Fido Prepaid / not willing to find grey area
Hello... my name is jen. Let me start by giving a little bit of history to you. My dad was a top sales rep in ontario, so indeed he relied 100% on his cell phone. Well, some bad luck hit and his health took a massive turn for the worst. He was approved for long term disability, however to keep him on the company cell phone plan was cut off, as he would no longer be in contact with his customers. As, normally in a situation like this another rep takes over the area. As anyone with a cell phone can understand is trying to live without one is not a thought many of us could bear to think of, let alone actually do it. I thought I would do a nice thing and buy my dad a Fido pre-paid cell phone. Well, then for the convenince of it my mom put down her credit card number and it was being loaded with 10$ per month. As you could imagine, the phone was not being used as his health continued to deterreoate, including lungs, kidneys, heart, bones, brain blood... basically everything inside has something wrong with it. We have spent so much time with doctors and specialists admitting him to hospital more than once, thought he was going to die a few times that we never thought of the cell phone. It was not a very important thing at the time (understandable?? right)
I called fido on October 10th, 2008 and spoke to a rep Danny and his supervisor Gabrielle. I really didn't get anywhere other than him telling me that he could add 6months onto my pre-paid plan so it would give time to use up the money~! I really don't see how this is a suitable resolution in my particualr situation, as a perfect indicator to the future is the past. Seeing as though the phone has not been used since it was activated is to me a strong indication that giving me 6 months to use up the money accumulated is really an insult. I have a contract phone and so does my mom. My dad does not leave the house and no one calls on the cell phone let alone the house phone. As we all know when times get rough people whom you thought were your friends often run for the hills. Well that's what happened. Now I understand that pre-paid cards are not refundable. And I also understand that this is not Fido's "problem" or "their fault" at all. However I was expecting them to help me out in this particular situation, as I feel it is a unique one. I have a $150.00 credit sitting on the phone, which is cancelled as we speak and I am really only looking to settle with maybe half. I really thought Fido was a large enough complany that cared about their clientelle and are looking to keep customers. I have been rudly awakened. Can you please look into this and see what can be done, as I know that there is black, white but there is ALWAYS GREY!!! I am expecting a resolution to this issue, promptly. Please email me at email@example.com
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