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Fifth Third Bank / 53.com
Fifth Third Bank / 53.com Customer Service Phone, Email, Contacts

Fifth Third Bank / 53.com
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2.1 400 Reviews

Fifth Third Bank / 53.com Complaints Summary

106 Resolved
293 Unresolved
Our verdict: When using services from Fifth Third Bank / 53.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fifth Third Bank / 53.com reviews & complaints 400

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8:39 pm EDT

Fifth Third Bank / 53.com loan payment in full

I just received my first loan booklet from your bank and wanted to pay it up completely. I tried this on Tues August 6 but the computer got tied up and it would not let me register. When I called the service rep, they told me it would take up to 3 days to resolve. I did not hear from them until today, (Aug 12) and missed the call by 2 seconds. When I tried to call back, the person told me that dept was closed and could not get through. I am being charged $2.95 every day and do not feel this is fair. I just want to register, pay off the loan completely and then never be involved with your bank again. It was very difficult to find a customer service email and also difficult to talk to someone there since no one can help me resolve this problem. It is the last time I will be dealing with your bank and will certainly not recommend it to anyone.

Please call me at your earliest convenience
[protected]
My loan account # is [protected]

Anthony Metta

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8:45 pm EDT

Fifth Third Bank / 53.com home mortgage

Our loan was sold to Fifth Third Bank and we made a $90, 000 lump sum payment so we could have our loan recasted (lower monthy payment by making lump sum). It took me 4 phone calls and hours of being transferred to different people before I finally found someone who understood what I was asking for. Eventually we received the paper work. We had it notarized and sent it in the self addressed envelope that fifth third sent with it.
Weeks later we called to see if it was received and was told that they would look into it. No return call. We made calls again and was told that the paperwork was incomplete... well all we had to do was sign it and have it notarized so how the heck could it be incomplete? They stated they would resend the paperwork... we never received it so we called again today and was now told that the paperwork was originally never received and also had no record of the recast. Totally incompetent people and the worst customer service. I'll be filing a complaint with the Consumer Financial Protection Bureau tomorrow morning. This is the worst financial institution I've ever dealt with!

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7:26 pm EDT

Fifth Third Bank / 53.com bill auto payments

We've been personal banking customers for over 50 years without much hassle. Recently our auto pay for Duke and Cinti Water Works do not work.

The most recent Duke bill has gone unpaid, even though 5/3 has a copy of the bill and the account is set on auto pay.

We tried to change the payment address for the CWW bill but had to set up a new account. However, when trying to set up a recurring payment with the new account, an Auto Pay screen allowing a selection of Pay Full Amount and When Bill is Due is not provided. Instead a Make Payments screen is provided, which requires an entry of a fixed payment amount, a fixed frequency, etc., which is inappropriate for utility bill payments.

We have tried to get help from our local branch. They agreed it didn't work but no more. We just spent over 2 hours on a service call without success.

We are requesting a prompt return of the reliable Bill Auto Pay service that we've used with no problems for years. Otherwise, we'll be forced to find another local bank that can reliably provide this basic service.

Looking forward to hearing from you.
Kay and Rich Eby
[protected]
[protected]@fuse.net
Acct No. [protected]

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12:55 pm EDT

Fifth Third Bank / 53.com automatic bill pay for auto loan

My name is Leonard Bruce and I live in Jackson Tn. On June 24th I mailed in your form with the SASE and your address printed on the envelope to your 5th third bill pay office and I contacted the bill pay costumer service number on July 10th and no one said that they have received this form in the mail even though I sent it off 13 days ago for my August 5th automatic bill pay for my car loan. I had this happen with June payment and thecheck wasn.t recdeived until the 14th and I paid for this loan again over the phone. The check magically appeared on my bank statement in my bank and I had to pay for this loan twicw and a $15.00 late charge of which it wasn't my fault. Your bank just held my check until they could get this late charge from me with the loan paying for it twice once in June and in July. Never again...I will wait on the bill pay form to kick in and be approved for the August 5th auto loan automatic bill pay draft and I dlo not want to pay this loan for August over the phone again and have the bill pay approval shosw up August the 5th. I cannot afford to pay this loan twice again as I did in June and July. Also you owe me the $15.00 late fee for which you held this check ov er the 15 day limit to get the late fee.

