thru a 3rd party which expired and turned into a full membership. Thats a flat out lie, and they wouldn't give me the name of the alleged 3rd party. I asked for my money, they offered to refund 1 charge, I threatened to call the Illinois Attorney Generals Office to file a Consumer Fraud complaint. They promptly agreed to issue a full refund.

UPSPIRITY.COM is a FRAUD company! Shame

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Adney Parker
, US
Jun 29, 2018 7:54 am EDT

My experience with ovymedia is great. I signed up for a month to read one of the books in their library, but actually ended up never canceling my membership because I enjoyed their offer so much. I think anyone will be able to find something interesting to read there!

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Ruth Month
, CA
Jun 21, 2018 9:07 am EDT

I want to give a shout out to their customer support - they are prompt and responsive. And the service itself is a good fit for me. It is reasonably priced and has lots of books to roam through. I can recommend Ovymedia!

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Charles B. Jackson
, CA
Jun 14, 2018 5:29 am EDT

The best customer service from Ovymedia. Something went wrong with my account cancellation and I was charged for the next period. I contacted them and received a fast reply and a refund. Super friendly! To be honest, I was a little concerned seeing they charged me again after cancellation, but it was just a simple mistake (I canceled very close to the next period and the system didn’t catch it in time). They are a genuine and helpful company!

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michael giblin
, US
Feb 08, 2018 6:05 pm EST

I was hit with a $39.99 charge from Upspirity that I never authorized. I still don’t know how they got my information, they had my card number and address and they knew I spent time in NY state. The cluck on the phone let me know.
I demanded my money back but they were so nice as they ignored me. On the fourth try I threatened to go to the Arizona AG office and they quickly gave me a refund.
Completely unsavory, unethical and the kicker is it’s for spiritual films and books. Hilariously evil.

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Henry Eichler
, US
Jan 17, 2018 7:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I did NOT commit to anything for ovymedia to charge my credit card $39.99, Please refund this amount, and do Not charge me again. I feel I was scammed and taken advantage of. Henry F. Eichler
hfe0480@gmail.com

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Henry Eichler
, US
Jan 17, 2018 7:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

In late december 2017 I tried to get free TV with a ROKU system. It did not work properly, so I removed it and returned it ti store where purchased. Unfortunitly I gave credit card # asked for . I was told no money would be charged to this account. My account order from [protected] has order amount of $0.00. Then my credit card bill showes that I owe $ 39.99. I did NOT autherize this and want a refund to my card.
Thank you; Henry F. Eichler
hfe0480@gmail.com
phone [protected]

ComplaintsBoard
L
11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FilmLush please cancel my membership

Please camcel my membership and don't charge to my credit card. Because I never used this apps
Please return the money I'd paid already from your deduction of my cc
I just realize that you company always deduct my credit card monthly. I never approve to become a member.
You just offer me for trial in 5 days. Not to become a member.
Thank you for your understanding

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Noam pinhas
, IL
May 03, 2018 9:13 am EDT
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Please camcel my membership and don't charge to my credit card. Because I never used this apps
Please return the money I'd paid already from your deduction of my cc
I just realize that you company always deduct my credit card monthly. I never approve to become a member.
You just offer me for trial in 5 days. Not to become a member.

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Tuan VU
, US
Mar 31, 2018 4:58 pm EDT

Please camcel my membership and don't charge to my credit card. Because I never used this apps
Please return the money I'd paid already from your deduction of my cc
I just realize that you company always deduct my credit card monthly. I never approve to become a member.
You just offer me for trial in 5 days. Not to become a member.
Thank you for your understanding

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Tuan VU
, US
Mar 31, 2018 4:57 pm EDT

I want to cancel my membership pls

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Tuan VU
, US
Mar 31, 2018 4:55 pm EDT

I want to cancel membership

ComplaintsBoard
A
4:00 am EDT

FilmLush why is there a fraud on my credit card?

To whom it may concerned:

This is allen chun-chieh chan from taiwan.

