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Fifth Third Bank / 53.com Customer Service Phone, Email, Contacts

Fifth Third Bank / 53.com
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2.1 400 Reviews

Fifth Third Bank / 53.com Complaints Summary

106 Resolved
293 Unresolved
Our verdict: When using services from Fifth Third Bank / 53.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fifth Third Bank / 53.com reviews & complaints 400

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12:59 pm EST
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Fifth Third Bank / 53.com fees

My Branch location is 11005 Kinsman Rd, Cleveland, Oh 44104..Savings Acct Number 589541 [protected] and Access 360 Card Number X3228 (gave card to bank teller--so don't have the full account Number).

As of June 1 thru August 31, 2018 I had an Access 360 Card balance of $9.99. On Sept. 1, 2018 a $4.00 service fee was deducted leaving a balance of $5.99. On Oct. 1, 2018 a $4.00 service fee was deducted leaving a balance of $1.99. On Nov. 1, 2018 a $4.00 service fee was deducted leaving $-2.01 Overdraft balance?. I had tried several time during the month of October to use the card but he pin number was not recognized.

I went to my Branch on Oct. 31, 2018 and closed the Savings Account. It had a balance of $354.16. I was paid in cash $338.16. What happened to the $16 difference (the associated at the Kinsman branch explained why a couple of times----which I did not understand!). I was advised to go to a full service bank where I could cash out the $1.99 balance on the Access Card. At the branch located at 12401 Cedar Road, Cleveland Hts., Oh 44106, I was told the card was expired and advised to talk to a Manager. I then noticed and told the teller the card was in my husbands name and was told I probably could not cast it out. Totally FRUSTRATED, I gave the Access 360 Card to the teller and told her to destroy it.

I opened the Checking Account with the Fifth Third Branch on Kinsman about a month after it opened and used it for many years. After awhile, I changed it to a saving account and had an annuity direct deposited into the account. Recently, the bank was no longer full service, but I continued to use it until too many fees began coming out of the account! Fifth Third has lost a dedicated customer who enjoyed having a branch around the corner from home. Fifth Third changed the function of the branch. Fifth Third took out a fee from an Access card that had very little money. Fifth Third deducted a $4.00 service fee one day after I closed my Saving Account which the Access 360 Card should have been attached to. I don't understand your procedures and I didn't like the unnecessary monies Fifth Third Bank took out of my Saving Account balance when I closed it and why all the fees from the Access 360 Card!.

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7:31 pm EST
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Fifth Third Bank / 53.com service fees

Branch at 11005 kinsman road, oh 44104. Saving account card number 589541 [protected] and access 360 card x3228 (gave card to a bank teller)

June 1 thru august 31, 2018 i had an access 360 card with a balance of $9.99. On September 1, 2018 a $4.00 service fee was deducted from the balance leaving $5.99. On October 1, 2018 a $4.00 service fee was deducted from the balance leaving $1.99. On November 1, 2018 a $4.00 service fee was deducted from the balance leaving a $2.01 overdraft. ? i had tried several times during the month of October to use the card but the pin number was not recognized.

I went to the bank onOctober 31, 2018 and closed the savings account. It had a balance of $354.16. I was paid in cash $338.16. What happened to the $16.00 difference (the associate explained something to me which i did not understand...She explained it twice!). I was told to go to a full service bank where i could cash out the $1.99 balance on the access card.

At the branch located at 12401 CedarRoad, ClevelandHeights, oh 44106, i was told the card was expired and told to talk to manager. I then noticed and told the bank teller the card was in my husbands name and was told i probably could not cash it out. Totally frustrated, i gave the access 360 card to the teller and told her to destroy it.

I opened a checking account with Fifth Third about a month after the branch at 11005 Kinsman Road, Cleveland, Oh 44104 opened and used it for many years. After awhile, i changed it to a saving account and had a direct deposit from an annuity deposited. Recently the bank was no longer full service, but i continued to use it until all these fees starting coming out.

Fifth Third lost a dedicated customer who enjoyed having a branch around the corner from home. Fifth Third changed the function of the branch. Fifth Third took out a fee from a card that had very little money. Fifth Third deducted a $4.00 service fee one day after i closed my saving account which the access 360 card should have been attached to.

