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1.7 58 Reviews

Fiat Auto Complaints Summary

10 Resolved
48 Unresolved
Our verdict: With Fiat Auto's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:06 pm EDT
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Fiat Auto noise pollution

I want to complain about this dealership on Yaxchilan Ave. that has been a pain in the butt since they remolded the old Dodge site on the avenue. They started remodeling about 2-3 years ago, and kept a cement mixer, and loud construction noise until 5am more than once. Then, for their grand opening, of course, they had a speaker outside with loud music all day long, and since then, we have had constant noise pollution. I live across the street, in an apartment building next to a Hotel, and a kindergarten. Most people I know work at night, and almost all of us work in the tourism industry, which is the lifeblood of Cancun. Myself and many neighbors have complained about this loud music, many times to no avail. At one point, there was an employee (who we personally observed) who intentionally turned the music up to annoy and molest. He was either transfered or fired, but no matter, the problem started up again. We have even called the press, sent emails to the main office, and nobody seems to care at all. The music on this outside speaker is SO loud at times that we can't even listen to our own music on our own stereo. These people are bad neighbors. They don't care about people who have to live and work for a living, just like them. They seem to think they own the entire block. I realize that this is Mexico, but there are limits to anything, and since there is no planning or zoning here like in the US, we have to make do, but this is absolutely ridiculous. If the music is to attract costumers, it's not working, and why should we have to suffer? We're not their customers...Anyway, I hope this might get some attention, so Fiat can retain a better reputation with PR. So far, if I were to buy a car, it would never be A Fiat because we have been permanently turned off and pissed off by their attitude towards their neighbors...Also, in the past, a friend called, asking in english to please turn the music down. Guess how a "professional" answered the phone, and I quote, he said, "Go ### yourself!" This is an example of Fiat's wonderful Public Relations in Mexico...

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Fiat Auto service issue

Pathetic service provided by BALAJI Bhiwandi.
The worst experience of BALAJI Service Center at Bhiwandi.
I purchased my vehicle in JAN’ 2010 and since then I have visited BALAJI service center almost 5 time’s but of no use.
In my recent visit I complain about the wheel alignment, Blue & me issue & AC cooling problem. These are the same issues which i am trying to get resolved since inception.

The worst part is that every time they say it is done and every time I face the same issue.
This time I sat at the service station the whole day and I noticed that they just park the vehicle from one place to another and at the end of the day wash it and give it to customer.

I also came across lot of customers complaining about the service standards.

Pathetic part is workshop engineers do not understand the problem and not capable of solving the issues.
Only one person tried to help is Mr.Vishwanathan Thevar but no one listen to him.

I am not sure my ecperience will help to improve the standards but thought of helping other who might be in trouble if I dont.

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atul.lokhande
, US
Oct 27, 2011 3:17 pm EDT

I purchased my vehicle in JAN’ 2010 and since then I have visited BALAJI service center almost 5 time’s but of no use.
In my recent visit I complain about the wheel alignment, Blue & me issue & AC cooling problem. These are the same issues which i am trying to get resolved since inception.

The worst part is that every time they say it is done and every time I face the same issue.
This time I sat at the service station the whole day and I noticed that they just park the vehicle from one place to another and at the end of the day wash it and give it to customer.

I also came across lot of customers complaining about the service standards.

Pathetic part is workshop engineers do not understand the problem and not capable of solving the issues.
Only one person tried to help is Mr.Vishwanathan Thevar but no one listen to him.

I am not sure my ecperience will help to improve the standards but thought of helping other who might be in trouble if I dont.

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Fiat Auto r22,000 cost for fiat owners at 100000km...!

At 80000km Fiat Multipla JTD the engine management slowed the car to idle.
The Service was completed by Park Motors Vereeniging. The problem re-occurred at 117000km - it was established it was the Catalytic Converter and were given a price of R22 000...to replace. PArk Motors Service staff have a terrible attitude and were unwilling to assist.

Dheshni Naidoo a Client Services Supervisor at Fiat Head Office took 4 Months (have emails to prove it) to respond. I am now told that the car is out of its 100000km warranty and claim will not be entertained.

Disgusting service by both PARK MOTORS VEREENIGING and FIAT HEAD OFFICE and this Fiat is certainly the last Fiat I will ever buy.

I strongly suggest that Fiat warns customers of impending cost of R22000 at 100000km for a catalytic converter...!

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Fiat Auto worst customer support-sales

