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that's horrible
I have had horrible experience with FedEx every time my package was shipped through FedEx. They would not have any fixed time of delivery and they will put a stupid door tag number. You can call them up to see if they can tell you the time when they are going to deliver the package, but they say that they don’t do that. I mean u can’t leave your work and stay home whole day waiting for the stuff to arrive. They expect you to sign the receipt they leave at the door and but they will tell you that if the stuff is stolen and lost, it is not their responsibility. It is specially a problem in big cities where one house has hundreds of apartments. They don’t have the key to the house and they will put a sticker outside the house and expect you to leave the stuff outside so that anyone walking by can take the stuff and leave.
After three attempts they will send your stuff back. That’s horrible. From this point I am not buying from the websites who sends the package through FedEx.
The complaint has been investigated and resolved to the customer’s satisfaction.
they did not scan package, claim it was not sent
This is an e-mail I sent today to FedEx:
After many e-mails and phone calls, in which representatives were nasty and said they would not pay any claim, indeed, the last representative we spoke to said because you have no record of the package -- it was not scanned by whoever picked it up! -- that there was no box to scan. We *did* put the box into the drop off box outside the post office on MacDonald Avenue, in Brooklyn. Another theory is that the package was opened because we wrote "do not overheat" on the address label, because it contained chocolate as well as other items, and the contents could have been taken, eaten by your employee(s). One representative responded to this by saying you don't employ thieves, the inference being that we are lying about having sent the package. This is shameful and outrageous on the part of at least two different representatives. When we asked the second rep. for his name, he hung up.
I understand that there may be cameras outside the post office and it is my intention to check and see if there is a visual record to counteract your opinions that we are lying about sending the package.
If we are lying, why would we fill in an address label? I also understand that some new FedEx employees do not scan packages when they're picked up.
As to not employing thieves, well, you employ people and I intend checking various places on the internet to find other people who have lost packages sent by FedEx, and I will add my own experiences wherever and whenever I can, including friends, and various websites and blogs. I have not ruled out small claims court and if, as I believe, there are many others whose packages you have lost, I may initiate a class action suit.
Be advised, also, that we have not yet put in a claim, so all this nastiness is doubly insulting. Given that the amount involved is a mere $30-50 is it likely we would spend all this time trying to get FedEx to acknowledge culpability?
The complaint has been investigated and resolved to the customer’s satisfaction.
I wonder just how many employees fail to scan the packages upon pick up. I put a Fedex envelope full of signed documents in a drop off box on Friday. The box was marked, indicating that pick-up time was 4:30pm. At 6pm that same day, I tracked the package on line. Instead of 1 tracking #, the system showed 2 of the same number. One was dated Jan. 26 and the other Feb. 17 (the date the package was dropped off). Upon clicking on both numbers, neither indicated that the package was picked up. I called Saturday morning and spoke to Fedex rep, Emily. She said that the package is to be delivered on Monday. Here it is Monday, and tracking still doesn't indicate that the package was ever even picked up.
give me ur e mail and I'll send you $60 to shut your mouth. Get a life or get laid!
poor customer service
Shipped a total of 3 cases with Fedex to Las Vegas for a show. All cases included audio/video and computer hardware needed at a large show. These same cases have been measured, built and custom ordered specifically for this broadcast equipment, since this is my business and lively hood. Also, these exact same cases have been shipped already numerous times with the same configurations or equipment inside to Las Vegas, New York and locally within Florida. I paid for full insurance of the equipment, packed this myself in my custom made cases (Anvil Wilson Cases). These special crates/cases have plenty of foam and cushion inside to prevent any damages to the equipment. I had one case with two flat panel monitors, additional foam and pop-up foam between both monitors for protection. I opened that case in Vegas and the back leg of my Apple monitor was completely ripped apart. Finger imprints on the monitor so the monitor screen itself got damaged by somebody that tried to rip this monitor out of the case. I managed with duck tape and good eyes (sight) to get threw the show. Came back and started my claim. Somebody came and took pictures, explanations of how everything was packaged etc. approx. 2 weeks after I started the claim. 3 weeks after he came and took the report I got a call from somebody that couldn't tell me anything else but the "claim was denied". I asked for a manager and got to talk to Susan yesterday. Supposedly she "looked" into the case and report and again, also told me, that the claim is indeed denied because of a "lack of packaging". These cases are built only and specifically for this equipment. Somebody dropped or tried to rip these monitors out of the case and my claim is still denied. I asked her what I could possibly do next, this is my business, my small business and my lively hood. Not Susan's who works for Fedex claims where, it seems reading all these complaints online, ALL FEDEX CLAIMS ARE DENIED! Susan's advise was to write to the CEO, Mr. Dave Bronsack, directly, but since she supposedly reports and works directly under him or with him on these claims, I doubt that Mr. Bronsack, the CEO of Fedex, will have another solution for my claim. My damage is a $1, 200 monitor for which I paid almost $500 to get this case shipped back and forth. What can I do next?
The complaint has been investigated and resolved to the customer’s satisfaction.
PS my previous comment was solely directed towards "were all [censor]ed" only.
if all shipping companies suck then maybe you should consider driving your own packages across the country yourself. Oh wait, better yet- maybe you should open your own shipping company you whiny little [censor].
your ###ed... and guess what they all suck. UPS USPS and FedEX. We are all ###ed so join the club. Nobody that can do anything about it cares to. So ### IT!
they delivered my package to someone else!!!
I paid over $200 dollars for my brand new cell phone. Instead of redelivering it to my house, they decide it would be a good idea to leave it way down the street with a neighbor i have never meant. I am so pissed! So now the courier is going to come to their house tomorrow to try to retrieve the package. I walked down there and they won't answer their door, the lights are on and i know someone is home and they won't answer. This wouldn't have happened in the first place if FEDEX would follow delivery instructions and deliver to only the person on the account. I HATE FEDEX!
my box was delievered to someone who knows who an i was told by the Hattisburg Ms.driver that i could drive over there where he left it an pick it up at the wrong adress
damage caused by fedex
I have had a bad experience with Fed-Ex. About two weeks ago, I sent an expensive instrument back to the store from where I purchased it, in New Jersey, just for tuning. Between Illinois and New Jersey, this instrument was damaged beyond belief. I had it insured for replacement value. I thought I was covered.
Today, I received a letter in the mail, stating that my claim had been denied. I immediately called and talked to an agent.
He explained to me that I had only insured the box that I sent it in! He also said that the claim was denied because they asume no liability for the contents of the package. What is the purpose of this so-called insurance?
