Fifth Third Bank / 53.com
reviews and complaints

Called Fifth Third Bank about a problem with my Van payments
I asked Jake could I speak with a Supervisor and he said they were too busy and couldn't talk to me;
I stated that I would wait he put me on hold for 4 minutes. Then return to say the Supervisor would not
Talk to me and that I could leave a message on her voicemail. I stated that I had never heard of all the Supervisor
Being too busy to take a customer call, He stated that is what she told him and that he was not tranfering me
To anyone else, and that all I could do was leave a message on her voicemail which i did.

My name is Milton Reaves, I am a United States Navy Veteran, had a car loan with Fifth Third Bank for 70 Months
And expect better service than that can SOMEONE PLEASE HELP!

Sincerely
Milton Reaves, [protected]@cox.net, [protected]

whom it may concern:
My name is Karen Howard and I have had my mortgage through Fifth Third Bank for several years. Back in April 2018 I was pre-qualified for a new home mortgage with your bank so that I could buy a property in North Carolina. I went through all the steps to get Shawn Nikirk and Romelia Garcia all paperwork they needed with a 24-hour period. My Realtor Lori Favre in North Carolina was also on top of everything they requested. On May 3rd at 10:05 I sent Shawn an email stating that I have sold my home in Nashville Indiana that it was a cash deal no inspection no appraisal and closing the following week. Shawn responded shortly after stating he needed the purchase agreement. My realtor sent it on the same day at 11:47. I notified Shawn at that time that I'd like to move forward with this deal and get an appraisal done. Later that week I meet Shawn in the Nashville Bank office at 1:30 where I signed all remaining paperwork and handed him $350.00 in cash for the appraisal. He said it would get ordered later that week. This is where everything went wrong first Shawn did not order the appraisal until I and my realtor reminded him 2 weeks later. Throughout this process my sister, Lori Favre, my attorney here in North Carolina also wrote several emails and had many phone calls to Shawn and Romelia for things they needed without any response. Towards the end of this mess I was also told that everything was ready and had a closing date but when the closing date came Shawn and Romelia were never ready. On Thursday May 31 at 10:00 in the morning I called Shawn to see if he was ready to close on June 4th and was it a done deal, so I could leave Indiana and head towards North Carolina his response was yes. Half way through my trip with a 26-foot U-Haul and my family I received a call from my realtor stating that we could not close again because now Romelia was delaying the closing again because she needed more time and additional documents from my sister who takes care of my finances. My sister spent 3 hours on the phone with Romelia explaining to Romelia what she was so confused about. I am on Social Security Disability my finances are black and white this whole mess should have not been so difficult especially knowing the fact that I already had a mortgage with your bank for 10 years without missing one payment. Long story short the closing ended up being delayed multiple times for one reason or another to the point that the owner of the home I was buying from wanted to cancel the whole deal. On the last delay I emailed Shawn and Romelia that this whole mess was unprofessional and inexcusable. Currently, I want a refund of the $350.00 appraisal, extension of 9 days for the U-Haul at $400.00 and all closing costs which were $6157.57. Shawn and I have had multiple emails and phone calls pertaining to the reimbursement and his reply is always I'm working on it. As of last Tuesday, the 17 of July at around 1 o'clock Shawn and I had a phone conversation about the reimbursement. At that time, he said he would put the $350.00 dollars in the mail for the appraisal and could I send him a copy of the extension of the U-Haul paperwork. I sent him the receipt at 1:40 that same day. I also asked him about the closing cost and as always, he replied he's looking into it. Here we are 9 days later no response from Shawn nor has my reimbursement come in the mail. This has been the most aggravating experience for my family and I need it resolved ASAP! If you need to speak to any of the parties involved to get more detailed information here is their contact information:
Lori Favre (Relator)
Cell -[protected]
Email [protected]@kw.com

Christine Bruno (Sister)
Office- [protected]
Aaron Arnette (Attorney)
Office [protected]

Thank You,
Karen Howard

We are a trucking company that runs on diesel fuel. We must have the fuel to ran our business. We can only ran the debit or credit card for $75.00 worth of fuel and then Every couple of weeks the card is flagged and shut down for the multiple purchase of diesel fuel. Our dump trucks takes $100s of dealers worth of fuel a day so we need this to not be flagged or shut down but we get no help from customer service or the fraudulent department. I am sorry fuel purchase for a trucking company should never flag our account. If we purchased a dress or flowers sure but not fuel. This is causing major issues for our company and we are going to have to do business elsewhere if someone can not resolve this issue.

