FedEx
reviews and complaints

Hi,

My name is Robyn and I am the Assistant Manager here at 18 Watercress Green Apartments in Huntsville, Alabama.

The drivers are suppose to attempt to deliver to the residents apartments and if they are not home they are to leave a note on the door stating it will be in the office.

Today and almost every day they are not attempting to deliver and not leaving notices.

If they do not attempt to deliver, going forward we will not accept packages here in the office and they will have to leave them at their door step and at that point they might get stolen.

I appreciate any help with this matter.

Sincerely,
Robyn Vaughan
18 Watercress Green
1 Old Fairway Road
Huntsville, AL
35806

Saturday July, 22nd., 2018 FedEx driver rang our Bell and delivered pkg. from Walmart outside front door of bldg. in rain with our address on it : 2558 E. Clark St. Diamond Illinois 60416. Problem is box marked with our address and another tenants name on it ..tenants name Melanie Hute.We called FedEx couldn't get a live rep. so we left a note on the downstairs wall stating, " we had mail for that tenants name and if they show Id matching name on box we'd gladly give it to the tenant so we know the right person would get their mail and if no one contacted us by Sunday night then Monday morning this pkg would be given to the post office."
Sunday night about 7:20pm a girl knocks on door stating who she is and if we had her mail .We said yes we have pkg just show us Id so we know right person is getting their mail.She stated ok and she'd be back with her girlfriend because that's who the mail belongs to.Since they are a new tenant I asked whats your apt. # and explained how the addresses work at these country apt. complexes just as the landlord had explained to us years ago when we moved here.She states her apt. is #53 and her bldg is across the way 2553 so we explained to her that 2558 Apt.58 is our address and that they need to learn their address.She comes back pist off Cuz' she had to show her ID & cursing me out like an immature child and her girlfriend stating she's law enforcement.I stated no need to be mad at me for doing something nice & she needs to learn her address .We want the issue fixed so we called the 👮 police and the police stated since we're doing a kind gesture and those tenants don't want to act like civilized adults just if it ever happens again leave the mail wherever it's been left and or give it to post office.Funny the whole bickering back and forth because they aren't writing their address down and instead writing ours they tried to say they didn't get the pkg..which their lie didn't work because we have security cameras and the whole thing was recorded us giving them their mail and the lie of her girlfriend stating she's law enforcement was a joke because if one allegedly works for DOC being a turn key that's not the same as the police.. everyone knows impersonating an officer is against the law.So please put a note in the FedEx system that these 2 girls Melanie Hute & Dominique Coleman do not live at bldg.2558 E. Clark St. (Apt.58) Diamond Illinois, 60416 and their mail should be addressed to the bldg. tenant said they live in 2553 E. Clark St.(Apt.53) Diamond Illinois, 60416.I've contacted the Authorities on this matter and have contacted Coal City Post Office and now you Fedex.Thank you for your time.Waiting on a response.

I live on the 3rd floor of an apt complex. I have had a persistent problem for well over a year with driver not delivering my Cheey.com order to my door. The driver has actually written on the box "too heavy to lift." On another occasion, I told him my box needs to be delivered to 3rd floor and she he "ok" and proceeded to get in his tuck and drive away.
My current order is sitting 3 flights down for over 24 hrs. I call Chewy customer service and they try to resolve the issue, but it persists. My current Case # with FedEx is [protected].
Personally, I would like the driver or drivers responsible written up.

Today, July 11, 2018 a fed ex driver was using excessive speed in our Manufactured home community. I, as the owner have had to speak with fed ex drivers before, concerning their disregard for our posted speed limit of 5 mph. This individual was so arrogant when i requested he observe the speed limit, that it caused me to file a complaint with the corporate office. The case # is 25815. Zip code 13114. The incident took place around noon and the call was placed at 12:36. I informed the driver that he was on a private road, and that if he did not slow down, he would not be allowed to enter our community. His reply was, so what, that will give me less packages to deliver. If this driver, who was wearing a fed ex uniform, and driving a fed ex ground vehicle, is a true representative of fed ex, then I would think that some more training is necessary. If there is an accident or someone is injured by this reckless attitude, you can bet that this company will be held responsible.

Here is the short version. My packages originally had a delivery date of 6/23 from fed ex website. Then it was changed to 26. I called the 26th and was told that they had until the 27th to deliver. Then why say the end of the day on the 26th? Customer service couldn't tell me where my packages were. They were going to do a trace and was told I would get a call back in 2 hours. I never received a call back. Today I get an email that my address is wrong and the unit number was missing. I have a profile online at FedEx and I get a phone call if they are unsure what unit. No one can seem to go above or beyond. No one seems to have empathy for what I am going through. I'm at my boiling point. You would think with so many options for delivery that they would try to go out of there way. I am so disappointed. I am so upset that I actually took the time to write all of this.

I am amazed that this location has received any stars exceeding 1. I understand when someone is having a bad day but I do not understand an employee intentionally being rude especially the designated Center Manager. Sarah was rude and clearly does not possess the initiative or common courtesy to work with the public and/or encourage customers to continuously use this location. I do not know how long she has been working at this location but I would imagine that the quarterly sales ending number has been effected. The area where this FedEx is located probably encourages some customers to use this location but eventually the horrible customer service will outweigh the convenience.