Dear Sir,

This is in reference to the subject mentioned above. It all started with the day I decided to go for a car that I wanted to gift it to my wife. After analyzing & studying the entire car market for quite a few weeks, going through their technicalities, features & driving comfort my quest was finally over when I experienced Fiat Grande Punto. Eventually I decided to go for Punto Active(Petrol). So for my convenience I approached URMIL MOTORS(Ghaziabad- [protected]/88) to get that car for me, as I’m putting up in Ghaziabad city.
Now my tragic experience started when I went their to book the car on the eve of June 15th, as it was my wife’s b’day. The sales executive who was attending me is Mr. Prasoon Sharma([protected]) who was accompanied by his Asst. Sales Manager Mr. Manish Sharma([protected]). As per their requirement I provided them with all the documents they asked for. Finally when the deal came to the token amount mode, Mr. Manish refused to take the same from me, stating that “I’m booking the car on trust basis”. Also he assured me that I would get the delivery of my car within 10-15 days at the max starting from the day, June 15th . On the same day they evaluated my pre owned car (Wagon R) & agreed to buy the car from me. So I believed his words & left the place with a very pleasant thought.
But this thought became a nightmare for me when I approached his showroom once again on 19th June & repeatedly on 24th, 26th, 30th June also on 1st & 2nd July to confirm the delivery of my car, but there were no positive signs of it. On 1st July I met Mr. Prasoon and enquired about the actual status of the car, but his approach was so casual that he calmly replied to my question, “what happens if the delivery is delayed by few days and he further he added that what is the urgency behind getting the car at this point of time.” To my surprise I found that actually my car was not at all booked on June 15th, this activity was delayed by 4-5 days. Not only that Mr. Manish kept on telling me every time that my car is already in transit since 24th June, which actually wasn’t. The actual transit of the car started on 26th of June. So I tried to contact Mr. Manish several times, either his cell used to be busy or he used to ensure that he would call me back, that never happened. At last I lost all hopes & was left with no other option than to approach the Sales Manager of Urmil Motors Mr. Sant Chaudhry([protected]). Now when he was explained the whole scenario, he promised me to follow up the matter & would keep me informed & updated about the status. But he too followed the same tradition & there was not even a single phone call from his end.
Today 2nd of July was a disastrous day for me when I really got frustrated & went to Mr. Sant asking for cancelling the deal & return the cheque to me which he received from icici bank, as I’ve applied for car loan from that bank being an I group employee. But he refused to cancel the deal & when I told him that I would approach the consumer’s forum he in turn replied me that nothing is going to happen by doing so. Not only that his last statement me was “YOU DON’T SHOW YOUR EGO OVER HERE, YOU CAN’T GAIN ANYTHING OUT OF IT”. These were the wonderful words said by the sales manager of Urmil Motors, Mr. Sant, , that really shocked me & shattered their image in my mind. I can’t imagine that anyone can speak to their customer like that.
Please note that it has been more than 9 days and still I have not received my car as yet.
Now I’m approaching you with the aforesaid grievance & expecting a fair justice from your end ASAP.

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Fiat Auto does its ac cool?

I am completely irated with my new car - punto active. Its ac doesnt seem to work in indian summers. Why was the car launched heer in the first place if its ac couldnt keep it cool. I guess a maruti 800 has a better than a fiat punto's. What a shame. I request no one to buy a fiat punto, its a complete failure for indian roads.

If someone has a different opinion let me know coz I will be really pleased to know that it is not the case and that may be only may car has this trouble. If any one owning a punto active is reading me right now please tell me does ur ac work from 12- 4 in the afternoon.

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Alex pachipala
, IN
May 09, 2011 1:06 pm EDT

I too have the same problem with 1.4 EPK, AUTO AC..
seems like FIAT has releized and replacing it now...
DOES ANY ONE GOT THE NEW RELACED ONE, WANT TO KNOW HOW IS IT PERFORMING ?

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prakhar_sails
, IN
Aug 07, 2010 5:35 am EDT

i bought a fiat punto 1.4 litre emotion petrol - dec 2010. winters were superb..only that my dealer in kanpur .. society motors ltd.. did a bad thing.. of probably giving me a used car( i'm not damn sure.. may be run some 800 kms .. whose metre was reset..that i came to know from an employee of the dealership who was fired some days later i bought the car). leaving that aside.. come summers and i am sweating in the car with ac running full capacity.. i went to the service center and they told me to leave the car .. do a retro fitment.. advised by fiat.. change some ac pipes and what not.. but all this just for a marginal improvement.. the ac is fine with no sun .. but with the sun .. it is no good.. i suspect that the cooling cuts off on its own in between to give fresh air draft.. maybe some problem with electronic signals.. and i think that at more speed coiling might be a tad better.

that was for AC i would also suggest all punto owners to check the engine oil levels freq(follow procedure as given in owner's manual) mine was a nil show after 3000 km.. the service center buggers didn't even check that in the first service i think.. also when i bought the car .. it gave me a low oil pressure alarm and stopped.. now that fault is no more.

all in all punto is such a good ride(AC sucks) but indian dealers and murky service is putting all to shame.

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Gopal Ganatra
, IN
Jul 30, 2010 10:10 am EDT

Hi,

I purchased my Punto Active petrol on 28th may, 2010 and had the same problem - there was no cooling effect of the AC. Nothing at all in the Delhi summer. It appears that only the fan works without an iota of cooling. So at the first service recently i gave a piece of my mind to the workshop guy and he immediately admitted that there is cooling problem (manufacturing defect) with all punto & linea (active versions). The diesel and the higher petrol versons are fine in cooling. He said the compnay has ordered them to do a "Retro" while servicing the car, even if the customer does not complain of the colling. He said that he had updated some software program (probably ECU) and had to connect with FIAT servers to update the same, and he has chnaged the pollen netting to a plastic one (the original one of some other material) and finally he has removed the silver coating from the pipes in the bonnet and that the ac would work fine.

But after 10 days of my first service, the ac does not cool (it has improved just a bit, but very unsatisfactory). I am reading some other articles posted by other punto owners facing the same problem and most of them agree that if the pollen is changed, the collong issue is resolved. I have not done it as yet. shall try the same this weekend.

However, the larger questions are -

- how can FIAT India make such a blunder?
- Is there any way to redress our problems?
- this is a clear case of 'deficiency of service' and if things are not resolved on time, we should move to courts?

Views of readers are invited on the above. Something needs to be done.

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Srijit Nair
, IN
May 16, 2010 12:24 pm EDT

Hi,
I purchased my punto emotion diesel on April 18th from Pandit Auto, Pune, Maharashtra and my Ac diminished in 7 days.I called up the dealer and he gave me a service date of May 12[frustrating..I expected a better response].I got my car back on May 13.I tested the car over the weekend and again found my AC is dead.
My car is Feb 2010 model.
Srijit Nair
Pune

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j gawri
, IN
May 04, 2010 5:26 am EDT

Yes you r absolutely right Buddy ...when i bought this car i was so excited that i have bought a premium car but now my excitement convert in to irritation since 10 days my car is in the fiat dealer work shop till now fiat is sleeping they have not taken any action i must say infect request no buddy should spent their blood and sweat money for such a fake brand for which they don't value their customer.