I am extremely disappointed with the poor customer service at the branch of 5605 77 center drive, nc 28217. I have primary checking/savings/credit cards with fifth third for last three years, I requested to print the check images for last two years as I have to submit to my lawyer then I was told they have to web request and they will charge $5, so I asked them to print the statements too if possible, I asked them how much I have to pay, the manager was not able to explain properly, but he told I can see the fees in the bank statement, so we went ahead and ordered without proper explanation, never gave me any proper estimation/explanation, next day I realized I was charged almost $1092, I called them right away to discuss the matter, then I was told only the manager can fix it as I wanted to reverse, I can't afford to pay that much just to get the statement as I can print myself, this is almost 3 weeks, I didn't get any call from the manager. I went to the branch twice after that, apparently manager was busy, I called several times, no call back to discuss the matter. I left several messages but couldn't reach the manager maria. Every time I am being told that she will call me back, she will email me, but no call or email from her. I haven't picked up the documents yet, extremely upset with the brach manager who doesn' have any professionalism.

We went to our branch at South 2nd Street, Lafayette, IN 47901. We were withdrawing $5, 000 and the Bank teller Kandi Martin said we can't withdrawal such large amounts without calling ahead of time. And I apologized and said I didn't realize that was a large amount. And she then proceed to go talk to a accountant and complianed about us with an attitude and mocking my voice. Her tone was very rude, she rolled her eyes and gave us dirty looks the whole time she was counting our money. We have never been told to call ahead to withdraw such small amounts like that at any of the other places we've banked at. Honestly considering taking my business else where. I never want to have to deal with someone that rude again.

on 5-10-18 I call the Fifth Third Bank to have money transfer from my 360 card to my checking account. So the lady tells me that they may not let me transfer money from the 360 card to the checking account. Then she tell me I can turn on my overdraft and the bank will let me overdraft and there is a 37.00 fee for every day.

So I turn on the overdraft I made 5 overdrafts on 5-14-18 totally up to 120.00. I continue to check my account all day and the next day they put a 74.00 overdraft fee on my account watch was 5-15-18. So my account was 194.00 in the negative, so I know I was going to get my check on 5-16-18. So my son put 20.00 in my account on 5-15-18 watch made my account be 174.00 negative.

So on 5-16-18 my check of 391.00 was deposited they take the 174.00 and I had 216.00 left. Then they take another 74.00 overdraft fee I drove to the bank the men could only remove one overdraft fee and give me back 37.00. And he said he couldn't tell me about the penning overdraft I would just have to wait.

So I came home and call the bank spoke with a lady and she tells me that they charge me bank overdraft done on 5-15-18 well I didn't do anymore overdrafts only on 5-14-18. And I tell her I was told it would be a one time charge of 37.00 dollars per day. And now I only get paid 390.00 bi-weekly and can't afford to pay 117.00 dollars for something I was told wrong about. from a fifth third customer service person. If she never told me to turn on the overdraft, I would have my 117.00 dollars right now I need my money.

For 12 years, my husband and I have used Fifth Third. We had a joint account, each of us had personal checking accounts, and I had a savings account. My account was small with not much activity other than small purchases. My main account is with another bank thankfully.
My friend sent $500 as a gift. Fifth Third blocked it as "suspicious activity." Then they blocked all my accounts, including the joint account connected to my husband's paycheck. It happened on a Friday, and I had to wait until Monday to call. Fifth Third does not have 24/7 support for anything other than the basics.
It took me 6 hours to talk to anyone. I was disconnected 4 times. After viewing my account, they did not believe that the system was triggered by only $500. But they could not find anything else. So to be on the safe side, they banned me, and gave me 30 days to withdraw my money before closing my account.

I am a mortgage customer for 5 years, have never made a late payment until last month and that was human error. Instead of paying fifth third mortgage company, I made the mortgage payment towards my second home mortgage via chase bill pay by complete accident .. again human error, which was explained and then paid within 2 days of them notifying me that I was late with my payment .

Now, when I made a payment to fifth third mortgage on 5/7/2018 I get a call from their center asking if I made a payment, from where, how much, and ASKING WHY I DIDNT PAY IT ON YHE FIRST OF THE MONTH ..
ISNT THERE A 16 day GRACE PERIOD!? If payment made after 5/16/2018 then a $61.36 late fee will be applied.
CHASE BILL PAY IS A ELECTRONIC ONE DAY TRANSFER!
I AM BEING MADE TO FEEL LIKE A CRIMINAL, HORRIBLE CUSTOMER SERVICE ! I WOULD NOT RECOMMEND THEM !
CUSTOMER SERVICE SHOULD BE MORE UNDERSTANDING THAT THINGS CANNOT BE PAID ON THE FIRST OF THE MONTH ALL THE TIME .
Christine O'Donnell
Park ridge NJ

I have been a 5/3 bank customer for over 15 years. During that time I've held several mortgages, always paid on time.

