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1.4 1757 Reviews

FedEx Complaints Summary

164 Resolved
1588 Unresolved
Our verdict: If considering services from FedEx with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FedEx reviews & complaints 1757

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R
9:17 am EST

FedEx delivery driver

Ordered coffee. The fedex facility in Sewickley pa received it on Friday 11/13/15. On Saturday the 14th, they say they tried to deliver and business was closed and gave a door ticket number, that we never received on returning to work on Monday. On Monday, the drivers excuse was the address was incorrect. On Tuesday the excuse was the same. Address unknow. 1. This is a business on the main street. 2. We have a fedex account with a fedex box in front of the building. 3. If he was here Saturday, why couldn't he find us on Monday and Tuesday. On Wednesday the same excused was used. I also spoke with a representative on the phone several times. I gave her directions and my phone number. Thursday, the excuse was business was closed at 4:27. Well, we are open until 5? I called again. Im waiting on today's excuse. We have never had any problems with regular fedex. The home delivery service is a horrible thing. This is the 3rd time i have had problems with then, not only here but at home. They left a perishable package and it sat all weekend.

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6:05 pm EST

FedEx pick up

I waited from 8 am to 3 pm. I called. It was scheduled. I told them to call me before they came. Nothing. At 6 pm I called. They said the driver had reported that noone was at the address. I was here, never left. noone called. the driver is a total liar and wanted to go home early. then they said to reschedule for tomorrow--same thing wait from 8 am -8 pm wait for the lieing driver! fix your company. fied ex who is going to give me my day back.

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2:49 pm EST

FedEx delivery of my package

Delivery was to be a certain day by 8pm. It left the Hewitt Texas FedEx before 9am but at almost 10pm it said the package was "rescheduled based on your shipment instructions for the carrier." This was not true. No contact was made with any carrier. (From Hewitt to my address it is between 45 mins and one hour) The next day around 5-6pm, the package was found at the OPEN gate at the end of my drive which is right off Highway 144. Most FedEx drivers bring packages to the house which is not far from the gate. In the past, we have had containers with Omaha steaks left at the gate in the summer. The container has big postings saying "keep frozen", "perishable". Since we were having no problem, of late, till now, we were sure the former delivery man had retired but we now believe he must be back on this route. Lucky the dogs did not tear into the box. It was almost $50. worth of food.