I have register your website in [protected]@gmail.com

Today, I got my credit card bill in 2017/07.

There is one I never paid in your web.

Date:2017/07/08
Content:filmlush.com/s
Dollars: usd 39.95 in gb

It is a fraud definitely. I never pay in your website and your website is no any record. pls take it off.

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4:32 am EDT

FilmLush charged for a free service

I signed up to watch a free trial. I reliaed after that I could watch anything. I later realised my bank account was charged. I was charged for a free trial. Helen muldrew 29 pinley green markethill bt 60 1rx 24.4.2017 please refund my money
I
This in not very honest to so this I will be contacting the bank about you. And also put information about this in face book
Etc.

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A
1:54 pm EDT

FilmLush entertainment - films

I, anabelle mora rojas, opened your site, filmlush, about 2 months ago

It informed me that as a trial for 7 days watching films was free and required me to fill the form for trial period, which I did. I do not remember I ever watched any film even during the trial period.
Please note, I never subscribed for permanent membership, nor filled any form for longer duration than 7 days. Even then I have been charged $80 for 2 months.
It is patently wrong. Please refund $ 80 and hence forward cancel "membership", which I never had except in your imagination.
I must never be charged any money in future.
Anabelle mora rojas

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S
3:11 pm EST

FilmLush unauthorised credit card charges

I wanted to watch movies on my phone saw that I got a 5 day free trial so I joined I didn't get what I wanted so I cancelled online straight away thinking that would be an end to it. I've just checked my bank, why did I get charged $57.98 for this when I cant watch movies and it never said I would get charged monthly it said free movies not pay for something that i'm not getting I would like my money back thank you and i'll be contacting my bank

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Morgan White
, US
Jun 22, 2017 9:16 pm EDT

I have been experiencing the exact same thing how ever the charges had stopped for a period of time, but now I am being charged again for something I never use and never worked to begin with

ComplaintsBoard
I
11:03 pm EST

FilmLush false advertising of movies they do not have or deliver

Oh my gosh, people I cannot believe that this is not fraud. This company falsely advertises movies to watch and they don't have the goods, the advertise free 5 day membership and get your credit card info and there is no place to log in to access the site. Then if you want to accelerate they charge your credit card $39.00 us to cancel the membership. Customer service support line is not open so the recording says so your only option is online cancelation that says they only charge a dollar to cancel but it is actually $39.00 us to cancel a free trial membership once you enter your credit card info. Do not be rooked in. I only wish I had researched this site first before isigned up but good news I cancelled my crefit card and the credit card company will reverse the charges. Yahay!

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Update by I am a Buyer Beware
Jan 11, 2017 11:05 pm EST

Why can this company business practises not be STOPPED this is international on line FRAUD & misrepresentation.

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S
12:46 am EST

FilmLush unauthorised credit card charges

Hello! My credit card was debited on the 29th of December, 2016. I did not understand why and how that happened. Please do explain why my card was debited and I would also like a refund of my money please, especially as I did not subscribe to any of your online services. My number is +[protected], and my email address is [protected]@yahoo.com
Please do refund the money to me. Thank you.

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7:25 am EDT

FilmLush thief

Hi, about 5 years ago someone took out membership for this company and I got charged, it was out an account that I never used so I did not know the debit was coming out. They took thousands out of that account without my knowledge. I called and got about £160 back and cancelled it immediately, this is about 18 months ago. I have just started using this account again and have been on-line banking and all this time they are taking £25 a month out of my account. help please.

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T
9:19 am EDT

FilmLush deceptive business practices

I should have listened to my second voice. Not only was the product, quality movie streaming, grossly overrated, very few films were submitted for ratings. The $39.95 monthly debit card charge is deceptively charged without warning. I'm going to cancel that card for a new one. I got to "view" intermitently four terrible films and one I would have enjoyed save for thr poor transmission quality.