Scheduled delivery Sat 6/23 before 8:00 pm

Delivery not attempted, fraudulent delivery failure reported as "Customer unavailable or business closed". Delivery address is private residence, I have been home all day. No delivery has been attempted. FedEx delivery lied about attempting to deliver.

Spoke with fedex customer advocacy 6/23 around 12:00, she claims to have gotten in touch with delivery manager and was promised that the $1000.00 medical equipment would be delivered today as scheduled.

Delivery company reported fraudulent delivery failure again, no delivery attempt was made. Second fedex customer advocacy representative (Xiomara) claims the delivery company isn't open past midday Saturday and wasn't able to deliver package as scheduled and as promised. Completely apathetic about delivery issues or deceitful and fraudulent behavior by local fedex delivery company.

tracking numbers: 442882003580, 44610651500, 442882003568, 442882003513 and
446106515776. Delivery address was 77 West 11th Street Holland, MI 49423. Packages were left out side on the sidewalk at 77 west 10th street (a Church). Packages were delivered on 6/18/18 at 12:46 pm. Items were never brought inside. This is the second time this month.. Please contact delivery driver and inform them that items need to be delivered to correct address so that someone knows items have been delivered. Anyone on the street could have taken the whole order. This driver needs to do the job he was hired for correctly and be written up. Please follow up with me when you look into this complaint. I will also be contacting Sam's club to discourage using Fed Ex for deliveries.

Linda Peckstein Child Development Services. 616.786.0736.2309

on 6/6/18 i checked my email, I got a message that said my package had been delivered. delivered to whom was my question .I, m home with my phone in my hand. it said left on porch. i do not have a porch. when you come to my building you have to call to get in.now they are saying he gave the package to A person. Who was that person ? some one walking down the street? are did they come to the right address? are did they drive by and throw in the yard ? Is this how they deliver packages now? You have to stand in the street to watch and wait for a package on a daily.Not good business.If i were able to go out and buy what i need all the time i would not need Fedex service, i live in a senior disable building.If Fedex drivers do not want to deliver to the public maybe they are in the wrong business.Very disappointed with this company. Hope to never use it again. Very poor service.

Per your tracking system, we were to have a package delivered by EOD on 6/15/18. I received an update the the address could not be found. I called with int 15mins of receiving that update, address is correct we have not had previous issues with Fedex deliveries. I questioned whether the driver actually tried to deliver or not. Requested for a manager to call me back to discuss the situation. About 1.5 hrs later, the tracking was updated to driver did not attempt to deliver -- which is what I had suspected. Asked for a re-attempt but apparently the driver was not available and had been back to the terminal for 'awhile'. This is unacceptable customer service, we expected that delivery yesterday. I was told I could pick the package up which also is unacceptable. You are going to inconvenience your customer -- while your driver - LIED about the delivery and when called out admitted that they didn't even try. Then I was told that they would get it on the home delivery truck today 6/16. So I called again this morning and it is NOT on the truck for today and will be delivered on Monday. So this is a second LIE from your employees. Additionally I have requested now 6 times to speak to a manager about this and as of now 6/16 @ 915am -- no one has reached out.
Obviously Fedex has no concern for their customers. I will be reaching out to the merchant and let them know of your lack of service and ask for different shipping options in the future.

Again - I would still like a manager to call and explain to me - how a driver not attempting a delivery is acceptable. I can be reached at [protected]

Traveling at full speed 100 km/h FedEx driver change line, without signaling right in front of me. He change from right line to middle for overtaking slow moving vehicle and did that in last moment, dangerously approach that vehicle and took my line in such manor his double trailer swing even in left lane (it's a three line highway) .
This dangerous maneuver was unnecessary same move can be done in advance with proper care.
This happens at 14 June 2018, 07.15 pm, at Canada, Ontario, Queen Elizabeth way, driving towards Toronto, last trailer #P31430, truck #1617.

The delivery was today at 12:52pm in aiken sc. The package was delivered to 165 fays garden lane aiken sc 29805. I have called several fedex numbers and no one has tried to help me. This driver has done this 3 to 4 times. We have a private road with just family that lives on it. There is a 5 mph posted speed sign because we all have small children. This driver comes on our drive and goes about 50 mph. I have tried to get the truck number but he is always going so fast that i cant. Your customer service has not been of any help. Seems to me you would know who your driver is in the area that you give a address. I will be filing a complaint with the aiken county sheriff office if this is not addressed.

I have called 5 days in a row to "Customer Service". Still haven't received 1 PHONE CALL back. Lost package and NOT ONE person at Keasbey location contacted the drive to find out where the package was placed. 2nd TIME a package has been incorrectly delivered to the same address. ZERO ACCOUNTABILITY, UNPROFESSIONAL, and LAZY! It takes two second for a manager to contact the driver and find out what house the package was actually left at.

5 CALLS ... ZERO CALL BACK for my PACKAGES!

Absolute disgrace!

