Fifth Third Bank / 53.com reviews and complaints 423
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poor customer service - rude
I was at the County Clerk Office today because the I needed to get the title of my parents' car. Their computer showed that Fifth Third still had a lein outstanding on it since 2005 which I knew was incorrect. The car was paid off at least 6 years ago. I called on behalf of the Gov't office and Greg of the title office insisted that he would not fax them the information until he got my executor of the estate papers. I insisted it shouldn't matter who I was and that I had already submitted all of the proper documentation to the Gov't office. The Gov't office are the ones that needed that last bit of information because they already had all of my stuff. We knew it had to be a mistake because it was from May of 2005. This error was made from Fifth Third because they never sent the information into the State when the car was paid off . After waiting an hour and fifth-teen minutes, I called and was put on hold another 15 minutes and Linda tells me that Greg does have the paperwork but that it is going to take 24-48 hours to review. I was furious! What is there to review? My paperwork is none of your business. Your only concern, is the bank had a loan and it was paid off. Just fill out the sheet and and put the date when the loan was paid and all of this would be over. There is nothing to be review ! But Greg and Linda want to be so insensitive and extremely rude that they aren't even thinking about the situation. It is the County Clerk's Job to make sure they have the prober paperwork. It is your job when a loan is paid off to notify the State. But if you don't do your job, then send the information to the County Clerk office quickly so the customer doesn't have to be inconvenienced anymore. It is absolutely asinine to be told it would be 24 to 48 hours. Greg was being extremely rude and insensitive knowing that I told him my Momma got caught up and couldn't get out of the house fire. The office closed so now I have to make 2 more trips all of the way back downtown. Terrible CUSTOMER SERVICE! If Fifth Third Bank, would have done their job in the first place...none of this would have happened!
The complaint has been investigated and resolved to the customer’s satisfaction.
cannot change the address by phone
I am very disappointed with this bank's service!
We have a business checking account with 5/3 bank since 2005. Recently our business moved to a new location in Charlotte area. I went to one branch office located in Harris blvd. to update our address in last week. I was told that our address had been changed. Later on I called the 5/3 bank's hot line [protected]) to confirm this address changing, and I was told that it is ok.
However, I found our new address was totally wrong when I received a confirmation letter from 5/3 bank yesterday! Then I called that hot line again to make another change. A manager (ID: MSROTS92) treated me very tough. He insisted on asking me to provide the exact address of the branch office when I opened our business account. But I cannot remember that. I told him that I can provide some recent transactions occurred in our checking account, but he rejected my requests. I cannot believe that this is the service provided by 5/3 bank! I would definitely close our account if this problem could not be solved with my satisfactory.
ridiculous fees for in bank transaction
I have a small business checking account attached to my regular business checking which is my self funded overdraft protection account & I use it to have my company shipping charges directly debited from it. I went to my local branch and had the teller transfer funds for me between the two accounts. Simple enough. You would think. Instead, a whole month later at the end of the statement period they tacked on a $25.25 service charge fee. My account was positive so I called the 800 # and asked about it. I was told it was the fee they "always" charge on business accounts for the teller to do the transfer instead of me going online and doing it myself. And get this I was told it was in my paperwork I signed when I opened the account, which was about 3 years ago. I was told I knew about this and so its justified. Its true when there is an overdraft situation and the bank has to initiate the transfer there is a fee associated with it. My accounts were NOT overdrawn. This was not an overdraft situation. I was just transferring money. Now I've been chasing this around for almost 4 days and supposedly twice it was fixed and then I was informed the person who kept me on hold to fix it both times did not have the authority to fix it! What a circus and they still have not returned the erroneous fee. If this is how they make money and what they pay their workers for its an embarrassment.