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8:39 pm EDT
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Fifth Third Bank / 53.com credit card

My monthly payment is due on the 2nd of the month. I made my payment over the phone on the 2nd of July. I was told that because it was after 7pm that I would be charged a $35.00 late fee. This is totally ridiculous. No where on my contract does it say that the payment must be made before 7 pm.
I believe this should not be a charge, since my payment was made on the due date.
I have closed out my credit card due to this absurd activity. I'm sure you will be losing alot of customers due to this action.
Carolyn Campbell

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Update by Carolyn Campbell
Jul 03, 2019 10:48 pm EDT

Does anyone ever respond to these complaints?

Update by Carolyn Campbell
Jul 03, 2019 10:46 pm EDT

In addition to the $35.00 late fee for a payment that wasn't late, I was also threatened by a service representative that when I closed out my account, that is is going to be reported to the credit bureau! What for?

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12:34 pm EDT

Fifth Third Bank / 53.com overall customer service is very slow and unprofessional

5/3 at 1427 West Saginaw, East Lansing, MI 48823 is always understaffed and very very slow. I work in the Frandor shopping area and only get 1/2 hour for lunch which should be plenty of time since it only takes me 2 minutes to get over to the bank. I've been a customer for years and just feel it would be too much of a hassle to change banks, but I'm seriously considering it because the service has caused me to be late coming back from lunch to my job too many times. Most times I'll be one of two customers there but it still takes 15 minutes plus just to do a simple withdrawal. I know I can go to the ATM, but that's often times not working and it will only dispense in $20 increments. I should be able to get customer service though in a timely manner. Typically there will be one person working all 3 drive-through stations, and one person working inside. I've tried going inside before to see if it speeds things up, but it's just as slow. I don't blame the tellers for the short-staffing issue, but I do find fault with them not counting my money back, but rather just handing it to me when I go inside. The money is also always flipped upside down and backwards. I remember the days when the money was counted back and all the bills went in the same direction. I wouldn't complain if this was a one-time deal, but it's an every-time situation. The funny thing is, there's usually hardly any customers there. Like I said it will be me and maybe just one other person waiting. The tellers usually apologize for the wait but never offer a reason as to why. This is very frustrating for a customer.

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8:10 am EDT

Fifth Third Bank / 53.com early access

I was advised my money would be taken out in 45 days. I got the advance 05/28, it hasn't been 30 days. This is my first payroll check. I waited 3 weeks for this check with no help. I literally extended all my bills for this check, my car note, phone bill and gas for work. I have no help. What will i do? I called a week ago the rep advised it would need to be paid on July 12th. So why is my money gone today? I am left with $38.00. I spoke with a supervisor Aaron she advised that she will coach the rep that misinformed me. But what will that do about my money. I could have easily closed my account if I had intentions on not paying, but I had every intention to pay it with my July 5th check. I'll be closing my account if I can't get this resolved.

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10:10 am EDT

Fifth Third Bank / 53.com lack of urgency and service

Every day i regret switching to 5/3 and will NEVER recommend someone to this bank. 5/3 is simply a pathetic bank. First someone hacks my account from one of their local ATM over the limit i had set. At least this is what i was told. I am starting to believe it was an inside job.
Now i called 4 times already to request for my prepaid 360 card to be closed because my wallet was stolen. All 4 reps advised they will get it done though no one has. This is still showing active on my online view.
Then I try to deposit a check at a 5/3 atm but the atm keeps my debit card and check without making a deposit. Stop inside the branch for the lady to say "you werent going to have access to the full check today anyways ". WHAT? thanks to your atm I don't have access for another 5 days to MY money. No credit was given since that should hit the account around the same 5 day wait. No help to me! The worst part is the bank is aware of having a defective ATM yet havent repaired or replaced it. Rep had the audacity to ask if i am ok with paying 30$ for a new card to be overnighted to me. Why would i do that? Correct thing to do was for the
bank to eat the fee and send me a card as the problem was their own ATM. Banking should be the easiest thing to do yet with 5/3 you will always have a headache about something. Once the check i deposit clears, I will gladly leave 5/3 for good!