FIAT & TATA ! I don't if you are hearing ! This below is for you:
YOU ARE SUCCESSFULLY SUSTAINING YOUR "POOR, UN-WORTHy SERVICING " standards which you are known for.
Jyoti Form Delhi very unsatisfied customer of punto my biggest mistak

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chaitanyaa
, IN
May 04, 2010 1:53 am EDT
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I'm also facing the same AC/Cooling issue in my Punto 1.4 Petrol Emotion. Puntos cannot be driven in indian summers. Fiat Punto is not value for money, I20 is any time better. I made a mistake by purchasing one, I recommend others not to opt this one.

I've given my car for servicing to Concorde Motors, Hyderabad. They say they've around 10 complaints from Punto and Linea owners as on TODAY[May 4 2010] .

FIAT & TATA ! I don't if you are hearing ! This below is for you:
YOU ARE SUCCESSFULLY SUSTAINING YOUR "POOR, UN-WORTHy SERVICING " standards which you are known for.

D
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deep 74
, IN
Apr 27, 2010 8:56 pm EDT
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u r right buddy even i have the same problem i have a 1.2 active and the ac does not cool atall in day time, its again a poor show show by fiat

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Fiat Auto car service

On the 1st of march 2010 I submitted a complaint because we were not satisfied about the fiat stilo service we received from heartfield in pretoria. We paid about 8000 (zar) and our car still had problems. We no longer trust the dealer to fix our car. The fiat head office refered us to another dealer in centurion but we also don't trust them any more; they failed to help us. About two weeks ago a miracle happened. We took our car to the fiat/alfa romeo centre in menlyn (pretoria east). A guy named sean helped us. He fixed the problem in 20 minutes for free. A problem that the heartfield (pretoria) fiat dealer could not fix. They said it is the sensor and changed it and we paid for it. Later they said it was the diesel; they said the diesel was contaminated and took it out and put a clean one and charged us r2000. We paid a total of about r8000 including the service where they changed the cam belt; since that service our car started having problems. The problem persisted until sean came to our rescue. This morning it was raining hard in pretoria and I thought "oh o" our car will not start as it used to since we took it for service to fiat in heartfield pretoria. To my suprise our stilo started without any problems. We are so happy thanks to sean in menlyn. We didn't know that there still are fiat gurus like sean in pretoria, we almost lost hope with fiat. Sean from fiat/alfa romeo menlyn service center brought our hope back, and we are now enjoying our fiat stilo again.

Thanks sean
Mr & mrs phasha (pretoria)

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Fiat Auto service

We took our car (FIAT Stilo) to FIAT dealer in Heartfelf in Pretoria (South Africa) for 120000km service last year November. They told us that we need to change the cam belt because it was not changed with the 100000 km service. Since then our cuts when you are driving and sometimes it does not want to start. We took it back to the dealer because we thought they might have made a mistake whilst changing the cam belt and they said the problem is not related to the cam belt it is the sensor. We had to pay around R1500; Initially we payed around R5000 for the cam belt and service. Fews days later our car started cutting again. We ignored the problem. A month later our car couldn't start and a black smoke was coming off the exhaust pipe. We called the FIAT head office customer service and explained our problem, they adviced us to take it back to the Heartfelt dealer. Which did not help. Our FIA Stilo was towed to the dealer in heartfelt. The dealer drained the diesel out of our car and replaced it with a R50 diesel; then called us and told us that the diesel in our car was contaminated. We asked them how did they know that the diesel was contaminated. They said they just changed it and placed clean R50 diesel in. They did not have proof that the diesel was contaminated. Secondly they did not ask us for permission to continue with changing the diesel for a R2000. With the previous servises they normally would call us to ask for permission to contnue with the car service. they charged us another R2000 rands. We went to the petrol station where we previously filled the diesel and told them that the FIAT dealer in Heartfelt says the diesel in our car is contaminated. They showed us proof that their diesel is clean and was clean on the day we filled our car. There was no way that the diesel was contaminated, and from the time we filled our car it took a week before the car would not start. We took the matter to FIAT head office again. they were not of much help. We payed for the poor service and drove our car back home. On our way home the car started cutting again. In a few days time a black smoke was coming off the exhaust pipe again and at times it would not start. When it does that you have to rev it until the black smoke stop coming off, then it will start. Which means we payed the R2000 for nothing. It is quite difficult to drive around with our FIAT Stilo because it cuts all the time and sometimes it looses power when you try to drive off after stoping at a stop sign or in a hectic traffic. It is so frustrating to drive our FIAT Stilo. We called the head office again they said we should take it back to the dealer. We don't trust the Heartfelt FIAT dealer anymore. We payed for their poor service and are not willing to waste anymore money on their poor service. We are not happy with the way they treated us.

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elginT
, ZA
Sep 03, 2014 11:56 am EDT

I am a owner of a Fiat Punto i Live in Bloemfontein i took my car for repairs at a fiat dealer which in this case is John Williams for them to replace the computer box of the car before they replaced the computer box my car radio was working. after they had changed the box and they returned the car it needed me to insert the code i then went to them and they told me i had to pay R450.00 so that they can request the code for me in Italy, i paid it and they then i got the code surprisingly it blocked my radio i told them took it to them.

