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overdraft fee abuse
Just last week 5/3 (Fifth Third Bank) charged me $444 in overdraft fees in one day. There was about $4000 in my account, its a busy business account. Traveling, I used the debit card on several occaisions earlier in the week to pay for trip expenses. In one night a $3000 check and a $1000 check went through, leaving an overdraft amount around $1000. In the...
Read full review of Fifth Third Bank / 53.com and 2 commentspredatory fees
We would advise consumers to avoid 5/3 Bank like the Plague! My husband and I were assessed $640 in overdraft fees from 2/24/09 - 3/11/09, which 5/3 removed from our account. Here's the story: admittedly, we weren't keeping as close an eye on our account balance as we should have, since we were out of town. 5/3 assessed a fee between $25 and $37 each time our account was overdrawn (a few times, the account was overdrawn by $2 and 5/3 assessed a $37 fee each time). When we returned from our trip, my husband deposited several hundred dollars into our account to cover the overdraft. Since the exorbitant overdraft fees from 5/3 were unexpected ($330 in one day), he did not take those into account. Thus, when 5/3 removed the fees from our account, THEY CAUSED OUR ACCOUNT TO BE OVERDRAWN AGAIN. My husband deposited more money to cover the overdrafts, and 5/3 continued to assess fees which they would remove from our account, CAUSING THE ACCOUNT TO BE PERPETUALLY OVERDRAWN. Furthermore, we were not notified of the charges for several days, which led to being overdrawn again. My husband considers this LEGALIZED EXTORTION. We have been 5/3 customers since 2000, but are closing ALL of our 5/3 accounts and taking our money to Chase Bank instead.
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharged
In my opinion, Fifth Third Bank 'stole' over $1, 000.00 from me. How they did it was to compile over ten transactions that took place over a period of five days and post them all on one day. I am not 100% innocent in this as I did go into negative balance. However, there were only five transactions that occurred while the account was overdrawn. I explained...
Read full review of Fifth Third Bank / 53.com and 36 commentslate fee ripoff
Fifth third bank is a ripoff. I refinanced with them in the middlof 2008. I sent my payment in by mail on the first of this month, feb 2009, and last week I received a phone call and letter stating that the payment was not received. I told them that I mailed the payment and they blamed on the mail service. Over the years, my payment has never got lost in the mail with any other bank. This is the second time that they could not find my payment by mail. As instructed by them I made a second payment at a local fifth third bank, this time with a late fee. That payment was posted on the next day. Yesterday they deposited the original check that was sent in the mail because I notice that my bank, where my checking account resides, has returned the check due to insufficient funds. Due to their negligence or witholding my mail on purpose, I had to pay late to them and now I have to pay a fee to my bank for insufficent funds because they tried to get two payments for the same month out of me. Next month I am making the payment in person as I do not trust fifth third bank. I am getting out of this as soon as I get the opportunity. Do not do business with this bank.
The complaint has been investigated and resolved to the customer’s satisfaction.
The customer service wasn't my problem with them in fact they were so friendly and sweet that my sugar count went up upon leaving the bank.
Mine was the involvement with the overdraft fees. I'm trying to run a business so when I make a substantial deposit, say on a Thursday evening or Friday morning, they hold everything until Tuesday morning. I thought I was doing OK by waiting 24 hours to use the money but that didn't help either. By the following Wednesday hundreds of dollars were mounting up in overdraft fees. Needless to say I have left that bank.
Unfortunately I made one more deposit to make it a zero with a note to close out the account which is what was required. Well, they had to hold that depost until the check cleared ($7) and here it is weeks later and I found out that they want $200 in overdraft fees! That's my story.
bad service
I advise anyone considering using Fifth Third Merchant Services for Procesing their credit card charges to reconsider. I handle all the banking/accounting for my non-profit employers. Since 2001 I have used 5/3 for credit card processing, and though I was lured in by promises of no reprogramming fees, no annual fees, no service fee, no statement fees, the reality is since then I have seen all of those and more.
Apparently, in their contract buried somewhere in fine print is a clause which says they have the right to change their fees at anytime, but apparently you don't have the right to cancel it should the fees increase, without yet again accruing another fee! Case in point, last year an annual fee of $45 was taken from my bank account (without my authorization). I was told we received notice in last month's statement that annual fees would start being charged. After speaking to and getting authorization to have the fee waived, two days later they call back and say it's not possible to waive it. Not two months later a $5 per month fee starts being withdrawn as well. When I inquire about it, it's a "monthly dial up fee" so that my terminal can call into the center. (I didn't get any statement message about that one). Within two months we were charged another $40 to "reprogram" the machine--still incurring those monthly dial up fees. I get another letter two months later wanting to "upgrade" the program but will have to pay $50 to do so. Since I had just paid the $40 to do that earlier, I want an explanation of what exactly is being upgraded. No one could tell me. After attempting on five separate occassions to get fees removed (at least partially) I gave up and unplugged the machine, called & wrote to them to cancel and didn't run any charges for a month. (By they way, we own this machine not rent). Yesterday January 2009, I get the bank statements and $55 has been removed for an annual fee by Fifth Third. I cancelled their services in writing in November 2008! Called today, and their response is it is legit because they bill in arrears. Since I used their services at all in 2008 I would have paid it regardless of when I canceled. Then she adds, well at least we didn't charge you the normal cancellation fee. Since I never agreed to any of the fees to begin with, we already spent $200 in un-budgeted "credit card processing fees" (without merchant fees) of hard to come by funds.
