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FieldOne Systems / Worst company ever

1 United States

We heard about Field One at an industry expo. Unfortunately, everything that they promise at the sales presentation is not true.It is impossible to receive any tech support or training in a one on one situation, even though it was promised as part of our contract. Also they make you sign an "all sales are final" contract so there is no way to dispute their charge when they don't follow through on their pitch. No one ever got back to us whenever we requested support. We called and left messages, we emailed, finally we had to email the salesman and complain to get a return phone call. This is not the way we can afford to run our business! When you run your entire business with this software, you cannot afford to be down for the days it takes them to get back to you. I would strongly advise to avoid doing business with Field One or Pioneer Interactive at all costs. There are less complicated programs with better support out there. Of course they are not willing to give you anything back no matter what. I wish we had seen this website before we dealt with them, it would have saved us a few thousand dollars.

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