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Fidelity Brokerage Services
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4.2 368 Reviews

Fidelity Brokerage Services Complaints Summary

0 Resolved
73 Unresolved
Our verdict: Engaging with Fidelity Brokerage Services at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Fidelity Brokerage Services reviews & complaints 82

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4:44 pm EST

Fidelity Brokerage Services 401k

I called in on Dec. 10, 2019 to have my account rolled over. I spoke with an associate and was told the amount that I would be getting minus what the employer matched. When I received the check to deposit, it was not the correct amount. I logged onto my account and saw that they accessed a $25 terminated maintenance fee which was not discussed or told to me at the time that I requested the rollover. I called on 1/14/20 and spoke with someone named Timothy who was no help at all. He told me that that is a fee that is accessed if I rollover or with draw the funds. I asked to speak with a manager and he told me to hold. I held for 8 minutes and he got back on the phone reiterating what he had told me. I told him that I was holding for a manager, not him to get back on the line. I was once again put on hold. A manager named Jake got on the line and he told me that Timothy explained the situation to him. I explained what happened once again, and he said the same thing Timothy said. He said that he could not reimburse the $25 to me. I explained to him that if the associate explained all of the fees to me then I could've made a better decision on taking the money out or leaving it in. I was robbed of that choice at this point. I asked him for a manager above him and he said that there was not one. I then asked for a corporate number which he said there was not one, and I found the number on Google. He gave me an address to write for complaints. I'm very upset on how this matter was handled.

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1:47 pm EST
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Fidelity Brokerage Services pension rollover

I am disgusted with the Fidelity experience and will be moving my funds as soon as my request is complete.

I submitted all of my paperwork accurately to receive my lump sum PepsiCo pension payment to be rolled over to my Fidelity IRA #[protected]. First, I received a check so had to call to get this changed since I requested it to be rolled over to the IRA. Then I received a notice that it was rolled over into an account that no longer exists. All this time, you have had possession of my funds. To make things worse, no one that I have spoken to has been able to help. I have spoken to multiple representatives including an escalation representative who told me nothing other than I needed to wait longer! This is an absolutely horrific experience that I will be sharing broadly to anyone considering Fidelity.

Soon to be a former Fidelity client.
Ken Partyka
[protected]

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2:14 pm EDT
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Fidelity Brokerage Services fraud/scam

Beginning mon., sept. 16, 2019, I began addressing mandatory distributions for myself & partner with several investment firms.
Anticipating smooth transactions, I did not keep records.
When I spoke with fidelity, I was told that I needed to have my bank accounts set up for on line access for fidelity to make a direct deposit.
When I completed that, I called fidelity to complete the process, was walked through fidelity's online form that asked for my log in and my password. I didn't feel comfortable with that and subsequently went in and changed my password.
When I was unable to log in, I called rockland trust company, explained what happened, lisa @ rtc said she had never heard of that. She spoke with her online dept. And investigation revealed that the history of my bank accounts had been downloaded, rtc froze all of my accounts and recommended that all accounts be replaced.
New bank accounts were set up on 9/19/2019, and I began the time-consuming process of contacting those making automatic deposits and withdrawals.
One of the accounts was cumberland farms. They disclose they use ach. When I attempted to complain to fidelity, megan in kentucky argued that they use ach.

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12:21 pm EDT

Fidelity Brokerage Services caveat emptor

Purchased a penny stock on HPMM Monday. It dropped and I sold some and then tried to repurchase and it was declared a Caveat Emptor so was unable. So I lost $ 1300 with no way to recover it. That is wrong. It should at least be open to the original share amount. If it was so risky why was it not declared earlier or not available at all to protect the customer?

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5:20 pm EDT

Fidelity Brokerage Services inheritance services

Worse than the government (GAO, Federal Retiree Services). Trying to call them only leads to half an hour on the phone with no response. When I filled out death notification, there was only a phone call one week later. Because I was in a work meeting, I could not answer. And a "Steven Daniels" only left the general inheritance services number, rather than a specific number. And so, I am back to listening to background music, waiting for answer. One would have thought that Abigail Johnson and her billions in wealth would hire a few extra persons in this department to speak to people who just had a loved one pass away.