If they wanted to keep our business they would have reversed the charges for at least one of the three non-budgeted items as a courtesy. One would think in today's economy keeping customers is important. I was promised in 2007 I would see a new contract which outlined these fees but never received it. Should you be in the market for merchant services, be sure that promises not only be in writing as mine were (in a cover correspondence) but also attached or written on the actual contract, and that it states specific dates that they will be waived. Though I was diligent in following through, in the end their help line is geared to educate you about their fees and services, not really to service the customer. Good luck if you are in the market for credit card processing, and please take the time necessary to calculate all the little fees that will be in play. If you already have low price (as we do), if a charge card is used you might consider passing on fees to your consumers so they will pay by cash or check in the future. Most people don't realize that is costs the merchant money for them to use credit cards. Yes, it's convenient for the buyers, but if it only drives costs up perhaps people will start rethinking how they pay for their purchases.
The complaint has been investigated and resolved to the customer’s satisfaction.
Subject: Fifth Third Bank system "SUCK" + Customer Service also "S U C K"
We closed escrow account in Juy 2009. So our morgage payment would be pay only for the loan due to escrow is "0".
We paid monthly payment online in August for September. But the account would accept the amount of payment as the bank said the amount paid had not sufficient...(which the bank add $77 on top of payment for escrow account).
We call customer service told them that our escrow has been close and ask them to remove $77 out of my morgage monthly payment. We talked to serval people and keep telling them that our escro has been closed. It's seem like no one has no clue. Even superviser who said he will take care of it. In mid-September, we got the phone call from "Collector Department" of Fifth Third Bank which said we did not pay the morgage in September because of that we has been charge for the late fee too. And they withdraw the payment dirctly from our bank account.
After we check the morgage payment statement, it shows that our 2 months of payment have not been apply to the payment because of not sufficient amount.
We then call customer service and ask them to remove the $77 out of the monthly payment and apply 2 payment for September and October.
While we wait for the bank correct the account, every day we get the phone call from "Collector Dept." of Fifth Third Bank twice a day. Also, we got the letter from Fifth Third Bank about the "LATE FEE" has been charge to my account.
This problem has occor about 2 months. We send a lot of e-mail and a lot of calls to customer service, later they never bother to call back. Moreover, one of the lady just hung up the phone.
I write the comment about this bad experience just warn the people who think about to do business with Fifth Third Bank ...Please think twice OR you got to fight back hard.
Tina, Indiana
mortgage late fees
Please do not use fifth third bank! They are horrible. I have been ripped off by them three times in 8 months and when I confront them with it they do not care and would not direct me to anyone who could help. In this day and age where there is so much competition in banking this company simply does not care about you and will try to get every extra penny out of you in a sneaky way. The day my mortgage payment was due, they called be at 5:05 asking for payment in full and $100 late fee when I checked my bank account they took their payment out that day but for some strage reason their computers did not check this! This happened twice in 6 months! And the best thing about it is they did not care.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have made 3 morgage payments to fifth third bank in 1 month because they say I owe them intrest
guilty of harassing communication!
Fifth Third Bank is guilty of Harassing communications this is prosecutable by law according to the Title 13 here in the State of Alabama so if you are getting them annoying phone calls go down to the local magistrate and file a Harassing Communications Warrant for the arrest of the CEO of Fifth Third Bank if enough people do this it is bound to force the illegal practice that they use to be stopped this charge can be multiple and so he can be prosecuted as many time as people file this. They use scrupulous business practices so the only way to fight back is to hit them by using the laws available to the consumers. Please check this with your local laws.
The complaint has been investigated and resolved to the customer’s satisfaction.
overdraft and other fees
My Paypal is set up so that when there is not enough money in my checking account, they will take the money off my credit card. My bank, however, thinks it’s funny to accept the bill from Paypal instead of deferring it to my card. This way, I overdraft my account. Then they charge me with anywhere between $37 and $99 in fees. This happens because someone will call me and tell me my account is in the red. Then I will go online and transfer money from my credit card to bring it above zero. (This time I had to max out my card to cover all of their fees.) Once it is above zero, and I’ve paid the cash advance fees for transferring from my credit card, the bank will charge me a “daily overdraft fee” which has been anything from $6 to $27. This will usually overdraft my account, starting the process all over again.
I went into the bank the other day and forced them to change my account so when there is no money in it, THE TRANSACTION IS DECLINED. This is how a checking account should work. He said he could set that up but I would have to come in every month and do it again. Excuse me?
I woke up today with another overdraft. A Paypal transaction that was from January (when I had money) was charged to my account. I went back to see how the ### this was possible and saw that my bank had rejected ONE of the Paypal transactions and overdrafted me in the amount of the rest. This is their idea of one last joke. I have been trying to close my account but can’t until all of the fees are paid off. The longer it stays open, the more fees they charge.
I HAVEN’T MADE ANY PURCHASES WITH MY DEBIT CARD IN OVER TWO MONTHS. And yet I get the “Overdraft Phone Call” every morning. Surprise! Fifth Third Bank hates you even more today than they did yesterday.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, Hello and Hell at 5/3 Bank. A new system was put in to service for automatic payments. This is the worst system that I have ever seen. Now I have to do 3 times as much work to transfer moneys than before. Now they cheked on when my bills are due to be payed and they will pay it automaticly five days ahead of time. So Iwill not be late. O. K. but changing my schedual of payment? Whos money is it? It is mine. So, change back your system to be more friendly and let me decide when I want to pay it. My dear friend who is an officer at 5/3 told me, she has trouble with this new system and the transactions. If she has problems what do you think I have? I'm computer iliterate, very, very slow. I was in construction before my retirement. I built ### houses and now I feel like I'm they are ### on me. All I see is ### holes. They all tell me how much they like this new system and everyone else also. I think they are trying to feed me more?. Please get it together and leave the old system alone. Us seniors don't realy care about the new crap you installed. Besides I feel you are confusing us so you can make more moneys on the late or over drafts. I have been banking with this same bank for 35 years here in Island Lake, Ill. The employees are nice but the upper management suck. My picture just for you ### holes.
Thanks but no thamks.