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5:58 am EST

FedEx incorrect valuation of goods and custom charges

16/10/15 I bought 2 items worth £13 each from India on Ebay. P&P Free. They were delivered in separate parcels by Fed EX. I subsequently received a customs invoice from FedEX for £63.25, which I ignored presuming this was a scam. I received another letter last week - this time threatening legal proceedings. I phoned Fed Ex the same day and was told that my goods had been valued by the sender at US$400 and asked me to prove that I had only paid £13.00 for each parcel. I sent a copy of my Ebay purchase history with an explanatory note to their query email address. The reply I received was quite irrelevant to my query. I wrote again and received a similar reply. I would appreciate any advice about how to deal with this. eBay Shop by category Enter your search keyword Advanced Hello Yasmin.Daily DealsSellHelp & Contact My eBayExpand My eBay You've 1 new notification 1 Ad Feedback|AdChoice My eBay: Purchase history yasmindowler (106)Tell us what you think Activity MessagesPage AccountPage ORDER DATE 16 Aug, 2015 ORDER TOTAL £13.00 See description Order Indian embroidered door valances wall hanging Vintage Window Home Decor TJ87View similar items View seller's other items More actions 1 item sold by shri_manglam Indian embroidered door valances wall hanging Vintage Window Home Decor TJ87 Indian embroidered door valances wall hanging Vintage Window Home Decor TJ87 ( [protected] ) Add note ITEM PRICE: £13.00 ORDER DATE 16 Aug, 2015 ORDER TOTAL £13.00 See description Order Indian embroidered door valances wall hanging Vintage Window Home Decor TJ65View similar items View seller's other items More actions 1 item sold by shri_manglam Indian embroidered door valances wall hanging Vintage Window Home Decor TJ65 Indian embroidered door valances wall hanging Vintage Window Home Decor TJ65 ( [protected] ) Add note ITEM PRICE: £13.00 From: [protected]@fedex.com Subject: Query [protected] Date: 8 November 2015 02:57:40 GMT To: yasmin.[protected]@gmail.com Dear Yasmin Dowler, Thank you for your query regarding the Duty and Tax charges levied on invoice [protected]. Our Terms and Conditions are such that the recipient or importer will be invoiced for Duty and Tax charges unless the sender selects the ‘bill sender’ or ‘bill 3rd party’ option on the FedEx International Air Waybill. Unfortunately, neither of these options has been selected on this occasion, therefore FedEx have invoiced you, the recipient, correctly. FedEx pays the import Duty and Tax directly to Customs and then subsequently sends the invoice to the ‘bill to’ party on the FedEx International Air Waybill. FedEx trust this clarifies the matter, however should you have any further queries please do not hesitate to contact us. Yours Faithfully, S.Shahanaz Banu . ********************************************************************************* From : yasmin.[protected]@gmail.com Sent : 11/05/2015 4:14:59 PM Received : 11/05/2015 4:15:11 PM To : [protected]@fedex.com Subject : Invoice [protected] Reply To : yasmin.[protected]@gmail.com I received 2 packages in August from 2 separate Ebay purchases from this seller, for which I paid £13 a piece. The postage and packing was free. I was surprised to receive an invoice from you for £65 and presumed it was a scam so ignored it. One of your telephone advisers has suggested I contact you via email with proof of the cost of the purchase. It appears that the seller Shri Manglam has valued the items at USD 400! I have pasted a copy of the 2 items from my purchase history. I hope this is adequate. Yours sincerely, Yasmin Dowler ORDER DATE 16 Aug, 2015 ORDER TOTAL £13.00 See description Order Indian embroidered door valances wall hanging Vintage Window Home Decor TJ87View similar items View seller's other items More actions 1 item sold by shri_manglam Indian embroidered door valances wall hanging Vintage Window Home Decor TJ87 ( [protected] ) Add note ITEM PRICE: £13.00 ORDER DATE 16 Aug, 2015 ORDER TOTAL £13.00 See description Order Indian embroidered door valances wall hanging Vintage Window Home Decor TJ65View similar items View seller's other items More actions 1 item sold by shri_manglam Indian embroidered door valances wall hanging Vintage Window Home Decor TJ65 ( [protected] ) Add note ITEM PRICE: £13.00 FedEx Express Tel: [protected] Email: [protected]@fedex.com Web: fedex.com/gb/billingenquiry Fax: [protected]

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R
4:59 pm EDT

FedEx unsafe driver

I was driving down Burbank St just off of Midway in Broomfield Co. at approx 11:02 am on 10/28/15. The driver had just pulled up to the end of the driveway. He looked at me and pulled right out in front of me. The license number was 917-UYB or UBY.

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Josh20
Toronto, CA
Oct 28, 2015 5:34 pm EDT

I found some didn't stop in four-way stops.

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R
9:35 am EDT

FedEx my package being delivered

First of all I schedule my delivery to be delivered to me on a Wednesday October 7, 2015 I was home cooking that morning when FedEx came n didn't ring my door bell n he just put the red tag on the door saying no one was home, and refused to come back. When I called the [protected] they said he will come back the next day between 5-8pm . Ok I agreed I get off work at 3:30 n will b home by 4 them crazy driver tried to deliver again at 2:55pm (WHAT PART THEY DONT GET) 5-8pm! So I called again now the customer services said per my zip code they don't deliver til 8pm what d (F*****%) I'll never used FEDEX as a deliver again please people don't used FedEx the people n the office have no ideal what the delivery man/guys are doing to the customers this is a bunch of crap.