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4:43 pm EDT

Fifth Third Bank / 53.com poor manager service

Me and my son have a joint savings account I'm his legal guardian so I have to make sure his finances are in order when I pulled up to the drive thru we waited about 3 minutes and then i pressed the button to get help. The manager asked me what would i like to do I stated my son would like to cash his check. She proceeded to looking at the check and then asked me where was my son I stated he sitting next to me he was in the passenger seat she stated she didnt see him. The manager asked my son how was he then he told her he was supposed to be paid yesterday but due to a check issue the company was dealing with he got his check late he was so happy to be cashing his check he worked hard for she comes back and tells my son he would have to either deposit his check and only get 100 for today or pay a fee to get his money or she can give him his check back I felt that she was smug about the info and tried to exclude me from the conversation even though I'm over his account we go inside and he ended up with no money and very upset I got her card and I am gonna make sure I get follow back for this issue

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1:03 pm EDT

Fifth Third Bank / 53.com customer service

I have made 5 phone calls and have been on hold as long as 50 mins. waiting for a CSR.
I had an account with MB Financial, which was acquired by 5/3 and now I need pdf downloads of my checking account and they are unwilling to provide me access to my statements as I've closed the account. In the course of trying to obtain the documents, I have been put on extended holds and disconnected. No one has had the courtesy to call me back.

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8:22 pm EDT

Fifth Third Bank / 53.com pathetic phone service at 800-972-3030

Call 800-972-3030

Wednesday at shortly 7:00pm EST

Play all kinds of music and "Wait time is ..."
After 15 minutes they hang up on you.
Finally got NICK on the line after calling 3 times.. I told him "hold on I need to go back to my office for details.

He hung up on me.
NOW it is 8:00pm EST and you do not answer your phone

On This week Monday I went to a banch The officer encounterd the same problems with your worthless 800-972-3030 number.

If you need any help please let me know. I can probably irritate your users as good as anyone else AT least I wont hang up on them at quitting time.

A word to the wise is sufficent

Dale's Trails .

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2:29 pm EDT

Fifth Third Bank / 53.com administrative follow through by auto total loss department

The car I financed with Fifth Third was totaled on 2/13/19. The paperwork needed to complete the payoff by insurance company (Progressive) and GAP insurance company (American Financial Warranty Contract # 6311500) to close out my installment loan (Acc't # [protected]) remains incomplete from the Fifth Third Auto Total Loss Department to both the GAP insurer and the Infiniti Dealer so they can provide GAP $ pay off to Fifth Third and Mechanical Service Contract refund to Fifth Third. There have been many many repeated phone calls including conference calls with all parties online to get the papers needed from Fifth Third Auto Total Loss Department to GAP insurer, AFAS (Installment Loan History with Running Balance Document) and document from Fifth Third Auto Total Loss Department to Finance Dept of Austin Infiniti (cancellation notice). The Fifth Third Auto Total Loss Department keeps insisting they have sent these documents by email (from [protected]@53.com ) to both AFAS and Austin Infiniti repeatedly. Yet neither AFAS ([protected]@afasinc.com ) or Austin Infiniti (mike.[protected]@austininfiniti.com ) have any record of receiving these. A loan that should have been paid off and closed out in early March is still open in May.

I NEED THIS RESOLVED

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12:35 am EDT

Fifth Third Bank / 53.com discrimination, unethical practices and seizes my money unlawfully

On April, 30 2019 I am into this location and funded the new checking account I opened online with a $20, 000 cashiers check from chase bank. I was told my debit card was in the mail but my funds were not available for 3_5 days, and I could not reicieve any funds beyond $100. Today Monday May 6, 2019 I received my debit card, I attempted to activate my debit card several times to no avail. So I attempted to call customer service, being I'm a brand new customer there must be some error. Much to my surprise I was put on hold again and transferred to their fraud department, a woman took my call and quickly became incredibly rude stating as my account was being activated a negative mark on my trans union credit came up and they were putting a stop hold on my account for 30 days... so basically creditors ho claim I owe the, money are allowed to take my money without any proof any warning any details... I have a two year old son, I hung up on the woman and gathered my child and myself frantically to the location I deposited my cashiers check.in 2010 my identity was stolen for a 2nd time when my wallet is social security card credit cards drivers license were stolen out of my car. I have dealt w so many problems as a result of this from mortgages being taken out in my name to the police contacting me to question me about a person I never met and accused me of lying when I said I never met that officer ata patty weeks earlier. I even went as far as to go to social security offic to attempt to change my ss # I met w Andre who seemed nothing short of irritated and disgusted at my presence my child was w me and he said it wasn't his actions but trans union. I told him I needed groceries I'm aware I have had fraud talent activity in the past and was planning on using my money for an attorney to help me sort his out. On the 30th when I deposited this my older 2008 Jeep Patriot w dents on the side had a problem w the alarm hitch continued to go off while I was depositing this check the same manager ca, e out laughing about my car, I told him my replace, ent key was malfunctioning. After I briefly while humiliated and crying with my two year old screaming in this andres office, which he did not close the door to give privacy to the humiliating experience then picked up his phone called someone and said flatly "how long will it be befor this account can be closed?" With that he hung up. He did not apologize, he did not see that holding my money from me from a false claim made against me was not logical or ethical in fact that they were sided the people who committed fraud against me. He shrugged his shoulders. And sai u may pick up a check on Friday for the amount remaining in ur account." I said ok and for the two week delay that 1. Ruined my Mothersday 2. Made my atendence at a very important college graduation were now canceled 3. The very needed mold removal that has been making my family sick would be put on hold and my Mother's Day and birthday plans were now also ruined as I planned to have breast augmentation surgery next week to be healed by my 35th birthday on May 27th will not happen and worst of all I am gong to go w out groceries this week simply by picking a bank that gives thieves a shot at their customers money before they give their customers any say at all. I did not tell him what this cost me beyond groceries. As I could see in this horrible evil mans eyes he was enjoying my pain and watching me cry as much as he enjoyed public ally humiliating me and discriminating against me due to a fradluent credit report. I told him the bank was not the police or had the right to demand how I spend my money or have the right to with hold $19, 900 dollars from me after choosing to not help or resolve the issue but immediately close my account. When I asked so what do I get from this complete panic attack, humiliation and serious in confienence? He said nothing. I told him that was not accptable and that he had not heard the last from me. I opened this account for the two hundred dollar bonus offer. Now my travel plans, my mothersday weekend, my birthday, my bills, my surgery and a very crucial mold removal all have to wait another week because of this companies unethical and economically discriminative practices are allowed. When I asked for his bosses name he told me it did not matter and that would do nothing for me.
I didn't deserve to be treated like dirt or to feel dehumanized by a Parisian racist con.