Thomas T. Bors.
thomasbors@aol.com
Check out this video of a recorded call I made to Fifth Third Bank. It's animated and the story text may be a little fast, so just pause if you must, but it explains the story.
http://www.youtube.com/watch?v=epkw-OLxKYw&feature=channel_video_title
Oh yes 53 Bank (Fifth Third Bank) pimps their customers to line their pockets. Rather than deducting payments as they come in- by the time of purchase, for example, they take the highest amount out first and then the kids lunch money out last- by their prioroty.
As a result of their policy they returned 3 $10 dollar or less purchases and hit us for over $100 and then added daily hits and when you want help with your account before a cancelled purchase hits they make you let it go through before you are allowed to dispute it and as mentioned many other manipulations e.g. paypal related issues of not giving paypal their authorized deduction... Thus racking up hundreds a month for unsuspecting customers. If they are the 2nd largest bank in the entire midwest with HQ in Ohio is is not difficult to wonder how much of their 233 billion 'under management' has been stolen through unethical practices. It really makes you wonder how the state od Ohio has let them rape and pillage their own citizens and fleece the midwest.
The question is how to take the CEO to task as they are currently doing at Bank of America.
Before you open an account be sure to ask the order of processing checks.
TCF is another ### dog but does not hit a person 10 times but makes it miserable to use your own money with long waits for checks to clear and handcuffed manager. Some banks pay commissions or bonuses on ODs.
When will the government get the gumption to file lawsuits against 53? when enough of us complain. SEE LINK BELOW TO OTHER COMPLAINTS ABOUT FIFTH THIRD BANK
A CLASS ACTION LAWSUIT IS DUE BACK WITH AN ATTORNEY WITH NOT GHOSTS IN THE CLOSET THAT WON'T SELL OUT SINCE THE SETTLEMENT COULD BE IN THE BILLIONS AND THE LAWYER COULD GET PAID REAL WELL ON THAT. OR A WANNABE UP AND COMING POLITICIAN - ATTORNEY GENERAL COULD BE THE UNDISPUTABLE BULLET NEEDED TO WIN BIG.
Below is an excerpt from Wikipedia (encyclopedia of almost everything in the world... http://en.wikipedia.org/wiki/Fifth_Third_Bank#Community_Outreach
Please read #4 below. Can you tell me what’s up with that? And all the other MAJOR Crap.
References
1. ^ a b c Fortune 500 2008: Fifth Third Bancorp - FITB
2. ^ "Fifth Third Bancorp Annual Report 2006 (PDF)". Fifth Third Bank. 2006. http://www.53.com/wps/wcm/connect/resources/file/eb7f630e1270811/About53_IR_annualreport_2006.pdf?MOD=AJPERES. Retrieved 2007-06-22.
3. ^ Press release
4. ^ a b c "Fifth Third Bank History and Expansion. Fifth Third bank is known for manipulating customer's bank account to maximise the possibility of collecting overdraft fees. They have been known to hold on to deposits to insure that these deposits cannot be used to cover expenditures. Even though you could withdraw the money immediately Fifth Third bank will keep the deposit pending allowing expenditures made with ATM, Checks, or Debit purchases to apply to the account well before the deposit in order to collect overdraft fees. (PDF)". Fifth Third Bank. 2005. http://www.53.com/wps/wcm/connect/resources/file/eb2ff20d63e2cbb/About53_History.pdf?MOD=AJPERES. Retrieved 2006-09-01.
5. ^ Adams, Cecil [protected]). "The Straight Dope: What gives with Fifth Third Bank?". Chicago Reader. http://www.straightdope.com/columns/020118.html. Retrieved 2006-09-02.
6. ^ Dash, Eric [protected]). "Data Breach Could Affect Millions". New York Times. http://www.nytimes.com/2007/01/19/business/19data.html?ex=1326862800&en=30c7d334eeb8f966&ei=5088&partner=rssnyt&emc=rss. Retrieved 2007-04-24.
7. ^ "T.J. Maxx data theft worse than first reported". Associated Press. 2007-03-29. http://www.msnbc.msn.com/id/17853440/. Retrieved 2007-04-24.
8. ^ "Top 10 Phish Scams". McAfee. 2006-09-01. http://www.mcafee.com/us/threat_center/anti_phishing/phishing_top10.html. Retrieved 2006-09-01.
9. ^ "Fifth Third Bancorp Buys R-G Crown Bank". Associated Press. 2007-05-21. http://biz.yahoo.com/ap/070521/fifth_third_acquisition.html?.v=3. Retrieved 2007-08-16.
10. ^ "Fifth Third still committed to First Charter purchase". bizjournals.com. 2008-01-25. http://www.bizjournals.com/charlotte/stories/2008/01/28/story5.html?ana=from_rss. Retrieved 2008-04-03.
11. ^ "Fed Approves Fifth Third's First Charter Buyout". bizjournals.com. 2008-04-16. http://dayton.bizjournals.com/dayton/stories/2008/04/14/daily23.html?ana=yfcpc. Retrieved 2008-04-16.
12. ^ "Fifth Third Bancorp acquires First Charter". Banking Business Review. 2008-06-09. http://www.banking-business-review.com/news/fifth_third_bancorp_acquires_first_charter/. Retrieved 2008-06-30.
13. ^ "Fifth Third to Expand Presence in Atlanta with Branch Purchase from First Horizon". Fifth Third Bank. 2007-09-25. https://www.53.com/wps/portal/news/?New_WCM_Context=http://www.53.com/wps/wcm/connect/FifthThirdSite/About+53/In+the+News/Press+Releases/2007/Press+Releases+092507. Retrieved 2007-10-10.
14. ^ "Fifth Third Issues Statement Regarding Cancellation of First Horizon Branch Sale in Atlanta". Fifth Third Bank. 2008-02-08. https://www.53.com/wps/portal/news/?New_WCM_Context=/wps/wcm/connect/FifthThirdSite/About+53/In+the+News/Press+Releases/2007/Press+Releases+020808. Retrieved 2008-02-08.