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R
8:35 am EDT

FedEx delivery and communication is horrendous

FEDEX delivery and communication is horrendous... Your driver had come to my resident apartment building 3 times in one day with NO intention of making a delivery. He would rather post his post it and walk away and do as little as possible which is a reflection on the caliber of drivers FEDEX has. If I hadn't checked the tracking history online yesterday, I would not be aware that it wasn't going to be delivered...The chat person told me she would contact the driver and tell him I was waiting...Your driver is either the dumbest person in the world or cares VERY VERY little about the integrity of FEDEX...I believe it is the later of the 2...Shouldn't a driver have the presence of mind to view the names on the buzzer board of the building before he walks away...Your driver ADMITTEDLY did not. I HAD TO YELL OUT MY APARTMENT WINDOW AS I SAW HIM walking away for the third time in a day with no package in hand nor intention of making a delivery...Just wanting to post another post it to relieve himself of responsibility...I yelled out my window asking him as he proceeded back to his truck to leave again if the package was for me(gave last name)...He said yes and I said then why didn't you buzz...My name is on the board and the buzzer works fine...This gentlemen should be fired as he does not care whatsoever for FEDEX or his job...He couldn't even deliver pizza properly...

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5:05 pm EDT

FedEx package delivery

I received a package on Oct 3 that required a signature. I didn't get to the door so the driver took it back with them. I called and was told I could go to the warehouse and pick it up after 3pm the same day and the business was open until 5pm. I went to their facility and was told it wasn't there. After asking questions etc. I have found out that the drivers are contractors and take the trucks home at night. And being a Saturday and they don't home deliver on Monday. My package is sitting in a box truck at the drivers home during their 2 days off! Not in the FedEx secure fenced in facility, but in your neighbor's driveway in the back of a box truck.

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8:15 am EDT

FedEx delivery guys dont know how to use the doorbell

I have been having problems with the FedEx delivery people simply leaving a missed delivery slip on the door and never taking the time to ring the bell, knock on the door or anything. I have a dog that I walk several times a day, and it never fails that I will take him out and there is the tag on the door! I am a work at home employee, so I am always home during the day. The latest debacle is that I got one delivery and the second one was just a slip left on the door. this is such a frustrating thing and I have talked with FedEx numerous times and they could care less. I think if they were required to refund the fee for using their 'service', maybe they would train the stupid delivery guys better!