I don't understand your procedures and i didn't like the unnecessary monies Fifth Third Bank took out of my savings account when i closed it and the fee from an Access 360 Card.

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9:36 am EDT

Fifth Third Bank / 53.com overdraft fees

Received numerous calls on my cell phone as well as my job from edward cohen [protected]...i didn't think they were allowed to harass you at your place of employment...apparently these fees are 10 years old for which i have never received..account was closed at least that long ago...there have been numerous complaints against this bank for this reason..is this legal for something i knew nothing about and has never showed up my credit reports? Also for the amount of time that has gone by?

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Alicia L. Warren
, US
Nov 24, 2018 12:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My Branch location is 11005 Kinsman Rd, Cleveland, Oh 44104..Savings Acct Number 589541 [protected] and Access 360 Card Number X3228 (gave card to bank teller--so don't have the full account Number).

As of June 1 thru August 31, 2018 I had an Access 360 Card balance of $9.99. On Sept. 1, 2018 a $4.00 service fee was deducted leaving a balance of $5.99. On Oct. 1, 2018 a $4.00 service fee was deducted leaving a balance of $1.99. On Nov. 1, 2018 a $4.00 service fee was deducted leaving $-2.01 Overdraft balance?. I had tried several time during the month of October to use the card but he pin number was not recognized.

I went to my Branch on Oct. 31, 2018 and closed the Savings Account. It had a balance of $354.16. I was paid in cash $338.16. What happened to the $16 difference (the associated at the Kinsman branch explained why a couple of times----which I did not understand!). I was advised to go to a full service bank where I could cash out the $1.99 balance on the Access Card. At the branch located at 12401 Cedar Road, Cleveland Hts., Oh 44106, I was told the card was expired and advised to talk to a Manager. I then noticed and told the teller the card was in my husbands name and was told I probably could not cast it out. Totally FRUSTRATED, I gave the Access 360 Card to the teller and told her to destroy it.

I opened the Checking Account with the Fifth Third Branch on Kinsman about a month after it opened and used it for many years. After awhile, I changed it to a saving account and had an annuity direct deposited into the account. Recently, the bank was no longer full service, but I continued to use it until too many fees began coming out of the account! Fifth Third has lost a dedicated customer who enjoyed having a branch around the corner from home. Fifth Third changed the function of the branch. Fifth Third took out a fee from an Access card that had very little money. Fifth Third deducted a $4.00 service fee one day after I closed my Saving Account which the Access 360 Card should have been attached to. I don't understand your procedures and I didn't like the unnecessary monies Fifth Third Bank took out of my Saving Account balance when I closed it and why all the fees from the Access 360 Card!.

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7:57 am EDT

Fifth Third Bank / 53.com service

I went to 53 branch Toledo Ohio Douglas road 2 days ago to have a will notarized I bought from legalzoom cost me 80.00. The guy there was a manager.He notarized my will with another girl signature. I got home and realized me messed up my will, he witnessed as a second person. he cant do that as a notary. I believe he was busy and it was closing time and he just wanted to get it over with. so my will is not legal and I will have to spend another 80 dollars for another one. I know they take classes to get a notary so I know he knew better. How many other peoples wills has he messed up?

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2:52 pm EDT
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Fifth Third Bank / 53.com check cashing

On 9/17 I went to the branch located on Curry Ford at Alafaya to cash a personal check written by an established Bank customer I was okay with being charged a $5 fee as a non-bank customer however the teller requested my telephone number and my Social Security number! When she also requested my occupation I began to protest I have cashed checks as a non customer at local banks such as SunTrust Bank of America and Wells Fargo. There has never been a requirement to provide identification along with my SSN. Together this information opens my financial and personal information.

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7:43 am EDT

Fifth Third Bank / 53.com overdraft fees

I had two unauthorized charges on my account resulting in over $200 in overdraft fees. Fifth Third refuses to refund any of the overdraft fees resulting from those unauthorized charges. They are money grabbing and unethical. I spoke to 3 people in the dispute department and 2 in the checking department. I want everyone to know this bank is unethical and only interested in charging fees to cover their CEOs paycheck. I repeat do not use Fifth Third. I am a senior citizen and on a fixed income but that didn't seem to bother them in any way. They just don't care.