So that they could insert the code themselves it still blocked the radio. they told me one story to another finally the last story i heard from them was that the Radio is faulty yet it worked perfectly before then.

i need intervention from you in resolving this matter i mean.i am really disappointed with them coming to think on the very same car i have spent close to R 30 000.00 for this car so that they repair it but now i am being treated unfairly .

id be glad to hear from you

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Elhadidi Othman
, QA
Jun 13, 2012 9:05 am EDT
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i bought fiat stilo from 2 months in Qatar - Doha (Gulf Country), I took it to the dealer in doha to make service and check all the car and sun roof and air condition and every thing and the told me that they made everything and changed air filter for the condition and also they told me that re filled Freon for air conditioner and i find the conditioner the same and they didn't changed anything, also they told me that they changed the oil and filter for the engine and i find that they are Lie and didn't change and every time i have to leave the car for 5 day's to checked, the car suddenly stop and when i try to start the engine i found no battery charge i changed the battery and buy new one and still make this again i took the car again to the dealer to check this problem they told me that the battery is week and need to change i changed the battery again in the same day and also still the same problem finally they told me that the Dynamo need to change and with very high coast, i don't know what i have to do please anybody can send me the email for the main office for the fiat company to complaint or phone no to contact them and complaint against the dealer my email address is elhadidi_othman@hotmail.com

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wayneit
, ZA
Mar 15, 2010 12:35 am EDT

The problem with the cutting out is the crank/cam sensor replace it (R600) . The loss of power is related to the egr valve sticking . This needs to be opened and cleaned out. Dont let them to replace it it can be cleaned out . If you need any assistance you can contact me at admin@gaiaconcepts.co.za.

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Fiat Auto demanding justice

Dear Sir,

We have booked grant Fiat Punto Active (P) on 10.11.09 from ABS Motors Gurgoan Haryana in Medium Gray colour vide LS Order No.14221 dt. 09.11.09 ( copy attached) through Mr. Rathi.They give me delivery date on 13.11.09. On 13 Nov we went showroom and asked for the delivery of booked vehicle.They said that vehicle gone for PDI and we deliver the vehicle at 1500 hrs but till 2000hrs time to time they are assuring me to deliver the vehicle.At 2000 hrs they said that there is a problem in the vehicle lock and assured me to deliver at 1100 hrs on 14.11.09.

Again on 14.11.09 we went to showroom and asked for the deliver and spoil full day but not get any vehicle or the fact about the said vehicle. At 1920 hrs again they assured to deliver the vehicle at 0900 hrs on15.11.09. When we reached home we received call from showroom that the booked vehicle lock behind repairable and you have to wait another 20 days or you changed your colour to BN White. We replied that this is not possible now because only after inspect the colour we can give you go head.

Sir first of all if there were any problem in the vehicle than why they have booked my Gray colour and why to hide the fact and make us fool.

Again on 15.11.09 we reached the showroom and agree to take BN White colour & asked the delivery. They said that your file lost and you have booked vehicle again. when the file completion going on in between Mr Sager said you will not get the scheme benefit. After a huge discussions Mr. Sager Shaker ABS Sales Manager agree to deliver vehicle and assured to gives scheme benefits and call us on 16.11.09 to collect insurance paper, invoice Form no 21 & 22 etc.But we received document on 19.11.09 after calling Mr Sager at several time per day (mail copy attached).

Sir during the time of delivery Mr. Sager demand Rs. 7439/- ( 2650 for Ty registration, no plate & storage etc and Rs 4789/- towards the difference in payment of vehicle (copy attached). But during booking Mr. Rathi told us the price of vehicle Rs. 361272/- and for the same amount CSD Ambala made the purchase order (copy attached). We told whole story to Mr. Sager and he try to contact to Mr. Rathi but Rathi mobile was switched off. Mr Sager assured us that if it so let Mr. Rathi to come back than you received your Rs. 4789/- back.

On 24.11.09 we informed by Mr. Rathi that you summit a refund application to our office and we will return your Rs 4789/- back by cheque but till to date nothing received by me after calling to Mr. rathi on daily basis.

Regarding insurance lastly on 19.11.09 they handed over cover note no A4948102 (copy attached) to me & on 06.12.09 we received the certificate of comprehensive policy from Future Generali India by courier (copy attached).

Again 15.12.09 we received one more courier in which they wrote that your policy no V 0507311 dt 19.11.09 cancelled due to dishonored premium cheque no 410312 on State Bank of India for amount of Rs.11095 and with the reason that payment stopped by drawer ( copy attached).

Regarding cancellation of policy we called Ms. Heema at ABS Motors but she was also not interested to resolve this problem.

Sir after going through this letter me and my full family was went in a shock that what is happening and thanks GOD that that if during this period if something happened like accident than who took the responsibility because we totally in dark & every thing happened.

We are very surprise that during allotting dealership what the company thought about this type of dealers who spoil the name & fame of Fiat/ Tata We also wonder that weather we have taken a foolish step to go for Punto because of this experience with your faithful dealer.

The attitude and behaviour of Sales Manager, Customer Service manager and delivery supervisor drastically unfaithful telling wrong scheme to like me Clint's. Lastly we are seeking help and true justice from your end and demanding core punishment to the defaulters.

Sincerely waiting for your reply.

Ramphal Dahiya
[protected].

