FedEx
reviews and complaints

A delivery man arrived at my house between 12:30 p.m. and 1:00 p.m. on Tuesday, December 20, 2016 in an extra large, white Fed Ex truck with the words "Fed Ex" on the side. I was sitting at my desk in my home office which faces the front, providing a view of our street. I was excited because I was hoping it would be the $300 Excalibur Dehydrator that I ordered (which it turned out to be). I got up and went through my house to the front door. The delivery man got to the door before I did - I was still about 10 feet from the door. There are windows on each side of my door covered with sheer white curtains. I saw the shadow of the man bend only slightly and then release the box. It fell 2 to 3 feet and hit the ground with a loud noise.

I understand that working with so many packages is extremely hard on one's back. I can't imagine what it's like to do this type of heavy lifting because I've never had this type of job before. But, I do know that with any job there are certain responsibilities. If a box is clearly marked "DO NOT DROP" in large letters, careful attention should be paid to not dropping that particular box.

I also understand that this could have been an honest accident - it is a large, awkward box.

It is my sincere hope that this dehydrator will work perfectly, but I wanted to inform you of this incident in case it does not. I opened the box and it is packaged very nicely. We will unpack it and test it on Christmas Eve, as it is a Christmas gift.

Thank you so much for having this Complaint Registration set up, as it makes me feel secure in knowing there is a remedy if my dehydrator is damaged.

Have a very Merry Christmas!
Susan West

12/19/2016 Client#[protected] I have been waiting for a T.V stand to arrive for about a week now and I knew today my item was going to be delivered so I was alert all day and nothing? around 4:19 pm I had my wife call Customer service to see where our delivery was. We gave the Rep all our info and then she tells my wife that there was an attempt to deliver but no one home, at 4:11 pm ? Strange because we have been here all day! I went out to look for a tag on the Gates, call boxes, etc... nothing? And I told the Rep this and she just asked me, if I had put down special instructions for the delivery, I said no I always get Deliveries here with no problems, so why would I need to do such a thing? what I wanted to tell the Rep and I didn't was that the Driver was probably too in a hurry and saw that it was a heavy 150lb box and said forget it! The Rep asked if I wanted to pick it up at a nearby fedex pick up point? I said no because that defeats the purpose of home Delivery!? Mind you there is Glass inside this package, so the more it gets moved dropped and who knows what... the chances get greater for damage for packages of this size and weight as its handled more. I don't know but I better receive my package tomorrow and in good condition or I will be one angry FedEx customer tomorrow! So bottom line is the Driver is lying here and not doing his job 100% and I just wonder how many more Customers the Driver has done this to?

I realize the holiday season is hectic, but why offer a service that you do not honor. I am waiting for a phone to be delivered, and a signature is required.
per the e-mail Verizon sent with an attached link and tracking # from FedEx, the package was sent 2 day delivery, picked up in Memphis Tn, on 12/10 with a scheduled delivery for 12/13 (a given that Sunday doesn't count). I once again have taken the day off from work to be able to except and sign for the package.
FedEx has not updated the Travel History on their Tracking page since the product was picked up. I have no idea if the package is out for delivery as scheduled.
Twice in the past FedEx has neglected to update the Travel History on deliveries that I have taken time away from work to receive. Both times the page was updated the day after the scheduled delivery claiming no one was home to sign for the delivery. Both are lies. Neither time there was a delivery tag left on my door.
I'm sure i'm not the only 1 with this story...

On 12/08/16, a delivery was made to 4463 State Route 3, Catlettsburg, KY 41129. The driver placed the package against the garage door. When raising the garage door, the package fell into the garage. My husband called out to the driver to ask him to place the package to the side and he said, "I will try to remember that the next time, but there was a lot of poop there"...and left. These words are those of the driver, not ours.

On 12/10/16, another delivery was made to our same address. Rather than leave the package at our home, or knock on our door, he chose to leave the package 60 feet away at an outdoor building where the package could have gotten ran over or stolen.

We feel the second package was "payback" from our giving the driver feedback.

