I closed out and paid off a VISA account with FIA card services. I also went to their website and canceled the automatic payment that was shown on the website.
FIA Card Services continued to deduct a payment from my checking account for the NEXT 3 MONTHS!!
I was never able to speak to a supervisor but told "a refund check would be mailed 5-7 business days later".
I was then transferred to 'someone' in charge of the web accounts who told me that I only canceled the one payment and that it is their practice to continue deducting payments EVEN IF THE ACCOUNT IS CLOSED WITH A ZERO BALANCE!!!
He then asked if I wanted the automatic payment stopped!!!
I was incredulous!! Why would I want them to continue deducting a payment from my checking account for a closed account with a zero balance!!!
It's this kind of stupidity along with a host of other reasons why I closed the account in the first place.
I now refuse to have a credit card with any bank that allows FIA Card Services to manage their accounts...and I strongly urge others to do the same.