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Ferns N Petals / payment/refund not received and order has not been delivered

1 Hyderabad, India
Contact information:

I have order one Rakhi to Melbourne on FNP on 17 August 18. It is supposed to be delivered on 26th AUG, Its showing that they attempted delivery on 27th of this month on the portal. But till now the order has not been delivered and they are also not refunding the Amount. Now they are saying In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible.
Even thought recipient details are correct and they didn't even attempted to call him.

Please help!

Kr
Sep 3, 2018

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