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11:17 am EDT

FedEx lies/ bad customer service

FedEx Express is the Worst . I was having a replacement Cell Phone Delivered per their tracking it said it was going to be delivered on 9/9/15. Which happen to be the day we were leaving out of the state for 4 days. My husband called and told the customer service this and they were attempting to get a hold of the driver to see what time he would be by or if my husband could meet him to pick up the box before we left to the airport. They said they would send a message to the drivers scanner but to be on the safe side we put a note on the door at eye level saying not to leave the package if no one was home. After we got off our flight I tracked the package again it . Per the tracking on 9/9/15 at 4:49PM delivery was not made because no one was home . another tracking on 9/9/15 at 4:49PM package was left at front door. Since it said that I called my friend that lived down the street and asked her to pick it up . When she got there she said there was not package but there was a door tag on the door. When we got home on Sunday I looked at the door tag left ending in 7703 and it said that the package was at their location and that I could go pick it up after 5:00 pm. I went to the FedEx on Monday 9/14/15 to pick up the package as it said on the doortag. I spoke to a lady and gave her the door tag and she said it says it was delivered on 9/9/15. I explained everything that had happen up to that point and she went back to look for it . She came back and said it was not were it was suppose to be and it may have be with the driver or recycled trough the belt again, but she went to go look in one more spot came back and nothing . She told me if it did not get delivered by 7:00pm on Monday to call the 1800# on the doortag and have my box traced. I forgot to call that same night so I called the next day which was 9/15/15. They traced it and the women I spoke to said that she would have it delivered after 5:00pm on Tuesday 9/15/15. I also had a note on the door that said that they could leave the package even if no one was home. My Husband got home from work at 4:30pm on 9/15/15 and nothing was delivered nor did the FedEx driver come by the house. Today 9/16/15 I called again and spoke to some one in the tracing dept and she said that the package was delivered on 9/9/15 and I explained everything to her. She put me on hold and told me that it was attempted to be delivered on 9/9/15, 9/10/15 and 9/11/15 and that when I went to pick it up on 9/14/15 that I did not have an ID with me so that they were not able to release the package to me. We only had door tags for 9/9/15 and 9/10/15 and that it was not delivered on 9/15/15 like I was told yesterday . She transferred me to Shaniqua at the Fuqua location in Houston, Texas which is the "Supervisor" for that location. I asked her why the package was not delivered on 9/15/15 like I was told and she said that it was attempted but no on was home . Which is a lie because my husband was home at 4:30 and even if they tried before that there was a note on the door and no door tag was left . Shaniqua said that the driver felt it was unsafe to leave the package so it was not left per my note on the door . UNSAFE! I live in housing community were you can leave your car unlocked if you wanted to and I have had packages left at my door by FEDEX and UPS before. Then I asked her So why when I went on Monday 9/14/15 to pick up my package it was no where to be found. She said she did not know who I spoke to and I described the lady to her and she just said well I don't know but its here. You can come pick it up today . She said MAKE SURE YOU ASK FOR ME SHANIQUA ! in a condescending voice . I told her I would be by after 6:00 pm and I will make sure I ask for her . Shaniqua was very RUDE . IF she is the supervisor FEDEX really needs to fire her . The way she spoke to me is not how a customer should be spoken to.

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4:21 pm EDT
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FedEx rip off, non-delivery, fraudulent overcharges and unauthorized extra charges, weight fraud, complete ignorance etc.

Fedex, today a greedy, unreasonable, unfair, fraudulent, hypocrite corporation with no self-respect. Below is a long and multi-dated experience with FEDEX corporation, which is potentially very troubling trend with most corporations today.

https://www.facebook.com/pages/Rangel-Expresso-FedEx/330884227026195?sk=posts_to_page

When you get there, please find "20 Comments" link and click on it, then if all do not open, click to see more comments regarding this case.

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Update by Drew Thomas
Nov 25, 2015 1:52 pm EST

Yesterday I called (and spoke in person to the delivery guy as well) Rangel Expresso to schedule a FEDEX pick up. No one showed up the entire day and had NO CLASS to call me and warn me that I can leave my home as they won't be picking up the envelope today. No, they kept me prisoner in my own house for the entire day and nothing. Rescheduled for tomorrow without apologies. This is not the first time they screw up. I hope FEDEX fires Rangel Expresso as their partners and hires a decent company who treats customer's time with respect.

Ontem eu liguei (e falou pessoalmente com o cara de entrega também) Rangel Expresso de marcar uma FEDEX pegar. Ninguém mostrou-se o dia inteiro e não tinha CLASS para me chamar e me avisar que eu posso deixar a minha casa, pois não vai ser pegar o envelope hoje. Não, eles me manteve prisioneira em minha própria casa para o dia inteiro e nada. Remarcada para amanhã, sem desculpas. Esta não é a primeira vez que eles estragar. Espero FEDEX dispara Rangel Expresso como seus parceiros e contrata uma empresa decente que trata o tempo do cliente com respeito.

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7:02 pm EDT
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FedEx delivery exception

I pay for 2 day delivery with FEDEX. Why is it EVERY time I get a delivery exception and they can't deliver in the 2 day time frame? They say the address is wrong when it is always right. They then tell when they can only relay the information but can't fix the problem. It then takes the package 4 days to finally get to my home. This lights me on FIRE!
Shipping #
[protected]

Delivery exception
PUEBLO, CO
Ship date :
Fri 7/31/2015
Salt Lake City, UT US
Estimated delivery :
Tues 8/04/2015 by 8:00 pm
Canon City, CO US
Incorrect Address
Recommended action:
Contact us at http://www.fedex.com/us/customersupport/call/index.html to provide correct delivery address and/or additional delivery information.