On March 6th one of my properties was destroyed by fire. After receiving the insurance proceeds, (4/2/18 I sent 5/3 the check overnight. The funds were applied, my mortgage paid off, the balance (in excess of $100, 000) due to me is being unlawfully held by 5/3. I have been told I'm guaranteed to get the funds back by 4/27/2018. They are holding my funds, interest free, for 25 days. They claim they need to "investigate" the funds...I could get no explanation what that means. The funds came from MetLife, cleared, were immediately applied to my mortgage balance. If the funds are satisfactory for 5/3 to apply to my mortgage, why are they not satisfactory to issue back to me?

Meanwhile they are holding my funds, interest free, and I'm forced to pay tens of thousands of dollars toward demolition costs out of pocket.

I been customer with fifth third bank since 2000 and recently I build a house and I thought because my house loan and my car loan is with fifth third bank .plus i have saving and checking account. So I thought will be better to go with fifth third bank. I used a lady's she is a loan officer her name Jessica Parmer her id : 959208 . So this my first i run to a lot problem 1- she is disrespectful.2-she never replies to my e-mail or phone call . She miss leading me (everything she said about the interest rate and the fees is wrong) charge me extra fees for nothing keep locking my rate every 10 day and she knows the house not ready yet . That way she keeps charging me to extend the interest rate and the last extension she made expired on Sunday and she knows very well I can't do the closing on Sunday so extend it extra 5 days cost me 250$ so when i got hold off . She told me pay the 250 $ or she will drop the loan she mentioned that she didn't make no money, she make only 250$ for all the loan she process . So she didn't care if i close on the house or not . So the builders ( mvr mortgage) Rayn home she told them same thing she didn't care if I close on the house or not ( the house I been waiting on it 6 months to be built) so finally they talked to her manager and he waved the extra charge because he knows whatever she is doing is wrong. I have horrible experience. I been with pnc (my 2 business) I never been treated like a dirt, like with here, but I don't care what she did to me i m worry about the other next peoples they going to go through same problem like me because she didn't care about the customer satisfaction and the good reputation off fifth third bank. She care what ever she going to make from the loan (250$ only from all the loan she processed ) not worth her time. She didn't need to be there that people life and dream Home she try to cruched .

Christina inside the Kroger's branch is very impolite and rude. She is rascist and have no problem showing it towards African Americans. I have been to this branch multiple times and she always rolls her eyes talk with head motions and make me wait until another representative can serve me. She holds a stigma against young black men. She declines to cash my school checks when she see the amount and she don't help me with banking at all if something is not done behind this I will contact a lawyer put on a body camera and catch her acts on camera and begging legal actions for discrimination and rascism I also will be contacting BBB because I don't think no person should have to go through that embarrassment of having a legit check declined in front of other customers I've called customer service and they confirmed my account was active with no blocks and they don't know why she could be declining my check she also referred me to go to a check cashiers afford declingin and I have had this check cashed through my bank multiple times in the past at a different branch

Re: vin number.1gc1kwey3hf140925
Hi, My is Sukhvinder Singh and I got inform that I bought a car on my name with above mentioned VIN number. I never own and bought this vehicle on my name.please look into this fraud and let me know what's going on. You can always reach me via email. [protected]@ntcus.com.
I need to remove this loan from my name as soon as possible. Thank you in advance