satisfy loan after vehicle was totalled
I recently had an accident and totalled my awesome vehicle. i am without a vehicle now for near 6 weeks, Meanwhile i lost my job "because i cant get there", lost my place to live for "having no job" and im waiting for them to send everything snail mail. this is luticris. Cant these huge companies figure a way to help rather than hinder this process? The bank has to wait for the insurance claims and claims has to wait for the adjuster, the adjuster took at least a week, the insurance company is in Ohio "GMAC" and dont have any adjusters in this area, "ORLANDO FLORIDA" ever heard of this small town? once the adjuster talked to claims it took two weeks for anyone to tell me the status. the first lady i talked to dropped the ball, the second lady i talked to really didnt want to do someone elses job so she pushed me off for days until i got her to give me the name of the loss agent. the loss agent im sure was busy but it took him a week to tell me he mailed me papers to sign and return with notery stamp, which i had to walk to the bank to get. i overnighted the papers to him and he still tells me there isnt a way for the bank to get the check other than snail mail. This process he says could take ten days. This sucks, i cant even apply for a job outside a five mile walkin radius from my moms house were i have to stay and wait and wait for a usps miracle. im screwed
auto loan payment
I have had an auto loan with 5/3rd since August of 2012. When calling to make my payment for January, I was informed that my payment for the month was double the usual payment and the amount in my coupon book! Looking further into the matter, I descovered that an auto insurance poilcy had been purchased for me by 5/3rd. Supposedly, the dealership with which I purchased my vehicle had not sent my proof of insurance to 5/3rd, they mailed a notification to my old address, and decided to make the purchase on their own with no response. I have provided my telephone number and email address to 5/3rd and was not contacted on either. On Jan. 18th (when I originally called to make my payment), I was told to fax and/or email a declaration page from my insurance showing proof of insurance from August of 2012 to November 2012 and the full amount ($1, 740) would be waived. I then cleared everything through my insurance and personally faxed AND emailed the declaration page that day-11 days before I would be charged a late fee. I called today, ten days after my initial phone call, and was told that a remaining fee of $330 was still showing on my account. I eventually found out that whomever read the fax I sent did not aacout for proof of insurance from August 2012 until November 2012-THE ENTIRE REASON I SENT THE FAX! Because of this person's error, the few days it takes to process my new request to waive the $330 fee, and trying to avoid any overdue fee, I just had to make a payment almost $40 what I should owe. This is beyond ridiculous. I spent more than an hour being transferred back and forth on the phone on both dates and still ended up paying more than I should have due to no error on my part. I will NEVER do any sort of baking through 5/3rd again. Nor would I recommend anyone else to. Had the problem been taken care of when I spent hours out of my day to do so, there would not have been a problem. Mistakes happen. But when the problem is not resolved well over a week later and I have to take it into my own hands and spend my own time getting it taken care of and STILL have to pay more than I owe, there is a big problem with the way the business is being ran.
The complaint has been investigated and resolved to the customer’s satisfaction.
no sympathy for good customers going through rough time
I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.
Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.
If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again! PLEASE BE WARNED.
I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow, that is the same situation my husband is going thru right now after paying the for 5 years without an issue he got cancer and payments got behind they got very nasty and still today we owe one year and 3 payments and they are so rude and nasty no consideration at all. The worst bank ever.
auto loan fees
Guess I should have checked this website before I got a car loan with 5/3. I used my final coupon in Oct. Called early November because I hadn't received anything for payoff. I was told it had to be mailed to me. Received a letter that stated my final payment was due 12/14 and the amount was $XXXX. I sent that amount, the check was cashed 12/13. I called to see when I would received my Title and guess what, now I owe another $126 fees from November, which was when I called, plus interest. As if 6 years of my money wasn't enough!
The complaint has been investigated and resolved to the customer’s satisfaction.
We do not have a lobby in The State House in Columbus Oh, Or in DC like 5th/3rd This is why Banks can run this scam!