15. ^ http://www.fdic.gov/news/news/press/2008/pr08109.html
16. ^ http://www.post-gazette.com/pg/09080/957219-28.stm
http://www.foxbusiness.com/story/markets/industries/finance/fifth-bancorp-advent-international-announce-fifth-processing-solutions-joint/
I agree with you and everything that you say. I think that there are a whole lot of unhappy fifth third customers.
I began really analyzing my account which has been opened for 2 1/2 months and this bank has charged me $1800.00 in fees.
Here is one example - on May 28, 2009 I had a balance of $791.00 in my account. I had a business utility check that I wrote for the amount of $672.00 that the bank cleared "highest to lowest" - then I had 3 ach withdrawals go through and the last one put my account in the negative $121.00. Here is the kicker. They withdraw the funds for the check - posting it to my account as paid. They then process the ach debits at a pop of $37 each for nsf fees and after all is said and done, they change their minds and bounce the check for $672.00, along with all of the other transactions for that day.
Long story short - I had 791.00 in the account - the only things that were paid were 2 ach debits for $100 each - and another for $40.00 that is a total of $240 that was paid - and when they were through with my account for that day I was in the negative $325. The entire activity for that day was $912.00 - I had 791 in the account - that is a difference of 121 that I was short, however with there completely unethical way of doing things only $240 were paid and the rest was in fees and return checks.
How in the world do they get away with this? They think that because they hand you a 45 page policy booklet that is smaller than a postcard and nearly impossible to read with out a magnifying glass that basically they can get away with anything because their policy basically states - sorry about your luck but we can find any angle we deem fit that best benefits our pocketbook and leaves your account in the red and there isn't a darn thing you can do about it, they shrug their shoulders and continue to rip off other unsuspecting fifth third account holders.
Shirley
drsandco@yahoo.com
wrongful action of foreclosure
My name is Sam Zakarian. I'm writing this in the hopes that someone will listen to my nightmarish experience that is causing me to wrongfully lose my home. I have owned my home for 24 years. On march 8, 2008 I suffered a massive heart attack. This affected my work in the near term so I contacted my bank, Fifth Third to inquire as to any assistance they...
Read full review of Fifth Third Bank / 53.com and 3 commentscredit card payment
I recently did a balance transfer with this bank, and from day one it has been an issue. At first they sent me a letter saying they couldn't approve me because of my credit for the amount I wanted. They said they would approve me for $10, 000 but not for the amount I wanted, well my transfer was for $3, 000 so of course a mistake. Then I went to pay my bill on line like I do with all my bills and guess what you can't pay your credit card bill on line or on the telephone with any other means of payment but a fifth third bank account. Also today is Saturday so the representative told me I am late any way because even if the due date is on this day you have to pay the prior business day. Now I will have a $37.00 late fee. I can't stand this company and we bailed banks out when all they do is try to screw us no matter what. Do not do any means of business with this company, they do not let you know important details.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow. That is almost the same thing with me. Unreal. I'd never use them again. Once this transfer is paid off - no way.
I also just recently transferred another cc balance to this rinky dink company. I never received my first statement so i called yesterday to find out when the payment was due. It's due tomorrow. I tried to find a way to pay online like every other sane company allows you to do these days. When i finally got someone on the phone they told me the same thing. I have to go to one of their service centers tomorrow before they close to pay in person! You can't even pay over the phone unless you are already late! That is ridiculous in this day and age! I am really anxious to find out that i might lose my 0% apr if i pay on the day that it is due like the earlier Poster has stated! I agree with everything you said ckfay!
overdrafts on atm
I have been using ATM cards for 25 years and not once has an ATM transaction gone through if the funds are not there. They are always rejected as insufficient. You then lower the amount and it goes through. 53rd introduced MATRIX SERVICE, which is supposed to be a courtesy. It allows you to overdraft a a few dollars and charges a $33 overdraft. They told me they gave me this courtesy because I do not have a history of overdrafts...therefore, they put this on my account without my requesting to make sure I overdraft so that they can collect fees. I am still fighting with them to get my fees back.
If I do not have a history of overdrafts...why do I need something that will allow me to overdraft...it is obvious that it is to collect ridiculous fees./
The bank provides matrix coverage in the event of an emergency, what if you were out of gas and had no way of getting home and no other means of making a gas purchase, in this even you would gladly over draw your account and pay the fee so that you could return home safe and sound. The best way to avoid over drafting your account is to balance your check book and be responsible for your own finances.
predatory fees, banking practices, and horrible customer service
After this being the SECOND time that this ridiculously absurd bank has given me and my partner the run around about our account, I felt it was due time to come and complain. First and foremost, Fifth Third Bank is a predatory fee bank. Jacob and I switched from Lafayette Savings Bank to Fifth Third Bank about a year ago when we moved to Indianapolis. No idea why, but we did.
Long story short. We overdrafted our account by 45 cents and were charged $148 in overdraft fees due to "Pending Transactions." I sat on the phone with Customer Service for a decade and a half with some ignorant SOB named Michelle who decided to treat me like a four year old and explain "finger painting by Fifth Third."
Well let me tell you something, I don't appreciate being spoken to like a four year old, number one and number two, they call other banks loan sharks (like American General Finance). HAH! Excuse me, but that's almost 35000% interest on $0.45.
Just watch out. These people are horrible and don't help worth a damn.
They are modern day crooks hiding behind the government.
I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/
My wife and I have a simular problem with them now. Our account was overdrafted by $0.19 and by the time we recieved notice it had grown to $219! We went into the bank to discuss it with them and were told that they had called us and sent letters to our address. However, when they went to show us the letters (plural) that they keep copies of, we were told by the person in charge that they had fogotten to make copies of the letters those days. The account was closed due to us not contacting them about paying the overdraft the day before we visited conviently enough and were also told that we must pay the fee's and then they would decide IF we could open another account with them. So, I will dispute the charges they sent (after two days) to collections and now have activiated an old family account instead.
service charges
Had a balance of 67.00 and used an atm for 75.00...Had over 400.00 in service charges. I called the band in fair haven michigan where I have had an account for 18 years plus a mortgage (2) and all they would take off was 100.00. Not only that...When I Hung Up...I looked at my account and they closed it the next day.