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3:05 pm EDT

Fidelity Brokerage Services retrieval of funds following sale of company and funds held by foreign government

Can you please help me!

Around approximately 2nd quarter 2018 Intel corp (INTC) purchased a company called Mobileye (MBBYF) that I owned stock in. The stock was purchased through the broker Fidelity Investments Company under my account X83680564. During the acquisition process I elected not to transfer my Mobileye stock to Intel stock consequently, my account was closed, stock sold, and all proceeds transferred to Dutch Ministry of Finance Consignment Office. To obtain my monies from the Dutch Consignment Office on 30th July 2018 I sent an email to mobileye@fmr.com that included a number of documents i.e. account information, evidence of account, power of Attorney, etc. Since sending this email I have not received any feedback that my claim in being processed and when I will receive payment despite numerous attempts to progress the claim. For example,
1) From my initial conversations with Fidelity it appears my documentation has been received.
2) Several months later in an attempt to find the status of my request, I contacted the Dutch Consignment Office. They informed me that they do not deal directly with the public and work through a transfer agent.
3) After further discussions with Fidelity they acknowledged that a company called AST was acting as Mobileye transfer agent but they lacked the appropriate information to contact Mobileye on my behalf.
4) After contacting AST they also confirmed that because I did not have an AST account or share certificates they were unable to help me, and I should go back to my broker, but they did say there are acting as Mobileye's payment agent and may be able to help me if I could provide the share certificate numbers.
5) Again, after further discussion with Fidelity, Fidelity are unable to provide my share certificate numbers.

I hope my description is not too convoluted, but I've been trying to progress this claim for nearly a year, and despite after numerous Fidelity chat sessions I feel that I've fallen foul of the preverbal catch 22. Fidelity are saying they can't help me because they don't have sufficient information to ask ASF on my behalf, although I'm not sure what information is required, and ASF can't respond because I can't provide ASF with proof of account information i.e., certificate numbers which for some reason Fidelity say they are unable to disclose.

Can you please tell me, for stock that was initially purchased by Fidelity on my behalf and subsequently surrendered back to Mobileye, how I recover my funds and what is Fidelity's responsibility in an international cash transfer from a foreign government? Could you also please provide me with my stock certificate numbers so I can progress the transfer with ASF.

I am sure you can understand my frustration. I have spent countless hours trying to access my funds and am getting nowhere.

Additional info:
1) Fidelity account: Individual, account number X83680564
2) Mobileye N.V Corporate Action Notice
a. Date: August 1st 2018
b. Control number: [protected]
c. CUSIP Number: N51488117
d. Job number: E09243
3) Communications
a. Fidelity chat line: I have transcripts of chat sessions if required
b. American Stock Transfer & Trust Company, LLC (AST)
i. Tel: 800 937 5449
ii. Email: help@astfinancial.com | astfinancial.com
c. If you need transcripts of chat sessions

Thank you in advance for your help.

Read full review of Fidelity Brokerage Services and 2 comments
Update by Baglin's
May 27, 2019 3:11 pm EDT

I have no idea if my original complaint has been submitted: no webpage feedback conformation, no email, etc. If this original email has gone through please ignore.

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docgoldman
, US
Jan 21, 2020 4:03 pm EST

I have had the same problem with them. I have been trying to get the funds for 2 years. they are unresponsive and I have no idea if they have received the funds and are hoding them.

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Cassidyyyyyy
, US
Jan 03, 2020 9:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

Baglin,

Have you been able to resolve this issue to date? Please advise.

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6:36 pm EDT

Fidelity Brokerage Services inherited 401k

I was told to open a 401k DBA which is an inherited 401k account. This was done by a representative on line. A check would be sent to me as the beneficiary. I was then to forward it to another Fidelity office. Several weeks later it was sent back to me with no explanation. After hours on the phone and spoke to 3 different people I was told to report to their office and bring my passport. If I did this I could deposit the Fidelity check from my late husband's account into my Fidelity 401k DBA account. I went to office as was told. They copied my passport. After 1/2 hour I was told to come back in 3 days. They hoped I could deposit the check but no guarantees. These funds are being held by Fidelity. No one will help with this problem. Not the employer of my husband, Intel Corp, nor any of the employees at Fidelity.
I am really stuck.

