FIA Card Services / Credit Protection Plan / Scam and fraud!
I called FIA Card Services on 9/11/07 to transfer balances to their FIA Card Services Account/Sovereign Bank Card account. I got my first statement end December 07. In fact I have been out of home at the time I received the statement and I saw this statement first week January. I immediately called and made a phone payment. Approximately two weeks after I made the payment, I noticed an amount of $ 61.77 on the statement against credit protection Plan. Then, I called FIA Card Services who directed me to the Credit Protection Plan Customer Services Rep who informed me that I have committed myself for a Credit Protection plan and began explaining benefits of Credit Protection Plan (“If you die or lose your job you are being protected”) which words I am hearing for the first time. I requested him to kindly cancel the Plan which he did without any hesitation. When I asked to be reimbursed, I was told that this is not possible, because 30 days have lapsed since the enrollment in November 07. In my disappointment, I began calling the customer service over and over... and the same words from all of them. Then, I got my next statement for January which speaks of another deduction of 53.81 against the Credit Protection Plan.
I received a letter dated 31 january from Credit Protection Productsd Dept, Mr. Boris Maksimov (letter not signed) informing me that I applied for credit protection plan on 9 November 2007 and under the terms and conditions was provided from 9 Nov 2007 to 23 january 2008 the charges that billed to my account are valid. I really don't understand the meaning of this.
I hereby wish to inform you that I did not enter into any agreement with a Credit Protection Plan and want to seek your help in my being reimbursed. If I entered into this agreement on 9 November and if I receive my statement end of Decemer, means I cannot fight for my case within one month.
I have read similar complaints about FIA Card Services and this so called Credit Protection Plan.