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11:30 am EDT

Fifth Third Bank / 53.com overdraft fees and a very rude rcm

On 8/17 I received an email from my EBCFLEX account saying that $117 was deposited into my account. I looked at my account on 8/20 and (which was the following monday) and it was overdrafted by $-238. $222 of that was overdraft fees. Fifth third did NOT take the deposit first, like theyre suppose to. Might I add that one of the charges I received a $37 overdraft fee for was their $8/month fee on my FREE CHECKING ACCOUNT! I called a branch and spoke with Nathan who was very helpful and told me it was a bank error, but he was not ALLOWED to reverse the charges without permission from another department. He then called me back and said my reversal limit has been reached, so they cant reverse it...(even though its a BANK ERROR...?)
He said he would have his FCM Rebecca call me the next day. She didnt. So I emailed Nathan bank and his FCM called right away. She was as rude and unprofessional as they come. She said that my account "has been overdrafted for weeks" which is a bold face lie. She then apologized and admitted that she was exaggerating. But how can you say that to a customer anyway? I wasnt suppose to get these charges in the first place and nobody will reverse them? and then I am also mocked?
I asked if I could do the overdraft protection or ANYTHING to help me and she was rude and pretty much told me it wasnt her problem. She also gave me conflicting information from what Nathan had told me. She could not have actually looked at my account by what she said.
Even if I was wrong in some way, which Nathan confirmed I was not, I did not deserve to be treated that way.

Fifth thirds customer service has been declining and I would NOT recommend them at all

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1:08 pm EDT

Fifth Third Bank / 53.com I am complaining about the terrible experience I had getting my home improvement loan.

Ok here it goes my home equity loan was started in May of 2018, I was dealing with the Fifth Third Bank on Hall Rd in Clinton Twp. MI. The first problem started when Elain Cox the loan office called me and said my VOE was faxed somewhere and she had no idea where. She asked me to call my HR dept and gave me a fax number to have them refax, I had no problem doing that. So the weeks go on next she calls and said could you please fax me the VOE again, no problem. Than the same day she said that Equfax would not take my VOE from the bank, so I had to call my HR again and have them fax it directly to Equfax, so I did. Then the loan took so long my condo association needed me to repay for the paperwork I had all ready paid for. That's when I started to really loose control. Then because I put up a stink my Condo Association suddenly didn't need me to repay for the form again. But to put the icing on the cake I show up to close on my loan on 08-15-2018 at 1:30, Elain Cox was not at the bank the teller stated she would be back at 3. So taking some deep breaths I ask so who am I closing the loan with, a girl named I Michelle told me all my paperwork was locked up in Elain Cox's desk and stood there looking at me. She said all I have to do is print up all your paperwork. I said after all the problems I have had I think this should have all been done. She looks at me and said your early for your appt. it was 1:27. So I just stood there and watched here print up all the loan papers, then she had to separate them. I think I had smoke coming out of my ears. So what could do but get control signed all the papers. I told her I am very sorry to be so upset, I know she just works at the bank it is not her fault. So that being said I will tell all my friends to never go to Fifth Third for a loan and what a terrible experience I had. I'm sure you could care less, but I feel a little better. I feel bad I did't enjoy the experience. Thank you for listening...Jennifer Long [protected]

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Update by Jennifer N. Long
Aug 17, 2018 1:12 pm EDT

I can't get your web site to take my complaint.

Update by Jennifer N. Long
Aug 17, 2018 1:10 pm EDT

xxxxxxxxxxxxx

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12:33 pm EDT

Fifth Third Bank / 53.com fee reversal

Kj1moc2a
[protected]

5050 Kingsley dr
Cincinnati Ohio 42563
Office of the president
Greg Carmichael

Hello Mr. Carmichael

I am writing to you today in regards to your representative which name and number that she provided today 8-14-18 is listed above in the call that we were on together did not result in a understanding determination of my position. The representative was very cold and was basically not caring about the situation as the tone of voice indicated. I had called in yesterday spoke with a representative lady she put me on hold to see about reversing the return check fees but the call got disconnected. The way in which your update to my checking account is negatively impacting me in that when I send payments with the money in the checking account out to someone it should be deducted out of my checking account as those funds are paid just like they do at other banks. I believe there was some sort of major court case that Chase lost about this a few years back. As to where your recordkeeping gives the customer no chance to put the money in the bank to cover the funds before the fee is assessed as it should've already deducted from the balance as i paid it through your system. how is that fair. I called in to verify I have a positive balance and an update happens and it's negative please reverse the two non sufficient funds fees. As I'm on a fixed income and have no money till the next month. I feel the amount of the fees are extortion. You should not charge that much for the amount of money that was sent $5 to my court ordered GAL attorney for my divorce and $35 for my 18 medications I take per day I had already sent that money. When I got my social security check on the third. Please make the update needed to prevent this from happening again.