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3:31 pm EDT

Fidelity Brokerage Services 401k rollover to ira - funds hostage for weeks

$290k of employer Fidelity 401k funds have been and still are ‘in process' hell limbo being rolled over to Fidelity IRA for nearly a month after repeated [censored] ups by Fidelity. I am now in legal jeopardy not being able to close on a real estate purchase these funds are slated for.

I have been on the phone with Fidelity Customer Service multiple times a day for about a month now, explaining the saga over and over to new reps every time. I get names and extensions of people who assure me an error is being corrected, and that they are taking personal responsibility for correcting this rollover but mistakes continue. I have spent days of my life on hold while tending to my elderly father who had a stroke AND I was laid off my job during this time, and I'm on crutches for an injury which needs surgery so the stress of this situation is taking a serious toll.

The ineptitude is criminal and ha impacted the lives of my family and the family whose home I am buying.

Fidelity has no way of problem solving when things go off the rails, no actual human intervention, no direct communication path between departments or path of escalation. I have learned that there is no such thing as something as basic for overnight mail! No alternative means to direct mail to other than the residential address when someone like me is traveling for various business and family emergency purposes.

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9:11 am EDT

Fidelity Brokerage Services dead mothers stolen retirement account

I am the PR for my mom's estate. She died in 2008, in the midst of her death my brother never received his beneficiary payout from Fidelity. It took abt 6 months of constant fighting and a mountain of paperwork for me to get my settlement. Well, in January of this year while speaking to my sister in law it was discovered that my brother had never received his money from Fidelity. We contacted the company seperately and one morning I had to take time off from my job (as an insurance agent) to speak with them together, that morning we were assurred that the paperwork was coing and that his account would be made right! NOW, we are being told that his paperwork went to Colorado, where he has never even lived and ALL the money is GONE! POOF just gone, and they now are saying they wont talk to him or me, and my poor single Mom died thinking that she had taken care of her children only to have Fidelity rip them off! SHAME on ALL of YOU!

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4:14 pm EST

Fidelity Brokerage Services potential security and compliance risk.

Dear Fidelity team,
I called the support this morning as my account seemed to be compromised and a stock "sales" request was executed without my knowledge and permission. Based on my perception of Fidelity, I would have expected a great customer service. What I received was a very disappointing service by Lisa (Fraud Department), Sam (Fraud Department) and Fammi (Stock Plan Group) when I asked what to do in these situations.in fact, I would like to provide you the feedback that you hold the record on the most unprofessional service that I have received so far in over 20 years in business.
Your first agent, Fammi couldn't help and transferred me to Sam who explained me that we might have security issues. This call ended up that I had repeatedly ask him what to do next as there was general silence on his side, no guideline and no structured procedure that would have led to resolve this case potentially quickly. At one-point Sam asked me to download the Symantec Token service and then explained no further instructions. After asking what's next, he mentioned if I'm sitting in front of a web browser (and he didn't mention to go back to the PC as he wanted me to download a mobile app) to change the settings of the security configuration.
I then asked Sam how we deal with the stock sale request that was initiated and he mentioned "I don't know". You are probably able to image that this lack of professional customer support and guideline made me very upset and frustrated - I then asked for a supervisor as "I don't know" to my question of how we can get sure that my account is safe and how we stop the current processing transaction, wasn't extremely satisfying. I then got connected to Lisa who ensured me she will investigate this issue and recordings of the call with the previous 2 customer representatives. After you agent Lisa mentioned she would give me a call back, I waited approx. an hour to receive further communication. After a call that she gave me at about 12.15 pm PDT, she mentioned that she wanted to let me know that we are looking into other options. I asked what "other options" mean and how we can get sure we reverse or stop the current stock sell request transaction. Lisa answered "this can't be done" but I'm free to complain to the local police and file a request. And again, silence on the phone. I would like to share with you that I got extremely frustrated and asked what about next steps, a support case number, next steps after a police report would be filed and generally a bit more caring customer support and service. Lisa's answer was "she can't share any information with me" and I'm free to complain to the Fidelity customer support complain team.
Dear Fidelity - to summarize: you lost a customer today, not because of a potential security issue but because of your level of support and how you communicate and handle a long-term customer who has been investing with Fidelity for more than 15 years. Also, I find it extremely disturbing that you simply don't care about compliance and security and that not one of your agents even asked for changing the user name or password until I mentioned this as logical next step. I also find it frustrating that there is a stock sale request in process that you don't have any control off, even I haven't initiated this request. I also find it very disturbing that your customer support agent "Sam" mentioned that the request was done by one of the devices that "I usually use" but he wasn't able to identify the device or have any further information for me - of course that makes it impossible to narrow the risk or track a potential security risk.
I'm taking the time to share this feedback with you (that will certainly be shared with my large network of business contacts) as your customer support is concerning, unprofessional and seem to be simply not trained or engaged enough to really help customers. I'm also taking the time to stand up against your poor understanding how you should support customers and I will bring this case in front of your management, I certainly promise you that.
Until now I have no case number and didn't receive any notification via email - in my previous call with your agent I received the information that "she doesn't have the ability to send me an email with a case number or the contact information where I could send a police report to". As a result, I had to write it down on paper as your system hasn't enough capabilities to help customers.
I certainly lost a customer today and I will get sure that this frustrating experience is shared with other of your customers as well, even you might simply don't care about any response from your customer.
As per this hour, there is still no guarantee that I receive any further support, that my account is "safe" against any other attacks and I'm left to myself to think about my funds and investment with Fidelity because you simply don't take your customers seriously or important enough.

