Fifty-One (The Trio) / Fraudulent
I ordered the Free Trial Kit and paid only the shipping charges in which they needed my debit card info. I supplied that info ONLY to cover the shipping charges. I read in the small print that I had 14 days to let them know if I wanted the Starter Kit for $99.67. I sent an e-mail to their website since it was posted on the box within the 14 day trial period and said that I was not happy with the product so please do not send me the Starter Kit or any further shipments. The following week, my account was charged $99.67 so I sent another e-mail stating the same request over and that I needed a refund! Received another "canned" e-mail with my original e-mail attached to it, therefore, I know they received it. Nowhere in the e-mail or the packaging did it say I must call them to cancel. NOW I have been charged $69.62 for replacement cartridges that I have yet to receive. Finally called them from a number on the box and bottomline, they refuse to refund the $99.67 since my 14 day trial period has expired (even though they received my e-mail request) and they will only refund $40.00 of the $69.62 since I have not notified them to cancel. I had a long, stressful conversation with a manager at Lux-E and she said that they do NOT cancel through e-mail (although that is not stated anywhere on their ad, packaging, or return e-mail) and I will not be able to get a refund (ever!) for the $99.67. She went on to say that if I post an RMA # on the cartridge box (when I receive), I may get the $69.62 refunded to me. So far, have not seen the cartridge shipment and probably never will. Is there any recourse to getting my money back and more importantly, how do we stop companies like this!!