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Fiat Auto cluster instrument

To,
Asst general manager
Fiat india pvt ltd

From
Shibu mathew
K. P-11/521/1, mangalath
Sree nagar, n.C. C road
Peroorkada, tvm-695005
Kerala
Ph-[protected]

Sir
I am very proud to have a fiat palio stile sle which was purchased from kulathungal motors (tvm) on 30-06-09. The extended warranty of the vehicle will be expired on 29-06-2010. The vehicle has been handed over to the kulathungal motors on 11.11.09 for servicing including the replacement of instruments cluster (instrument panel) but to my surprise, the vehicle has been returned to me without replacement of the instrument cluster. On enquiry, I have been advised come with the vehicle for replacement after one week. After one week I have produced the vehicle. But the same has not been replaced for want of stock. After that they are not contacted me. Since then five or six times I have contacted them but no positive reply has been received from them. This is too bad experience to me. Please see that I am using another two four wheelers (swift dzire & ritz) also. I am not experiencing any difficulty in services of that vehicles.
Now one month has been elapsed after registering the complaint. I request you to please ensure that the replacement of the instrument cluster is done urgent otherwise I may be forced to take proceed further.

17-12-2009 with regards yours sincerely
Trivandrum shibu mathew

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Fiat Auto - pyramid scheme/ smart circle employee scam

I worked for this company for 5 days, 2 for unpaid training, and 3 actually on site. They expect employees to show up at 7:30 in the morning for a daily meeting, then go out to different sites and work all day, all unpaid. This company uses an "Independent Distributor Agreement" to allow them to use employees like work horses. No gas, food, or regular...

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Fiat Auto used car

To

TATA Motors Ltd

Fiat Division

KOLKATA

Dear Sir,

Sub : Complain regarding manufacturing defects & others.

Ref : Fiat Linea. Ch. No. 9000506 Dt. 29.06.09

I want to bring your kind attention on the following facts & problems I am facing from day one of the purchase.

Kilo-meter not working.
Cigarette lighter out of order 100 %.
Noise while switching on AC.
Cooling of AC very poor.
Noise when releasing brake.
Steering Noise.
Suspension noise.
Front Panel button gone inside.
There are Screw driver marks on the panel as if it was opened & repaired.
We feel we have been supplied old stock vehicle or a DEMO car where as we are informed as May’09 manufactured.

I personally feel that I was cheated on this particular car, hence we have differed purchasing 2 more FIAT cars / Linea & Punto ) and have gone for Maruti Dzire & Swift, we can provide you with proofs.

My son called up your sales person at Kolkata what he says why you are complaing now after 1 month secondly he says you must have driven the good no of Kms, so he means a car is a show peace.

Some of the faults were informed to the dealer ( RD Motors Kolkata ) while on way to Asansol after taking delivery.

I request you to replace the car & oblige.

Thanking you

Yours faithfully

Ms. Saroj Dokania

31st July 2009

[protected]

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10:45 am EDT

Fiat Auto gear box warranty

I have a 2007 fiat punto and the gear box has blown, fiat will not fix under warranty as the say the car has been over driven 255 times. This has been flagged up by the cars computer system. This is the third thing that has went wrong. First was the window wiper stopped working and then the drivers door wouldn't open from the inside and now the gear box.

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12:00 am EDT

Fiat Auto poor service life

Fiat Siena, Done 58000Kms.Petrol pump Failure due to heavy leakage from pumps main rivetd body,engineer recommended complete replacement.Replacement done -Invoice No :BUBhAu-WD-[protected],Invoice Date:13/10/2007.What is the expected life of a fuel pump?!
This failure was happened during a journey to attend an important meeting.
Are the company is going to refund the pump cost?

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Fiat Auto - irresponsibility and carelessness

My car met with an accident in Delhi in which the bumpers of my car were damaged. From the past 22 days the car has been in the service centre and the bumpers have not been changed yet. This company fiat is such a dump that i would suggest the company to place a separate ad in the newspaper and write a caution beneath it. "buy on your own risk" company is a total failure

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12:00 am EDT

Fiat Auto constant failure even after regular services

Hi,

I will never recommend anyone to visit Fortune Cars at Powai Mumbai. It is a messy place with no parking available when you visit. You are asked to wait hours before someone attends it.

I had a horrifying experience with this service center. I have done regular service through this center and every time I have been looted for thousands of rupees. Even after spending loads of money I was informed that my problems will persist. When escalated to Manager and Center Head, I was denied a written document of same. I was asked to leave as they will not give me anything in writing.

I would like if someone from Fiat or TATA monitors this center and take strict action on them.

Please get in touch with me if you need more details..

My Experience with this has made me believe that Fiat/TATA cars after sales service is pooor and irritating even after spending good amount.
This cars are just fit for regular drivers.

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Sreekanth A K
, IN
Jul 19, 2010 1:31 am EDT
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Sir,

My newly owned Fiat palio's Fuel line was damaged and on 29/june/2010 the car was given for rectyfying the damage to RF Motors Thodupuzha, Kerala, India.. it is sad to inform you that the same is not yet rectified till date ie.19/07/2010. Please take necessary steps...

thanks,
SREEKANTH A K
ALANAL HOUSE
KADAVOOR PO
KOTHAMANGALAM
KERALA
MOBILE:[protected]

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rajauma
, IN
Nov 14, 2009 8:31 am EST

Hi all,

I have bought a Fiat Palio from Priya Cars from Coimbatore last September. Not at all a good dealer. Facing several problems now with the car. Just a money motivated people. The car was just perfect for driving, but the second day the temperature started to go up and the fuel-injecting sensory is not switched off, and leakage of diesel from the tank, etc. even the windows were adjusted with some wood pieces inside. Still now I am unable to use the AC on that. I have given 1, 68000 on that car. When I spoke to them, they just told me that they could not find the previous owner now and they will not take back the car. When I asked for company service, they told me that it would take nearly 80, 000 to rectify the problem. This was brought to the notice of Priya cars and he recommended a workshop who can just finish all things with just 7000. I know there is a good understanding between these the dealer and the mechanic. Fake people... Don't deal with priya cars...please.

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Samarthya
, IN
Aug 24, 2009 9:48 am EDT

This was the mail I wrote to customer care... and no response as yet... so kindly enjoy the details... have to find irony and fun in experience...

