FedEx
reviews and complaints

I - like many other people on here - also have problems with my Chewy orders. But it doesn't stop there.

Less than 1% of my orders be delivered by FedEx Ground make it to my home. I've had to drive to the Newark FedEx Hub for the past year and a half. I know everyone at the hub... this is beyond sad.

I order dog food weekly for my 3 x Great Dane dogs, and the package is very heavy. The company I order from, Chewy, uses only FedEx Ground for deliveries. They NEVER actually deliver to my house. The last order I picked up from the Newark FedEx hub was so heavy that a FedEx employee had to help put it in my car. When I got home, I threw my back out getting the box out of my car. I have since changed my address on my Chewy orders to be sent to my brother-in-laws house, and he personally delivers it to me. This is not acceptable.

My current order from Walmart is having the same reoccurring problem. I've tried working with a manager at Newark Fremont Hub but the problem - the driver for my area refusing to deliver to my location- has not been solved... Again, this has been going on for at least a year and a half.

If the driver for my area will not deliver to my house, FedEx should not accept the delivery from any company. I live up a single lane 4 mile road but I have not had any problems with UPS, Amazon Delivery, GSO, or any other carrier. I should be invoicing FedEx for the gas I've had to use to get to the Newark facility to pick up my packages.

This is grounds for a class action lawsuit. I still have back pain. I still do not receive my packages.

I would like someone to CALL ME as soon as possible before I speak with my lawyer.

Thank you

this is the second time fed ex delivered packages to our farm left them at the bottom of our road while it was raining and snowing at least post office puts them in a plastic bag, today was the second incident 4-17-18. track#[protected] from chewy co. ref;[protected], no answer is needed but alert the driver he is screwing up we are not happy.
Larry D Rozniata.

my name is leticia cortez im inquiring about package i took to fed ex office address is 460 fair oaks ave south pasadena ca 91030 on march 24 2018 . had prepaid label so i i just gave them dvr package they gave me receipt . i was told i can track it obtain proof of delivery etc ... So i contact direct tv because bill was 429.18 they said because they charged me non returned fee for genie as soon as they received it they will credit me .So i tracked tracking number on receipt it shows its in texas, I contacted the fed ex in pasadena were i dropped it off spoke to gabriel manager he put me on hold then said he had to transfer me to 1800 number that handles packages, after being on hold for about 30 min i was speaking to george he said on his end it showed what i was seeing online he put me on hold again said he spoke to someone and said he assures me direct tv received package . i said ok can i have confirmation number he said we dont have one i said so im i just supposed to go by your word he said go on uspa website and track it gave me a different tracking number but it says tracking number cant be found . So i called 1800 number again spoke to pam she said hasnt been delivered its in arizona as of today she also stated usps hasnt received it yet . im very upset and gonna complaint to business berou if a courtesy call to let me know where abouts about my package

On March 20th, 2018 a FedEx driver was blocking out a narrow street. Even though he could it park a few more feet to the right side. He signaled to me, to turn around the block to continue my route (I didn't know that this particular FedEx driver owns the street!)
He pointed out too that he had the "flashing emergency lights, " like he was rendering an emergency service such the fire department or the police.

Hopefully, FedEx Management watches this video and corrects this outrage attitude of his driver (FedEx vehicle # 319685/license plates: California 5W83437.)

I purchased 5 cases of cat food from Chewy which was delivered to me on 3/20/2018. I buy from Chewy approximately twice a month or more for several years. Federal Express has always delivered these boxes to my front door and knocked to let me know they have arrived. Until today.
I am a 83 years old, disabled lady with a heart condition, I use a walker to get around. My neighbor who is also elderly helps me get the boxes in the my house. Fed Ex came today left the case of cat food 75 feet away from my front door and the driver left with no knock. This is not acceptable. It must never happen again. Since the Chewy is monthly occurrence
I expect you to resolve it before the next delivery, I have advised. Chewy of the incident. I want hear the resolution from you. I will Contact the FCC %FTC.