best regards, Daniel Valik

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3:05 am EST

Fidelity Brokerage Services bank accounts

So I opened an account with Fidelity. I deposited a check through mobile deposit. The next day my account was froze. I was told I need a letter with a signature to be able to unfreeze my account. I got the letter submitted it and then they said that they needed more documentation something called signature guarantee. I tried get the person to do this signature guarantee and they thought I was joking because they already gave me a signed letter to give to Fidelity. I told them I wasn't joking and they thought I was doing some kind of fraud. The person wouldn't do the signature guarantee cause they had already wrote the letter. Now it's 2019 and now I have 1113.52 and the deposit was for 1110.94 in 2017. Fidelity won't let me close my account.

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Josey Sosa
, US
Feb 22, 2019 4:42 pm EST

I am having the same problem

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4:32 pm EST

Fidelity Brokerage Services canceled accounts

I sold my Tahoe to a women who paid me with a Fidelity check. I opened an Account and did a digital deposit. I called multiple times to make sure my account was in order and they assured me everything was legit. Days later I was blocked from my account, after hours on the phone I managed to have the block removed once I proved who I was and did a letter of instruction. After that I had access to my account but two days later I was blocked again and when I called to see why they would not tell me jack they have 3000 that they refuse to speak to me about they tell me to email their P.O BOX...they are crooks, if anyone knows what course of action I should take please leave a comment.

thx.

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1:20 pm EST

Fidelity Brokerage Services savings plan

Every representative I speak with at Fidelity provides in accurate information and because of their negligence and incompetence I will now be evicted from my home. I will never work with fidelity and hope that no one has to go through what I will have to go through. This company is very inconsiderate provides wrong information about your funds as well as payoff amounts for loans and also turn around time for another loan. Fidelity holds so much money i their hands of so many people and can't answer a simple question I don't know how anyone can trust fidelity with all their money if they are so negligent when taking clients calls.

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6:08 pm EDT
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Fidelity Brokerage Services can't withdraw from my own account

My doctor says I need a simple surgery to fix a problem with my toes, otherwise I could get an infection and therefore lose my toe, my foot, or my leg. I don't have the money for this surgery and my insurance says they wont cover it unless I pay $1, 000 up front plus 20% of the bill.

I don't have that kind of goddamned money, I barely pay freeking rent as it is. It's bad enough they take money out of my pay for this idiotic 401k, and now that I need money for foot surgery, I can't even get any of my own goddamned money from my own goddamned account!

They want to give me a [censored]ing loan, which I can't afford, but they refuse to give me any of my own [censored]ing money!

