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Figi's Company / Do not use them

1 United States

Figis sent the 6 free items to Redlands CA address and the two items (main order)
back to me. I was alerted when I received a bill for the postage of the two items back
to me in GA. I called and talked to a woman, who never did admit that the error was
on their part. She suggested that I refuse the package when it came and to have it
returned to Figis. Since it was food stuff she also said they could not use (accept
???) it. The items came to me on a Saturday via post office at 5:30 pm (my mail
service is late). The Figis person also said they could not guarantee that the order
would get to CA in time for Christmas. I mailed the items on to CA myself at a cost
of $20.63. They got there in time for Christmas. I was also told they could refund
my money. (I did nto get my hopes up about this.) I received a letter from Christ
Letterman, Customer Relations Specialist, saying they would NOT return my money.
Big surprise. But what I am upset about is NO APOLOGY. I will not be using this
company again and will advise my family in CA not to use it (they have in the past).

Wi

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