We do not have issues with deliveries from USPS or UPS. We would appreciate our packages being left on the backporch, of which he can follow the sidewalk beside the garage and is only 20 yards away from the garage door. This will not only protect our package from the weather, but will prevent our merchandise from being run over or stolen.

To be honest, we have had packages delivered by FedEx before and had always been satisfied customers. We feel that we pay for your service and should be better respected and appreciated than what the driver has done on his past two deliveries. I am positive that you want to know what type of service this driver has provided and you want to provide an excellent customer experience.

Product not delivered as scheduled. Upon checking the tracking number it was noted delivery exception due to customer not available. I've been waiting all day for the package and never left home since the package required direct signature. My security camera system didn't even show a fedex guy knocking at the door. It just show inefficiency and disrespect of time on customers.

I used FedEx a lot in the past and they never let me down. Recently I sent some valuable documents via FedEx service and needed them to be delivered as soon as possible. I even paid some extra, but they did not deliver on time.
Documents were delivered two days late and it was a huge problem.
When I contacted FedEx and I really felt that they were very sorry, but that doesn't change anything. I'm very disappointed with them and I'm not sure will I use them next time.

Fedex was supposed to send a subwoofer back to the seller with a perpaid label. They charged me 40 dollers and sent it to the wrong place. A B. Brown signed for it and its in Kentucky but it should have been in Newyork I was told it would go back to it rightful owners by the Fedex employee. Later I filled a claim form and 12 day later all they did was check to see if it was delivered and denied my claim even thought I sent all the information they needed. They wanted more before they would start the claim so I went thought all their hoops on their horrible site to send more information that they didn't use. I call them and they say sorry can't help the claim is closed and I have the employee id number but they wont lift a finger to do any work or help. They lied to me and would do nothing to help me could not tell me who B. Brown is or where its even at. The scary part is that filling a claim sounds big and important but I talked to the person in charge of my claim and she had done nothing but put in the code and saw it was delivered and denied my claim. She would not talk to the employee or even use the information I gave that they wouldn’t start the claim until I gave. She didn’t even know about the prepaid label which I resent with their additional information request. They wasted my time and I'm out 200 dollars.

I would like to express my disappointment with the fedex service. I sent my kid's passport to ckgs application center new york for indian visa stamping on 29th aug 2016 through fedex

It was overnight delivery, well here is what happened

1- fedex shipped my package to wisconsin because of there system issue and i tracked package for a week but they were not able to answer.

2- i filed a claim on sep 08, 2016 and they took another week to trace package and were unable to retrieve it.

3- i had return flights booked for india on oct 15th, 2016 which i will not be able to take as passport is lost and i cannot get new passport and visa stamped in this time. Total loss because of this delay cost me

Indian visa stamping fees $156
Cancellation of return flights for 3 people : $950+$1200
Expedite passport fees $186

I have been in contact with fedex back and forth for the past 3 weeks.I talked to fedex representatives number of times in last 3 weeks, to track my package and to get status of the claims but it was pretty much same all time that we are trying to trace it. Fedex last sent a check of $100 and said this is as per policy for the loss of package.

Fedex has ruined vacations of my family, that aside they are not even covering the costs of the passport fees. Needless to say, i was quite frustrated. I think you will understand, why i am upset at the manner in which this was handled.

I expected a much higher level of service from your company, and i am quite disappointed. As a customer, one only expects a world-class global company that offers services like fedex to be more professional and do better in servicing its clients.

I will be informing my friends and family about this experience.

On August 26, 2016, a fed ex ground truck had a blowout in front of my house at 2:30. The driver stated he was waiting for a tow truck, which subsequently came about a half hour later. The truck was jacked up and taken away. When I went outside and looked at my brick retaining wall had 5 feet of damage. The top layer of bricks were all missing about 1/4 of an inch.
On September 6, I called Fed Ex for my parents aged over 70 to complain and see if Fed Ex would remedy the issue. The man I spoke to refused to give his name other than Oscar O. They said since there was no video survilence and no license plate...there was no proof. He was rude and defensive and not helpful at all. There had to be a record of a tow truck to this address at said time on said day. I really wanted to assist my elderly parents in having their wall fixed.