Now i'm at risk of getting infection in my foot, losing my toe, my foot, or my leg!

Seems to me this set up is nothing but a scam!

They don't have any problem taking your money, but when you need it for a possible life-threatening medical problem, [censored] you! You can't have it!

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8:58 pm EDT

Fidelity Brokerage Services rude customer service

I had a complaint about how rude this Mexican Female call taker was. This idiot so called supervisor Tony got on the line, he was also rude with me and started arguing with me on how rude I am. I was trying to do a trade before 4:00pm and wanted me to lose out on today's trade, and hung up on me. It sounds like to me there is a relationship between them two. I called back an idiot named Robert Parker got on the line and his first response was if you don't like the way your accounts are being handled or treated, you can take your accounts to a different investment company. If I were you I would think twice putting any of your hard earned money into Fidelity. I will be moving my investments into a different company where their customer service people actually care about their customers and not how much money they can screw out of hard working Americans. Fidelity totaly mismanages customers investments. Fidelity is for the birds.

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12:13 am EDT

Fidelity Brokerage Services no notification! locked account!!

To anyone considering investing with Fidelity, BEWARE!
I sent the below message to my financial institution.
The request of my bank statement, AFTER I had linked it to Fidelity and transferred funds! This is POST! I would have closed the account if this was a prequalification!
If you need further HORROR stories Google "complaints Fidelity investments"and open the consumer reports complaints! WOW! I WISH I could have read them before I enrolled!
If this helps one person it will have been worth it!

Subject: Fidelity Financial
Your Message 10/01/2018 :
I have had a most unpleasant day, it started when I attempted to log into my Fidelity acct.. Well without any notification to me, they locked me out. I spent the day on the phone with them and NFCU trying to satisfy the requirements to gain access to my acct.. Mind you as SOON as I do I am closing it! This saga is long and will reinvigorate a blood pressure level I would rather never visit again!
The purpose for my message is that I am requesting that NO MONIES be transferred OUT of ANY of my NFCU acct.'s . I am going to however be closing the Fidelity acct. as soon I gain access to it! Hopefully 10-2-18. Depending on the ACH delay NFCU should be receiving some funds from Fidelity.
I repeat I am not authorizing any transfers OUT!
These people have demanded a copy of my bank statement and as far as I'm concerned that is WAY to personal!
If you feel the same STAY AWAY FROM Fidelity!

Best regards,

James E.

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9:38 pm EDT
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Fidelity Brokerage Services they kicked me out because they said I was "rude"

I have invested with fidelity for over 20 years. I had a problem with my fidelity rewards credit card, told them I was unhappy with their customer service and told them I am considering switching to vanguard. On the very day they announced four funds to compete with vanguard (fnilx, fzipz, fzrox, and fzilx), they sent me a letter saying they are terminating all my accounts, citing:

"[fidelity can can close your account, or terminate any optional feature, at any time, for any reason, and without prior notice"

And
"my account may be terminated by me or fidelity at any time"

Buyer beware!

If thy ask too many security questions of you, and you are concerned about identity theft, don't let it show, or you will end up like me!

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1:47 pm EDT

Fidelity Brokerage Services go anywhere with your money other than fidelity

Where to begin. My father and mother had a IRAs with fidelity for decades, and she had four heirs listed on her account, with the distribution percentage for each. She passed away in 2014, and it should have been a simple matter for her ira to be divided amongst the heirs. It is September 2018, and I, as the executor of her estate, with letters of testamentary on file with F...delity still can't get them to get this done. They were sent paperwork in December to issue required minimum distributions to each heir by the Dec. 31st IRS deadline. They didn't do it. Now we are looking at a $20, 000 IRS penalty for failing to take the distributions. One heir got a check in January, another in April, another in August, and one still has gotten his. Every time I call to get their mistakes fixed, I get a different rep, and have to explain from the beginning what has happened. Every time they tell me they need something different than the last rep said they needed. I have sent in tons of requested documents and forms, to no avail. Once fidelity has your money, it becomes their money. I have never in my entire life seen this level of gross incompetence in an organization like this. We have investments with Vanguard and T. Rowe Price, and this would never happen there. Two weeks ago they pre-filled the form they said they still needed (to ensure there would be no more problems), and I printed it out and drove an hour into Atlanta to personally deliver it to one of their branches. Their employee reviewed it and said it was "good to go". Ten days later I open a packet from them, expecting it to be that December RMD check, and it's a letter saying they need more information. They include a return envelope, but never bother to say what I am to send them back. I call, sit on hold for over 20 minutes, wait another 10 minutes for yet another rep to review the file, only to be told they can't talk to me without the heir present. That heir is my severely autistic nephew, whose affairs I manage for him, in accordance with my parents will. In fact, one of the many documents that have been sent to them is their form that authorizes others to act on someone's behalf, which designates me. He signed that form in front of a fidelity rep. Don't make the mistake my family made in trusting this company to manage your money. As soon as I get this check for my nephew I am moving all four of our family's IRA's to T Rowe Price. I am done with F...delity.