Picked up my 2009 Ranger for repo .we were talking to 5/3 /1 2/3s proper fraction at the time saw some funny lights out front the repo guy already had the Ranger on the hook, would not release the my little he had a computer in his truck, it said pick up my truck so he did 10 years ago he wouldn't have gotten out of my Drive .I called the bank the next day they said I could pick up my Truck for 1, 575.85 so I went dow to the bank tp pay it off .when I got there they told me I owed $1280.00 I told them to re check so they called some A-Hole in Grand Rapids Thats where there repo center resides, I should have known something was wrong, nothing good comes out of Grand Rapids.This time They told me the pay off was 1, 780.00 so if you are counting that is the third amount they gave me that same day within 1 hour The actual pay off was $1, 080.00 My math tells me that is $700.00 they charged me, when I asked Ms Hanky at the downtown 1 2/3 s she told me they payed a Bonded repo guy to pick up and store my Ranger .They must think we are born last night.When I told the repo guy about the $700.00 he was getting he laughed in my face he gets $100 for driveing from Woodville Oh to Toledo Oh and back in a 4 miles/gallon Wrecker, so this poor ### is getting screwed much worse than me.I know this is going on forever, my question is where dose the other $600 go.I'm going to call and find out, if they don't tell me at 5th turd This time I will send this info to the State Attorney, And the Consumer Protection AGENGY on is a D and one is an R .and just waite and see what comes up first I will also call my Union Hall Business Manager see if the Hall does any business witrh 1 and 2/3 rds If they do they will stop knowing 1 and 2/3rs is running a repo scam if any regular person did this they would be in Jail but we do have Lobbyest in the State House Run by R's I am retired and will make this my life job to stop this scam by 5//3rd
late payment
This is "not" a complaint, I wanted to let 5th thrd bank that my payment for Dec. 28th will be late! I over spent for xmas & I want have any $$$$$ until the 9th of Jan. I will send it in with a late fee so it will arrive by the 9th of Jan. 2013. I'm fully aware it is due on the 28th of each mon. & do apologize but its the best I can do at this time!
Sincerely,
Robert Acct # [protected] Soc. _ _ _ _ _ 1477
Why are you posting this on a public message board?
lien release
Paid off my 2013 GMC Terrain on December 5, 2012. Car was purchased from Foreman-Blair Buick - GMC - Cadillac in Springfield, Ohio. Interest rate was 1.47%. Total interest paid was $850 over the 5 year period. I closed the loan two weeks later and 5th Third charged me $400. fee for early cancellation. Despite three phone calls, I still don't have the lien release letter so I can get title. With this type of Behavior by 5th Third Bank, why would anyone want to bank there. I guess an attorney is my next stop.
Fifth Third Banks are crooks worse than the mob! I was charged over $175 in charges for a $150 deposited in wrong acct. Tried to remedy the situation but charges kept accumulating. Only $37 was reversed, then made a cash deposit to cover a check and 53 did not count their $37 reverse charge AND charged me a $37 fee same day!
These people are crooks and need to be dealt with now!
The redemption fee is so high, that I actually get less money that i deposited and all of the interest is also absorbed in the fee. They go out of there way to keep your money. They are supposed to be a good back, but all is see is money hungry chumps looking for other ways to keep my money because I don't fall prey to their overdraft or checking fees.
I apply for a loan they turn me down, but their early access they loan me 750 every month to collect the interest of 70 dollars every month but a car loan they will not give
lost rv title
My husband and I purchased an RV from an individual. Fifth Third Bank of Northern Michigan was the lienholder on the RV title. Upon processing our loan, my bank forwarded the $43, 000.00 payoff and the vehicle title to Fifth Third Bank for them to release the lien in order that we could transfer ownership and list my bank as the new lienholder. Fifth Third Bank received the funds, paid off the loan, sent a Release of Lien letter back to my bank, but did not return the title. They are now telling us that they do not know what happened to the title (which is a nice way of saying that they lost it) and that we need to file for a lost/duplicate title. Instead of having any concern at all and getting off their DUFF to attempt to locate the title, they want us to incur the expenses and time involved to just file for another title. Obviously they got their money and that's all they cared about. It is inconceivable that a bank as large as Fifth Third Bank is this irresponsible in their actions. I am so glad that I do not trust my money to an irresponsible financial institution such as this.
gouging fees
CLOSED a business account.
My Roth EFT came through the next day...they paid
It. But the account was closed! They said they
Keep the accounts active for 30 days & charged me $75.