The shipping weight etc that was on this shipment was an exact duplicate of when it arrived to us… The shipment label even indicated that it was 21 pounds thus is what I indicated upon preparing this shipment. I completed the ground return per your instructions and your rates and now you want to charge me $206.27 instead of your quoted rate of $47.41.

Your package has been delivered

Tracking # [protected]

Ship date:
Thu, 3/8/2018
Debbie Pell
Auburn Valley Collision
AUBURN, WA 98002
US

Delivered
Delivery date:
Wed, 3/14/2018 9:50 am
Arlene McDermott
ARLENE MCDERMOTT
1608 W HOUSATONIC ST
PITTSFIELD, MA [protected]
US

Shipment Facts

Our records indicate that the following package has been delivered.

Tracking number: [protected]

Status: Delivered: 03/14/2018 09:50 AM Signed for By: Signature on File
Signed for by: Signature on File
Service type: FedEx Ground
Packaging type: Package
Number of pieces: 1
Weight: 21.00 lb.
Standard transit: 3/15/2018

This is the email I received this morning:

Shipment Rate Change

Please be advised of the rate changes to your shipment [protected] dated 03/08/18. FedEx has reviewed this shipment for correct pieces, weight, and service. Any changes made are reflected in the invoice amount.

The final rated amount of your shipment is $ 206.27 compared to the original rate quote of $ 47.41 . Please consult the applicable FedEx Service Guide for details.

Thank you for choosing FedEx.

FedEx Revenue Services

I received this email this morning:

Debbie Pell
Auburn Valley Collision
Auburn Valley Mechanical
3218 Auburn Way N
Auburn, WA 98002
[protected]@auburnvalley.net
[protected]

I still have not received a package that was scheduled for delivery on march 12, 2018. I found that the street name was misspelled and contacted a customer service representative to correct the issue. I still have not received my package. I was told a manager at the hampton va center would contact me within 2 hours. That phone call should have taken place by 6 pm today of which I have not received. I am very disappointed in the customer service and the fact that it has taken so long to get my package seeing how I had another one with the same issue that came from the same location and was delivered yesterday. I don't understand why the customer service I am receiving is so poor. I will seriously consider other carriers in the future if this is the kind of service you think is acceptable.

I went to a Fed Ex Store on 6544 Atlanta Hwy.in Montgomery, Al. to return ship a pair of utility trailer tires to a company. I unloaded the tires and carried them into the store with a pre-printed shipping label. The [censor] at the desk wanted a separate shipping label for each tire even though they were originally shipped as a pair. I was sent to Walmart to buy material to bind the two tires together. I only found reinforced shipping tape that would have worked, but the [censor] would not accept this. He was only going to accept strapping material and the store did not have this. My morning was wasted. A shipping company without proper shipping materials...

03-10-2018
Saturday
Lura Lynn Benjamin
6260 Oakridge Unit 1
Pahrump NV
89048
Order#[protected]

dysney/pixar cars chair desk with storage bin
$32.99

I was checking my email when it popped up that my child's desk had been delivered. I was so excited! I went to the door to look outside. I looked left and right and inside/outside the porch, no desk. I thought it must have been a mistake.
It had been raining lightly, then began to pour a little more heavily, a very gloomy day. About an hour after the email notice, my nephew from the home next door came to my door with a very soggy box!
Instead of knocking on either door (mine or the one next door) or even placing the box on the porches or honking his horn to get attention; he got out of the truck and placed the package against the recessed lattice work fence between the two buildings then left! There was no way anyone from either home could see the box!
The only saving grace is that the desk appears to be wrapped in plastic. I have not pulled the desk out yet. I wanted to report this incident first, and let the box dry.