I am going to have to pay for the damage that these people did to my instrument. UPS also damaged my accordion in December 2007. They bent all the pins in the bass section causing them to be replaced. I had this insured, too. UPS denied my claim because the store I shipped to had thrown away the box. If UPS can't see the box, they don't pay, either. Talk about rip-off artists.
I would be intested in receiving information from anyone having troubles similar to mine for a possible class-action suit.
I ordered a new iPhone 3gs (a 700.00 phone might I add) the other day, and FEDEX tried to deliver the package on Friday, unfortunately I wasn't home, but the left the door tag saying they would try to redeliver on Monday at 12:30. I was happy to see this because I was going to be home all day :) so 12:30 rolled around...nothing. I left my home to go get my son at 2:30, and returned promptly, I checked my mail and then parked. I sat in my car and opened my mail when I seen the FedEx truck go by. The driver pulled to the next apartment building and I just figured she would walk to my building when she figured out she was at the wrong apartment. So I got out, and stood looking in the driver's direction. She walked up to the other apartment, then turned around and looked a little upset, walks back to her truck and takes the box in her hand AND THROWS IT INTO THE TRUCK...not just lay it down, but THREW IT...ughhhh, so anyway, at this point smoke is coming out of my ears, and she had got back in the truck and began to pull away. I waved and said are you looking for apt ***? She says yes and stopped the truck. When she got out, I said "Did you just throw my package into your truck?" which I already knew the anser, and her reply was - "No, I laid it down", so that to me is calling me a liar - and I said "I SEEN YOU DO IT"...she never said she was sorry or anything, just started saying she didn't understand why they didn't put the apartment number on my package, and said I don't know why the other driver didn't just leave the package here Friday - we don't have to have a signature for these phones! and then she turned and walked away, got in the truck and shut the door. (Which was probably a good idea for her) So for one, she threw my package, for two - she called me a liar, she never apologized and was disrespectful, and then didn't make me sign for a SEVEN HUNDRED DOLLAR PHONE! OMG - I am so mad at the situation...I think if I hadn't flagged her down - she would have driven off with the phone, and I would have had to track it down. I read another review that said that "complainers" should remember the drivers have to deal with traffic and idiots all day. HA! I am a nurse, and at times I deal with some pretty stupid people and equipment, so that means that when I get frustrated with my job I can take it out on patients? NOOOOOOO She better be glad nothing happened to the phone, or I would have probably done more than raise my voice and just let her walk away :0) ha ha
involvement in scam
I have received an email from Toyota Company promotions informing me that I won the prize of a camry car along with a large sum of money. As a folowup to this notification I was informed that the prize and car was handed over to Fedex courier for delivery within two working days. I was contacted by [protected]@yahoo.co.uk dispatcher a certain Mr. Fred Smith who should have seen that the delivery took place. Later I was told that the prize was seized by the Antiterrorist department @yahoo.co.uk instructed by a certain Mr Patrick Hobbs who was the recipient of the money sent as a clearance certificate must be provided . This was to guarantee that the sum of money awarded and the car would be released.
Lies, lies and more lies
Fex Ex lies lies lies lies lies and hires idiots. I had a package scheduled for delivery on Wednesday. Wednesday came and went so I called 1800gofedex and spoke with a rep. They told me that my shipping label had been damaged and that they had located my package and were going to have it to me guaranteed by Friday. Friday comes/no Fed EX delivery. I call them again and speak to a different rep. She tells me they have my package and it has been re-scheduled for Saturday. So here I write this on Saturday night after speaking with a total of 4 FedEx reps and still no package. The last rep says he thinks it may have been lost but he doesn't know for sure. Do not use Fed Ex if you plan on actually getting the item you shipped.
Worst customer service ever!
I was really surprised about the fedex shipments delivery . I faced problems in 2 occasions. They are not evening bother to enter into the apartment and check in the office. UPS is inquiring in the apartment office and try to deliver to the address.
1) My First name and Last name is not listed in the directory of my apartment . In my apartment they listed my first name and middle name in stead of last name . Fedex delivery was returned back stating that "Incorrect Address" .
2) In the Directory, only one name can be listed . the other shipment which came to my wife also returned stating that the name is not listed in the directory . If there are 4 people in the apartment, is it mean that only one person can get the FedEX service.
The interesting part is both the shipments were sent on overnight and Fedex not even understand the urgency . I have taken up these cases to my employer and I am trying to change the contract to UPS .
When I contact customer service, they are not ready to answer and they are dropping the lines .
The complaint has been investigated and resolved to the customer’s satisfaction.
your web site sucks...
I ordered a cellphone replacement that was supposed to be here yesterday. The tracking info showed "Incorrect Address" apparently the seller spelled my street name wrong but it was only one single letter off. You would think that FedEx has implemented a networked address-checker system for all their drivers to use so they won't waste anybody's time. But obviously not because their drivers so lack common sense that they'd just take the package back to their station and leave it there.
So I called their Customer Service to verify the address and the lady confirmed with me TWICE, telling me that the address has been corrected and it will be delivered the next day before 4:30PM. Just to make sure, I called back again and spoke to someone else to re-verify the address and she told me the same thing, it has been corrected. Today, another caution move, I called them again to check on the status and the lady said she'll have the Station contact me because she doesn't know what's going on about that package. Guess what? Nobody called me back. So today I waited until 4:47PM, no package, no FedEx Truck. Then I called them yet again, this time the lady told me that the address is incorrect so I told her it was corrected yesterday, she said no. So I complained to her about the reps I spoke to whom never did their jobs. Then I verified with her and turned out the street name was spelled wrong and those two from yesterday never even bothered to change anything. So now, I have to wait another day for them to deliver but I'm not even sure that I will get it now. I am pissed off beyond imagination that I just want to rock their Call Center and Station. These Fookers need to be taught some lessons and experience the rage of pissed off consumers.
Amen, Buddy! FedEx has p-ssed me off once again! I purchased a musical instrument about 5 months ago and never got it. I got refunded for the so-called "lost package" but It was the package I wanted. Not the refund!
And only these past two weeks I bought a photo book from Google photos, who made a terrible mistake in choosing and trusting Fed Ex ground shipping! I was expecting that book, today. I am still waiting for it! Fed Ex should be shut down and put out of business! Such lousy customer service, period!