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D
2:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FilmLush cancel your membership

Like me you may have signed up for the free 5 day trial - then realised, d'oh! Anyway, don't worry. Phone the number they give to cancel and do the necessary - i.e. Cancel your membership. Then call your credit card company and cancel your card. This way is double insurance that they won't charge you for their so called service.

And relax.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Shabir619
, US
Oct 30, 2018 2:14 am EDT

Hi, to cancel membership visit this website "https://support.filmlush.com/cancelOffer" and then click on cancel membership scroll down and enter your email id password and then cancel membership and confirm.

thanks.

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Nugroho Budiaji
, ID
Jan 07, 2018 4:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

i did mistake also.
filmlush charged my credit card monthly until i realized that case after i checked my detail billing statement.
there is no notification i received by email during charged my credit card.
Please stop my membership and stop charged my credit cards number : [protected].
I send an email of cancellation to filmlush support's email address.
Please response it and do stop charge my credit cards.

tks.

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surychao
, KH
Mar 17, 2017 5:08 am EDT

They charged me 44.95$ twice by today. I'm dying and when i tried to sign in, the website said it's invalid

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Baltej Rakhra
, US
Jan 04, 2017 10:06 am EST

Just cancel my subscription and delete my account

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Baltej Rakhra
, US
Jan 04, 2017 10:08 am EST

cancel mky ac
count

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tamz81
, NZ
Aug 20, 2016 4:20 pm EDT
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i was an idiot that signed up for filmlush and forgot to unsubscribe, they have now charged my debit card $56.52, i haven't even watched anything. I went to sign in to unsubscribe and it doesn't recognise me. They only got my debit card number because of the original sign up. This is so unfair I cant afford this. How can i get my money back?

tamarastill@yahoo.com

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Foisha Angove
, US
Jul 12, 2016 9:34 am EDT

donot touch my account again all credit cards will now be destroyed you are disgraceful

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Tellog Singh
, US
Oct 20, 2015 12:12 pm EDT

I Didn't Even Use this website but somehow they're charging my card

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SDk12
, US
Mar 29, 2012 11:38 am EDT

I used FilmLush and applied for verification, but never allowed them to take money from my credit card. Stay away!

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Fedway29
, US
Mar 07, 2012 1:33 am EST

This company scams people. My 16 years old son used this website to buy a movie for $0.99 and they took $40. Stay away from these crooks. They won't answer your calls!

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Dortone
, US
Oct 10, 2011 4:37 pm EDT

Filmlush is diffidently a fraud! claiming their website is free if you create a account yet they ask for a VALID credit card? HA! I'm not buying it and neither should you!

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4:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FilmLush took money from credit card

I looked for a movie on this website; they said it was free and would not charge your credit card. After I filled out the introductory information, the movie wasn't even there. The charge showed up on my credit card. I called the company; the customer service representative said it would be refunded to my card. I have emailed them three times and no response.

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2:06 pm EST

FilmLush stay away, all the movies are bad

Major rip-off — stay away — all the movies are bad — movies like the life of pi — the hobitt are not posted — yet they get to keep to keep the money further-more they are not based in the US — the tactic - need to make an account — your creditcard will not be charged — 5 days for free trial the the hit. $.95 for 15 days — you done#@$%^$#@ up — think a million people fall for this — they just made $1, 000.000 — sweet scam.

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8:42 pm EDT

FilmLush don't fall for it, it's a major scam

I am one of the fools that got fooled by this website and made these ### a few hundred dollars richer.

I called their toll free number, to cancel the membership.
I chose to speak to a representative, the line got disconnected.
I chose to cancel my account, i had to listen to the annoying recording of a robot sounding $#*! announcing that no refunds are processed not for past usage, paid fees, or even for the current billing cycle and that i have access to their films until the end of the cycle.

Have I mentioned I haven't watched a single movie on their website, not even during the trial period? I had to suddenly move to another country for a job oportunity and totally forgot i had signed up. this was at least 6 mths ago.

their charges vary between 36$ and 55$ a month!