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TheldrakisCS
TheldrakisCS
, US
Aug 05, 2015 9:14 am EDT
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2 day package means buissness days. fedex does not deliver sat/sunday [some times they do deliver sat]. if the sender has the wrong address and gives them the wrong address then this error could happen. if they do have the right one when they print the package label then it is a discrepency with the printer or someone read the label wrong.

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11:33 am EDT

FedEx failed delivery more than once

FedEx home delivery service is horrible! Last week, they not only delivered to the wrong house, it was in the wrong city! This week, they "claim" to have attempted delivery (when the driver called me to ensure I'd be home to sign for the package, he stated it was not even on his truck yet), stated the "business was closed" and then returned the package back to the shipper 14 minutes after I got off the phone with the driver (who said he would deliver today - too late!). When I called customer service, all they did was repeat the same information I found on the package tracking web site and told me there was nothing they could do. Even calling the local delivery station did not get an answer. This "home delivery" service is contracted out to local thugs who do God knows what during their off hours (my daughter is afraid of them when they pull into the drive way in their private vehicles with pants sagging and music thumping so loud it wakes the neighborhood) and can't seem to read a map. I wonder...are they actually vetted with background checks before FedEx gives them my home address and sends them to my house? I wonder if they're scoping it out to come back later and rob the place? I tried contacting FedEx customer service...their response..."sorry". ALWAYS SHIP UPS!

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The Truth You Must Know
, US
Jul 29, 2015 12:14 pm EDT

Is it possible there was some confusion with your address during your second issue? I mean the first issue you describe seems to be caused by that (them delivering to the wrong city).

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6:45 pm EDT
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FedEx receipt of order

I am getting fed up with your company. I am disabled and i am either sitting in the front room not even 4 feet from the door or i am in my bedroom in my wheelchair. I have called several times about my deliveries and the person on the phone acts like i am lying - like i am the one that is wrong. Well, i have a nurse with me every day and she can give her statement. The man or boy that delivers is very sly! he actually binds down under my front window and slides the box to the front door. Well when he did that the other day, we could not get out of the door. The box was wedged in and my nurse had to go around the outside and move it before i could. If she was not here, i would have been stuck. Things need to get better.

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12:20 pm EDT
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FedEx horrible service, never again

I placed an order online with Walmart because I am unable to drive due to a disability. I received a notice from Fed ex to expect my package wed. July 24, 2015. When the driver came I was outside watering my plants. I went to the front door and noticed he had left me a package that clearly was not mine. The item was a piece of furniture and the intended recepient was not my name nor my address. I was going to call Fed Ex to tell them they sent me wrong item. Within 15 minutes the driver was back at the door explaining he dropped off wrong package. No problem...I gave to him and asked where mine was. He said they changed the date to the next day. I received an email following day from fed ex stating my package was damaged in transit and to expect a replacement on that coming Saturday. I had a previous appointment which I had to cancel because it was raining and I did not want the package out on porch and wet. Again Fed ex did not deliver. My now I am furious. Monday morning I receive a notice from Fed ex that my package was delivered. I never received it. They had sent to Arizona. I asked for a refund. They told me I would have to contact the retailer about their mistake before I received a refund. What? I called the retailer who stated they needed paperwork from Fed ex. Now going on 2 weeks...No products...out of my monies. You better believe I will be repeating this story all over the internet. Get it together FED EX

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3:41 am EDT

FedEx waste of time!