The worst service ever
I took a day off to wait for a package to be delivered by fedex home delivery. I heard the door bell and when I opened the door the fedex truck was driving away. The worst is that I cannot go and get the package. The driver is a contractor and the fedex facility will be closed by the time the driver returns. Fedex customer service informed me that there is no way they can contact the driver! Today is saturday. So, there is no way I can get the package myself. Customer service informed me that maybe they would be able to contact the driver on tuesday, so that I can go and get it myself. Damage resulting: besides the stress, the package contains a recorder I needed for a job. I will not be able to do the job.
The complaint has been investigated and resolved to the customer’s satisfaction.
I live on a large farm in Upperville Va The gates are locked at night for security. FedEx demands the code which I will not give out. What happened to signing the release for them to leave a package? If they come late at night and they are the ones demanding signature not the seller, it causes a huge issue for me. There service has become so bad and the drivers speed on the farm. They refuse to deliver during the day.
FedEx delivered my 110-pound package to the wrong address on the other side of town. The owners of the address it was delivered to were nice and called FedEx to tell them they delivered a package to the wrong address (That was on a Friday). The same lady found me on Facebook and sent me a message to let me know. I called FedEx on Monday; they would try to pick it up/deliver it on Tuesday. I called Wednesday, the same answer and then again on Thursday. They finally sent me an email saying they could not give me a date that this would be resolved and that I needed to reach out to the company that I purchased from. Why should I have to either wait for a refund or go through the whole shipping mess again (When I know they are going to use FedEx)? Why won't FedEx just go pick up the package and deliver it within a 24–48-hour period of learning their mistake? Not to mention, the address it was delivered to wasn't even close to my address... How this happened is beyond me. I feel like the delivery driver either forgot or ran out of time and just dumped the package at that address and decided it was my problem to deal with. Every lost package I have ever delt with has been through FedEx...WORST COMPANY EVER.
Understand your pain. I have been dealing with a similar issue where the delivery driver keeps lying instead of showing up at our address. I have now waited two days in a row for them to actually show.
USPS has driven me crazy with errant deliveries and total lack of deliveries in the last couple years. So when I bought two items from a company in middle Missouri, I spent $15. extra to by pass USPS and use FedEx. My state is contiguous to MO and west; TN. But FedEx shipped the package two states south to Louisiana. Then they state a delay. That lasted 2 days. Finally moved out of LA and made it to my state, albeit way west of me, in Memphis. Not over yet; then it goes in the wrong direction to Colorado! Wait, not done. Next it goes BACK to MO but west to Kansas City, MO. Where next, China? And as mentioned here, there is no live soul to talk with manning a phone and NO email contact. I'm old enough to recall a time when America prided itself with good workers. Not today.
My head ready to explode, second package attempted to send from Maine to Pennsylvania for my daughter and grandkids, First diapers from Wal-Mart where Wal-Mart picks carrier, Diapers NEVER delivered when absolutely needed, had to send money so she could buy with STILL no response besides finally talking to human being keeps saying will be delivered , Then unfortunately chose Fed Ex again to ship very large heavy irreplaceable keepsakes care package, ONCE again sitting at hub, The human I spoke to and tracking claim not a valid address and no recipient, AS my daughter watching FedEx trucks drive right past. UPS, DHL, USPS competent enough to find and deliver on time, WTH can't they where have before. Daughter and little grandkids heartbroken as well as me. I pray this resolved asap!
No live person to talk to disrespect by there drivers drop off I hate fed ex
I have been waiting for over a week for a part for my water heater. It was set out on Oct. 18 2022 and was to arive on Oct 21 2022. The part is in a trailer in the Edison NJ lot around the corner from my house they have inform. me that I wont receive it till the 24th now and that I can't pick it up niether. This is the worst ground service that I've ever seen From now on I'll deal with USPS or UPS never again with FedX or any affiliate of them and I will do my best to see any body I know doesn't either
Seriously fedex is the worst company I ever seen in my entire life, always delayed shipments, false updates and lies. Omg so frustrated with this [censored]ty company. I really don’t understand how big brands like Apple still doing business with fedex
Fed ex had a good reputation but now their service is terrible. Place on vacation HOLD and ignored
Now you have to pay $5.95 to change delivery date. They use to call to give you a chance to change but not anymore. Ask for delivery in a certain area and totally ignored leaving very heavy packages outside the door so you can't open it and package can be totally drenched due to afternoon storms
Won't use any delivery by fed ex anymore. SAD
FedEx is a huge company of professional liars. The management clearly condones this. They can possibly leave your items in the middle of the road, and still send you a message claiming that the delivery was made and left at your front door. I get this all the time. n I have cameras all over my property. They never show a FedEx delivery approach my house. Through the years, everyone in the entire neighborhood has received my orders free of charge. Some were honest enough to give them to me. Several simply kept them. FedEx customer service is a rude, pretentious department to keep you going round in circles.
Public media sites are jam packed with complaints about this disgusting company.
My package came from New York all the way across the country to the hub in Sacramento. It spent three days in Sacramento and then was delayed to San Francisco due to weather conditions…. It is the middle of summer and beautiful from the Oregon border all the way to Mexico. Here today I am waiting for another package that has spent its second day in Sacramento and was to be delivered today however that third day seems inevitable. Poor management of the facility. UPS does 10,000 packages per minute and gets it delivered in most cases but FedEx is a continuing disappointment. Every time they are involved, I expect that there will be delays of at least two days….
Didn't show
We've had a regular scheduled pickup at Emory for years, at this address; 1784 North Decatur Rd. for the 5th floor, which was change to the 3rd floor a few months back and on the day I schedule a pickup that needs to be delivered the next day; thinking we had a regular driver to pickup, no one shows. When I call to complain, they tell me we don't have a regular scheduled pickup & want be able to pickup until late today and deliver tomorrow, which makes it even later. No concern or willingness to accommodate or rectify the mistake. How’s that for customer service….
The complaint has been investigated and resolved to the customer’s satisfaction.
Just never showed and lost a separate package
Package was out for delivery and my wife and I spent the whole day at home waiting for the package to arrive so we could sign for it.
At 8 pm no driver ever showed but at 8:14 pm the tracking number showed delivery attempt / customer not available.
Lies! They never showed!
After several calls I ended up driving 1 hour to pick up the package myself. Absolutely ridiculous. Turns out the driver was going to be fired so he left with the truck that morning and didn't deliver a single package.
A separate situation but at the same time FedEx had a package out for delivery for me on the 12th of June. The package never arrived but the tracking indicated it was at the facility. I spoke with FedEx and they claimed that the package was damaged and in QA. I called back in a few days to check the status, tracking number never changed, and they stated that the package could not be found. No one had seen it, it was not on any of the trucks, and not in the facility.
