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Fido / billing fraud

1 12940-104th aveSurrey, British Columbia, Canada Review updated:
Contact information:
Phone: 778-552-1302

Constant overbilling by Fido Solutions... when I call to get the billing 'oversights' rectified, am assured the corrections will take place on the next bill... needless to say, they aren't, and it is always a person whose last name you are not allowed to know, who deals with your account. Even tho the conversations are recorded, each new rep claims ignorance of past transgressions and mistakes and each bill contains new false charges... everything from making calls to and from USA which I haven't been to in 35 years, to charging for Fido to Fido calls (which are free under my phone plan), to billing reactivation fees for service that was never cancelled or suspended. This has gone on for nearly every month in the last year... sound ridiculous? My phone bills are the proof...
Anyone thinking of switching to Fido? Think again.

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Comments

  • Ri
      9th of Nov, 2008
    0 Votes

    I have 2 FIDO phones, 1 which my bf uses and 1 that I use. I've been a loyal FIDO customer for about 10 years. Recently, my 3 month old, $500 Razr2 phone completely died and it took FIDO 5 weeks to send me a replacement refurbished model (scratched up, very USED). During the 5 weeks, various customer service reps lied to me telling me the phone was on it's way to me. I was calling them every other day, since UPS only takes a day to deliver a phone within the city to me. Eventually a supervisor told me that there were no RAZR2s in stock and that the other reps had lied. I asked if I could have a RAZR3 of lesser value (NEW), considering how new my phone was and was told that I would have to pay for it. I was only entitled to a used phone of the same model, so I would have to wait until one was available. This is enough crap already that I am planning on canceling both my accounts, even my City FIDO account I thought I would keep forever. But it gets worse...

    After about 2 weeks I put my SIM in my bf's phone part of the time, but for 2 solid weeks, I had a completely DEAD phone. Interestingly, when I received my bill it showed incoming calls without associated numbers and calls to voice mail EVERY SINGLE DAY that my phone was dead. One of these calls, was 75 mins long, pushing me over my daytime minutes. In fact, I have had billing issues every month since I opened my second account with FIDO. My bill which should be approximately $60.00 month is consistently near $200.00 because either my services have changed for some unknown reason, or I have false charges.

    Welcome to the new Rogers. I left them because they renewed my Blackberry contract without my consent or knowledge for 2 years when they replaced my broken Blackberry 8100 with a refurbished Blackberry Pearl piece of garbage and charged me $50.00 for my loyalty to them.

    The Rogers/FIDO monopoly make me sick.

  • No
      11th of Jan, 2009
    -1 Votes

    If the phone doesnt work that doesnt mean the service from FIDO is not there.
    I am a FIDO user and even my cell is off, I can still use the service through the voicemail messaging center, so it uses my airtime, is normal!
    FIDO doesnt make phones...just sells them. They will exchange/replace it with same model (refurbished) when a cellphone is defective.
    If you want to get additional warranty, buy an insurance! No matter how expensive a phone is ...it could stop working.

  • Th
      22nd of Jan, 2009
    0 Votes

    Fido is a customer that really excels in poor customer service, as does Telus. The only company i enjoy doing business with is SHAW and hope they get cell service soon. I can even do business with SHAW via email, they just confirm my inentity and its no problem. FIDO lets me email them but then says thety cannot do anything over email. :

  • Fi
      16th of Feb, 2009
    0 Votes

    Fido-Rogers & the Company is the biggest telecommunications fraud in the world. I have lived in many countries in the world and have never seen any telecom company inventing charges like system access fee (not even Fido customer service can explain what it is), neither incoming calls (that are free in the whole world, why would a caller and a received pay twice for the same service?)

    I think you people in Canada have to complain and get your voices heard because you don't even realize how ripped off you are in this country. The rates are outrageously expensive, they are using their monopoly position to surcharge their customers. Second of all, have you ever tried to understand their bills? They complicate it, it seems on purpose, so that the customer doesn't understand where the fraud is.

    I cannot believe that the Canadian government or an anti-trust body is not intervening againt Fido and not taking them to the Federal Court to resolve their billing frauds. I have just got a bill where they bill me 3 times for the same month + some strange Fido Minutes billes

    I am getting really sick of it. Is there a lawyer you can contact in Canada for this? What annoys me is that they promise one service charge in the beginning but when you get the bill it's a compliteley different story. If they are charding $200.00 instead of $35 why not tell it right away? Why do I have to get those huge bills as a surprise? Had I known it's $200.00 I would have not used this service or cancelled this line, but no... they don't tell you anything so that you become liable for all your charges... and then they can press some credit bureau to investigate you.

    This is unacceptable. There should be some body in Canada to regulate Fido billing. If their charges are so high then at least it should be transparent.

    It's the same issue with Rogers, I used to get $300.00 from them. And when you call them, their weird charges are all "explainable" for some reason. You will get sick of being on the phone before you know what those charges all mean.

    If you fly over the border to the US or to Europe, even Asia, you will be shocked how cheap are the telecom services there and how easy and simple are the phone bills.

    I HATE FIDO-ROGERS SCAM BUSINESS! The most un-ethical company in the world that practices arbitrary commercial operations.

  • Ga
      17th of Dec, 2009
    0 Votes

    I have 2 phones with Fido and i barely use them and I get text msg from Fido your minutes are over and I'm supposed to be on $17 plan for each phone wich after taxes would total $29 per phone my bills are never less than $87 per phone and i got unlimiteed evenings and weekends from 5pm to 7 am and they just keep billing me like im the only Fido customer I belive ever since Rogers Comunications bought Fido the scam began and unless we customers do something about it they never will, i go to Erurope i have phone there to and I never have this problem my incoming calls are free and by second billing here Fido says By second billing, , but I guess for every second i use my phone they are charging me 2 minutes ? rediculous ????????/

  • Me
      4th of Apr, 2011
    0 Votes

    I had purchased a Fido cell phone back in 2001, it was on a monthly plan, however I only received one bill from Fido, never any information after the first bill, then several months later after having used the phone on several occasions, the phone was suddenly blocked, and when I called inquiring about what the problem was they said I had an enormous outstanding balance, for which I never received any bills, then a couple of weeks later I receive this bill, only the second bill after all those months, if this isn't a scam I don't know what is.

  • Fi
      12th of Apr, 2011
    0 Votes

    Hi.
    I am Elise with Fido social media team. I will contact you by DM MegadethPeaceSells to see how I can help.
    Elise

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