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9:12 am EDT
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Fidelity Brokerage Services money management account

I have an account with Fidelity and after making several deposits with their app. My account was blocked. They requested me to fax a utility bill and drivers license. I did but the said license just looked like a black box.i have faxed it 4 times. I had it enlarged and lightened and the still have my account blocked. I need my money to live! Is there anything I can do? It's been 2 weeks of faxing and phone calls with no progress.

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11:55 am EDT
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Fidelity Brokerage Services block access to investment account.

Both my mother and I have had individual and IRA accounts at Fidelity Investments for many years. My mother's account numbers are Z41-249955, 2AX-931276, and 2AX-931292. Earlier this year, my mother, who is 87 years old, set up a trust account for her assets, and granted me a power of attorney to manage her financial affairs. In early August, I set up an account with Fidelity in the name of the trust with the intention of transferring her mutual funds from the existing individual account into the new trust account. On August 9, I submitted to Fidelity a Durable Power of Attorney form with all the necessary paperwork. Fidelity, however, refused to transfer the assets, locked up my mother account, and gave no explanation regarding what steps needed to be taken to free up the funds. For more than 3 months now, my mother has not had access to her funds. She is an elderly woman, and needs to sell her mutual funds in order to pay her living expenses. I would like Fidelity to contact us in writing with detailed instructions about how to remove the block on my mother's account. Thank you.

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Fidelity Brokerage Services Customer Reviews Overview

Fidelity Brokerage Services, accessible via fidelity.com, offers a range of financial products and services. These include investment management, retirement planning, wealth management, trading and brokerage services, and a variety of accounts such as brokerage accounts, retirement accounts, and college savings accounts. Fidelity also provides extensive research tools and educational resources to support individual investors in making informed decisions. Their platform is designed to cater to both novice and experienced investors seeking to manage their financial portfolios.

Fidelity Brokerage Services In-depth Review

In summary, Fidelity Brokerage Services offers a comprehensive range of investment products and services, with a strong emphasis on customer satisfaction and security. Their platform is user-friendly and they provide valuable research and educational resources. While fees are competitive, it's important to be aware of any potential additional costs. Fidelity stands out for its commitment to corporate responsibility and community involvement.

Company Overview

History and Background: Fidelity has a long-standing reputation in the financial services industry, known for its customer-centric approach and innovation.

Types of Services Offered: They offer a wide range of services including trading, retirement planning, wealth management, and more.

Regulatory Compliance and Licensing: Fidelity is well-regulated, adhering to the strict standards set by financial authorities to protect investors.

Account Options

Types of Accounts Available: They provide various account types, catering to different investment needs such as individual, joint, and retirement accounts.

Minimum Account Requirements: Fidelity often has low minimum requirements, making it accessible for many investors.

Account Management Features: The account management tools are robust, offering features like automatic transfers and portfolio analysis.

Investment Products

Range of Investment Vehicles: Fidelity offers a diverse range of investment options including stocks, bonds, and mutual funds.

Exclusive Investment Opportunities: They sometimes provide access to exclusive investment opportunities not readily available elsewhere.

Fund and ETF Selection: There is a vast selection of funds and ETFs, including Fidelity's own family of funds.