As this is currently happening I need help as soon as I can. The worst part really is we have no grocery money and should not feel like pathetic people who cannot feed their on child when I work incredibly hard to do just that. I took a picture f myself crying in this andres office of me crying and the door wide open for anyone to peek in on the shame that was taking place however I cannot upload it right now as it is on a another device charging,

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Update by Laura Crady
May 07, 2019 1:00 am EDT

I did not sign up to be judged scolded investigated humiliated or to have my plans for the whole month canceled delayed or missed. It is not my job to blindly obey idiotic false claims made against me or to adhere to criminal practices as I have already filed a dispute w trans union. It is not fifth thirds call as to if they have any merit to their claim. All of my personal info was comprised as it was my car that was broken into in front of my house I have no way of knowing if they also obtained other personal information such as my mother’s maidn name pets names previous addresses and ignoring this documented information to use against me is criminal and is costing a two year old boy his breakfast and his usually upbeat optimistic mother. Smiling at customers pain while leaving the door wide opening and calling to close my account w out me asking or any other solution proves I was a victim of discrimination and made a joke of both times I came in.

Update by Laura Crady
May 07, 2019 12:52 am EDT

Because of this my post traumatic stress disorder, anxiety and insomnia all are at an all time high. And my son and I ate ramen tonight bc all we have is each other. Andre found this humorous as he smiled when I told him that. He also came back at me with the fact I was given “some money” as in $100 the prior week. Like that was a reward. I have been fighting constantly for almost ten years to undo my identity theft problems, the last place I expected to be struck again is by my bank. I am a you tune up and comer as well as an active member in local politics. My sister in law is the treasurer of Macomb township the neighboring town to Shelby and I will use every platform nesssesary to make other single mothers aware of the serious danger opening an account here is.
The most insulting degrading part other than not being offered an apology or even Andre would must be so very important to 5th 3rd he can give out all of my inf yet refuse to reveal his bosses name after being told for the fifth time it was not fifty third rather than trans union... funny I do not rem, bet opening an account w the creditor I’m currently in major dispute about.

Your company is charging me in ways that can never be repaid but the amount I’m forced to pay for a canceled augmentation is $14, 395 due tomorrow. I will still have to pay that as I’m not giv8bg the dr a full weeks notice and that will be coming directly from this bank. And I will not rest until I am compensated for my distress and Andre is terminated.

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Update by Laura Crady
May 07, 2019 12:39 am EDT

I am currently securing legal representation, will be calling the channel 7 & 2 news as well as picketing outside of this branch.

I will be heardand I will be tretaed w the respect customers deserve from their hired bank.
Humiliation and major personal costs do not fall in that category nor does forcing ur customer to miss their bill due dates.