Dear Sir/ Madam,

My name is Mehdi Boostani living in London. I am writing to let you know that I have bought 15 QTY computer boards from a company called Sovio in Taiwan that cost me about $5000 so the sale man confirmed me that the parcel has been shipped by FedEx company and provided me a tracking number as follow: [protected] on 23rd of February.
I have started to track my parcel through FedEx website and step by step it was moving towards London.
I have seen the parcel arrived in the UK on 24th February (next day after it was shipped) with no any information except "transit" next to the arrival point which was Stansted.
I actually was waiting for the further information to inform me what is the next step till next following day and nothing was changed, I continued to wait and every hour checking the parcel by that tracking number.
I finally decided to search on google and find the FedEx in Stansted contact details and tried to call them to ask about the parcel and what is the next action on Thursday (1st of March).
I have actually been told that the parcel is waiting for custom fee to be released..! So then I surprisedly asked about the price and they answered £570 which actually was much more that what I have expected. Then I asked what is going to be happened if the custom fee doesn't get paid? And I was told that the parcel will be returned to the sender, I asked would that be free or you charging for that action? The answer was free of charge the parcel get returned back.
I immediately contacted the sender (Mr. Nikitin) in Taiwan and explained him the story and conferred with him what was in my mind that it could be better if the parcel gets returned (as it is free of charge) and we will find a cheaper solution...
I actually received an email from the sender then after that conversation with him and informed me that we have requested to return the parcel but it's not free...! It will cost exactly the same amount as it was shipped out.
When I have read this email I actually changed my mind and decided to pay the custom fee and receive my parcel, so I called FedEx again and paid the full amount of custom fee £570.83 on Friday (2nd March) so I have been given a date to receive the parcel by following Monday (5th March) up to 6:00pm and passed me the reference number as follow: 97 46 17 32.
I actually asked my wife to take a day off from her job to stay at home and waiting for the parcel, but nobody showed up and nothing happened...!
I actually called FedEx back again at evening after 6:00 to ask for the reason, I have been passed to several people over the phone and the last person replied me that there was some confusion for this parcel as the sender had been requested to return the parcel back... so he confirmed that they are working on it and resolving the problem so definitely it will be delivered to my door by following next day (Tuesday 6th of March) by 6:00 pm again, and he apologised as I was upset about this inconsistency and waisting me and my wife time.
I immediately sent an email to explain all the story and even blamed him for returning request without my permission if it was not free of charge...! But he replied me back after few hours to confirm that this request was 100% cancelled exactly when I paid the custom and he said there is no any problem at all, the parcel still is in the UK and everything is cleared and delivery should be done by any time shortly.

Unfortunately next following day (Tuesday 6th March) same thing happened and after 6:00 pm, I called them back again to ask, what is the reason for all these renege and teasing me...?!
They just replied the same story as before and they actually told me that they don't have any driver at Stansted to pick my parcel up to deliver it to me. I was really annoyed and pissed off, how come this normal thing for FedEx that is shipping thousands of thousands items each single day has been this much complicated to resolve and clear it off...
They FedEx person understood me (as he said) and promised it will be resolved very soon because we have contacted with the custom in Stansted and they must be aware about the situation.

I am so nervous and really sick to say what I saw next following morning (I mean right today (7th of March)...!
The tracking system shows that the parcel is scheduled to return back at Stansted with providing a new tracking number...!
It means I and the sender just spoke (many times) to the rock wall during these past days and they are doing exactly opposite action to what I insisted and spent long time to speak and try to explain all past days.
I am really upset, my time waisted and I am spiritual and physical damaged.
I really want to claim compensation for all my damages and losses and also these untruthfully behaviour from FedEx company and it's staff.

acct# newton welllesley hospital 2014 washington st newton lower falls, ma.air and ground dliveries are awful and not on time especailly air tues thru friday as using a temp person, this has to end as driver and your manager at needham is not making the 10:30 am. delivery times, packages are being prescanned thus the problem, the manager at Feedex 1st ave location is a total [censor], tried to do this 3 times before, it wid and will not work, will avise partners healthcare corportae to look at this as this is unacceptable also ground is coming in late. n we are a hospital, our delivereies must be delivered earlier and on time! Please giev to a Sales rep locally acct#[protected]. Urgent problem solving by your Fedex staff.needed...!

