Fifth Third Bank / 53.com
reviews and complaints

The service at 5/3 Bank on Marco Island is horrible. For some reason all of the regular tellers are gone and this has effected the service. You stand in long lines and wait forever at the drive in window. In our office we all hate to take the deposit to the bank because we know that it will take an hour and you end up with nothing but frustration. When you ask about it you are told that everyone is out to lunch. I don't think so when it is around 3:00 to 5:00 in the afternoon. Two tellers for both the walk-in and drive through. Not enough! Something has happened and you need to take charge and get that location staffed. I bet that if the executives from 5/3 went there it would be changed real fast!

Lying staff! I specifically asked a Customer Service rep while I was at the bank if my direct deposit is LESS then the advance what happens? He said customers have 45 days to Repay. Things happened at work& my payroll was LESS than the Advance and the bank too my ENTIRE payroll direct deposit. ie. Early Access advance was $700 My payroll deposit was $600 the took the ENTIRE amount.

On March 17, 2017 I deposited $1000.00 into my personal checking account., [protected]. On March 20, 20147 I wrote 2 checks on that account, one for $250.00 and one for $200.00. On March 21, 2017, I logged in to see that they returned both of those checks and left my deposit still pending!
This bank continues to use these predatory practices to charge money for fees that should never have been incurred.
They will now charge me a minimum of $74.00 because of this.

I have been dealing with this banks overdraft fees for a long time. I have both personal and business checking with them as well as a mortgage. They consistently work up the debits BEFORE the credits, thereby creating overdrafts and they then take their overdraft fees BEFORE posting deposits. If I may a deposit on one day, they will place that on hold for 2 or 3 days and then charge overdraft fees on everything that may come in for payment in those days.
Now they have found another way to take these fees. I use mobile deposits because I am in WV and there is no branch around. So, at 2 in the morning on 2/27/2017 I see an overdraft that resulted when an automatic charitable donation came through early. When I immediately went in to make a mobile deposit I got the message that it was not available for my business account, even though I have been doing this for months. I found someone near a branch to take a deposit in for me to clear everything. Now I am told that my mobile deposit has been blocked for 30 days because of the overdraft. So, I have to take care of my business but cannot make deposits? If I have any thing come through I am again going to be overdrawn which mean they continue to rack up more and more fees at $37.00 each because I am unable to make a deposit. Plus I cannot deposit checks I get from clients because they won't unblock my deposit ability.
They will shuffle all deposits and debits in order to cause overdrafts and the outrageous charges.

The FDIC act for holding certain deposits (check to checking, image to checking) for a period of time was created to protect customers and the institution from fraud.

Banks like Fifth/Third are using this as an excuse to place holds on deposits using all of the legally permitted time-frame, often times deposits clear faster when there's no weekends in between. None-the-less this bank FIFTH-THIRTD holds funds using the complete timeframe, by doing this, they can accrue interest on money they don't have to pay for DAYS!

Is this LEGAL, Yes. Is it FAIR ... NO! No way a Company mistreats its customers and get repeat business.

I just cancelled my FIFTH-THIRD Checking and Savings.

Do that to a lender, and they'll gladly present you a large interest bill at the end of the cycle.

FIFTH-THIRD will never aspire to become a large organization if continues hurting its OWN SOURCE of BUSINESS!

I've been trying to get a home refinance done. I started in October of last year. I'm now on my third person and still not even close to being done. It's impossible to get ahold of them. I've left messages. Each time I get someone new they want more paperwork, I understand that paperwork is needed, but, with the third person you would think they would have what they needed. I feel as if I would be asking for a larger amount I would be treated differently. I had a close friend recommend this bank because they got it done promptly. The only difference he was asking for more money.