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3:52 pm EDT

Fifth Third Bank / 53.com lyft charges

I had a dispute about Lyft charging my debit card for charges I never done .the investigator said he talked to Lyft and that they told him I had a account with them.That is a damn like.i have never called or talked to anyone one at lyft.i did tried earlier to talk to some one at Lyft but got their automated voice recording that hung up on me with out my asking about my so called account.the investigator should of asked then my address since I was supposed to have a account .i do not nor never had a account with Lyft or Uber or any other ride company.all I want is for 53 bank to be fair and give me back the money Lyft stoled from me.i asked the bank what was the city that I was supposed to used lyft.i was told that it doesn't give the city.i have a 2005:GMC envoy and my husband has a 2003 Silverado truck.now I asked you why would I need to used Lyft where I live .I wouldn't ! Just be fair they stoled my money and 53 is letting them keep my money.im not rich, jus want what was took from me is all

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7:28 pm EDT

Fifth Third Bank / 53.com unfair charging of late fees & accompanying interest due to disruption caused by loan renegotiation process.

Current Commercial Loan Account Number [protected]-00018

I wish to register a complaint of an apparent decision given to me from our Commercial Loan Officer, Mr. Brent Williamson, via his email dated Thursday, 4/25/19 @ 5.57 pm to not forgive late fees of $290.00 each month, March and April, plus $0.18 interest on the March late fee not paid to date which currently totals $580.18 on the above referenced loan.

In March, we were on the cusp of being able to sign a renegotiated loan with Fifth Third when an issue of flood insurance arose, disrupting the process. Our Legion post has occupied the property since 1973 and flood insurance had never been required. It looks like sometime in 2018, FEMA redrew the flood zone boundaries without our knowing it and now our main building is within a flood zone requiring flood insurance. We had negotiated with Mr. Williamson to forgive making our March installment of $5, 801.92 on the current loan based on the assumption that the new loan was within days of being signed which would supersede the existing loan. A.t that time no mention was made about incurring late fees in doing so.

Working our way through a complex process, we did secure flood insurance and on April 4th made the loan installment due March 1st. We paid $5, 803 for the flood insurance, the equivalent of a mortgage payment for us, and here is the heart of the matter. We came to Fifth Third to renegotiate our loan due to a reduction in our cash flow leaving us in a vulnerable position to continue meeting our monthly installment obligations at the current rate. Due to this, we could either make the loan installment, or make the flood insurance payment, but we could not do both in the same time frame. Both the March obligations to Fifth Third and the obligation to obtain the flood insurance are now met, but that has also delayed the loan installment due April 1. This has generated what looks to be two canned letters under Mr. Williamson's name, the first dated March 11th and the second dated April 11th, leading to the $580.18 late fees/interest mentioned in my opening paragraph. By slamming us on the backside like this, I believe Mr. Williamson has provided a disservice to both us as a client and Fifth Third by the unnecessary unsettledness it has caused.

The renegotiated loan will reduce our monthly installment to somewhere in the neighborhood of $3, 700, which will be much more manageable for us. We have no other viable option. Still, it is with deepest regret on my part that we have to take this action. The point is not lost on me that we will be giving up our principal reduction leverage which will disfavor us and favor Fifth Third. Our last payment reduced our principal by $4, 022.76 and the garnered Fifth Third $1, 779.16 in interest. The new loan will start us back at a point where almost all the payment will be interest and only a few dollars at most principal reduction. Fifth Third will be getting a whole lot more bang for their buck here. The new loan also extends out the retirement date by several years from where we currently stand. But, we have to do it to live to fight another day.

Given how much Fifth Third stands to gain and how much we have to lose, I see being charged late fees and interest on missing payment dates during this period that has disrupted both parties as a very cheap shot that will create a poisonous and adversarial climate to do business in: this is my complaint about Mr. Williamson if any and all late fees and the accompanying interest are not waived. We started this renegotiated loan process in mid-December 2018 and here we are at the end of April due to issues both parties have had to go through. Certainly no penalties have been asked by us to be imposed on Fifth Third, and I ask the same consideration be given by Fifth Third towards us. Both parties need to meet on this common ground.

Mr. Terry Kaufman, our Post Commander, will be the signatory on the new loan and I understand he will be meeting with Mr. Williamson on Monday, April 29th at 11am to sign the paperwork. Mr. Kaufman has told me he intends to have the money for the April payment available the next day, Tuesday, April 30th. The particulars of the new loan will between these two parties, but I am stating here and now that it is totally unacceptable to hit us with late fees/interest when you've already hit us with the flood insurance requirement. We're in a vulnerable position and getting kicked in the teeth by what we have to do, but that's all on us. Getting kicked in the teeth again by flood insurance certainly doesn't help. But, getting kicked in the teeth a third time by late fees/interest is totally unconscionable. You have access to the payment history on our current loan and can readily see the commendable effort we have made to reduce the principal on it by almost half in a relatively short time. That shows integrity that deserves more favorable treatment than to get a cheap shot in the manner that's happening!