53 Bank Stinks 53 Bank Stinks 53 Bank Stinks
53 Bank Stinks53 Bank Stinks
53 Bank Stinks53 Bank Stinks
53 Bank Stinks
53 Bank Stinks
Pick on the Little Guy...who else can I complain to...?
The complaint has been investigated and resolved to the customer’s satisfaction.
53 third bank has charged me overdraft fees on items that appear as cleared on one day then they appear a few days later when funds have gone down as overdraft. then they charged me a return fee on the same item, so I'm being charged twice on one item.
I contacted the branch manager who said to me that theses were legit charges and there was nothing he could do about it. this has been going on for over a month and I have lost over $600.00 during that time. We have finally decided to close our account. BEWARRREEEEE!
They did the same to me and I'm trying to dispute it now.
I am looking to start a class action law suit but need your story cut and paste it here.http://closeyourbankaccount.blogspot.com/
well i pulled up to an ATM machine withdraw 67 an my customer copy said i had available 120 an on balance said i was negative 25 it got me all confuse so the next day i went to the bank they said i was being charge 3 overdraw fee's when i knew i had money where did that money go?i got mad and told them how could that be possible im not gonna pay for some thing that i never used so then i also had a savings account an they said i had to keep 200 dollars in there for at least 2yrs i was only 6 months with them banking so i decide to keep my savings there and soon i found out they charge me the fee's from my 200 dollars savings account iwas so mad they still your money and they say is your fault.
overdraft fees
1. On 9/05/08 I had balance of 85.34 in checking account (pretty low i know does not happen often)
2. on 9/06/08 I deposited a check in the amount of 551.99 (I was aware that only 100.00 would be available immediatley giving me a balance of 185.34)
3. on 9/09/08 when I checked my balance in the morning because I knew I cut it close and had some debits pending from my check card, my available balance was 449.73 however I noticed an overdraft alert (I clicked on the alert however system told me data was not available yet please check later)
4. Now here is where it starts getting great -- a bogus "internet check" was cleared thru my account putting me overdrawn on my account. I did the math since everything was listed and my last 2 debits from my check card from Starbucks put me over my limit. So now theoretically these 2.00 cups of coffee I had purchased 4 days ago with my check card are now going to cost me 39.00 each (2.00 + 37.00 overdraft for each cup of coffee). Well I was upset but knew hands down the internet check was bogus and did not see any reason I would not win the dispute.
A. Internet check had invalid routing number (I went online and checked with CHECKCOMPOSER.COM and routing number does not exist (ended up it was old routing number from old bank before it was bought out by 5th third bank probably close to 10 years ago))
B. Check number was not even remotely close to my current check numbers.
C. Name on check was mine however address was Hendon Road in Hartford CT. I have never been to conneticut and Hendon Road does not exist in Hartford CT. (I called the police in Hartford and confirmed this was a bogus address).
5. It gets better -- So now I go to that Starbucks place and purchase coffee and a breakfast sandwich and put it on my dreaded check card (remember I just checked my available balance and it was 449.73) thus I new I had plenty to cover this purchase. Then went to the bank filled out 5 page form to dispute charge and went to work. Well the next day went back online to check on my accout out of curiosity and also look at my overdraft notice and behold this 74.00 overdraft was now 148.00! The ### took my 5.18 purchase that I had made the previous morning for my coffee and sandwich added it to my debits which had already posted and now instead of my last to debits being overlimit my last four debits were overlimit so they could tack on another 74.00! One last note -- My overdraft notice is dated 9/09/08 however this 5.18 they added to the overdraft did not even post to my account until the morning of 9/11/08 It's unbelievable
To date it's going on for close to 5 weeks. I've had to close my old checking account, open a new one, I am still waiting for new checks to be delivered to me (3x i've requested new checks still not have received them) and have had to contact credit card company, cable company, health insurace company etc. All of which I explained that I had to close my account open new account and the # only gave me 6 checks to hold me over until they get new checks to me. I've had to do some online banking to pay some of these bills until I get my checks. 148.00 is not going to break me however it is a matter of principle — I will get my money and run
After reading your complaint. You are playing the floating game. I am not affiliated with 5/3 other then being a customer. Of course they have fees, they are in business to MAKE money. You "assumed" that the money would be available and ready for use. You spent before you had. So, slamming a bank for unfair business ethics, let's look at you first. By the statement "I normally, don't have such a low balance." I say BS. You float between each check hoping not to get caught by your short curlies. You got nailed, and it cost you. Teach you a little tip. Bump your account by 100.00 and forget it's there. Then you will have the finances available. Remember, you are the one making the banks rich, not them "ripping" you off. Why do I know? Because I once did the same thing.. Blamed the world, these fees wouldn't exists if people banked with ethics. When ethics left, the fees started piling up. My parents had a min. balance between 500-1000. I never EVER heard them complain about their bank
Your not alone please cut and paste your blog post here.
I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/
overdrafts with positive balance
On 10/03/08 I depostied a Government check for $ 336.00 into my checking acct. that had a balance of $ 429.74 for what I thought was a balance of $ 765.74 . I then went to the grocery and other shopping . On the same day two (2) checks came in . The total value of ALL spending AND checks came to $ 541.52 ( $50 of that was pending and was paid out on 10/06...
Read full review of Fifth Third Bank / 53.com and 5 commentsrip off
I have read reports submitted against Fifth Third Bank Corp in regards to their methods of creative transaction alterations to unfairly create debits against member's accounts... I AGREE 100% and feel there should be a Class Action Lawsuit against Fifth Third Bank Corp.