I placed a claim with FedEx and awaited response.
Just this evening someone stops by my house that happened to be doing neighbourhood cleanup. He found a box under a tree, completely soaked and torn to pieces...yea, it was my package.
I called FedEx to check the status of my claim and inform them of the new insult to the already sore injury they've caused. To make the whole situation even worse I was informed that my claim had been denied due to a "waiver." I am waiting a call from the claims department and the customer associate (who has been extremely helpful, btw) to get more information.
This is absolutely ridiculous. I'm pissed!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had waited for my package (expected delivery and "in-transit) on the eve of March 25th 2010 at home. Kept tracking my package on my iphone and still had stated that it was "in-transit" still no package!
This morning (March 26th) I had checked the status and it had stated:
March 25, 2010 @ 8:30pm there was a delivery attempt and that the "customer was not home or business closed"! What a crock of [censored]! I was home all nite!
I called fedex and I asked to Freda at FedEx support if the box needed a signature. She told me no. So then I told her why didn't the driver left it at the door or left a note that there was an attempted delivery? She told me that maybe the driver ran out of door note tag. She was a dumb @ss employee! So if there is no signature required then why didn't driver left the package?!
FedEx better start turning things around, because they are going to lose a lot of customers!
I am never using FedEx again. And if I make purchases over the internet, I would select a biz that uses UPS. I have no problems using UPS in the past!
FedEx Sucks! Don't use their "shady" service! BAN FEDEX! Drivers seem to be lazy and the customer service support sucks!
This happens to me every time on the first delivery attempt. I think the driver collects packages in a certain area of the route so he doesn't have to go back twice. One day I confronted him and the driver denied it. Then apologized and said he didn't deliver that route yesterday? Go figure...
Ordered a hat. It was dropped off at my leasing office and a door tag so stating was left on my doorknob. Went to the office; it wasn't there. Called FedEx and adivsed. They said driver would check it out and call me the next day. No call came. Next day FedEx called saying driver was with them 5 years and he said that he left the package with regular people. Went to office again and looked. Still not there. They said driver had come in again and was looking for the package stating that he didn't seem to be sure he left it there.
Spent hours on phone with FedEx yesterday. Here's what I heard:
1. File a claim with the sender.
2. File a claim with the sender or FedEx
3. File a claim with FedEx
4. Do nothing.
I was emailed a PDF file so I could file online. One FX rep. didn't know I couldn't type onto a PDF file and submit.
I called the sender with my tale of woe. They will call FedEx. Last night I think I was able to, online, file a claim with FedEx. I could not attach documentation files because the FedEx application would not work properly. Thatr's another story. Today I go to Staples to fax the documentation along with a copy of the claim which I filed last night.
I was advised the FedEx driver used his discretion and dropped tha package off at the leasing office. Apparently, I have no say in this because no signature was required (not my option when I ordered the item not delivered). I placed a sign on my door advising FedEX not to drop off any packages at the leasing office.
I will not do any business with FedEx in the future if I can help it. I will ask any shipper to require a signature if possible. I will use USPS, UPS, or DHS if possible.
FedEx's business model needs some fixing. Its staff is technically inept. It customer service oxormoronic. As customers learn of the different service characteristics of the large deliverers, they will learn to move their business to those companies that provide better service.
I posted a sign on my door: FedEx do not leave any packages at the leasing office. Now to Staples.
I'll never use it again
I am a very angry customer.
One year and a 1/2 ago, I had given my sister a laptop computers as a gift. Since day one, she was having problems with the computer. I had brought the computer as carry on luggage to Peru and during of one her business trips to the US she brought it back not expecting to ship it to me from TX to NJ. She was just sick and tired of dealing with the problems the computer was having. I kept the computer to try to fix it on my own. In the meantime she left to Peru, and I had the great idea of shipping it to Peru. I go the post office and asked the clerk for the fastest, safest way to ship the computer and she suggested using Global Express Guaranteed, a service through FedEx.
I filled some forms she gave me. In the meantime, she asks whether the computer is used, whether it is a gift, and she is typing in her computer. She takes the documents I filled up, looks at them and finish processing the shipment. She didn't inform me much of anything other than the shipment should be there in 3 days.
The shipment arrives to Peru and I found out it has to pay duties and taxes of $300, something I was not prepared to hear, especially because the shipment alone to Peru cost $310. Remember, this computer is old and has problems.
I called FedEx to explain them that I had filled the forms they had given me and didn't receive much information how to fill them up. Additionally, the lady who took my order, knew the story of the computer and saw the documents I had filled up and didn't tell me to correct anything.
Apparently, I had filled up an invoice, and I had to be very descriptive on the article I was sending which I wasn't. The description I used was 'laptop computer' and I had to described it as 'used, and defective laptop computer.' Plus, when I entered the value of the computer I entered the value for which I was ensuring it for not the value of the computer the day I shipped it. I had insured it for $800, which is what I had paid originally, a year and 1/2 ago for the computer. Well, the clerk processed the computer as if it was a pencil and not an electronic item even though I told her, I had never done an international shipment and needed her guidance.
Naturally, I told them I needed to understand what happened and why. They said to me that I had done an importation, that all items above 100 dollars are subject to duty and taxes even when those that are gifts, or are used.
I got tired of mentioning to them that I wasn't advised properly of all these things I should have known at the time of shipment. If I had known I had to pay 300 dollars only in duties, I had not shipped anything. I felt I had been horrible misled and misinformed! What was worse was that one week before I made the shipment, I was given the same information on the phone (no information, I mean) on how to ship a laptop internationally and I even said, I just want to make sure I don't have any problems with the package. Most importantly, in no instance I am told that the shipment was going to be subject to duties and taxes.
After 1 week of calling two times a day to FedEx in Peru and in the US, and hear how they clean themselves from any responsibility (I heard from different reps things like 'I should have gone to the FedEx office in person to deliver the package; that invoice I filled up would have been rejected, so it was my fault that I didn't go to the FedEx office, instead I chose to go to the post office. Another one I heard was that I should have known that all items that leave this country are imports so they are free of any fault).
It was disheartening to see the level of indifference from FedEx. I even talked to the Executive Secretary of the President at FedEx and tried to explain that I have been put in this bad situation because of the lack of information from FedEx. And that it appeared that the clerks think that I am doing this activity every day which is not the case. It was a total waste of time. She never apologized for the company for the lack of care and training on the clerks they put to represent FedEx.