32.50 for the EFT & 32.50 for the money we withdrew
From the account. The bank manager closed the account for
Me & gave me the money...but the charged me
For them NOT freezing their closed accounts.
Anything for more money!
Disappointed in 5/3 banks.
Horrible business practices- would not recommend
Them to anyone.
Get out of their banks - they are TOO fee greedy!
The complaint has been investigated and resolved to the customer’s satisfaction.
no response on request coupon book
i have had reps. at my bank eagledale shopping ceter brach, indpls indiana 46222 to issue me a coupon book for a residential property so i can make my regular payments.it has been over 3 weeks and still no coupon book or even a phone call or letter explainging what the problem can be.i am paid up through sept. of 2012..my interest clock is ticking..costing me interest money each day that goes by..not good business, how hard to mail me a coupon book, come on fifth/third bank lets et with the program..terrible customer service and very rude people on the phone..i cannot wait to get my obligations paid in full to dump this bank, fed up after they bought out peoples bank, this was a great family owned bank...
The complaint has been investigated and resolved to the customer’s satisfaction.
deceitful business practices
We refinanced our house with 5/3 Bank a couple of weeks ago. At the close there was a document to authorize automatic withdrawl from our checking account for the monthly mortgage payment. Since our 5/3 checking account is only used for our line of credit that we have with them we declined to have our mortgage payments automatically withdrawn from our checking account. That seemed fine and the close went through.
A couple of days ago we received a form from 5/3's post close department asking us to sign the authorization to make automatic withdrawls from our 5/3 checking account for the mortgage payments. I called that department and they; as did the lawyer, said it was no problem not to authorize the withdrawls.
Yesterday I received a very curt email from our loan originator saying our rate was based on having automatic withdrawls for the payment and if we did not authorize it we would have to pay close to $800 in penalty. Keep in mind that we did not get the loan for free. We paid $3.7K in settlement charges, $2.2K of which was to 5/3 for the loan. Now they say we got a special rate bound to the automatic payment withdrawls.
The complaint has been investigated and resolved to the customer’s satisfaction.
cold practices
I have not even had my checking account open for a year and they found a way to screw me over. I opened up an account with 5/3 to take up their promotion of receiving $100 if you open up a checking account with them, big mistake. The promotion had some stipulations that you had to keep the account active for a certain amount of months to receive the promotional benefit. I made the appropriate transactions and nothing. So I had to call customer service just to get the promotion they had and they acted like they didn't even know it existed. So they took care of it and that was fine after a long drawn out conversation and I thought everything would be fine, but I was wrong. I have another bank I primarily use and because I didn't use my checking account with 5/3 over a period of 3 months I was charged the $7 maintenance fee that put my account into overdraft so I was charged an additional $30. Since it was the maintenance fee that put my account in overdraft, no notice was sent so I had no idea at all. I didn't have but only enough to keep the account open so when I got charged the maintenance fee and overdraft 5/3 CLOSED my account AND sent it to collections WITHOUT any notification! I also have a savings account with them that has enough to cover the maintenance fee if 5/3 cared enough to take care of their people. They told me that they have features through text or online for me to keep up with my account, but why would I need to if I don't primarily use it? It's not like I over drafted my account through my own doing. I had no clue about the maintenance fee. I am appalled and highly recommend not banking with 5/3 at all.
fifth third bank can be tough to handle if you are battling them alone
Fifth Third Bank needs to be pressured with Imminent (BK) Threats or Mediation Law and Procedures.
They are basically a giant collection agency. They purchase the distressed mortgage at Extreme Discounts from various key players in the sub-prime arena. They collect aggressively on this paper. They do not play by the rules and need to be pressed hard.
We have completed successful loan restructuring cases with Fifth Third Bank. They are all long run and brutal battles.