Hi!

Even though I know this mail shall be trashed and no action shall be taken, but still I guess this is the only way I can vent out my angst and frustration of being a fiat customer.

I really dread the day I chose to buy a fiat palio SLX instead of going for a Hyundai or a Suzuki car. I thought the Tata association and with fiat's brand this car has to have something, not knowing what was is store.

It is a new experience wherein the customer has to run from pillar to post to know who can service his vehicle. Just to narrate one of my quite recent experiences I am sure you guys will feel sorry for the inconvinience caused and get ready for inflicting further grief.

This particular anecdote ( not interesting at all) was scripted to happen at Sterling Auto, Noida, Uttar Pradesh, India on 10th of August 2009, 9:00 AM. Wherein I was one of the first guys to reach the place to get my Fiat Palio SLX (2007) serviced. It was 4th service for my vehicle. I got hold of Mr Rajesh, Service advisor ([protected]) (fancy designations) and expatiated the issues I was facing to him and after much deliberation and my due apprehension I was convinced of vehicle delivery at 4:00 clock the same day.

Now this is where the suffering starts. I reached the workshop at around 5:00 expecting the delivery of my car, but to my surprise the car was still being worked upon by a technician who was pulling things apart and again trying to get to something on my car's right rear door. I contacted Mr Rajesh (as he was the only known contact). He started justifying the delay and all sort of crepescular non technical stuff, which I very much knew meant "we will not be able to fix your problem". I tried to reason but found out they knew very little of the issue and the guy who was working on it was trying to hush up to reach back home as it was already late for him. It was very obvious that my vehicle was in a bad state and was not even washed properly (the basic thing). Being a gentle soul I voluntarily agreed to let my car stay in workshop for them to work upon for another day. Now, this is where the things got twisted. The next day I HAD TO CALL UP THE SERVICE ADVISOR to know of my car status and was glad to hear a prompt reply " WE ARE WORKING ON IT, SIR!" and was assured of vehicles delivery by 12:00 clock and too my surprise they had agreed to drop my car to my office as a welcoming gesture.

11th August, 12:00 Noon, I called up Mr. Rajesh again; expecting the vehcile to be on its way, but was in for a rude shock. He said after 2 days they still cant fix the problem and it will take some MORE time. This was frustrating as I did not get a clear answer even after waiting for a day. Expecting to get a proper response I asked him of his Managers number so as to put some customer is king kind of pressure. Enter, Mr. Shantanu ([protected]) Manager Workshop. I had a brief talk with him and even before I could elaborate the hasty feelings he said I shall look into the matter and get back to you. I waited for half an hour for his call (by the way he was supposed to call back in 5 minutes) and as usual was told the matter is under investgation and was persuaded to give some more time as the door latch had some issue and spare was not available (the golden fiat service words). Even after much deliberation and as many phone calls I knew my car will not be delivered on the day as promised. Un-willingly I agreed to push it a day more after assurance from Mr SP Singh ([protected]), Deputy GM and the other two blokes.

12th August, 12:00, I started my usual calling to the three people involved sometimes they did pick my calls other times they completely ignored it. By this time I have had enough of their promises. Meanwhile I got in touch with Mr Pandey ([protected]), Spares manager at Vivek motors who said he shall arrange the spares and even asked me to tell Mr Shantanu that he can get the spares from him or one another location in Okhla, Delhi. Imagine a customer is calling up a service workshop manager to tell him where he can find spares. Well anyways I did my part, but was told by Mr Shantanu that DEALERS DO NOT SHARE PARTS AMONG THEMSELVES. This was another shock here I was mediating for MY OWN CAR and I was getting differnt stories from differet people. Now, I thought lets be logical instead of being mad and told him I shall be there at around 3:30 so he better push his staff to arrange the spare, which he said he shall be doing.

12th August, 3:30, I reached the place and had a talk with Mr. Rajesh as Mr. Shantanu preferred not picking up my calls. Mr. Rajesh told me the truely unexpected things, "The SPARE IS STILL NOT AVAILABLE". WOW! If this couldnt break the back of the camel then there is something seriously wrong with the camel!

I just have had enough, I wanted my car back, but to my astonishment my car was all open with even the bonnet of my car open (GOD knows what they want to pick and choose from my engine when the issue was with my door) forget the washing of car. I realized even if I meddle around for an hour they wont be able to put my car back, so I gave them an extra hour and told them that I shall be there at 6:00 to pick my car.

I was feeling a bit agitated and the reasons were obvious (I hope). So here I was right on time and 15 minutes before reaching the place I had told Mr. Rajesh that I am on my way and please put the car in ready to deliver state.

What was coming next was now expected, I reached there at 6:00 and after some calls here and there, I finally caught up with Mr. Rajesh and finally saw my car parked outside and was told it has been washed and put backk, but the spare is still a problem. I saw my car and it was all muddy I saw the interior with all grease hands, I had to do the task of getting hold of technicians to get it cleaned up. I personally had to tell them clean the corners and stuff. I saw some new scratches on my car, but knew nothing can be done and I should be glad I got my car back. I did bring them to the supervisor attention, but to no vain, he seemed to be enjoying my grief at the moment.

I had to pay my bill to get my car, so I went to the bill desk, all the way thinking, what's next?

My bill summed up to a staggering Rs. 3160, and thats too without getting a part replaced. But I was thanking god! Atleast it was to be soon over.

Finally at 7:30 my car was ready for delivery (without test ride). On my way back I found my car was too heavy to drive which I realized is the break shoes tightly screwed. I am not going back ever to fiat (its just been two years association, but it pains a lot more), I will soon dump this car (my hard earned money) but for a better car and definitely an after sales service.