Personal Incidents-
1. Fifth Third has withheld debit transactions for extended periods of time then strategically batch posted them while delaying deposits to overdraw the account. They then proceeded to initiate overdraft frees per line item.
2. Direct Deposit- Payroll Direct Deposit is to be posted and available for transaction the day of the posting. On Aug.30, over $4, 000 from payroll was direct deposited into my account. On that day, resulting from their creative transaction management methods, one of their batch postings of debits took the account negative and was overdrawn by approx. $200. Fifth Third did not credit my account of the direct deposit payroll. As oppose to crediting the account, they placed the funds that should be available from my direct deposit on hold.
It forced me to visit the branch office on Saturday morning to discuss the issues. I was told by the acting lead officer that the reason for the direct deposit being place on hold was because she personally placed the account on hold because of the overdrawn status several days earlier. During that discussion with her, I later understood, thru her own admission, that if I hadn't physically visited the office to resolve the issue, my account would still have been on hold status with no funds available.
I then asked a simple question and attained an answer that clearly points to Fifth Third Bank Corp. practicing unethical transactions at the cost of their members: My question was, 'when an account is place on hold, is it done manually, as in by a person and not systematically'; her response was 'yes'. I then asked, when an account is overdrawn, are overdraft fees debited from account thru automation, as in automatic thru their so called 'robust' system, her answer was 'yes'.
Finally my ending question to her and my point- In this day of technological marvels, why and how, from an ethical standpoint, can Fifth Third, or any other banking institution get away with running two systems (manual and automated) that clearly preys on members funds to benefit their organization.
The complaint has been investigated and resolved to the customer’s satisfaction.
this bank is a scam. i had several transaction made that shoul have been covered. they charged my last which the most first enabling me to overraft 4 small item which should have been paid. on top of that my account it -36.48 i was going to pay to off et the balance but they sai i would still have to pay overdraft. my account is set up to decline payment if there are not enough funds but yet they allowed charges to go thru... i will no longer use this bank. everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
I've had about $700 stolen form me by this bank in a little over a year. I have a lawyer interested in bringing a class action suit against them feel free to contact me at sue53now@gmx.com for more information. Also to help join sueeasy.com and join the "fifth third bank - predatory..." case. It's a way to help get the class actionc ase against them moving and can help you to get your money back.
I actually have had Fifth Third Bank overdraft my account for the second time from what I consider unethical practices. I overdrew $1.11 and was charged $465 in overdraft fees. This is how they do...I had debit charges on my account from THE DAY BEFORE a check for $50 came through which caused me to overdraw $1.11 (my mistake, but I had more than enough money to deposit the next morning to cover it, besides my direct deposit). I would have understood a normal $36 overdraft fee for that one item, but they said the check was 'pending' on the previous day, so in turn they tacked a $36 overdraft fee ON EVERY ITEM that day which total hundreds. How can they do this? This is the second time they've done this to me. They rearrange the debit items from most to least somehow, not the actual time they come onto the account. I work in billing at a very large corporation and we would be fired for rearranging anything on a ledger! From what I can see this is down right FRAUD.
I argee with you . I have a problem with 5/3 Th charging overdraft fee for an account which I closed in Sept. 2008. They have put my name on ChexSystems. There wasn't any money owed at the time this account was closed. They also took money out my other accounts to put into this account. If you decied to take them to court count me in . They have bad customer service and over charge there customers. Someone needs to do something . I owe 1, 400 for an account in which I closed.They gave me no explaination how this could happen. Patricia A Luster
I have posted severasl complaints and would like to file a personal complaint against them for losses and damages as well as a punative suit for unethical banking practices. Currently I just don't pay the fees and let them attempt to take me to collections, then dispute.
I too have fell victim to Fifth Third's dishonest and unethical way of, what they call, business. I would love nothing more than to see that this institution gets what they deserve. If there is a class action against Fifth Third, please count me in.
This same thing has happened to me just recently. I am on board to support you and anyone else with going forward with a class action lawsuit. Someone has to put a stop to their bad and unethical practices. Bank of America had a class action lawsuit against them for the same thing that Fifth Third has done. The consumers won that lawsuit. I am on board to support whats right.
rip off
I closed my Fifth Third account today. I'm sticking with a credit union now. They only charge a $20 fee and thats it. I can say that I'm not the greatest at balancing my check book but these fee's are outrageous! I can understand a one time fee of x amount of dollars for being over. It would seem like you wouldn't be able to use your debit card if your in a negative balance though. I'm a World of Warcraft gamer. I canceled my account for a little while and started it back up. Before all this my phone company decided to charge me a week a early and I wasn't aware of it. So I was thinking I had about $60 to spend. I paid the $15 for the month Warcraft fee. That ended up being a $33 fee. Warcraft also charged me a $1 fee separately to check my account or something like that. Which ended up being another $33 fee. I didn't realize all of this until about 10 days after the situation. Then to top it all off they charged me $6 a day fee until the negative balance was paid off. So that ended up being a $60 dollar fee. So I ended up paying $126 worth of fees for being about $10 over...
Seems like there should be some law against this. Isn't there a law against credit card companies for charging too much interest? Fee's are about the same as interest just paid in a different way.
I'm going with consumers credit union now. From what I heard and seen it seems like a decent place to store your cash. Any comments would be appreciated.
The complaint has been investigated and resolved to the customer’s satisfaction.
53 bank is such a rip off. I hate the tellers and the mgrs they are all liars. They are rude, nasty liars. And the customers are wrong. Especially when they are tring to steal your money and justify it and then say they are sorry. Well they can just save their apologies and their lies.. They hold your money, all these pending transactions for days, if the money is there clear it. Cash a check oh don't do that you can only get $100.00. And the rest we have to wait for it to clear. I know when i get paid i need to pay my bills.. They got me good. I'm closing my account and i want to hang them...
Never the banks Fault "Ya Right" Charging that amount of money for overdrafts +++.