Feel free to visit our website for further details on avoiding a Pending Sale Date.
www.freshstart-mortgagesolutions.com or www.freshstart-legalnetwork.com
You may also call 1.877.297.7011
Good Luck Homeowners.
rude customer service from total loss department
I had called about my account from the total loss department and spoke with a woman named Kelly. My insurance company sent a check to fifth third and it has been not processed yet. During this period a monthly payment on my old car was due at the beginning of the month. I was told I had a grace period of 10 days and not owing any money on the account. Kelly told me that money has been accruing on my account that I will need to pay. I told her that I should not have to pay any late fees because a check was sent from my insurance company. I asked to speak to a manager and Kelly said no. I continued to ask for a manager and she refused to transfer me and hung up on me. I have never been treated with such disrespect and if I want to speak to a manger I should be able to! Kelly deserves to be treated how she treated me.
I call to speak with a manager and they know who I am and they will not transfer me to a manager. They can see my number from the caller ID and know who i am without me even giving them my information.
Yes I know that but the fact that she hung up on me and refused to transfer me to a customer service rep is not right
copy of loan agreement
I purchased a used car in November, 2011 and the car dealer neglected to enclose my loan documents in the packet I received. I've called 5/3 Bank five times since November and still have not received a copy of my documents! I've even talked to managers who said they would get the documents faxed to them and then personally mail them to me. Apparently, the manager never got the documents either. I am so fed up with this bank that I borrowed the money from someone else and paid off the loan today after two months. And then I got hit with a $195.00 early pay-off fee which the car dealer loan officer conveniently forgot to mention! My advice - get a loan from a credit union instead! And don't buy a car from Kerry Ford either!
lack of customer service
Not exactly a complaint worthy of the 60 Minutes but...
astounding lack of customer service - holiday sprint - extra dose of Bah Humbug - pick one!
Earlier today stopped by my local 5th/3rd branch drive thru for some minor banking, I requested a couple of "dog biscuits" - that's right, dog biscuits. Did not have a dog in the car w/ me and was told that they, the employees, buy them themselves. No dog = no dog biscuit.
Bottom line #1: no frigg'n dog biscuits for the dog!
Bottom line #2: I'll be closing by multiple business & personal accts w/ 5th/3rd next week.
merry christmas.
signed,
former long-time, soon-to-be-ex-customer. Any wonder local community banks AND credit unions are cleaning the clocks of the big, national banks
doubled final balance
I'm in the final year of a 5 year finance agreement with Fifth Third Bank. They financed my car. My husband just called to get a payoff amount and they told him that we owe exactly DOUBLE our actual balance. Nobody can provide a payment history or explain how this is possible. When I calm down I will have to seek a resolution. Any ideals on where to start?
The complaint has been investigated and resolved to the customer’s satisfaction.
File a complaint with the federal reserve if you feel you have been wronged. They oversee the banks.
http://www.federalreserveconsumerhelp.gov/
Unprofessional
I contacted them in regards to a fee on my sons minor student account for excessive transfers of funds. I explained that this was what was suggested we use when he went to college plus they add 3 other accounts for him. The lady stated she couldn't assist in the reversal of charges so I asked for a supervisor. His name was John Weiss (spelling?) he was rude, non sympathetic and stated no one but him could help and he wasn't reversing the charges and not willing to look into it for me. I then contacted my local branch explained the same story and how we went into a office an spoke with someone specifically about the transferring of funds and was directed to use these accounts. They were very professional told me what options he should use in the future about a different account he should of opened and she reversed the charges - it was only a few bucks. Well I went ahead and called back the customer service department because I wanted to get the correct spelling of Johns last name because I was going to file a complaint on how I was treated. They accidentally sent me to another John - a John Berger who was just as rude if not more rude than the other John. He pretty much said well I am not sure how to spell the other John last name, no I cant get it for you. Just go with what you got and laughed at me several times. At this point it isn't even about the few dollars it is about how these people are treating other my whole family banks there.. I constantly praise the services at Fifth Third bank I love our branch people they are always helpful and nice. But these people in Cincinnati customer service center are being led my very unprofessional individuals who need to remember we are their customers - without us they would not have a job. This is why everyone is fleeing to credit unions. There is more compassion and respectfulness in a smaller unit. I understand that people need to do their job and I respect that. But these two men were so out of line I couldn't believe it. I will not stop here - I will make sure I send complaints to all VP's State wide. These 2 gentlemen I hope will learn a lesson and maybe receive a low mark on there performance review. thank you!