Trading Platform and Technology

Ease of Use: The trading platform is intuitive, making it easy for both beginners and experienced traders to navigate.

Mobile App Functionality: Their mobile app is highly functional, allowing investors to manage their portfolios on the go.

Real-time Data and Analytics Tools: Fidelity provides real-time data and advanced analytics tools to help investors make informed decisions.

Fees and Commissions

Fee Structure for Trades: The fee structure is competitive, with many commission-free options available.

Account Maintenance Fees: There are minimal account maintenance fees, which is beneficial for long-term investors.

Hidden Costs or Service Charges: While generally transparent, it's important to review all potential costs associated with your account.

Research and Education

Quality of Research Provided: Fidelity offers high-quality research from respected sources to aid in investment decisions.

Educational Resources for Investors: A wealth of educational resources is available, suitable for investors at all levels.

Investment Advice and Planning Tools: They provide personalized investment advice and planning tools to help achieve financial goals.

Customer Service

Availability and Response Times: Customer service is readily available with reasonable response times.

Support Channels (Phone, Email, Chat): Multiple support channels ensure that help is accessible in various forms.

Customer Satisfaction and Reviews: Generally, customer reviews reflect satisfaction with the service provided by Fidelity.

User Experience

Website Navigation and Accessibility: The website is well-organized, making it easy to find information and manage accounts.

Online Account Setup Process: Setting up an account online is straightforward and can be completed with ease.

User Interface and Design: The user interface is clean and modern, enhancing the overall user experience.

Security and Protection

Account Security Measures: Fidelity employs strong security measures to protect account information and investments.

Asset Protection Guarantees: They offer guarantees to protect assets against unauthorized activity.

Privacy Policies: Fidelity has strict privacy policies in place to safeguard personal information.

Performance and Reliability

Execution Speed and Reliability: Trades are executed with speed and reliability, minimizing slippage and ensuring fair pricing.

Historical Performance Metrics: Fidelity provides access to historical performance metrics to help investors analyze potential investments.

System Uptime and Maintenance Records: The platform has a strong record of system uptime, with scheduled maintenance communicated in advance.

Bonus Features and Perks

Cash Management Services: Fidelity offers cash management services that can enhance the investing experience.

Loyalty Programs and Rewards: They have loyalty programs that reward long-term customers.

Additional Benefits for High-Volume Traders: High-volume traders may receive additional benefits such as reduced fees or personalized service.

Comparison with Competitors

Competitive Advantages: Fidelity's comprehensive services and customer focus give it a competitive edge.

Market Position and Reputation: It holds a strong market position with a solid reputation for reliability and trustworthiness.

Comparison of Fees and Services: When compared to competitors, Fidelity's fees are competitive, and its services are often more comprehensive.

Client Testimonials and Case Studies

Success Stories and Positive Experiences: Many clients share success stories and positive experiences with Fidelity's services.

Criticisms and Areas for Improvement: Some criticisms exist, typically around the desire for even lower fees or more personalized investment options.

Overall Client Sentiment: The overall sentiment from clients is positive, with many recommending Fidelity for its services.

Community Involvement and Corporate Responsibility

Social Responsibility Initiatives: Fidelity is actively involved in social responsibility initiatives, showing a commitment to the broader community.

Environmental and Ethical Practices: They demonstrate a commitment to environmental and ethical practices in their operations.

Community Engagement and Support: Fidelity engages with and supports the community through various programs and partnerships.

Conclusion and Recommendations

Overall Assessment: Fidelity is a strong choice for investors seeking a reliable and comprehensive brokerage service.

Ideal Customer Profile: It is ideal for both new and experienced investors who value a mix of technology, research, and customer service.

Final Recommendations and Advice: For those considering Fidelity, it is recommended to review their investment goals and compare services to ensure a good fit.

How to file a complaint about Fidelity Brokerage Services?

Here is a guide on how to file a complaint against Fidelity Brokerage Services on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Fidelity Brokerage Services in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any additional supporting documents related to your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Fidelity Brokerage Services on ComplaintsBoard.com.

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Contact Fidelity Brokerage Services customer service

Phone numbers

800 5446 6666 1803 1532 0623 More phone numbers

Website

www.fidelity.com

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