To whom it may concern,

I would like to start off by saying I have been a loyal customer of Fifth Third Bank for over 8 years now. I have banked with other institutions and Fifth Third Bank by far has the worst customer service that I have encountered! The disregard for the customer, who without us would be no them, is disturbing and unforgiving. The customer service representatives that man the call center are incompetent either by design or lack of training. If I speak to ten different reps each one will give me different information in regards to the same concern. Even a simple professional greeting is lacked when dealing with the employees. The basis of this compliant is generated from my experience on the following days, February 12th & February 13th. On February 12th at approximately 11:30 am I called the call center [protected]) in reference to an online banking issue. The issue was that I inadvertently made a payment through Fifth Third bill pay to the wrong entity. The payment in the amount of one thousand three hundred and twenty- two dollars was set to be paid on February 12th. The payment should have been sent to Ditech, my mortgage company but in error was sent to Fed Loan Financing, my student loan servicer. I first attempted to call the erroneous company in an attempt to remedy the situation. However; since the payment had not posted on their end they suggested I call my bank. I called the call center at the number previously listed and after following several prompts was told there was a higher than usual call volume. The computer stated I could leave my contact number and not lose my place in waiting time. An hour and a half went back without a return call. I then placed another call and this time decided to physically remain on the line. Twenty minutes later I was greeted by a representative who of course could not help me and attempted to place me on hold and transfer me to someone in the online department. I say attempted, because after several minutes on hold I was disconnected. I placed what would now be my third phone call to the call center. This time the young lady that answered the phone asked me a few verification questions and pulled up my account. I explained to her the situation that I mistakenly paid the wrong company and I needed to cancel the payment. She explained to me that since the payment had not cleared that I would have to wait until tomorrow (February 13th) to call back and that at that time Fifth Third would be able to put in a request to have the funds returned to me and that it would take 3 days at the most for the funds to be credited back into my account. I repeated back to her what she told me to make sure I understood her correctly and she confirmed the information. I hung up the phone with the understanding that the next day the bank would request a full refund of the amount. Needless to say I was wrong, on February 13th, the next day I placed a phone call to the call center yet again. This time the representative advised me that the bank could not do such and that whatever information I was given the day before was incorrect. After getting nowhere with trying to explain my dilemma I asked to speak to a supervisor. The representative was audibly irritated at this request and placed me on hold for twelve or so minutes, and so I waited. The supervisor answered the call and began to regurgitate verbatim the speech the representative have just given me. She suggested that I heard the information wrong on the prior day. I reassured her that not only was I told that information by an employee but that I also confirmed it with said employee. She claimed the employee must have thought that I paid the bill through a third party site and gave me the wrong information and that there was nothing more she could do for me. I further explained to her that the employee was privy to my fifth third information since we went through the verification phase. She had no reason to think the bill was paid in any other manner since she my banking transactions were on the screen in front of her. I explicated to her that had I been given the correct information from the start I would have made arrangements to secure the funds before the payment was withdrawn on the next day and incurred the bounce check fee but that at least my mortgage payment would have been made on time. As a result of lack of training, lack of empathy, and basically a lack of concern and accountability I have been placed in a precarious situation. Thanks to misguided information, I now have to deal with the stress of replacing $1322 in addition to a $50 late fee I will be accessed by my mortgage company. I can unequivocally claim that I will not only be closing my three accounts with Fifth Third Bank ASAP. I will also counsel my daughter, other family members, friends and anyone else I come in contact with as to my distasteful experience with this company. With so many banking options out there one would think that a company would take the time to ensure all of their employees are friendly, knowledgeable, and able to offer assistance on the simplest consumer requests/issues. I am forwarding a copy of this correspondence to the following:

Unfortunately, I have a complaint against one of your workers at the Chesterton branch on Broadway...

There has been unprofessional sexual conduct, as well as an inappropriate amount of time on social media during work hours, and quite an extensive list of customers she has been dating.

I believe all these things are against you or operating procedures, and I can prove the sexual misconduct

Went into my bank to get a title notarized, & was treated disresptful & was talked about when I left the building along w/ my step son I had brought in with me, I had my husband go in to take our money out of our account due to the way I was treated when I left my husband was listening to them talk about me in front of other customers. He spoke up & said that's my wife & son your talking about, that's not professional to be talking about a customer to other fellow customers, so we didn't close the account we left it open & they went behind our back & closed my husbands card & his account without our knowledge. Very rude bank tellers, slow as turtles, & turned the situation around on me & was telling the people inside that I was the one being rude . I'm a very quite nice girl I couldn't be rude if I knew how . The only professional nice one that gets the job done is Brittany. She was apologizing for the way things had happened.

First of all I just spent 30 minutes typing a previous note with a multitude of details and you website crashed and wiped it all out when I tapped spell check.

My Account is [protected].

I received a notice that I had to pay 3000 in cash to escrow or have my escrow increased monthly by nearly 300. My account was transferred to you by Amerihome which paid my taxes of 2650.02 in March of 2017. 5/3 paid my insurance of 1867.00 Oct 3, 2017. I have as of Nov 2017 1925.42 in escrow. 5/3 is paying my 2017 taxes in Dec which only allowed 9 months to accrue. Taxes are due in Feb of 2018. Because they are doing this I am short in my escrow 724.60. 5/3 is taking 623.74 out for December for escrow which then will make my escrow account 2549.16. It is my understanding that they will continue to take out 623.74 through 2018. 623.74 x 12 =7, 484.88. 7, 484.88 plus the 2549.16 = 10, 034.04 that will be accrued to pay a total of 4, 500.02 for taxes and insurance for 2017. This seems so obviously wrong yet even after a review by the escrow department they are stating the numbers are correct. I have been spoken to in a very condescending way as to make me feel that I am a nuisance and an [censor]. I have been refused a number to a higher positioned employee other than a supervisor. I have been made to feel there is not recourse at all in this matter. I am asking for someone to sincerely look at the numbers and understand that this cannot possibly be correct. Will someone help me or is my only option legal action. My phone is [protected]