The complaint has been investigated and resolved to the customer’s satisfaction.
Fifth Third Bank / 53.com In-depth Review
Overview: Fifth Third Bank, also known as 53.com, is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, Fifth Third Bank has built a strong reputation in the industry.
Products and Services: Fifth Third Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and more. Their offerings cater to various financial needs and goals. Additionally, they offer specialized services such as investment banking and wealth management, providing customers with comprehensive financial solutions.
Customer Service: Fifth Third Bank is known for its excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. Furthermore, they provide a range of online banking tools and resources, empowering customers to manage their finances conveniently and independently.
Fees and Charges: Fifth Third Bank's fee structure is transparent and competitive. They disclose fees and charges clearly, ensuring customers have a clear understanding of the costs associated with their services. Comparatively, Fifth Third Bank's fees align with industry standards and remain competitive among their competitors.
Technology and Innovation: Fifth Third Bank excels in digital banking capabilities. Their online and mobile banking platforms are user-friendly and highly functional, allowing customers to perform various transactions and manage their accounts seamlessly. The bank also integrates innovative features and technologies, such as mobile check deposit and biometric authentication, enhancing the overall banking experience.
Security and Privacy: Fifth Third Bank prioritizes the security and privacy of customer information. They implement robust security measures, including encryption and data protection protocols, to safeguard sensitive data. The bank also complies with industry regulations and standards, ensuring customers' trust and confidence in their services.
Branch Network: Fifth Third Bank boasts a widespread branch network, providing customers with convenient access to physical locations. Their branches offer excellent services and facilities, catering to various banking needs. Additionally, the bank has a vast network of ATMs strategically located for easy accessibility.
Financial Stability: Fifth Third Bank demonstrates strong financial performance and stability. With favorable credit ratings and industry rankings, the bank has established itself as a reliable and trustworthy institution. Recent mergers, acquisitions, and significant events have further solidified their stability in the industry.
Community Involvement: Fifth Third Bank actively engages in corporate social responsibility initiatives. They are involved in community development programs and have established partnerships with non-profit organizations. Their philanthropic efforts contribute to the betterment of the communities they serve.
Customer Reviews and Ratings: Customer reviews and ratings for Fifth Third Bank are generally positive. Customers appreciate the bank's comprehensive range of products and services, as well as their excellent customer service. Comparisons with competitors' ratings and reviews highlight Fifth Third Bank's strong standing in the industry.
Conclusion: Fifth Third Bank is a reputable financial institution that offers a wide range of banking products and services. With excellent customer service, competitive fees, and innovative technology, they provide a comprehensive banking experience. Their strong financial stability and commitment to community involvement further enhance their appeal. Overall, Fifth Third Bank is recommended for individuals and businesses seeking a reliable and customer-centric banking partner.
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Most discussed Fifth Third Bank / 53.com complaints
poor customer service!Recent comments about Fifth Third Bank / 53.com company
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I have been trying since 1/28/2921 to get the title for my vehicle loan. Getting the run around at every turn. Sun Coast Credit Union contacted them and they were told it would be resolved. It is now March 17, 2021 The vehicle s still titles as Ffith Third as lien holder and I am making payments to Sun Coast and have no proof I actually own the vehicle. Terrible service broken promises I understand pandemic but give me a break...You has a job now do it before I contact the Better Business Bureau next
Wow, it was your parents stupidity that they didn't follow up with their loan satisfaction. I see the apple doesn't fall far from the tree in terms of stupidity. I feel sorry for the poor employees of the bank having to deal with a pomppASS, selfish, irrational witch. Aww, poor little baby had to wait a day or two for the bank to find the paperwork that incompetent mommy and daddy neglected to rectify. Poor little girl. Two trips? I hope you can handle the tramma.
Please seek professional mental health . You obviously are about to crack . If mommy and daddy would of done their job, you wouldn't of have to experience this horrible event.