I'm old school and not technically savvy enough to be able to include attachments, but if you provide a name/FAX number, I can submit supporting documentation you may wish that way. My contact information is:

Cell phone#: [protected]
Email address: [protected]@aol.com

David Kane
Finance Officer, American Legion Post 83, Sandusky, Ohio

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9:43 am EST

Fifth Third Bank / 53.com poor security

These people make it incredibly difficult to speak with anyone and when you call they say they cannot help with literally anything. Called 2 weeks ago to have certain documents sent to me and they are unable to email "due to security". Fine. Confirm with the supervisor (Erin) twice that it will be sent to my address. So what do they do? Mail the documents (which are not high profile or anything) TO MY OLD ADDRESS that has not been on my account in 8 months. The associate (Kaya) told me it's listed as my primary address which it is not and that they do not have a tracking number. Then I speak with a supervisor (Raina) who tells me she does not see a record of my call requesting it and no evidence it was even sent. WHAT? How embarrassing- can't even get their own team on the same page. So naturally I request it be overnighted since apparently I cannot authorize it be emailed or uploaded onto my account which makes ZERO sense to me. First I was told I'd have to pay for this then I was told they refuse to overnight it. Could not transfer me to the mailing department to confirm it will actually be sent to the correct place since verbal confirmation isn't enough these days. Also was disconnected twice throughout all of this just trying to speak with someone.

Unbelievable. Guess they only stay in business for people who are too desperate for loans. I never had any problems while I'll was paying them.

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3:00 pm EST
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Fifth Third Bank / 53.com vehicle titles

My name is Steven McDonald,

I am having an issue with the way your company handles titles for vehicles. It seems 5/3 and My Title Support are not communicating with each other. When I was living in Ohio, I took out an auto loan for a vehicle purchase at Joseph Volkswagon of Cincinnati located in Norwood, Ohio. This happened in 2016.

I recently moved to Kentucky, roughly 20 miles away. My registration was set to expire on November 22, 2018. On November 18, 2018 I went to the Kenton County Clerk of Courts located in Independence, KY to get my registration switched over and new KY plates. This is a very common request. I received a 30-day tag and Kenton County sent off a request to have my title switched to KY. Again, very common.

On December 17, 2018 I went to Kenton County again and they informed me that my title was not in. I go to the closest 5/3 to get information. All they said was to call My Title Support (this was the first time I heard about a 3rd party vendor having my title and not 5/3) I called My Title Support and they informed me that only I could request a state change and that it would cost me $48 by phone or $36 online. I went online that same day and requested a state change, paying the $36. Not a big deal but still not something I was expecting. I called My Title Support back to see how long this would take, and they said 4-6 weeks (28-42 days). I was able to get another 30-day tag even though KY only allows one. The tag was set to expire on January 15, 2019

On January 13, 2019 I go to Kenton County and the title still has not arrived. After speaking with a supervisor there, I was able to get a 3rd 30-day tag set to expire on February 12, 2019. I called My Title Support again and they informed me that it usually takes this along which was only about 25 days later.

After the 45 day mark had come, I called My Title Support again and they told me the reason it is taking a long time is because 5/3 never received my title, so they had to request a duplicate from the state of Ohio. I am now dumbfounded at this point.

I contact the 5/3 branch that I processed my loan through, Norwood, Ohio on Sherman Ave. The guy there could not give me any information, just kept saying "I only started 2 months ago". I even asked for a branch manager or a loan specialist. It was not until after I told him that his customer service was not the best that I was connected with someone who had answers.

This person (I wish I knew his name because he was helpful), informed me that 5/3 had my title, that Ohio does "electronic titles" (A fact that 5/3 should have informed My Title Support about since, you know, they hold your titles). This was music to my ears. Finally a person who has an answer, or who found out the answer, and not pawn it off on another person or tell me "I have only been here 2 months". The helpful guy told me I would receive a call in 1-2 days letting me know the progress that has been made.

I received a call the next day by a lady named "Lorraine or Lorie" something of that nature. She had good news for me as well saying she is reaching out to My Title Support to get everything straightened out and that I would receive a call by 2 pm today February 6, 2019.