Terrible customer service. If I didn't have a mortgage with Fifth Third I wouldn't even have an account here. I went into the fifth Third in ocoee off of west road. The gentleman that normally helps me wasn't there so I was already hesitant about walking in. When I walked in I wasn't greeted. I explained that I needed to deposit some money. The girl told me to get a deposit slip and i explained to her that I'm never made to use those. She looks me up and down and says, I'm sick I can't touch that for you. I wrinkle my nose and grab a deposit slip. Try and give her my money to deposit (coins and paper, I know how much is being deposited) I had a Tupperware container with paper money on the bottom and coins on top. I don't even open the container so she's just assuming what I'm giving her. Before I even get my deposit slip filled out, she tells me she can't take my money. Really?! Lolol. I'm at a bank and I'm being told I can't deposit my money in to my account. Okay, whatever you say. Before I get mad I tell the lady's forget it and I'm going to a different bank. The manager who is on the computer is his office comes out and asks what's going. I explain to him that when James is working he always takes care of me and goes above and beyond. The manager explains to me that it's against policy for the tellers to fill out my deposit form for me. Well, you may want to send out a mass email to EVERY branch, because the few branches I've used I've never had to fill out a form. I usually just show my I'd and give them what I want to deposit. So now I'm being told I can't deposit My Money into MY account and the girl working the front desk is sick. So now I have to spend more of my time going to another bank, which won't be Fifth Third and deposit my money where it's 'accepted' Nice job in allowing sick employees to come to work and posssibly infect your customers. If someone is sick they should stay home and get better and not let other people catch their contagious germs. The manager didn't even seem concerned that I was leaving to go deposit my money elsewhere. I won't be going back to the branch in ocoee.

Opened account on 10/14/17 in person at the branch, watched the rep put in the offer code, advised it should be 10 days approximately for the offer to hit my account. Contacted rep after four days to follow-up, he said somehow the offer code did not make it into my "profile." Gave him the code again and he supposedly entered it then. Said it was not a delay tactic, said it was a "mistake" and "technology is only great when it works." Continued to follow-up and still do not have $200 offer to open in my account. A month now and any day now no doubt they will charge my account $11 the monthly service fee is supposed to go down to $8 per month once direct deposit of my paycheck begins. By the look of things so far, the bank will try to charge me a service fee although they have done absolutely nothing for me except put me through the "delay game, " which comes as no surprise, especially after reading the many other reviews here at pissed.consumer. I hesitate to set up any "bill pay" payees with them for fear they will screw up my payments to my creditors/utilities/phone, etc. My first direct deposit goes in this week but probably not before the service fee hits. If that puts my account into the red for a day and they try to tack on an overdraft charge in addition to the fee when all they have to do is put in the $200 they've owed me now for a month, I will use my right to protest on every platform, including outside their physical address, until someone at 5/3 "bank" does something about it. I've read too much here and elsewhere and I'm personally experiencing their poor customer service and outright false advertising to entice people to open accounts with them.

Suspicious activity found on my acct. I called to take necessary precautions to secure acct and the guy mentions getting a new card but I mentioned I don't live in Midwest anymore so changing my send address would mean 14+ days for a new one. I say that's ok, cause I have new funds coming in. I at least wanted to take old funds off card to survive until I find out my card is declined. Now I have no way of eating or traveling because of fifth third's idiotic policy of canceling a card before doing due diligence of making sure the customer is secure and sure before cancelling. Bottom line, [censor] fifth Third. Never heard so many bs apologies in my life. Customer service reps are useless.

Hello 53 banker,

I have opened a checking account with 53 bank on 3/11/2017 (account ending X6081) in Rolling Meadows branch, IL. I presented a $200 coupon while opening an account to Mr. John in the branch. I exactly completed direct deposit, online bill payment and other requirements the way I was told well with in time. But it’s been several months, I have not received my $200 for opening the account. When I inquired why I did not get the money, I was misguided in the second round and now branch says I have not paid the bills the way I am supposed to pay and I crossed the 3 months limit. It’s really frustrating .

As a deeply unsatisfied 53 bank account holder, I am really upset the way branch people misguided me and deprived me from my $200. I could have opened similar account in other banks as well by preferred your bank for your reputation and customer service. If you see this mail, consider my case sympathetically and help me to refund my deserved $200.

Samhita Chakraborty
North Aurora
[protected]