You people wont loose much, as for you customer is nothing more than a "SCREW the DUMMY"! better you will launch a new product with the same missing spares!

In the end customer will be running from pillar to post just to get a spare.

Cheers to your in-effectiveness! and pleasure you derive from laundering money from un-suspecting poor customers and their hapless running around!

- Saurabh

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12:00 am EST

Fiat Auto terrible service & safety issues!

I bought a brand new Fian Strada 1.6 bakkie 6 months ago. The safety / pre-check was obviously not done properly, as I discovered that first day I had the car the passenger seat safety belt does not work, I will now have now taken the car back to have it fixed 3 times, and it's still not working, I had to have the battery replaced yesterday, as the one cell is dead, the car is still under warranty, and my husband had to fight with them for over 2 hours to replace it for no charge, and as he got home he saw the seatbelt is still not working. I did not even have to dig deep to find many other unhappy fiat clients, I am extremely happy with the car, but due to the client relationship and treatment, I can strongly advise everyone NOT to get involved with any Fiat dealership in South Africa. Obviously, the seatbelt issue is a safety issue. What poor service. I am utterly disappointed and will never buy another Fiat in South Africa again.

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LIZETTE VENTER
, ZA
Apr 30, 2010 2:17 am EDT
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I BOUGHT A BRAND NEW FIAT ACTIVE 2009 MODEL, I TOOK HER FOR HER FIRST SERVICE AND WAS TOLD THAT THE CAR HAD NO SERVICE PLAN, WHICH IS A LOT OF B&*^l s&*$, MY HUSBAND WOULD NOT HAVE BOUGHT THE CAR AT ALL, WE WERE MADE SO MANY PROMISES BY THE SALES LADY, BUT WHEN PUSH COMES TO SHOVE THE DISPUTE EVERYTHING, I AM NOT LEAVING THIS MATTER, I WILL TAKE IT UP WITH FIAT HEAD OFFICE IF I HAVE TO, THE STAFF THERE ARE INCOMPETANT

CLOSE THAT BRANCH, IT IS A PITY THAT KEMPTON PARK IS NO LONGER A FIAT AGENT THOSE PEOPLE WERE EXCELLANT

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Claudette Marcus
,
Nov 20, 2008 6:25 am EST

I would just like to inform your company of how dissatisfied I am . Earlier in the year I bought a rear wiper arm
For a Fiat Palio 2004 model, vin no : AFZ178F2601529438, This part was supplied incorrect at least 3 times
After which I decided to cancel the order, of which I waited just so long for a credit to be passed, with the lady in
Accounts(Ragner) having a bit of an attitude when you phone to enquire when the credit will be passed.
Today, 20 November 2008, I purchased a Windscreen Top Rubber (Rubber Weath) part no : [protected]
For a fiat Palio EL, 4door, 2004 model, vin no: AFZ178F2601529438 & guess what after paying & the driver had left
when we opened the box it Was empty, I cant believe it that I have such problems when ever I deal with SCHUS R300.
Bellville, Tel : [protected]

Kind Regards
Claudette Marcus

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12:00 am EDT

Fiat Auto car stalled after 375 km!

I want to file a complaint against FIAT India (Now taken over by TATA Motors). I bought a Fiat Palio on July 2,2006 and I have just done 375 Km on it and the car has been giving problems. It has stalled in the middle of the road once and right now it refuses to start. I got it checked when the problem occured for the first time on July16,2006. I went to Vivek Automobiles, Mathura Road, New Delhi where I bought the car from and I was told by the guys there that there are some errors in the MPFI system which caused the stall and now they have deleted those errors (I seriously dont know what he was trying to tell me). I went home feeling relieved and after two days my car has stalled again. I told them that they have sold me a defective piece and they should take responsibility. They can't figure out what the problem is nor are they ready to change my car. I am totally helpless and feel that I have been cheated.

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SHAHID AHMAD KHAN
, IN
Mar 10, 2010 11:33 pm EST

To,
The GM
FIAT LINEA
PUNE

Respected Sir,

This is to inform you that my car Black FIAT LINEA no. UP 32 CS 3672 bought abought a year back has been showing the following problems
(1) Its suspension is not working properly resulting in the wearing out of all 4 tyres

(2)Its AC is very slow and does not cool the car even to a comfortable temprature

(3)Its electronic milometer has stopped working after the car has travelled 26000 km, even though the distance travelled by it is above 45000
(4) Its stereo is not working and after being given to GOLDRUSH LUCKNOW for repair, the electronic meter has stopped working altogather.

Kindly replace my Tyres, AC, Electronic meter and stereo.
Also please reply why I should no file a case against your company at the consumer court.

Thanking you

Yours Sincerly

SHAHID AHMAD KHAN
LUCKNOW
m. [protected]
DATE : 8th March 2010

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Samik
, IN
Sep 13, 2009 1:51 am EDT

`Hello,

It been just a year so far since I purchased the Fiat Palio Stile Multijet SD car and it has spend more time in the workshops than on the road with a series of issues which were worked by the Malik car dealers in Hyderabad India.

It all started with issues with ECU component linked to faulty fuel injection system which stalled the car and locked the steering completely.This persistent issue was taken care temporarily when a new ECU unit was procurred from Italy as they did not have spare parts in their Pune production facility(a shame!). The problem then did not reoccur for 4-5 months, however due to the basic fault in the fuel injection system again the stalling and locking started recently.

In fact at this time as well my vehicle is in the workshop and I am totally fed up with the unsecurity of the vehicle as i can't take it out for long drives outside city withthe hear of stalling!

I have asked the dealer to replace the car completly as I just can't this this issue no further and have been patient all this while.