I received a call today not from the nice lady as she was off today but someone else. He informed me that a request was made for a duplicate and that he will check with Kenton County next week to see if the title came in. My tags expire, next week February 12, 2019. This answer was not good enough. I do not know the chances of me getting a 4th 30-day tag. When I asked if he could send me an email stating this process is still going on, his answer was, no, another department will have to do that. I then asked if they will be able to email the letter to me, his answer was, no. They could only send something in the mail.

So here I sit worrying if I will be able to legally drive my vehicle back and forth to work next week, to make money so I could pay off my car loan that you have when all of this could have been avoided by communicating to the 3rd party vendor who holds your customer's titles that Ohio has E-Titles no duplicates should have been requested.

You have pissed off a customer, who has been a great customer, albeit not a rich one all because no one is sharing information. I would re-think your customer service training for the ones who did not know what to say or who to talk to for answers, and also re-think the process of using a 3rd party vendor especially if your company forgets to inform them how each state operates and stores titles.

I really hope someone goes through the trouble of reading this and realizes that 5/3 dropped the ball on this customer. You have my contact information if you need me to clarify any of the above material.

Thank You

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Fifth Third Bank / 53.com check cashing fee

Saturday, January 26, 2019

I received a refund check from Express Scripts, a huge client of yours no doubt. I needed gas money and due to the fact that my bank account is overdrawn, I went to a Fifth Third Bank in Noblesville, IN. Since I am not a customer of Fifth Third Bank, I was expecting to pay a fee. I was taken aback when I was told it would cost me $5 to cash my $14 check that was drawn on your bank from Express Scripts.

I don't normally file complaints, but in this case I am. $5 is ludicrous for a $14 check. In addition to the fee, I was required to give my information and a profile was created for me.

I would like to hear back from someone in reference to this and would like to get a refund of the $5 or at least a portion of it. Thank you.

Connie Logan
1596 W Van Buren St
Alexandria, IN 46001
[protected]

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Fifth Third Bank / 53.com service

I have never been antagonized and so humiliated in my life! On 12-06-2018 eta 4:45
I came in to cash a check and was serviced by a very rude and nasty employee. Who displayed signs of lunging at me. Even after I kept stating to her, " I'm just trying to take care of my business, just leave me alone!"
I had went into 53 bank to cash a check approximately 4:45pm. I waited in line to be called to the window for service. The banker called me up and I gave her a deposit slip, my ID and a check for $9, 034.08. I wanted $1, 000 back in cash and $8, 034.08 deposited into my savings acct. So, to my knowledge I had given her everything needed to process my request. I waited patiently and quietly for her to process my request. She appeared to be processing the check and she asked me if I had knew if the person who had given me the check signed it themselves. I stated "I don't know." She then continued on her computer. She looked up and said, It looks like I'm gonna have to deposit the $9000 in your savings and take $100 from your other account! I quickly corrected her and asked, " why?" She said all checks have a one day hold on it and she can't give me any money on a check that's not cleared. I said, " Ma'am I've never had this issue before with cashing these checks." She immediately grabbed my check and ID to hand to me and said, "do you want to go to another Branch?" I responded, " no, I'm just trying to take care of my business." She then went on to say well it must have been at another Branch. I corrected her and replied "I've cashed my check here before also."The Banker identified name is Aundrea. She asked, "Are you having a bad day? I said, "no, what does that have to do with my transaction?" She said, "nothing, I'm just sensing some attitude and I'm sorry that you are having a bad day!" I told her I didn't and I sensed negativity and neck rolling from her. She went on with saying that it's me. I told her again, Ma'am I just trying to handle my business and leave, what's the big problem? I asked for a manager. She said there isn't one. She said I will have to cash this check and give you $1, 000 and deposit the rest I said okay! She took this a few minutes and was just sitting there looking at her coworker I asked what's the problem, now! She said she needed to get assistance. I said okay. The other Teller came over and Aundrea asked her if she knew the company the Teller said yes it's a Law Firm from Ferndale. I over heard and said "their from Pleasant Ridge." That teller said, "No need to get an attitude with me" I said Ma'am I just letting you know it's in Pleasant Ridge, (because I did not want to agree and they think I'm trying to do something illegal). Aundrea said something else negative and I then went off verbally cursing telling her to shut the **** up talking to me. She gave me back my things and the other Teller serviced me. All while she kept on talking I again told her to shut the **** up talking to me I wasn't saying anything else to her. Then the new teller told me that she wasn't going to help me if I continued to curse. I asked her to control her unprofessional angry employee. As she was in the back ground steady antagonizing me. I was getting serviced by the new teller and Aundrea began to half way apologize and I just told her to please stop talking to me. The new Teller is now trying to defend her coworker and say all she's trying to do is apologize and I told her I do not want her apologies because this whole situation was unnecessary, So tell her to just stop talking to me!
I have never seen nor witnessed poor and unprofessional customer service as such. It was very embarrassing. This is a financial Institution that have my money and I believe that you will handle this matter expeditiously. Please be mindful that NO customer should ever be treated in such negative manner.

