SUBMIT A COMPLAINT / Hidden shipping costs

New York, NY, United States

Has anyone else had a bad experience with I had liked the company until this latest experience. I ordered 7 bras from what I had thought was a U.S. company. About a week or so after returning a number of the bras, I receive a $78.33 bill from DHL for interntaional shipping from the UK. When you place the order, they do not tell you that you will have to pay a separate cost for international shipping. They told me that I should have noticed a pop up window about incurring this kind of additional cost. They admitted that the exact amount is never mentioned. Their justification is that it was not put on your credit card at the time of the order, so they don't have to tell you about it.

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