If I don't get any positive responses from fiat dealer Malik in Hyderabad, I will file a case in consumer court on grounds of manufacturing defects.

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12:00 am EDT

Fiat Auto go back to europe!

Last year (february 2005) we bought a brand new fiat palio go! (the old shape) and was very excited because it was our first new car we bought as a family. Two weeks after we had to send back the car with minor problems like a squeak here and a rattle there, and one of the complaints was that the steering wheel had? Play? On. Later that day the workshop manager phoned me to tell me that they have to replace the steering rack because it was faulty. A week after all of this happened, I accidentally scratched the car on the fender and had it re-sprayed at a panel-beater. One of the workers who worked on my car there showed me that the car was re-sprayed at the back on the boot, the paint is pealing off and the boot door is not aligned properly. I took it up with ic fiat in kempton park and they said that I will have to wait for the factory manager to have a look, I never saw him! One month later I noted that there was a wining noise and clucking noise at the engine and that I thought it was the gearbox so we took it back again to discuss the matter about the boot and the noise and the car jerked badly. The workshop manager assured me that it was nothing bad but the steering rack was loose so they just tightened the bolts and clean out the throttle body, regarding the boot issue, he just told me that they are still waiting for the factory manager to sort it out (he never looked at my car). About three months later the wining noise got bad and we had to take it back again, the clutch packed up so we had to replace it (luckily it is still under warranty) and the workshop manager explained to me that if they would have to re-spray the boot it would take too long and we will be without a car for at least a week or two and we have no other vehicle, so we had no choice but to have left the matter there.in december I had to take the car back because it was jerking and they cleaned out the throttle body again and replaced a cv boot that came loose and did a minor serbice. I also told them that the cv joint won? T last long and they assured me that there is nothing wrong with the cv joint; 3months later they had to replace the cv joint! Even after I spoke to fiat south africa twice in last year and twice in january and march this year they assured me that the national after sales manager would get back to me and? Test drive? My car, but they never phoned me back, a consultant at fiat sa told me that the car is still under warranty so why not just send it in the whole time so after a while they would have replaced the whole car by then, I did not think that was funny! At the beginning of june the fiat after sales manager, dino, phoned me to tell me that he has spoken to fiat boksburg and arranged for my vehicle to go in for repairs (replace the clutch again!). At that stage we could not go because they cannot accommodate us with a courtesy car or at the time we have to be at work, he then told me that I have to phone him back after my holiday in nelspruit to confirm with him that we have to take the car in but for the last two weeks his phone just goes on to voice mail and he never returns any of my calls. There is a bad rattle noise in front at the steering and there is a lot of play on the steering wheel, my wife and 5 month old baby drives in that car every day and if something would happen to them, I will sue fiat sa for everything they have! I insist on a new or at least give us a deposit for a new/better/reliable car. I do not care if the car is older then one year and has 34000km on the clock, I bought the car brand new and a week after we had to replace the steering rack already! Within one year and four months our car was in the workshop for over eighteen times now and I kept all the job-cards to prove it... We are fed up and when our warranty expires next year feb, who will have to pay for the repairs then?! Fiat, pack your bags because I think you? Re in for a downfall, go back to europe!

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Woode
Tolleson, US
Apr 15, 2023 4:08 am EDT
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3/13-16/23: Dodge LMH refused to quote trade-in offer on CX5, 4days negotiating. Told car 2new. Went CARMAX who offered $29.5K 10min in! Accepted offer sold! Dodge LMH so unresponsive? LOST 2 guaranteed profit desls. Dismal customer care.

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YURIAires
, US
Nov 09, 2019 10:04 pm EST

"When it rains, water collects inside the racetrack tail lights of my 2014 Durango. The problem exist on the rear of the part. The sponge-like gasket is disintegrating. I got it replaced at the dealer for 1, 000 $ about 4 months ago, I got water again in the new ones. The LED's are not working anymore when I turn on the lights on."

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DaveTheNerdGuy
, US
Oct 13, 2019 7:40 pm EDT
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Please help me get my car back from Lakeside dealership in Sterling Heights Michigan. They have had it going on 5 weeks now to do warranty work.

David A Borgne [protected]

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narasimha reddy
, IN
Mar 02, 2011 7:55 am EST

sir,
this is narasimha reddy from rajampeta. i have reserved a fiat punto 90bhp from mg brothers in nellore. they were worst in service in delivering a vehicle. they have given a used vehicle which is test diven. actually we paid 35000 in advance after that due to some financial problems the vehicle delivery is delayed for 2 months, before 2 months we that we want a new vehicle, they doesnt aqccept and we think it is new only and accepted delivery. after that we called them on 26th feb 2011 and told that we will take the vehicle on 28th at 12.00pm and they said ok. after that we came on 28th monday at 12.00. the vehicle isnot there and thay told it has gone for teflon coat. ok they are telling that vehicle will come by 2.00pm and 3, 4, 5, 6, pm. and the vehicle doesnt come. they took the dd for the remainig amount with out showing the vehiclle and took signatures by 5.00pm with out showing the vehicle. whats this nonsense sir. finally the vehicle came ay 7.30pm in the night with all mud and dust. we asked what is this all and seen that used and running vehicle. is it good for them sir, is it the right way in delivering the vehicle.we think mg brothers has good brand value and too the good fiat car.what to now sir. i does nt take delivery sir.i want the veicle to be replaced or return my amount. or we will see in the court of law against the mgb and fiat and tata motors, i am extremely sorry to say this sir pls try to understand.
pls solve my problem as soon as possible because 8.18 lakhs is not a big issue for the people like u, but it is a great issue for us the people who depends on agriculture. pls sir.

thanking u sir

yours sincerely
narasimha reddy

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