Review the video footage it was hurtful and embarrassing!

Thank you
Caryn Jackson

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Fifth Third Bank / 53.com employee kj1moc2a

I spoke with several employees from 5/3 bank today to help resolve an over drafted account. The account was over drafted due to a several purchases made on Amazon. A member of my household accidentally used the wrong account to purchase products which because of the way Amazon bills caused several overdraft fees. The account that was supposed to be charged perfectly fine. I spoke with a lovely employee named Rose in the disputes department that said because of the situation and parties involved there would be no issues removing all of the overdraft fees, but that she needed to transfer me to another department. I then spoke with an employee who said that would not be the case so I asked to speak to her supervisor. After waiting on hold for over 20 minutes Kandace (employee id KJ1MOC2A) took my call. I have never been spoken to so rudely! I do not understand how this woman is in customer service. She told me she didn't care what the previous employee had told me (Rose) that she would not reverse any of the charges. This is a complete nightmare. She said that i needed to have amazon refund the charges in the exact amounts debited but even with that she would not reverse the fees. I asked to speak to her supervisor and she refused. I asked several more time and got the same response but much ruder each time.

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Fifth Third Bank / 53.com In-depth Review

Overview: Fifth Third Bank, also known as 53.com, is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, Fifth Third Bank has built a strong reputation in the industry.

Products and Services: Fifth Third Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and more. Their offerings cater to various financial needs and goals. Additionally, they offer specialized services such as investment banking and wealth management, providing customers with comprehensive financial solutions.

Customer Service: Fifth Third Bank is known for its excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. Furthermore, they provide a range of online banking tools and resources, empowering customers to manage their finances conveniently and independently.

Fees and Charges: Fifth Third Bank's fee structure is transparent and competitive. They disclose fees and charges clearly, ensuring customers have a clear understanding of the costs associated with their services. Comparatively, Fifth Third Bank's fees align with industry standards and remain competitive among their competitors.

Technology and Innovation: Fifth Third Bank excels in digital banking capabilities. Their online and mobile banking platforms are user-friendly and highly functional, allowing customers to perform various transactions and manage their accounts seamlessly. The bank also integrates innovative features and technologies, such as mobile check deposit and biometric authentication, enhancing the overall banking experience.

Security and Privacy: Fifth Third Bank prioritizes the security and privacy of customer information. They implement robust security measures, including encryption and data protection protocols, to safeguard sensitive data. The bank also complies with industry regulations and standards, ensuring customers' trust and confidence in their services.

Branch Network: Fifth Third Bank boasts a widespread branch network, providing customers with convenient access to physical locations. Their branches offer excellent services and facilities, catering to various banking needs. Additionally, the bank has a vast network of ATMs strategically located for easy accessibility.

Financial Stability: Fifth Third Bank demonstrates strong financial performance and stability. With favorable credit ratings and industry rankings, the bank has established itself as a reliable and trustworthy institution. Recent mergers, acquisitions, and significant events have further solidified their stability in the industry.

Community Involvement: Fifth Third Bank actively engages in corporate social responsibility initiatives. They are involved in community development programs and have established partnerships with non-profit organizations. Their philanthropic efforts contribute to the betterment of the communities they serve.

Customer Reviews and Ratings: Customer reviews and ratings for Fifth Third Bank are generally positive. Customers appreciate the bank's comprehensive range of products and services, as well as their excellent customer service. Comparisons with competitors' ratings and reviews highlight Fifth Third Bank's strong standing in the industry.

Conclusion: Fifth Third Bank is a reputable financial institution that offers a wide range of banking products and services. With excellent customer service, competitive fees, and innovative technology, they provide a comprehensive banking experience. Their strong financial stability and commitment to community involvement further enhance their appeal. Overall, Fifth Third Bank is recommended for individuals and businesses seeking a reliable and customer-centric banking partner.

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Contact Fifth Third Bank / 53.com customer service

Phone numbers

+1 (866) 671-5353 +1 (513) 579-5353 More phone numbers

Website

www.53.com

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