PAY CLOSE ATTENTION WHEN CANCELLING YOUR ACCOUNT:
1- It is painful to listen to the recording I know, but BE SURE TO LISTEN TO THE MENU OPTIONS CAREFULLY.
2- they will ask you to enter your CREDIT CARD NUMBER.
3- the $#*! in the recording will repeat the numbers and ask you to confirm by pressing the #.
4- then ask you if you want to cancel, press 1 if yes press 2 if no.
5- when you press 1 she will ask you again are you sure you want to cancel your account? DO NOT PRESS 1! Cuz OPTION 1 is NO this time and 2 is YES.

they will also try to upsell you a promotional offer for 2.99$/months! OMFG STAB ME IN THE HEART! I paid over 300$ without even knowing!

Don't fall for it, STAY AWAY FROM THIS WEBSITE! It's a MAJOR SCAM!

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8:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FilmLush charged me without notification

Film lush was a free 5 day trial and I suddenly noticed that they charged me Us $ 39.95. Upon signing for a free trial it wsa very clear that our credit crd number is being requested for validating our identity and there will be absolutely no charges whatsoever. I never used the site after trial period nd got charged. I want them to return my money.

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Ganesh gurung
, US
Mar 12, 2018 5:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Can you please refund me as soon possible and cancel my memberships

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Ganesh gurung
, US
Mar 12, 2018 5:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello
You have charged me £7.95.can you please refund that and cancel my memberships as soon possible?
I never used that. My email is ganesh70160@yahoo.com

Kind Regards
Ganesh Gurung

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horsesRmyLife
, GB
Nov 17, 2011 10:13 am EST

i was told i had 1 months trial, but straight away film lush took 95p and then after 2 weeks they have took another £24.95, , they cant add, as 1month means 4 weeks, not 2weeks... i have seeked advice on this with my solicitor and they have breeched their own contract, i also never recieved any emails from them about what they were doing..i am now taking this matter further...so be warned everybody..DO NOT USE FILM LUSH...

ComplaintsBoard
E
9:13 pm EDT

FilmLush how is this not a scam?

You google a movie, find site saying you can download it, get redirected to another site (flixaddict.com - already reported as a scam on this site) and asked to create a log in id. You are then redirected to www:filmlush.com, and asked to submit credit card info to become a member on a 5 day free trial membership or other paying options.
You'll be able to watch all the movies you want for free! Presumably, one would think, including the one that got you there in the first place. But no...
False advertising - they do not have the movie you wanted.
If you don't cancel after the 5 day trial, they charge $35 a month (which information they include at some obscure part of their site, certainly not accessible from the credit card info request page).
You signed up online (assuming signing up was free, let's not forget!).
Yet if you cancel online, you're charged $1.
You call for an explanation, they act as if they don¡t understand your questions, then offer to cancel your membership.
I have read that this site is reliable but...
How is this not a scam?

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FilmLush Customer Reviews Overview

FilmLush is a popular online platform for movie enthusiasts that offers a vast collection of movies and TV shows. Our team of experts has analyzed the reviews of FilmLush and found that the platform has received overwhelmingly positive feedback from its users.

One of the most significant advantages of FilmLush is its extensive library of movies and TV shows. Users can access a wide range of titles from different genres, including action, drama, comedy, romance, and more. The platform also offers a user-friendly interface that makes it easy to navigate and find the desired content.

Another positive aspect of FilmLush is its affordability. The platform offers a variety of subscription plans that cater to different budgets and needs. Users can choose from monthly, quarterly, or annual plans, and cancel anytime without any hassle.

FilmLush also provides excellent customer support to its users. The platform has a dedicated team of customer service representatives who are available 24/7 to assist users with any issues or queries they may have. Users can contact the support team via email or live chat, and they will receive a prompt response.

Overall, FilmLush is a reliable and affordable platform that offers a vast collection of movies and TV shows. Its user-friendly interface, affordability, and excellent customer support make it a top choice for movie enthusiasts.
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FilmLush contacts

Phone number

+1 (438) 338-1007

Website

www.filmlush.com

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