Thank you
Bruce Bowens
5258 leafy glade dr
Canal Winchester oh 43110
[protected] cell number

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6:08 pm EDT

Fifth Third Bank / 53.com customer service operator jake & supervisor kiley

Called Fifth Third Bank about a problem with my Van payments
I asked Jake could I speak with a Supervisor and he said they were too busy and couldn't talk to me;
I stated that I would wait he put me on hold for 4 minutes. Then return to say the Supervisor would not
Talk to me and that I could leave a message on her voicemail. I stated that I had never heard of all the Supervisor
Being too busy to take a customer call, He stated that is what she told him and that he was not tranfering me
To anyone else, and that all I could do was leave a message on her voicemail which i did.

My name is Milton Reaves, I am a United States Navy Veteran, had a car loan with Fifth Third Bank for 70 Months
And expect better service than that can SOMEONE PLEASE HELP!

Sincerely
Milton Reaves, [protected]@cox.net, [protected]

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4:00 pm EDT

Fifth Third Bank / 53.com mortgage

whom it may concern:
My name is Karen Howard and I have had my mortgage through Fifth Third Bank for several years. Back in April 2018 I was pre-qualified for a new home mortgage with your bank so that I could buy a property in North Carolina. I went through all the steps to get Shawn Nikirk and Romelia Garcia all paperwork they needed with a 24-hour period. My Realtor Lori Favre in North Carolina was also on top of everything they requested. On May 3rd at 10:05 I sent Shawn an email stating that I have sold my home in Nashville Indiana that it was a cash deal no inspection no appraisal and closing the following week. Shawn responded shortly after stating he needed the purchase agreement. My realtor sent it on the same day at 11:47. I notified Shawn at that time that I'd like to move forward with this deal and get an appraisal done. Later that week I meet Shawn in the Nashville Bank office at 1:30 where I signed all remaining paperwork and handed him $350.00 in cash for the appraisal. He said it would get ordered later that week. This is where everything went wrong first Shawn did not order the appraisal until I and my realtor reminded him 2 weeks later. Throughout this process my sister, Lori Favre, my attorney here in North Carolina also wrote several emails and had many phone calls to Shawn and Romelia for things they needed without any response. Towards the end of this mess I was also told that everything was ready and had a closing date but when the closing date came Shawn and Romelia were never ready. On Thursday May 31 at 10:00 in the morning I called Shawn to see if he was ready to close on June 4th and was it a done deal, so I could leave Indiana and head towards North Carolina his response was yes. Half way through my trip with a 26-foot U-Haul and my family I received a call from my realtor stating that we could not close again because now Romelia was delaying the closing again because she needed more time and additional documents from my sister who takes care of my finances. My sister spent 3 hours on the phone with Romelia explaining to Romelia what she was so confused about. I am on Social Security Disability my finances are black and white this whole mess should have not been so difficult especially knowing the fact that I already had a mortgage with your bank for 10 years without missing one payment. Long story short the closing ended up being delayed multiple times for one reason or another to the point that the owner of the home I was buying from wanted to cancel the whole deal. On the last delay I emailed Shawn and Romelia that this whole mess was unprofessional and inexcusable. Currently, I want a refund of the $350.00 appraisal, extension of 9 days for the U-Haul at $400.00 and all closing costs which were $6157.57. Shawn and I have had multiple emails and phone calls pertaining to the reimbursement and his reply is always I'm working on it. As of last Tuesday, the 17 of July at around 1 o'clock Shawn and I had a phone conversation about the reimbursement. At that time, he said he would put the $350.00 dollars in the mail for the appraisal and could I send him a copy of the extension of the U-Haul paperwork. I sent him the receipt at 1:40 that same day. I also asked him about the closing cost and as always, he replied he's looking into it. Here we are 9 days later no response from Shawn nor has my reimbursement come in the mail. This has been the most aggravating experience for my family and I need it resolved ASAP! If you need to speak to any of the parties involved to get more detailed information here is their contact information:
Lori Favre (Relator)
Cell -[protected]
Email [protected]@kw.com