FedEx Malaysia only know how to waste time and money with their incompetent staff and system. I tracked my package on their website and it stated that it is sent back to the Kota Damansara Branch and to double confirm I called the customer service to help me track it. The agent called Siti told me that the package is still in the office and asked me if I want to pick it myself. I said yes and so she say she will call the branch to get ready my package. I went there and was told by Ain (ID:5019226) that the package is already on its way to my house. I asked the reason for information discrepancy and she said "I don't know" and started ignoring me. I asked her "aren't you in charge here?" She said she really don't know why is the package was out and say that the delivery man has picked it up at 11am. FYI, I called at 1.44pm and it's still "in the office" status! I end up have to rush back to wait for my package. I enquire the delivery man on the reason my package is out and not hold in the office as stated in the website tracker. All he can tell me is he took the package out and unable to scan it due to network issue thus unable to update the status. I ask why is the PIC in the office didn't update? He told me delievery guys will take the package, scan and go. Why is FedEx staff so terrible in communicating with each other? And has such incompetent PIC? This incompetency led me to become an unsatisfied customer that wasted my time and money to go about the solution!

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8:36 pm EDT

FedEx rude fedex delivery. bad customer service

This has already happened to me twice from the same courier - FedEx. You miss receiving the delivery because of course, you're at work, and then they call or text you. You request that they deliver at a certain day or time to ensure that someone is in the house. But once they deliver on the agreed date, they are very impatient and couldn't wait for you to open your gate/door and they just leave. Today, the delivery man even said that they have to leave right away because they have many deliveries. Is my mail not a delivery?
I've noticed that most of those who work in FedEx are disrespectful, rude and impatient. You can't expect them to go the extra mile or have a better customer service.

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12:13 am EDT
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FedEx replacement credit cards compromised

I had the misfortune of having my recently issued credit card information stolen and a fraudulent charge stopped by fraud guard. Needless to say I had to have my cards cancelled and new ones sent FedEx to Japan where I live. I received the FedEx envelop opened with a piece of tape saying opened for customs inspections by FedEx. This would be all well and good if the cards would have still been in their sealed envelope that they were in when dispatched from the card company. However when they came to me not only was the envelope for the credit cards opened it was missing all together. I contacted the representative for FedEx in Japan after calling the card company who stated that I have to have these new cards cancelled. The FedEx representative spoke very poor English and I had to wait until a supervisor could call me back. Flash forward 2 hours and a supervisor calls. In that time I had already called the credit card company and was informed that the card was compromised and I would have to be sent a second set of replacement cards. The FedEx representative stated that they "HAVE TO " open all business documents and the contents inside. I asked how they intended to ensure the confidential credit information was confidential beings they opened and threw away the envelope that cards should have come in. No good response other than "OH SO VERY SORRY", and " NO ONE WOULD TAKE CARD INFORMATION", nice try but the credit card company said if the envelope it open then the cards must be cancelled. FedEx what a joke keep up the good work.

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2:11 pm EDT
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FedEx lost $98 package, never offered claim

Fedex or Fedex[un]smartpost "lost" a $98 package coming from Bloomington, IN to Southern California when delivery tracking mysteriously froze after I commented to them how inefficient their progress was; stopping overnight at a dozen locations between. The package was to be transferred to USPS and went missing for over seven days (never was found). Neither USPS or Fedex made and effort to communicate with me until I persistently called them over days. They had no record of these calls or contacted me back within their "48 hours" as posted on their websites. I will be filing a civil lawsuit for my loss and time and trouble, and report their handling of this to state and federal agencies who govern their operations, since they could not deal with the claim process appropriately.

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1:13 pm EDT
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FedEx deliveries

I constantly have problems with the employees not wanting to bring up my packages. They call me ahead of time to see if I'm home and when I say I am they start with can you come down because I cannot bring up your packages either they are too heavy or they are double parked and don't want a ticket. This is the majority of the time. So basically I pay for the shipping and have to pay other people to bring my stuff up due to my illnesses. Please let me know what can be done about this extremely unprofessional service?

