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FGB - First Gulf Bank / credit card

1 Abu Dhabi, United Arab Emirates

I am using FGB credit card since 2012. I had bought 2 lottery tickets online on 17-09-2016 for which I had paid USD11.25 & USD7.43(Totalling to AED 71.2). Surprising while viewing my e-statement for the particular month, I have being charged AED 50*2=AED100/- as a quasi-cash fee. I am not being charged an extra fee when I purchase a UAE Big ticket through a credit card as it is also a lottery ticket. Request you to kindly look into this and get the amount reversed as this was a lottery purchase transaction & not a cash withdrawal from the card & I am not liable to pay any fee to FGB for a purchase transaction. Awaiting your revert
Gaurav Todi
[protected]

FGB - First Gulf Bank

Ga
Nov 17, 2016

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