Christine Bruno (Sister)
Office- [protected]
Aaron Arnette (Attorney)
Office [protected]

Thank You,
Karen Howard

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5:14 pm EDT

Fifth Third Bank / 53.com business checking account

We are a trucking company that runs on diesel fuel. We must have the fuel to ran our business. We can only ran the debit or credit card for $75.00 worth of fuel and then Every couple of weeks the card is flagged and shut down for the multiple purchase of diesel fuel. Our dump trucks takes $100s of dealers worth of fuel a day so we need this to not be flagged or shut down but we get no help from customer service or the fraudulent department. I am sorry fuel purchase for a trucking company should never flag our account. If we purchased a dress or flowers sure but not fuel. This is causing major issues for our company and we are going to have to do business elsewhere if someone can not resolve this issue.

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1:09 pm EDT

Fifth Third Bank / 53.com poor customer care

I am extremely disappointed with the poor customer service at the branch of 5605 77 center drive, nc 28217. I have primary checking/savings/credit cards with fifth third for last three years, I requested to print the check images for last two years as I have to submit to my lawyer then I was told they have to web request and they will charge $5, so I asked them to print the statements too if possible, I asked them how much I have to pay, the manager was not able to explain properly, but he told I can see the fees in the bank statement, so we went ahead and ordered without proper explanation, never gave me any proper estimation/explanation, next day I realized I was charged almost $1092, I called them right away to discuss the matter, then I was told only the manager can fix it as I wanted to reverse, I can't afford to pay that much just to get the statement as I can print myself, this is almost 3 weeks, I didn't get any call from the manager. I went to the branch twice after that, apparently manager was busy, I called several times, no call back to discuss the matter. I left several messages but couldn't reach the manager maria. Every time I am being told that she will call me back, she will email me, but no call or email from her. I haven't picked up the documents yet, extremely upset with the brach manager who doesn' have any professionalism.

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11:13 am EDT

Fifth Third Bank / 53.com kandi martin

We went to our branch at South 2nd Street, Lafayette, IN 47901. We were withdrawing $5, 000 and the Bank teller Kandi Martin said we can't withdrawal such large amounts without calling ahead of time. And I apologized and said I didn't realize that was a large amount. And she then proceed to go talk to a accountant and complianed about us with an attitude and mocking my voice. Her tone was very rude, she rolled her eyes and gave us dirty looks the whole time she was counting our money. We have never been told to call ahead to withdraw such small amounts like that at any of the other places we've banked at. Honestly considering taking my business else where. I never want to have to deal with someone that rude again.

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4:42 pm EDT

Fifth Third Bank / 53.com overdraft

on 5-10-18 I call the Fifth Third Bank to have money transfer from my 360 card to my checking account. So the lady tells me that they may not let me transfer money from the 360 card to the checking account. Then she tell me I can turn on my overdraft and the bank will let me overdraft and there is a 37.00 fee for every day.

So I turn on the overdraft I made 5 overdrafts on 5-14-18 totally up to 120.00. I continue to check my account all day and the next day they put a 74.00 overdraft fee on my account watch was 5-15-18. So my account was 194.00 in the negative, so I know I was going to get my check on 5-16-18. So my son put 20.00 in my account on 5-15-18 watch made my account be 174.00 negative.

So on 5-16-18 my check of 391.00 was deposited they take the 174.00 and I had 216.00 left. Then they take another 74.00 overdraft fee I drove to the bank the men could only remove one overdraft fee and give me back 37.00. And he said he couldn't tell me about the penning overdraft I would just have to wait.

So I came home and call the bank spoke with a lady and she tells me that they charge me bank overdraft done on 5-15-18 well I didn't do anymore overdrafts only on 5-14-18. And I tell her I was told it would be a one time charge of 37.00 dollars per day. And now I only get paid 390.00 bi-weekly and can't afford to pay 117.00 dollars for something I was told wrong about. from a fifth third customer service person. If she never told me to turn on the overdraft, I would have my 117.00 dollars right now I need my money.