I will keep calling until someone gets off their lazy ... and does their job.

I have had it! 3 packages in a row that you can't seem to get delivered! One payroll envelope never found! One box 3 days late and smashed ruining contents. Now one box riding around for an extra 3 days with no delivery in sight! I try to call and provide my phone number and gate code and get the run around from the main number as well as the hub in austin. I will no longer buy from any company shipping with fedex!

I ordered a mosquito zapper from Mercado Libre here in Mexico. The unit has a light bulb and is very sensative to shock. Fed-Ex put the small box in a large box and did not provide any dunnage, no packing material. So after waiting several weeks I got the unit was damaged due to ignorance on the part of Fed-Ex. A child would know that a wrong thing to do.

I was driving on 224th street and Hiway 7 in Tacoma, Washington and FedEx drive cut me off. If I hadn't hit my breaks, a collision would have been eminent. The license plate of the vehicle was C197400. I am lodging this complaint because I think FedEx drivers should be sent to some kind of safe driving class and the guy driving this truck obviously had never been to one.
I feel taking the time to make this complaint is probably a complete waste of time as I am sure the driver will never be talked to or informed about this complaint and that is too bad as he will eventually cause an accident. I hope and pray that no one gets hurt when that finally happens. If you see a truck in the Tacoma area with this C197400 license plate, avoid him as much as you can...

On May 17 at 8:45 am I was driving westbound on MO 44, west of Joplin. Ahead of me, one of your trucks carrying two trailers pulled out of the truck scales near the MO/OK border.

I moved to the left lane behind another semi that also moved to give room for you truck to accelerate up to speed.

Because of traffic, the truck I was behind moved slowly ahead to pass another truck in the right lane. As he did, your truck moved up on my right until he was even with the middle of the semi in front of me.

I was even with your truck's first trailer "hitch" and about two car lengths behind the other semi when your truck - without a signal - moved into my lane.

He forced me off the road onto the shoulder, then into the median ditch. I braked hard and kept control (I was inches from the median wire barricade.

I was surprised that he seemed completely unaware of what he had done. I passed him later and he did not seem to acknowledge me. Since I survived without any visible damage I saw no reason to stop him - and it seemed maybe a risky move to do so.

I did not get the truck number, but perhaps the description, location and time could clue you in as who it was. If he is normally a good driver and this was an aberration for him, then maybe a word of caution is due. If he is a regular offender, maybe he should not be on the road.

I leave it up to you, but would appreciate acknowledgement of your receipt of this complaint.

Greg Monaco

Fed Ex lost my package, when I call I am told either it was delivered to the wrong place, was sent back to the customer, or maybe it is still there. They have no idea. Filed a claim, claim denied because shipper has to place complaint, shipper says they did this a week ago. No one will help. Tracy from "claims" repeats the same nonsense over and over. Make the shipper contact us, make the shipper contact us. If they dont even know what happened to the package how can I trust them when they say the customer hasnt submitted the right paper work? It has been weeks. Claim closed without so much as a courtesy call.

Today, 5/16/18, at 10 am, I was with my clients and your employee walks right in my studio without saying a word and I stopped him to ask him if I can help him. I said he was doing a delivery. I noticed the box he's carrying says Lux Lighting which was the previous business and my business name is Pro Fitness.

I told him he did not read the sign on the door that showed a different business name and informed him that they are no longer there. I also told him that he dirtied up my floor without wiping his shoes.

While he's walking out, he tells me that "I don't have to have a [censored] attitude" and I told him next time, to read the sign and confirm where he's delivering.

This is the quality of your employees? I hope not...

Apr 18 updated address thru tds 'secure' website. Verified acct with a rep. She said i'd receive debit card in 10-14. Today is may 8, still not card. Six days after verifying account with the rep, I received a box of checks.

I called four times between apr25 and may 4 to check the status us the debit card and the banking reps confirmed it is in process and that I will receive it by day 14 and if I dont to call back then. Today is may 8... Still no debit card. I logged into td's 'secure' internal website and asked them to send it via ups or fedex, as I dont want another week to pass without receiving it. Their response: another stalling mechanism.

They told me to call and verify my account. They need me to verify my account again, after they sent the checks? I called and asked for a manager. The rep asked for more 'verification' and I asked if the manager is going to ask me the same questions... He said no, once I verify you, i'll pass that on to him. We completed verification.

A manager came on and gave a long drawn out lie as to why I still haven't received my debit card. I empathized with volume the workers may be working through but stated at no time on any of the four subsequent calls (from receiving the checks) did any bank rep convey to me what he just did, which was:oh we verified you and then you updated your address in our 'secure' website, so we need to verify you again.

If wasn't verified sufficiently, why did td mail checks out to an unverified caller? Liars. This man (ager) continued to look for a way to blame their gross negligence on me! Saying that he need to verify me more! Total lack of integrity!

Furthermore, the rep right before him had just verified me with unique account inquires and found my responses as accurate. Td needs to get people in place who have integrity to own their mistakes and make it right with clients, instead of punishing clients for pointed out td's lies and negligence.

I want my debit card sent via ups or fedex immediately.