Only in my last phone call when I paid the duties (I didn't have a choice since otherwise the computer would have been abandoned by customs), the rep that helped me was very apologetic about loosing me as a customer.
I bow to never never use FedEx.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too vow never to use fedex for international delivery.
During this pandemic, I decided to mail two old, used but in very good condition tablets. I paid $110 dollars to ship them to tijuana bc, mexico. here i'm thinking this should cover the customs/duty charges since duh these are old tablets. haaaaaa, to my surprise, fedex shows up at my relatives house and charges them an additional $60 claiming it was for customs taxes? wtf.
Never again! why didn't anyone tell me? the value of the shipment on the paperwork was listed as only$100! yes, I called and complained but the representatives were not helpful.
I am currently experiencing all the grief that others have experienced with Fedex international. I’ve never experienced a more trifling an unresponsive group of quasi-professionals in my life.
I had no idea that their level of international service was this bad or I would have never bothered and like others I am looking at discontinuing my business relationship even domestically after all of this.
I have a package sitting in Chiangmai, Thailand that I’ve been trying to get since February 2, 2020. I have spoke with a total of 8 people, filed one complaint, wrote a letter to the managing director of Fedex Customer Experience, and recently like others stopped payment on the $400 charge that they had charged me for my package that sits where it originated.
My final effort will be to file a loss claim to see if that will spark some reaction OR see if I can get the DHL to pick up the package and get to me. This has been a horrific experience! my friend who sent her package thru the Thailand post office got her package 5 days later at a quarter of the price. Big Mess!
Now I understand why Amazon discontinued their relationship with FEDEX.
Horrible/unreliable and non professional service provided by FedEx. un believable Slowest service, I have no idea how they surviving.This is first and last time we are using Thier service. Due to their slow service we lost around $10, 000. Since 2 weeks goods have not arrived from Hong Kong to Toronto . DHL takes 4 days and almost same freight charges.
I tried shipping my phone back to the US after I left it in Columbia and went through all of the hoops needed for customs documents and forms, and after 2 weeks of talking to Fedex personnel and trying to figure it all out, my friend showed up at the location in Bogota only for them to deny allowing her to ship it back to me. Never doing any international shipping through Fedex again. Extremely frustrating experience.
I will NEVER NEVER NEVER use FedEx to ship to Colombia... my story it's very similar to the customer that send a used laptop to Peru.
FedEx DON'T offer INTERNATIONAL services, deliver only within in the USA please it will safe us "customer" money and time because your international service is HORRIBLE!
DO NOT SHIP FED EX THROUGH AN "AUTHORIZED FED EX RECEIVER!
Had 3 pieces of luggage shipped FedEx through an authorized FedEx shipper. All 3 bags were picked up at our hotel and then dropped off at a MailBoxes, etc. location (1 of 3) in Firenze, Italy. The date was July 28th, 2017 when Fedex received our bags. Yesterday, August 14th 2017 I received the last bag. I tracked our bags throughout their journey abroad - they traveled more than we did!
I made SEVERAL calls to FedEx International which over the course of a week involved 3 "personal" trackers and 1 supervisor. Wait a minute - did I tell you that FedEx has a "money back guarantee" if your bags do not arrive within 5 days from Italy? I was told on all my conversations with FedEx that I could not request a "refund" until ALL of the 3 bags were delivered to my house.
I called FedEx today and spoke with a representative from their Customer Advocate Department. I was informed that "because I used a FedEx "authorized" receiver - FedEx did not get the money directly - and they were unable (unwilling) to refund any money. $512.00 WAS CHARGED to my credit card but because FedEx did not handle the exchange personally they were not responsible. H-E-L-L-O ? FedEx picked up the suitcases! The "advocate" informed me she was unable to assist me and that I needed to call Italy. I decided to call my credit card company and asked them to REVERSE the charges. They agreed I had a valid claim and did so immediately. Gee - wonder how long it will take FedEx to call me now that they won't be getting any money. So glad I kept copies of everything.
I shipped a package with FedEx on 09/21/10 from USA to Canada. It was a gift for my parents who were going to stay at a Canadian hotel for the weekend and come back to USA on Monday 09/27/10. I paid FedEx $68.99 for the package to be delivered on 09/23/10. However, they could not deliver it until 09/24/10, Friday. I received calls from them several times saying that I need to set up account with them to pay the $110.36. I spent several hours with many FedEx representatives to set up an account and sort everything out and stressed several times that the package be delivered that day. I check on Saturday, 09/25/10, and the package is not delivered. I call them and get informed FedEx Canada does not operate on Saturdays and said they will delivery on Monday 09/27/10. I told them that they are not going to be in their hotel because they and returning back and I requested the package back. I get charged another $68.99 for the package to be returned. I received the package on 10/01/10, after one week, even though I paid on 09/27/10. So in the end I paid total of $248.84 for a gift that my parents received 2 weeks late.
I called back FedEx about submitting a claim. They were diligent enough to call me to get paid for the duties and fees and not gets a call back saying they can not deliver the package on the last day it could be delivered. They refused to refund any portion of the total amount. On top of that the return package was packed poorly, which resulted in receiving back a broken bracelet that was the gift. Even though I packaged the bracelet in a hard jewelry box.
I agree with the reviews . FedEx Peru is horrible . I sent a envelope with Christmas cards . I paid $85 here in U.S. and FedEx Peru is asking $ 29 more . It is unfair . I hope this problem can be solved before Christmas .
FedEx in Peru is a complete joke and e extremely expensive to use.
My vet shipped a small vile of blood from Lima Peru to the Kansas State University rabies laboratory using FedEx. I spent a lot of time and money to get the white cells of blood in that little vile. It was packed in a small box containing ice to keep it cold. It was picked up a Friday afternoon, the cost for the FedEx shipping was $146.42, they told my vet it would get there in three working days. It Thursday today and I called the University it has not gotten there yet, so I looked at the tracking once again and it is still sitting in Lima, only 25 minutes from my house. I called FedEx International in the USA and they told there was nothing they could do, the local FedEx had to deal with it. I called the local FedEx they were just as lost. I gave them all the information once again and told them I had expected a professional service which I never got. I got no explanation from them and was asked to give them my phone # so someone could contact me during the day. It has been almost an hour an I have not heard back from them.
My vet was told three working days guaranteed, the three days have past and still resting in Lima with the ice melted. The test is need for our dog to be able to go to Germany with us. It is required by the German government. In all I spent well over $250 and a whole days work to do this and FedEx messed it completely. I will probably have to do it all over again. Thanks FedEx. The university of Kansas had recommended using FedEx, so I did and got crap from them.