A package that was to be delivered to a neighbor down the street was delivered to my address by fedex ground. It was placed on a handicap ramp blocking passage. It was placed directly beneath the sign reading "no deliveries at this door. This is an emergency exit only"
A visually impaired resident was injured when his wheelchair caught on the edge of this 122 lb. Package. This occurred on day 4 after misdelivery. Ever since the package was wrongfully delivered two calls were placed daily to fedex explaining the misdelivery and the urgency in getting the package moved.
We were promised daily that someone would be out to move the package. But no one came and no one at this address was strong enough to move it.
After the injury fedex was contacted again and a "customer advocate" named christopher said no one could "promise" pickup ever, the company was closed sunday and monday, all claims and contact numbers for supervisors were private and if someone injured themselves it was "their fault they should have looked where they were going"! The man is nearly blind for god's sake and he was going out an emergency exit in a wheelchair.
The heartlessness of the comment had me at a loss.
On day 6 without response from fed ex a collection was taken up and three young men from the neighborhood were hired to bring the package to the rightful delivery address.
I know there will be no resolution from fedex, but i had to vent. Thank you for this opportunity.

Fed Up with Fed Ex

So, I recently resigned a position from an employer that had provided me with home equipment. I made arrangements for it to be returned but what happened was... well... it will be funny when it is finally done but for now it is infuriating!
Saturday July 30th: Scheduled date for pick up. An unmarked white van pulls into my driveway and backs out. The driver does not get out. Tried to get son, Steve, out fast enough to reach him but was not successful. Called FedEx to inquire they said it was not them. No one else came that day.
On Sunday the site said that an attempt was made to pick up but was unsuccessful due to no one home/business closed.
On Monday, I called and said
“I don’t know if that was him but if so ...
1.you should not be using unmarked vehicles in this day and age and more importantly
2. that driver never even got OUT of the vehicle
3. there were three adults home all day long with dogs that bark when someone even walks by much less walks onto the property.
4. I sit where I have full view of the entire part of the street in front of my house and the driveway and there is no way I missed him.”

"SO", says the Supervisor I complained to, "let's schedule for tomorrow" I said "I have to do Saturday because you cannot guarantee it will be before 1:00 and I work from home and cannot have that delivery while I am working." He SWORE that they could indeed guarantee me the pickup before 1:00 so I accepted.

Tues at 1:00 I have to call and cancel because, (no surprise), they have NOT, in fact, shown up in time. The supervisor I spoke to THIS time is an idiot! He says "ok it is cancelled."
"Great", says I, "now let's schedule this for Saturday".
"No", he said "I cannot do that".
"Why?" I inquire,
"Because there is a delivery scheduled for this."
"You just cancelled that, right?" says a suspicious me.
"I did but it is still there."
"Then it is not cancelled?"
"Oh, yes, it is, they will call you."
"No", I said, "they cannot call me I have to work."
"OK they will call tomorrow."
"PLEASE!" I beg, "make sure they do so before 1:00 as I cannot take a call after that and this needs to be rectified as it is YOUR driver's mistake."
"Sure, no problem."
(me) "OK now let's get this scheduled, ok?"
"They will call you" *SMH*
"ok fine", I give up.

3:00 that afternoon the SAME van pulls in and a driver wearing the FedEx uniform shows up. Now I am angry and I leave WORK and rush to the door and roust Steve to grab the boxes as they are here now. I step out and motion the driver to the back door. He can hear the dogs barking but I assure him they are caged, he still refuses. I said "look I don't have time to do this you need to come get the boxes they are right here" and it took SIX TIMES telling him the dogs are not able to come out before he would come back there. Now don't get me wrong I understand a fear of dogs but not in that job and not when you have been told they are secure. You are responsible to do your job. OK, so he finally gets there and I have Steve tell him which box is which, the driver grabs both boxes without listening and I tell Steve get a receipt for those, he goes to the driver and comes back and said the guy says they are scanned that is all we need and of course he has already left and I cannot do anything more as I HAVE to be at work.