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FedEx In-depth Review

Shipping Services:

FedEx offers a wide range of shipping options to cater to different needs. Whether you require express delivery or standard shipping, FedEx has you covered. Their delivery service is known for its speed and reliability, ensuring that your packages reach their destination on time. With a robust tracking and notification system, you can easily keep track of your shipments and receive updates throughout the delivery process. Additionally, FedEx provides high-quality packaging options to ensure that your items are well-protected during transit.

Customer Service:

FedEx's customer support team is highly responsive and helpful. They are easily accessible through various channels, including phone, email, and live chat. In case of any issues or complaints, FedEx strives to resolve them promptly and efficiently. The staff members are known for their professionalism and friendliness, making your interaction with them a pleasant experience.

Pricing and Value:

FedEx offers competitive shipping rates, providing value for money in relation to the quality of service they offer. The pricing structure is transparent, ensuring that you are aware of the costs involved. While there may be additional fees or surcharges for certain services, FedEx ensures that these are clearly communicated upfront.

International Shipping:

FedEx provides comprehensive international shipping services, allowing you to send packages to various destinations around the world. They have an extensive coverage and reach, ensuring that your shipments can reach even the most remote locations. FedEx also offers assistance with customs clearance processes, making international shipping hassle-free. Their handling of international documentation and regulations is efficient and reliable.

Technology and Online Experience:

FedEx's website is user-friendly, making it easy for you to navigate and find the information you need. They offer a range of online tools and resources to enhance your shipping experience. FedEx integrates seamlessly with e-commerce platforms, simplifying the shipping process for online businesses. Their mobile app provides convenient functionality, allowing you to manage your shipments on the go.

Reliability and Security:

FedEx has a track record of on-time deliveries, giving you peace of mind that your packages will arrive as scheduled. They handle fragile or sensitive items with care, ensuring that they are protected during transit. FedEx also offers insurance options and a straightforward claims process in case of any unfortunate incidents. They have robust security measures in place to protect your packages from theft or damage.

Sustainability and Environmental Initiatives:

FedEx is committed to reducing its carbon footprint and has implemented various initiatives to achieve this goal. They use eco-friendly packaging materials, minimizing the environmental impact. FedEx also employs alternative fuel and energy-efficient transportation methods to reduce emissions. Additionally, they have effective recycling and waste management practices in place.

Corporate Social Responsibility:

FedEx actively participates in community initiatives, demonstrating their commitment to making a positive impact. They have inclusive diversity and inclusion policies, promoting a welcoming and diverse work environment. FedEx follows ethical business practices, ensuring transparency and fairness in their operations. They also engage in philanthropic efforts and maintain partnerships with charitable organizations.

Additional Services:

In addition to shipping services, FedEx offers a range of additional services to meet your needs. They provide printing and copying services, making it convenient for you to handle all your shipping-related documentation. FedEx also offers packaging supplies and materials, ensuring that you have everything you need to securely pack your items. They have returns and reverse logistics options, making it easy to manage any returns or exchanges. Furthermore, FedEx provides warehousing and fulfillment services for businesses requiring storage and order fulfillment solutions.

Overall User Experience:

Overall, users have expressed high satisfaction with the services provided by FedEx. The website is easy to navigate, and the online experience is seamless. FedEx maintains consistent service quality across different locations, ensuring that you receive the same level of service wherever you are. Based on positive experiences, users often recommend FedEx and are likely to use their services again in the future.

How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

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Contact FedEx customer service

Phone numbers

1800 463 3339 1800 003 3339 More phone numbers

Website

www.fedex.com

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Is ComplaintsBoard.com associated with FedEx?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FedEx Customer Service. Initial FedEx complaints should be directed to their team directly. You can find contact details for FedEx above.

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Use this comments board to leave complaints and reviews about FedEx. Discuss the issues you have had with FedEx and work with their customer service team to find a resolution.