The funny thing, it is almost a joke, I have used them in past with documents sent from Lima to Florida and got basically the treatment. Way way expensive (around $150) and it Would get there five or seven days later. I wonder how can a professional company survive internationally with such horrible service. Hope I never have to use FedEx again, specially in Peru. Hope this is helpful to somebody or they will find out for themselves.
Serious offense
This is with reference to Auto Solutions invoice # 843 amounting Rs.27, 355/- (twenty seven thousand three hundred and fifty five only) issued date January 02 2008 against the repair of FedEx vehicle HYUNDAI SHEHZORE Registration No. KN-3530. I would like to bring into your kind notice that to recover this amount, Auto Solutions has many times requested FedEx staff through phone and personal visits but every time FedEx staff used the delaying tactics and wasted the precious time of our staff.
However, about a month Mr. Humayoun, Accounts person of FedEx explained that the invoice has misplaced by the office hence need a fresh copy. However, upon his request a duplicate copy of invoice was issued to FedEx on March 19 2008. This also showed the negligence and incompetence of your staff.
Despite of the continuous follow up by Auto Solutions and commitments from your end the issue is remained dishonored. On responding to our respected Associate Partner Mr. Humayoun misbehaved and threatened him to face the consequences of demanding due payment. I would like to bring into your notice that we strongly condemn this attitude of your staff and all the delaying tactics. It is further stated that no further telephonic conversation will be carried out with FedEx staff and only written explanation from your side will be honored. I hope that being a senior member of your team you will seriously look into this matter.
It is further stated that Auto Solutions reserves all the legal rights to recover its pending amount.
With regards,
ABDUL QADIR.
Your Accounts Person namely Mr. Hamayoun at Blue Area Islamabad Office has misbehaved and threatened of dire consequences to our esteemed senior staff member while follow up for pending invoice.
FedEx Islamabad owe an Invoice on account of repairs and maintenance of their vehicle from our company. they have not cleared their dues.
We strongly condemn rude attitude and non payment from your kind end.
I have a very serious issue to discuss today and thats about a person in Peshawar branch of FEDEX his name is MUMTAZ he is a black mailer and racist and ppl are sick of that man i dont understand what is that man doing in such a well known organisation he is ruining organisation reputation .
rude and arrogant man because i am sure FEDEX never tried to go over there and check him out what is he doing a briber and a thieve sick of such ppl now now just Pakistan's bloody department but we have to face such ppl in such organisation huh?
there is a guy in Peshawar FEd EX office his name is MUMTAZ believe he is treating ppl like FEDEX is his own property and he is not an employee he is a blackmailer and extremely rude person i dont know what is that bloody doing in such a well known organisation . a racist and ugly person ppl are so sick of him.
I've been noticing that FedEx in MA has been getting rid of the workers who are American and been working with some cheap contractors who do not have their legal papers. They have a social security and driver's license, but no proof of residency in the US. And not to mention that the drivers do not speak English properly. You can't understand them, just lack of communication.
Issue Resolved...no more complain...he was an innocent guy
Today Fedex staff member, Named Mr Yasier, cell no. [protected] really misconduct us. he was saying 1 pm that he is on the way to deliver our package. At 6. 30 pm we try to call him at least 10 times, but he didnt pick the phone. This package includes very very important documents and it was very necessary to get them asasp.
I am really in anger and want serious action against him
I am new small business owner and fell into the "FedEx" is THE company to use. My packages must arrive on precisely the date and time marked as they are medical in nature and the patient is usually at the office. I have had charge variables from $20 to $40 to the same area for the same service. I the got my first statement/invoice of charges and about puked. I then called to get a business account that promised much lower rates for all of my delivery areas however, I was kept in limbo over my first packages sent that the contract was retracted and penalties, extra fees and collections are involved. This, I would never agree, is 'best business practices.' The status of the small business is still so unknown with the new
Presidential programs coming up - FedEx seems to be preying on the very economic group that has kept them viable. Billionaires don't ship much, they go pick it up or but it and bring it home on their private jets. The middle class is what has kept America moving, growing, and perpetuating the 'dream' in those that live within and outside Her boarders. FedEx nearly went under and it was the middle class that kept them alive and injected cash and loyalty into that flailing company. The same consideration for those people would be a new way to do business but a sure way to stay in business!
Fedex often overcharges us without prior authorization. Sometimes they overcharge just a few bucks and sometimes $20 or more. Their website defaults to "no signature required" lately which hasn't been there before. I guess they decided to not be responsible for delivery anymore.
FedEx staff lacks in professional spirit, attitude and respect. Furthermore, their complaints department do not respond to any of the complaint.
Scam and cheating
We are a retail store in Yakima, WA. I have used FedEx for over a years for shipping our merchandise from our online website store. FedEx continues to charge me for onsite pickup which equals $12.00 each time I use their services. I have never had a package picked up at my store. I have always driven to an 'Authorized FedEx Drop Off' location. After...
Read full review of FedEx and 5 commentsTelling lies to get free food
Two fedex drivers comes to the store atleast once a week out of Dallas Tx and get a sub from our subway, two weeks ago they told my supervisior that I was rude to them and wouldn't fix them a wrap, I got wrote up and my job threaten. I do not work the subway section of the store, they got free subs but what they don't know is that we have camras up that found these drivers in a lie. Just here recently they have done it again to another girl to get a free sub, they told her that they new the division manager real well, she also got into trouble. The worst part is our division manager won't look at the video tape he just believes the drivers but three of our store manangers has seen the tape. It's bad when these two cheap ###s would do anything to get free food.
Liars
I received a door tag yesterday from FedEx. They have a package for me. I waited at home ALL DAY today. No package arrived, although the FEDEX driver said he tried to deliver it at 4:25pm today. I was here at that time, waiting for the package. It never arrived. The driver LIED to FedEx. He did not even try to contact me. He never came near my door. No door tag was left for me today. I doubt the driver even came near my home.
This is an exact repeat of my last experience with FedEx Ground, several months ago. They said I could pick it up at their office in San Jose. More than 20 miles from my home. They did the same thing then, claiming they tried to deliver it, when no one came to my home that day.