Modern day Theft... Fight back and if you two jokers above post on my blog I will delete you.
I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/
It is always the banks fault so they say. You should keep better records and understand the charges on your account when you open it up. It appears that the phone company was in error not the bank. I believe the phone company needs to reimburse you the overdraft fees
You should try to contact the phone company. If they billed you a week early, it's their fault and they caused you the overdraft fees. Let them know what happened as a result of their clerical error, and see if they will credit your account. It's not really the bank's fault, you should be mad at your phone company, not the bank.
horrible service
I have had a horrible experience with Fifth Third and would only recommend them as a last option. My experience began with them 3 years ago. A year into our relationship their business advisors informed me of business option they could offer me to help facilitate my international business. Six months later I had two German clients ready to utilize this option using two different well known and respected German banks. Fifth Third's incompetent employees lied to me and a VP called me telling me that they could not provide the service. What!? It cost my firm $20, 000 and two large clients. This was the biggest shortcoming and most important. On an everyday basis that any user can and probably will experience:
1) An ATM that reported paying out $400 when nothing was paid out. The camera and money count can confirm it. I immediately tried calling but there is no one that can help you until Monday. What!? Monday I was informed it was a common problem with that ATM. It took 1 week for them to correct it. Not next day. Top notch service.
2) Two ATMs at one bank and both not working. Top not service again.
3) Teller is not fluent in English. Asked to have a certified check made out to Diana xxxxxxx. Was asked to write it down. I sad it is five letters. And slowly sad each clearly with proper enunciation. She still did not understand. I am first generation so I understand the difficulties for immigrants and make a point of being open minded and helpful. This to me is unacceptable for someone in her position. This is America and such inability is unacceptable unless we want this country to degrade.
4) $3500 check deposit from a company whose check is deposited twice a month. Three days later took out $500 and was informed $3000 was available by ATM receipt. Fourth day went in to office to withdraw $2000. Was first informed manager's computer was not working properly so had to call other office. Other office computer was not working properly so they could not read the check. Then manager tells me that I had to wait another week for check to clear. What!?
It is sadly becoming common knowledge that checks can bounce a year out.
I have never seen worse service from a bank.
These are personal experiences over several years.
If you want to deal with such problems, incompetence, and inconveniences then risk your money with this bank. Otherwise I recommend you avoid this firm at all costs.
Your all correct they are stealing from hard working Americans. If you don't do something now you will be getting a rate hike of around another dollar or two per overdraft. 35-37.00 will be put through as the new charge. Join the others who gave almost 40 billion dollars last year to the banks. Who is in the right!
I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/
I have been banking with 5/3Th bank for 5 years and haven't had any problems. Until July 2008 when there were strange charges on my account. I notified the bank right away. I want through everything on my account one by one which charges were mine and which were not. Than I was told that I couldn't dispute the electric checks, because they had the routing number and account number so I must have given it to them. After fighting with them I decided it would be best to close this account. So on Sept 11, 2008 I closed this account and opened a new one. I hadn't hared anything until Nov. 2008 .When I received a letter from 5/3 Th bank. They said that my account was over drawn $1, 400. I was very angry since this account was closed. 5/3Th also took money out of my other accounts to put into this account. I went to the bank to discuss . I had to file everything again since the person I was dealing with no longer work there.I explained that how can be charge for an account which was close 2 months ago. They side that the account can be open again if there is active. I told them I close the account because of identity theft . I have not hared anything until I want to open a new account at an other bank. 5/3Th put me on ChexSystems for an account which had 1, 00 in when I closed it. My new account is overdrawn due to overdraft fee. This bank has bad customer service .I want to change banks. Patricia A Luster Chicago Il
Requested $200.00 from 5/3 ATM located in Chesterton, Indiana and a fee of $20.00 was requested, I believe this "highway robbery". Would you please explain what is going on, or his this normal operating practice. I, am geting very discussed with 5/3, having over six figures with your bank, I would think that I would be treated better. In this little town of 11, 000 people and a total of 14 banks you would expect better service from 5/3.
Being with this bank since 1978 and going throught all the changes over the years I would expect better.
Sincerely,
Richard E. Draschil
I have been banking at the same institution for the past 30 years and was making a deposit when the teller asked me for identification. What is wrong with this picture? However in the winter I bank at the Palm Habror Fl. branch and the people are great.
terrible experience
Fifth Third Bank foreclosed on my home illegally. They used forged signature on a loan modification, which the interest rate went up. They applied illegally fees for an alleged missing payment for 7 years. NSF on a money order. Applied hazardous insurance when they did not pay for home owner's insurance. Lied about the fee and said it was PMI. The bank sent a letter promising an investigation but within hours sold my home at a sheriff's auction. Offered me a repurchase agreement but in court denied the entire thing. The bank acted as if they were working with me but this was just a scam to get me to court to have me evicted.
This bank stole my home because of all their deceit and undermining ways. Please watch out for this bank because they do not care about any of their customer's!
The complaint has been investigated and resolved to the customer’s satisfaction.
post your story. Banks almost stole over 40 million in overdraft fees in one year.
I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/
harassment
Sick and tired of getting computer messages and then nitwits harassing me when my loan is not even late. Within 3 days of the grace period I have been harassed constantly that I paid the loan off and told them to shove it. Harass customers that are LATE or missing payments... I have NEVER been late and have to put up with this BS... NO MORE... FIRST THIRD BANK STINKS!
On ALL my taped recordings I constantly tell the caller how disruptive they are and I'll never bank there again. IF you want a CAR loan DISREGARD this group of NIT WITS...
The complaint has been investigated and resolved to the customer’s satisfaction.
Fifth Third Bank of Cincinnati has an employee whom works from home, this employee regularly boasts at neighbor gatherings how she looks up confidential information on other neighbors should they have an account with 5th 3rd banks!
We are appalled by this!