Horrible bank! Do not bank here under any circumstances! Better to have a prepaid account. Serve with Amex is best.
I made a $10.87 payroll check deposit, the AtM ..Stopped working in mode of transaction. ATM machine is attached to bank, the bank would not open the AtM and get check had to do a 20 day claim over a $10.87 check! I decided to close my account and have the bank send it to me.
I left my ATM card in the AtM to long at Bank of America, the branch opened the AtM and got it. I used to work at Wells Fargo, the AtM machine is counted every night. And every bank can open the ATM.
They will not give you your account number or routing number online or on phone u have to go into branch! This is a Rinky dinky Mickey mouse brank!

The lady I spoke with, Edna I believe was her name was extremely rude to me over the phone. I had called about a fee on my account that she explained I'd be charged for once a year. First, I was never told I'd be charged. Second, the way she went about explaining the "benefits" for the fee was all wrong. I could barely understand her through her accent and she hung up on me before I could ask her to elaborate about anything. I was left with little to no explanation and with a bad taste in my mouth about 5/3 and their customer service employees. I am very disappointed with this experience and am contemplating moving to a different bank.

I have an acct at fifth third bank, I'm a waitress and deposit money almost everyday, however I live in Evansville but work in Henderson I make it a point to go to the bank in Henderson every day when I get off work they are always so friendly and never ever have I had any problems there, they even got worried about me because I was didn't come to the bank for a straight week so they thought something was wrong, Amyways the reason for this message is because the bank on Washington ave in Evansville is awful I have never had a good experience with them and today done it for me my husband went in there to transfer money and again the Brittany D girl was very rude but again that is almost everyone there and we will not go back there at all

As a business owner, I tried to deposit checks of over $2000 in the ATM at the Smyrna Tennessee branch. The ATM jammed up and would not deposit or return my checks. I went inside the bank, and asked for help. The attendant explained to me that there was nothing they could do, and that I would have to wait until the machine is serviced. I was not given a time or date.
While trying to get more information from the attendant, Mr. Glen Shaw came out of his office, to ask me what the problem was. After explaining my plight, he told me that he had no idea when the ATM will be serviced. When I told him I needed some type of estimate, he told me that if I did not like how they did their business, I should find somewhere to bank.

My daughter recently moved to Thailand to teach. We went together to the branch office and told them she'd be gone at least a year. We also added me to the account.
One week into her stay she couldn't use her debit card - was told it was on hold due to "suspicious" activity. That activity was her trying to use her card.
I called, I went to the bank 3 times before it was resolved (and I'm not sure it is as we have a time difference and I can't check on it with her right now). They wouldn't let me 'override' - even tho I'm on the account - they had to speak with her! She tried the 3 phone numbers they gave me - none of them worked for her altho the rep told me they were international numbers.
Can you imagine your child overseas with no money?! Especially after you'd done 'the right thing' prior to her leaving. They are the bank! this is their job!

Today I went in and loudly demanded this get resolved right now. Finally I believe it is. The arrogant manager then tried to give me a lecture on dealing with people - I said "no, obviously I had to get angry to get this resolved, I've already spent quite a bit of 'calm' time both here and on the phone with 5/3 and nothing got done".
I had another problem with them last year - it took 5 trips to the branch for them to figure out why my debit card wouldn't work in their deposit machine.
Leaving them for Chase.

I contacted 5th Third Bank Mortgage Department about waiving my late fee as an active duty military service member. I have signed up for the four payment recurring method via ACH debit each month. The first person I spoke to stated they could not help. I politely asked to a supervisor. The supervisor was officious, unhelpful and when I asked to make a suggestion to the organization (to extend the recurring 4 payment method to indefinite), he talked over me, became extremely belligerent, and very aggressive on the phone. I'd like to continue doing business with 5th Third Bank but unless this issue is addressed, I will refinance my mortgage as quickly as possible.

For the last 2 months I have been in 5/3 Bank more than I care to be. I have filed 2 complaints with Fraudulent transactions and was given Provisional Credits. Today, I was charged back $89.28 plus a $37.00 OD Fee as they stated they have an Electronic Signature on a piece a paper. A company I don't even have a phone# for. Angry does not even come close to where I am right now. I was having my checks direct deposited, so that will cease immediately. I will now be looking for a new bank as I cannot deal with a bank that says we have a piece of paper with an electronic signature, so we will honor it. Doesn't that give you alot of faith in the banking system? Good luck to all who continue to keep your accounts at % 5/3. Please do not let this happen to you.