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12:28 pm EDT

Fifth Third Bank / 53.com a birthday gift triggered a fraud investigation

For 12 years, my husband and I have used Fifth Third. We had a joint account, each of us had personal checking accounts, and I had a savings account. My account was small with not much activity other than small purchases. My main account is with another bank thankfully.
My friend sent $500 as a gift. Fifth Third blocked it as "suspicious activity." Then they blocked all my accounts, including the joint account connected to my husband's paycheck. It happened on a Friday, and I had to wait until Monday to call. Fifth Third does not have 24/7 support for anything other than the basics.
It took me 6 hours to talk to anyone. I was disconnected 4 times. After viewing my account, they did not believe that the system was triggered by only $500. But they could not find anything else. So to be on the safe side, they banned me, and gave me 30 days to withdraw my money before closing my account.

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4:43 pm EDT

Fifth Third Bank / 53.com mortgage harassment

I am a mortgage customer for 5 years, have never made a late payment until last month and that was human error. Instead of paying fifth third mortgage company, I made the mortgage payment towards my second home mortgage via chase bill pay by complete accident .. again human error, which was explained and then paid within 2 days of them notifying me that I was late with my payment .

Now, when I made a payment to fifth third mortgage on 5/7/2018 I get a call from their center asking if I made a payment, from where, how much, and ASKING WHY I DIDNT PAY IT ON YHE FIRST OF THE MONTH ..
ISNT THERE A 16 day GRACE PERIOD!? If payment made after 5/16/2018 then a $61.36 late fee will be applied.
CHASE BILL PAY IS A ELECTRONIC ONE DAY TRANSFER!
I AM BEING MADE TO FEEL LIKE A CRIMINAL, HORRIBLE CUSTOMER SERVICE ! I WOULD NOT RECOMMEND THEM !
CUSTOMER SERVICE SHOULD BE MORE UNDERSTANDING THAT THINGS CANNOT BE PAID ON THE FIRST OF THE MONTH ALL THE TIME .
Christine O'Donnell
Park ridge NJ

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Sherylee
, US
Jun 06, 2018 1:28 pm EDT

Having similar issues. I have been making double payments for months and they STILL insist I am behind. Speaking with anyone, even a bank manager yields no resolution. I am NEVER given accurate information. When I complained about the rude and outright abusive calls I was told that service is sub contracted and they have "no control" over that company's practices.

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2:53 pm EDT

Fifth Third Bank / 53.com withholding funds

I have been a 5/3 bank customer for over 15 years. During that time I've held several mortgages, always paid on time.

On March 6th one of my properties was destroyed by fire. After receiving the insurance proceeds, (4/2/18 I sent 5/3 the check overnight. The funds were applied, my mortgage paid off, the balance (in excess of $100, 000) due to me is being unlawfully held by 5/3. I have been told I'm guaranteed to get the funds back by 4/27/2018. They are holding my funds, interest free, for 25 days. They claim they need to "investigate" the funds...I could get no explanation what that means. The funds came from MetLife, cleared, were immediately applied to my mortgage balance. If the funds are satisfactory for 5/3 to apply to my mortgage, why are they not satisfactory to issue back to me?

Meanwhile they are holding my funds, interest free, and I'm forced to pay tens of thousands of dollars toward demolition costs out of pocket.

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9:17 pm EDT

Fifth Third Bank / 53.com mortgage loan

I been customer with fifth third bank since 2000 and recently I build a house and I thought because my house loan and my car loan is with fifth third bank .plus i have saving and checking account. So I thought will be better to go with fifth third bank. I used a lady's she is a loan officer her name Jessica Parmer her id : 959208 . So this my first i run to a lot problem 1- she is disrespectful.2-she never replies to my e-mail or phone call . She miss leading me (everything she said about the interest rate and the fees is wrong) charge me extra fees for nothing keep locking my rate every 10 day and she knows the house not ready yet . That way she keeps charging me to extend the interest rate and the last extension she made expired on Sunday and she knows very well I can't do the closing on Sunday so extend it extra 5 days cost me 250$ so when i got hold off . She told me pay the 250 $ or she will drop the loan she mentioned that she didn't make no money, she make only 250$ for all the loan she process . So she didn't care if i close on the house or not . So the builders ( mvr mortgage) Rayn home she told them same thing she didn't care if I close on the house or not ( the house I been waiting on it 6 months to be built) so finally they talked to her manager and he waved the extra charge because he knows whatever she is doing is wrong. I have horrible experience. I been with pnc (my 2 business) I never been treated like a dirt, like with here, but I don't care what she did to me i m worry about the other next peoples they going to go through same problem like me because she didn't care about the customer satisfaction and the good reputation off fifth third bank. She care what ever she going to make from the loan (250$ only from all the loan she processed ) not worth her time. She didn't need to be there that people life and dream Home she try to cruched .