FEDEX ***. If you send it by FedEx to me, you will get it sent back to you, because I will not drive anywhere for a company that lies to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
I missed A FedEx Delivery on Friday 17 around 5:30 PM. I called them to see if I can pickup the package that day they said office are closed around 6PM. They will attempt redeliver Saturday 18 April 2009. I stayed home all day waiting for the package, I didn't go anywhere. Here come 7:50 PM no body came through the Door no Track pass by or nothing of FedEx. I went online and Tracked my Package and surely there is a message "Customer not available or business closed". I called FedEx they said nothing they can do and my package will be available for pickup on Tuesday or if I want then to attempt delivery on that day. FedEx is a big Liar their workers definitely lies that they have tried to deliver a package while they didn't even try. No note nothing straight out lies. Very very inefficient bad liars.
I have a complain about the delivery of documents I had send it one week ago to Basrah Iraq and these documents are very important and they should had delivered it on Thursday but till the time of this letter (Saturday) no body delivered it and when we call them in the sender office (Muscat – Oman) they cry on us and say it had been delivered and when we call on them office in basrah & Baghdad they say it is still in the way?
Are they liars? Or are we stupid?
I have the number of the document and all the necessary things, so if some body contacts me regarding it I will be happy.
They've lost my package
I needed to make DVD's out of some concert VCR tapes that I had. So a company out in California mailed me a box with FedEx labelling already on it. I dropped this off at my local FedEx Kinko's -- it's been 20 days now, and according to FedEx, the box was scanned, it made it onto the truck, but after that -- no one knows!
This is such a heartbreaking event for me. These VCR tapes are one-of-a-kind. They truly have no value to anyone but myself and several other people who were awaiting the final product. I have NEVER had a problem with FedEx and this is quite surprising.
I don't blame Fed Ex for this, but a condescending "investigative team member" was really so irritating, she didn't apologize, she just suggested that I submit my claim. Tomorrow I am going back to the FedEx Kinko's where I dropped off that box and see if I can solve this mystery.
By the way, the tracking number is [protected] -- if anyone at Fed Ex sees this and would help me resolve it...
Again, this has never happened to me before and I would like to believe that FedEx can help me find this package again. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just wanted to let you know that my mother works for fedex express and I tracked the package online and had her look at with me. I worked at a mail and more which is like a mailbox etc. for three years so I am familiar with the problem that you have are or actually had. I am not sure if your problem has been solved yet but I was going to let you know that it look like your package is in Richardson Texas being held in fedex possession due to the fact that fedex picked it up but the actually return address was for fedex ground not express. It looks like the package is at pickup and has been there since may 10th at 11:36 AM. I am sure if you call the fedex line and keep saying representative over and over until someone gets on the phone you can ask for the customer service number to the richarson texas location and if you explain what happened they will probably fix the problem and send it to you. If you havent already gotten your tapes I wish you the best of luck... I had a package that I sent one time and well some how they screwed it up and the driver that was suppose to deliver it in Fl. had the package looked at it and thought that he was delivering it to the people that sent and they sent it back to me thinking I was suppose to be the one getting it. I was so upset by the end of it that they refunded my money, fixed the problem and sent it for free.
Terrible home delivery
I will make sure I do not use them again. Trying to run a truck down when you are nearly 9 months pregnant with no resolution *** me off! I called customer service immediately having actually seen the truck and instead of them trying to successfully track down the truck they give me reasons that it may not be the guy - Please I was looking at the door tag and the time. Does FedEx think I'm stupid! I suggest they work on customer service. I work and sitting with the door opened to see FedEx (with no ETA of course) is not feasible! Don't their trifling [censored] have cell phones? Don't they think it's a problem when a customer calls less than 10 minutes after the "supposed" delivery attempt!
The complaint has been investigated and resolved to the customer’s satisfaction.
You should have been there the first time to get the package, not the drivers fault you were in the [censored]ter. If you want a guaranteed delivery time, pay for the extra service cheapo! Have a great day and pay more attention when you order a package!
Poor service
FedEx is useless. I have freight arriving nearly daily and only FedEx causes problems. Their rag-tag ground service is unregulated since they use contract drivers, and air service is only slightly better. The tracking information is always out of date or in error and delivery quality is horrible.
I actually had FedEx call for directions, while a UPS driver was talking to me. I had HIM tell them how to get here and they still showed up the next day!
Now It's 7:00 pm, the tracking says that a package is 'on truck for delivery' Customer service says there is no late time limit for delivery. Any bets it doesn't show up! The driver is probably home having supper.
NOTE TO FEDEX DRIVERS:
The next time you leave a delivery, up on the shoulder of the public road, off of our property, It's mine, and I'll file for a lost package. Maybe your lazy ways will change and you'll deliver it properly next time.
The complaint has been investigated and resolved to the customer’s satisfaction.
I live in a 75 unit apartment building in Rutland VT USA. Fed Ex drivers are too lazy to bother to ring the particular apt buzzer so they leave any package in the breezeway unsecured 9 out of 10 times. Those tenants that see this end up delivering the package to the recipient or thieves steal the packages! On October 15th, 2020 we will start boycotting and shipper that uses Fed Ex. We will also file A FEDERAL LAWSUIT against any store that continues to use Fed Ex that violate the Americans With Disabilities Act ("ADA") !
Been dealing with Fed Ex Claims for almost a month now. Very delayed. Poor and unorganized responses. If they would directly address the situations reported I feel they would be delt with in a more professional and timely manner. I also feel very unappreciated as I have followed the process outlined and provided evidence that clearly depicts a shipping damage claim. Yet they deny the request and ask for more detail. I took photos and showed how things were packed. I also made notes on the photos to back the claims being stated in my case. Just very disappointing all around and shows signs of poor or lack of departmental management.
Fedex is the worst delivery service I have ever experienced. I am in my 70's and don't drive, plus having very weak knees due to arthritis. I order my groceties from Amazon and Walmart. Walmart now has two day service delivered to your door. I had a delivery this afternoon, not an hour ago, the driver put my boxes out in the yard instead of at my front door. I have a sign on my deck screen door stating all deliveries inside on the porch. I have trouble getting these boxes up the stairs. Today I had gone out on the porch just as Fedex arrived, I watched the driver drop my boxes in the yard. I called out to him to bring the deliveries onto the porch. He waved me oif, shook his head no while busily talking on his phone via a head set. This isn't the first time, plus I have called and filed complaints and nothing changes. I wish I could do my own shopping like when I was younger, but I can't. I feel sorry for thise of us Senior Americans that have physical limitations but clear minds. We are being abused by the very companies that should be making life a little easier for us. This is disgusting treatment of the elderly.