On August 19th I tried to make a deposit via the ATM at the branch near my business and was unable to because the ATM was not working. I also tried the morning of the 20th on my way to work and the machine was unable to accept deposits. My account as a result was overdrawn and had a negative $71 because some items cleared the previous day. Fifth Third is not like Chase, with a very limited number of branches or accessible ATM's it limits your banking options. The overdraft fees totaled $259 on my small business account. I contacted the customer service number and the branch, explained the situation, you would think that if they had excellent customer service they would've made me whole again. I was offered the possibility of reversing up to 3 of the overdraft fees which would be $105, well I'm still out of a whole lot more for something that was an inconvenience to me as the customer. I can see one charge for $35 maybe I wouldn't have made such a fight about it but $259 because of faulty equipment. I will be taking my business back to Chase once this nightmare ends. As a small business owner every cent goes back into our business, I don't have anything to give to the bank. So far with only being a customer for about 6 months this was the worst decision. Stick with Chase or another bank but avoid Fifth Third at all costs. You will end up being the one paying and regretting it otherwise.

Was recently charged 64.00 by Fifth Third Bank for what they call "extended overdraft fees" ; they threatened to close account unless i got it current ; yesterday i read an article that says that there are lawsuits being put together against banks under the premise that these fees constitute usury (interest charged illegally) ; the article references an attorney in florida who is looking into a possible lawsuit. Call me if you want his info. [protected].

Tree fell and knocked down power lines. Duke had to shut of electricity and told me when I hire a licensed electrician, get permits, get the line put back up and have it inspected, call us and we will turn you electric back on. Banked with 5/3 for ever and had same job, with direct deposit into 5/3 for 12 years. Credit score was good 664. I needed to do a $3000 loan to cover cost to get electric back on and they were going to take automatic withdrawl. Was told i was approved and could have the money in my account by the end of the day. I said, slow down, i'm not sure IF i need the full $3000. I was told to call back the next day and let them know how much was needed and i would have it by the end of the day. So the next day i called and said i decided i needed $2500. Ok, you will have it by the end of the day. He pulled up my name and said oh, you were denied. WHAT? You already approved me! Well, it's been denied. So you mean i faithfully had automatic direct deposit from my 12 years at the same job deposited into this bank, and you are going to take out the first $100 dollars every month AND i have a credit score of 664? and i was denied? He said he'd see what he could do and call me back at work. I had to call before i left work at 4 and he was gone for the weekend already and didn't call back. So Monday after several attempts he took my call. He very friendly asked how my weekend was. I said "how the hell do you think it was?" It was cold and dark since i couldn't have anyone work on the electric since you denied someone who has a credit score of 664, 12 years of same job direct deposit AND you were going to take the first $100 a month payment AND you had already told me i was approved. I said 5/3 doesn't care about the customers at all.
He said, and he works for 5/3 said "No they don't" But he wouldn't even fight for me and wouldn't even tell them what i needed the money for. They don't care at all.
8 days now and no $$ to pay so i am w/o electricity.

I went through 5/3 Bank for a mortgage which I did get, but I had to move my checking and savings accounts there with direct deposit. In 2013 the bank offered a program called Early Access, which is nothing more than a payday loan scam. In order to repay Early Access they take your direct deposited paycheck and pay the Access. Well what happens is when you get your paycheck the bank takes it then you have to re-borrow in order to pay your bills. Then of course the total of Early Access increases to the point where your tapped out, and they are taking your whole paycheck leaving the customer penniless. Now, here is another thing, when your paycheck comes in they leave it in your checking account until bills that you have paid start coming in then they transfer it to Early Access and begin hitting you with overdraft fees. My overdraft fees for 2014 have gone 15+ fold over 2013`s. 5/3 Bank is not customer friendly and soon as I can dig out of this quagmire they have put me in I want nothing to do with this Bank.