OK so I let my former employer know that they have been picked up. The next day I go onto the site as some instinct is telling me that something is not quite right and sure enough there is a 'failed attempt' to deliver it. WHAT? from Georgia to Colorado in a matter of HOURS? DOUBTFUL! The only good thing is that they do show as picked up so no worries, right? WRONG

The very next day I see this same van pull in and think "Oh great! My Amazon delivery is a day early!"
WRONG AGAIN!
I was again working so I had to let Steve get them and as he is mostly blind he did not realize what had happened. They are delivering the pick up BACK to me! *FP* The guy did not mark out or cover the old label so they scanned in the wrong one. Might be a good thing as each item was mislabeled and they MUST be correctly labelled! (He had the monitor sticker on the pc and vice versa!)

Another call to a sup and I am doing everything I can to not go off on this poor girl and even apologized because I KNOW how I sound. I sound angry. I WAS angry. She heard the whole thing, (including my rant against the driver and my opinion that unmarked vans are a bad idea in this day and age), and puts me on hold. When she returns she says that they cannot get the driver to come back and get them because it is already 'closed' as it is deemed as delivered but they can pick it up tomorrow.
O...M...G!
OK so I explain again that I cannot take the risk that they might not come until after 1:00 and this time I am going to have to both make sure that they put the correct label on the correct box but get a receipt this time. I also asked that a different driver is sent, in a regular vehicle. I also asked that this driver be reprimanded, not just coached. IMHO he needs to be given a disciplinary action. That should tell anyone that knows me how incensed I am as I NEVER want someone to get disciplinary action only coaching.
We shall see what Saturday brings!

Paid $60 bucks for an overnight priority for my housing deposit to be sent.Now there is a good chance we won't be able to get our housing because fedex says theres a thunderstorm in Tennessee now its going to be delayed for up to 4 days.

How does a summer storm last 4 days and delay an overnight for that long? It could have been driven from chicago to cinncinatti in 5 hours, I could have done it. Instead it takes this weird inefficient detour through tennessee and gets stuck. I don't understand why they won't take responsibility or take the effort to make it a priority like they say and just drive the package over in a few hours when I could have done it myself.

Now it will take 4 days, and still cost $60 bucks and we will lose our place for housing because someone happens to be closer or had their delivery actually delivered instead of ours. In any real business that cares about their customers this would have been unacceptable.

But its okay for fedex.Thanks fedex.

Fedex stole my expensive package and its content,
typical fraud.

Donna and Mike mohler scammed me, who stole all the content and package, Gave me one dummy package in place of my original package.

Beware of Fedex and thieves in Fedex
From last two months, Fedex management in USA is not responding.

Typical American frauds,

tracking [protected]

My Fedex packages got put in local mail by mistake and mail lady picked it up and took to the post offices and said they gave it to Fedex driver back in Jan and gave they say they gave to Fedex driver that picked up there at Post Office. And at this point my package Vanished. I called post office they gave me name of Fedex driver I call Fedex back advised they told me no one works there with that name . So I sent escalations and emails to everyone I could find for USPS and Fedex the last few months. Today USPS advised again they gave to the Fedex guy and gave his me his name again and said he still picking up there and to tell Fedex that he is a contractor that picks up at Venus Post Office. So I call FedEx back and told them and they told me they do not pick up at local post office. They will not call and talk to local post office and was told that even if they find this driver he will not remember back in Jan and if not scaned in then they never got it. Will not call post office are try to find driver to see what happen Even though I have filed complaints and escalations no one there ever know what the others did I have been told no complaint filed by me then talk to someone else and they see it. Talk to USPS and filed complaints to try and get help from them and just told they gave to the Fedex guy.
So I have a 700 dollar phone just vanished. But what gets me the most is Fedex just keep saying they do not have Fedex pick up at the local post office and no one by that name. So either there is someone faking to FedEx since Jan picking up or Fedex just does not want to help. And to be told if not scanned then they did not get it is just crazy. Someone has my phone and no one seems to care. Are even try to help. After 6 months back and forth and emails back and fort had to call Apple and get my serial number of phone for Fedex. Why was that asked for in Jan. I went though 4 managers and today was told there was no one else there I could talk or a number for anyone higher I could talk to tomorrow . Just very upset 6 months later no closer to finding my phone and now being told no one higher I can go to. It is just not right. Everyone knows I do not have the phone but no one especially Fedex will help . It is. It my fault they lost it.