My package was supposed to be delivered on a Tuesday, and it is Thursday and has still not been delivered. I called FedEx 3 times. Wednesday afternoon I called and they said they guaranteed they would be there between 6-8pm. I waited all day, no delivery. Thursday I waited all day at home AGAIN, and did not get anything. I called at about 1:30 and said they should be there before 5. I check online and it says "delivery exception" when NO ONE rang the bell or left a slip. The driver was too lazy to drop off the package and they all cover for each other. Still no package and I got overnight shipping. WHAT A SCAM!
Received an opened parcel, with no paperwork, dropped of by an unknown person, not a Fedex employee. I notified the call centre and was told to expect a response within one day. Next day the employee is 'busy', someone else listens to my complaint. No response. Asked to speak to a manager. 'Lee' or 'Leigh', the manager, said she will get back me with answers within one hour.Still waiting. I told them nothing was missing from the parcel, since 5 parts of everything was ordered and in the box. Three days later we start assembling and find the specialised oil, only one off, missing. It will only cost me around R90 to replace, but I will go out of my way to tell everyone as many times as I can of the service I received.
Do not use FEDEX couriers - their service is pathetic if something goes wrong.
Waybill number is [protected]
Call centre numbers : [protected] 9 and [protected] - Very friendly and absolutely nothing is done.
We've moved to Australia and tried to get some boxes shipped over (small boxes with personal items in). Took 6 weeks to get the account set up in the first place, then finally organised a date for pick-up - the driver never turned up. Not given any answers for this, organised another pick-up and the driver refused to take the packages as they had personal items in and Australia doesn't accept them! I've checked with customs and there's a whole department dedicated to shipping personal items so this is complete rubbish. This was a week ago and I still haven't had any response from Fed Ex so my boxes still haven't even been picked up. Crap customer 'service' and nobody has a clue what they're doing. The account 'manager' is Gemma Mynes - never deal with her or Fed Ex at all, the worst experience I've ever had.
I phoned ±3 weeks ago to get a quote. I had to phone back three times, and eventually got prices over the phone, but never received a written document, either by Email or fax. When I queried it, I was told 'the computers are down, our email doesn't work'.
The customer order has now materialised, the quantities are slightly different, so I need a re-quote, and then I can ship. When I phoned, I was told the computers were down, so no quote could be done. I phone a few hours later, and the computers had just come online, and I was told you will have quote in 10 minutes. 30 minutes later nothing.
I phoned the 0800 number on your website - it doesn't work. I phoned your national number (011). I was put on endless hold music. I gave up after 10 minutes of holding. I sent an email via your website - nothing, no response.
If you are not making as much money as you think you should, it's not because of a 'world economic melt down'.
I ship the package on 8/11/2016 promised to be delivered on 11/11/2016 from Burnaby Canada to Accra Ghana paid $235 for a cell phone shipping iPhone s 6 model because of battery inside is held in POYLE GB customs I sign a form for hazardous material and gave it to FEDEX agent today is 14th still held there and FEDEX doing nothing to get a release and ship it to destination
Apparently FedEx doesn't deliver anymore; you must meet them to get your packages.
I needed a package delivered urgently so I paid the extra money for Express Delivery. My package was supposed to be delivered on Monday, 5/10/10. Or so I was told. When the package did not arrive when scheduled, I called to follow up. I was told that the package would come in the next day. Sometime.
I received a call at 9:46 a.m. on 5/11/10 and was told that the driver's truck was "broken down". Could I meet him? Seriously. As stated earlier, this package was urgent, I really needed it, so I drove the 7 miles and met him. When I got there, I was not given my package (that the driver had in his hand) right then because the driver was on his break. I was finally able to sign for my package at 10:12 a.m. Also, the driver must have repaired his truck between the phone call that I received and meeting him, because he was able to drive away.
Upon calls to Customer Service, I was told that the package did not arrive on 5/10/10 as it should because:
a) Incorrect address,
b) Incorrect phone number or
c) Driver Error.
These excuses varied with the various/numerous customer service representatives with whom I spoke. When I told one of them that Iwas forced to drive to pick up a package that was supposed to be delivered, I was told that "that was on me".
I am filing a complaint with the Better Business Bureau and will NEVER use FedEx again.
So, on the day of June 1st, 2009 I was driving home from grocery shopping, and a fed. ex. driver hit me, he was speeding, and damaged the drivers side fender and door. I filed a claim with them, and Michelle Burrows of "Broadspire" is handling my claim, and it is now over a month later, and still NOTHING! My car is still damaged, and I have medical bills. Fed Ex Is a horrible company.
Skid shortage
Fed ex delivered 1 skid/ 12 boxes. My receiver said he only saw 8 boxes. Fed ex driver argued and said just sign for 1 skid and circled 1 skid because the other 4 boxes were concealed.
There were only 8 boxes on the skid and fed ex said "case closed -1 skid signed for - one skid delivered"
To all who read this - do not sign for any skids unless you tie up fed ex's time and open all the plastic wrap!
The complaint has been investigated and resolved to the customer’s satisfaction.
About FedEx
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.
5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.
Overview of FedEx complaint handling
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FedEx contacts
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FedEx phone numbers+1 (800) 463-3339+1 (800) 463-3339Click up if you have successfully reached FedEx by calling +1 (800) 463-3339 phone number 4 4 users reported that they have successfully reached FedEx by calling +1 (800) 463-3339 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (800) 463-3339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 463-3339 phone number100%Confidence scoreUSA and Canada+1 (800) 003-3339+1 (800) 003-3339Click up if you have successfully reached FedEx by calling +1 (800) 003-3339 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (800) 003-3339 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (800) 003-3339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 003-3339 phone numberMexico800 733 339800 733 339Click up if you have successfully reached FedEx by calling 800 733 339 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Neighborhood: Canarsie
570 E 108th St
(between Farragut Rd & Foster Ave)
Brooklyn, NY 11236
Fedex at Canarsie is a piece of suprise. There, they do whatever they want. A driver will never arrive and they will enter it as a delivery exception, and there is much more..., another one, will bang on your door as if he wants to break it, despite, that our condos have door bells.
Fedex is no longer what it used to be.
From now on, I will make sure that nothing ships with Fedex! Now, new other compnanies doing a significantly better job...Forget about Fedex!
E.Jerome, why would a person who doesn't get paid for not delivering a package go to your house at a certain time? If you want your delivery at your time, use another courier or dig into your pockets and pay the extra for the service. The contractors work during the day just like you, so why should he extend his day to please a couple of inconsiderate people. Driver doing his job, take time off of yours to get your package or sign the tag, it's not that hard! If your worried about your package being stolen, move, no one is telling you to love where you live.