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11:29 am EST

Fifth Third Bank / 53.com customer service

Christina inside the Kroger's branch is very impolite and rude. She is rascist and have no problem showing it towards African Americans. I have been to this branch multiple times and she always rolls her eyes talk with head motions and make me wait until another representative can serve me. She holds a stigma against young black men. She declines to cash my school checks when she see the amount and she don't help me with banking at all if something is not done behind this I will contact a lawyer put on a body camera and catch her acts on camera and begging legal actions for discrimination and rascism I also will be contacting BBB because I don't think no person should have to go through that embarrassment of having a legit check declined in front of other customers I've called customer service and they confirmed my account was active with no blocks and they don't know why she could be declining my check she also referred me to go to a check cashiers afford declingin and I have had this check cashed through my bank multiple times in the past at a different branch

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Fifth Third Bank / 53.com In-depth Review

Overview: Fifth Third Bank, also known as 53.com, is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, Fifth Third Bank has built a strong reputation in the industry.

Products and Services: Fifth Third Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and more. Their offerings cater to various financial needs and goals. Additionally, they offer specialized services such as investment banking and wealth management, providing customers with comprehensive financial solutions.

Customer Service: Fifth Third Bank is known for its excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. Furthermore, they provide a range of online banking tools and resources, empowering customers to manage their finances conveniently and independently.

Fees and Charges: Fifth Third Bank's fee structure is transparent and competitive. They disclose fees and charges clearly, ensuring customers have a clear understanding of the costs associated with their services. Comparatively, Fifth Third Bank's fees align with industry standards and remain competitive among their competitors.

Technology and Innovation: Fifth Third Bank excels in digital banking capabilities. Their online and mobile banking platforms are user-friendly and highly functional, allowing customers to perform various transactions and manage their accounts seamlessly. The bank also integrates innovative features and technologies, such as mobile check deposit and biometric authentication, enhancing the overall banking experience.

Security and Privacy: Fifth Third Bank prioritizes the security and privacy of customer information. They implement robust security measures, including encryption and data protection protocols, to safeguard sensitive data. The bank also complies with industry regulations and standards, ensuring customers' trust and confidence in their services.

Branch Network: Fifth Third Bank boasts a widespread branch network, providing customers with convenient access to physical locations. Their branches offer excellent services and facilities, catering to various banking needs. Additionally, the bank has a vast network of ATMs strategically located for easy accessibility.

Financial Stability: Fifth Third Bank demonstrates strong financial performance and stability. With favorable credit ratings and industry rankings, the bank has established itself as a reliable and trustworthy institution. Recent mergers, acquisitions, and significant events have further solidified their stability in the industry.

Community Involvement: Fifth Third Bank actively engages in corporate social responsibility initiatives. They are involved in community development programs and have established partnerships with non-profit organizations. Their philanthropic efforts contribute to the betterment of the communities they serve.

Customer Reviews and Ratings: Customer reviews and ratings for Fifth Third Bank are generally positive. Customers appreciate the bank's comprehensive range of products and services, as well as their excellent customer service. Comparisons with competitors' ratings and reviews highlight Fifth Third Bank's strong standing in the industry.

Conclusion: Fifth Third Bank is a reputable financial institution that offers a wide range of banking products and services. With excellent customer service, competitive fees, and innovative technology, they provide a comprehensive banking experience. Their strong financial stability and commitment to community involvement further enhance their appeal. Overall, Fifth Third Bank is recommended for individuals and businesses seeking a reliable and customer-centric banking partner.

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Fifth Third Bank / 53.com contacts

Phone numbers

+1 (866) 671-5353 +1 (513) 579-5353 More phone numbers

Website

www.53.com

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