What can we do to prevent her from further invading our privacy?
I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/
I recently went through weeks of harrassment by 5/3. I got a call from a 'collection agency'. They were making up lies and telling me I had $400 that was past due on a loan. They gave me false information, an address that was 15 years old, and then told me that I lied on my loan application.
Well turns out, this 'collection agency' is an internal department of 5/3. I switched car insurance and my insurance agency didn't sent them a certificate. 5/3 purchased insurance and wanted me to pay for it.
I sent them all my insurance information, but continued to get multiple daily phone calls from the 'collection agency' saying that it was going to court.
It took ten phone calls to 5/3 customer service to get them to stop AFTER they received the information they wanted.
I will never do any kind of business with 5/3 again.
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Agree with everyone. This bank will change the rulese mid-game, slap you with fees, and then treat you like a piece of human garbage when you call. Their customer service reps might as well be robots programmed to demean you and refuse your every request. I've been dealing with one stinkin' "over limit" fee for over two months now... long story short, this fee is a result of some super predatory and unethical business practices on the part of Fifth Third... and I for one am totally fed up. My question is, what does it take to bring a class-action lawsuit against a firm for unethical practices? Or, if that's not possible, what type of lawyer should I look for to at least help me get my individual matter settled?
I'm not surprised at all and believe 95% off the horror stories about this "Free Checking" Crap that this 53rd bank claims they have! They are the most incompetent "Professional Bunch" of people I've come across in my 50 years of living! I started a bank account with them in July of this year because the company I work for has their business and payrole there, and was switching to Direct deposit. That was the beginning of the most disfunctional bunch of people I've ever met, customer service, local branch, etc. It started when I was charged 7 over draft fees on a debit card only, in the "pending status" when we all know that the funds are taking from the available balance immediately, but because they were in the pending status and one overdraft accured I was charged $198.00, and was told with a giggle that I was being charged another $132.00 at the end of the day and didn't know what for and wasn't even giving the opportunity to make it right!?!? After three months of arguing that the funds were there in (black and white) one of the overtures ($33.00) was put back with a note attached by one of the only people in the Cincy customer service center that obviously knew that something wasn't right. This person also E-mail her supervisor about this and I'm waiting for a responce. Also, I'm just getting started, Recently I wrote a check for $125.00 to a meat vendor on the 27th of October and the check was electronically withdrawn from my account 3 days later...O.K. no big deal...? Wrong the bank paid the check again 16 days later! I brought this to their attention...(thats funny) and showed that it was the same check number and the name on the check with the same date it was wrote (keep that in mind), of coarse my account was $3.98 over by of the day because of this and guess what...Yep, overdraft fees out the yeng-yang! I keep the minimun in this account because of their borderline illegal, and unethical business tactics. Of coarse I had to take off work, another $250.00 down the drain, to try to get this reversed and was told we'll (local bank) investigate it(?) and monitor your account and call you back each day and let you know what we can do for you...waiting, waiting, waiting. of coarse no reply! So I called the customer disrespect service and was actually help by the formentioned person I spoke about earlier and the fees were reversed along with one that was applied in July. Suddenly while at work I strangely get a call form my local bank in Huber Heights, Ohio, who said that they would monitor my account and call me everyday saying "well I got the overdrafts taking off because of the double cashed check, I was told by this person at the local bank that because it was longer than 30 days on the incident in July that nothing could be done about that?" not true...well needless to say I let her have it and she was actually left speechless. I in fact took care of it myself with the forementioned person, Her name is Vicki, and called her on it! She didn't know what to say and my next adventure is dealing with the check that was cashed twice...it was probably my fault for sending the same check # twice (what the @!#*)according to the last customer disrespect service non-english person I taked to ? Keep ya posted ! (Is this the good stuff you go through with the great free checking bank they claim to be ?) My wife and I can't purchase a damn turkey or I can't buy a new pair of work boots because we are so gun-shy to spend a dollar...! Anyone got a good attorney or a class action law suit I can jump on? Any suggestions would be greatly appreciated...?
Fifth Third Bank does not care about the customer.
They do accounting backwards Highest to lowest clearing your account so they can maximize the fees to the customer. I had 32.00 in very small transactions clear - if they did accounting normal lowest to highest I would have had a 35.00 fee. Just one. But because they do it opposite it cost me over 400.00 in fees... plus 8.00 a day - for 20 days... I was unaware of the account going negatvie so that was another 160.00 - They would not refund ANYTHING. The Customer Service Person said - if you dont like it - Bank somewhere else.
I contacted an attorney - they are preparing a lawsuit - if you also feel they are Predatory, and do unfair business practices you should also call...
Lieff, Cabraser, Heimann & Bernstein, LLP
One Nashville Place
150 Fourth Avenue, N., Suite 1650
Nashville, TN 37219
[protected]
I have lawyers interested in filing a class action lawsuit against Fifth Third Bank for Predatory Overdraft Fees and Unethical business practices. Please send your story along with and proof you may have to Sue53Now@GMX.com
You need to bring your acct to a positive balance before you can close it, otherwise it will be charged off and then reported against your credit...
How's this...we closed our account because 5/3rd was gouging us and causing our account to go negative through fees that they did not tell us about until it was too late. Then, after closing our account, a once-a-year automatic direct withdrawal, that I had totally forgotten about, came through (what are the odds!) and 5/3rd of course, charged us a fee on a closed account! They had called to ask if we wanted them to pay the auto withdrawal. I said no, we just closed the account. The woman said OK and hung up. Then 4 days later, we get a call from the bank saying we were overdrawn! I called and said " huh!" She said the act of asking them not to pay the auto withdrawal was a charge-able action. They now were charging me a daily, ever growing, late fee even though my account was no longer at the bank. As a courtesy, they said they would waive most of it, but we still owe them $12 for nothing. Someone has to start a Class-Action lawsuit against these thieves. I call it a reverse bank robbery.