6/23/2016
We are an Electric Motor Service company. We ordered a large motor about 3 weeks ago. The motor is shipped from Indianapolis; about 3-4 day delivery. We ordered it with "Lift Gate Service" something you pay extra for, with 24 hr notice. The delivery has been scheduled 3 times now. The first two times we were flat stood up. Fed Ex just never showed. Then they would call back as if nothing happened to "schedule a delivery". Today, I waited until early afternoon, then called them to find out if my scheduled delivery was actually being delivered. Nope, not on a truck. If I hadn't called I would have been stood up again.
So the people I'm talking to at FedEx try to contact their terminal directly. 15 minutes later, with a "supervisor" involved, they were not able to contact their own terminal.
So when am I going to get my freight?

My package was due to be delivered on June 17 by 3pm. Well according to the app for tracking packages, the driver made an attempt to deliver around 7:40 pm. That's not even the issue. The issue is, this driver attempted to deliver the package at the manager's office. Why would you do that and you see the office hours posted on the door 8-5pm. The killing part is, the driver didn't even come to my apartment, which is clearly on the package. I stayed home all day just wait on it because this same thing, has happened a few times before. So I complained about it and they were helpful as much as they could be. A young lady called me back later that night and said my package would be delivered the next day. (Saturday 18th) Guess what? No package delivered. I called customer service to get some information. They said they sent a message to the center to have the driver attempt to make a delivery but they got no response! How can this be? So guess what? I paid for overnight shipping and I won't get my package until Monday 19th. I'm so disgusted with this company right now. I wouldn't even be posting on this page if this was an isolated incident. If the office is closed, at least attempt to go to the apartment number listed on the package. Better yet, go to the apartment number first! I'm ALWAYS at home when I know a package is coming, especially one from FEDEX! I wish I had a choice of shippers when ordering from Amazon. I would use UPS all the time!

I decided to use FedEx because they seemed quite reliable and this company is known all over the world as one of the best delivery services. I send a parcel and it was a very important one. I also paid for the insurance.
The person I send it to was waiting and needed the stuff which were inside the box. It took them forever to deliver it and it was not delivered on the estimated date! Never expected such a terrible service from FedEx! I'm extremely disappointed and don't know if I could trust them ever again!

FedEx was paid to deliver overnight. That is a waste of money as it does no good if deliver attempt is made when the recipient is not in. Then FedEx comes around the same time over the next two attempts. Two days later after three attempts FedEx sends package back to sender. FedEx was paid to deliver a package and they did not! If they can't deliver at the morning attempt, then try the afternoon. FedEx should have called to set up a delivery time. After all, they were paid to deliver! Wish I said that when I was told they cannot hold a package long. Will then FedEx, Don't Hold It, DELIVER IT to the recipient, not the mailer!

5/6/2016 in the Eastbound Lane of I-80 near the 1st Exit for Cheyenne WY a Fed Ex Semi Driver Ran my 23 year old daughter off the road into the median in her Honda CRV. With no disregard for her life. He did not stop or anything. Luckily she is alright and was able to get back onto the road and drive her car. We will have to take it in to assess the damage to the vehicle. She however did miss an important doctor appointment and will have to reschedule. Just a little over a year ago a few miles from this same location a Fed Ex semi killed a co-worker of hers, her son and her fiance. This drivers are extremely dangerous.

A wedding dress was lost that we purchased two years ago waiting for this wedding, I shipped it to my daughter thru a fedex office, they did not fill out the value, and the package was lost, while its 1800.00, a small amount to them, I lost the dress and all the minor things in that box, they are willing to give us a 114.00 and say Im sorry, The package disappeared after it was loggin to fed ex, it stated in FED EX POSSESSION so, for a company of the size of Fed Ex, I find this very poor customer service, and they say WE Apoligize