I will stop having packages delivered to my home by FED EX due to the discounted association you have with the NRA. The climate in this country has changed regarding assault weapons, but it appears it has not changed at FED EX. The idea that the NRA has a special 26% discount from FED EX is your way of staying the course in order not to upset the NRA.

Diane Cameron

I live in an equestrian community, La Cresta, Murrieta, CA 92562
Horse trails line the roadways, FEDEX trucks continue to speed thru the neighbor, ignoring the 25 MPH posted limits. On Saturday a speeding truck spooked my horse and I came off, injuring my hip. A friend experienced the same thing a month ago.

This is a unique neighborhood, FedEx delivers a lot here, I see your trucks on my street at least 5 times a day. This reckless, irresponsible driving has to stop.

Fedex was supposed to deliver my laptop to 117 n college Street arcadia mo 63621. It was delivered to somewhere in columbia mo. When i contacted fedex they referred me back to wish. I still haven't recieved my computer or my money for the computer. The tracking number is [protected]. I am very upset and I would like my laptop. Fedex is not doing anything about it. I hace called numerous times.

Tracking number is [protected]. Called on 1/15/18 at 1430 because we had not received the reagents. Spoke to a fedex clerk who told me that they had not attempted to deliver it because it was an office and it was closed today. I told her we are a hospital, we are open 24/7, and the reagent we are waiting on are crucial to the operation of the hospital. We had expect them this Monday. She assured me that she had spoke to the local office on Howard Lane in Austin Texas and they had schedule them for late delivery. She told me the package should arrive around 1700. It is 1953 and we still don't have the reagents. Called customer service and was told that it was never put on the truck and there is no way they can deliver it today. This is totally unacceptable. poor customer service. Not only did you not deliver this the first time because of an assumption you made but you failed to redeem the lousy service the second time. We are talking about a hospital that needs there supplies. very, very disappointed in you service.

I have a serious issue with your delivery methods. Which Harvard grad at fedex assumes one driver can carry a 150 pound box up to my apartment? That's ridiculous to think you can get away with such a tactic. I sure hope this malpractice gets remedied before I consider purchasing online again. This sentence means nothing, it was just to maximize characters taken.

On 10/27/17, I scheduled a pick up at my home/porch for a return item to a company called Southern Marsh. I have an account with fed ex and (at this point I can't remember but I assume I was charged for the pick up). I was not at home when the pick up happened. I received a call the next day from the warehouse person, Jim Coyne, asking if my package had been picked up because they had a new driver who's scanner wasn't working and they didn't know if it had been picked up. In fact, they sent out 2 additional drivers the next day that I did speak to and informed them the package had been picked up. I assumed everything was ok until a while later when Southern Marsh says they never got the package. I called back to Jim Coyne and he says the package was mislabeled and sent to Crate and Barrel and likely will never be recovered. I've been working for 2 months to have this issue resolved. (It's $107). I keep getting the story that since it wasn't labeled, it's like it doesn't exist and no one can prove that I'm not just trying to scam you all for $107...and now since the original return label was probably Southern Marsh --technically they own the account and would have to do something to allow us to get reimbursed. What a joke. Your driver screwed up. The warehouse manager confirmed that and I'm having to try to fix your mistake?

I paid for second day delivery, didn't happen. Your tracking website said it would be delivered yesterday and that it was out for delivery. I waited all day for the delivery. I canceled an appointment today to wait for delivery. Still haven't received it. The part has to be programmed and I have that scheduled. I am waiting today again. I will have to make a 50 mile trip one way if it is not delivered today. UPS has delivered packages to the house the last two days. Apparently their second day delivery means something. Your complaint person said you aren't required to meet deliveries. I wish I had recorded that conversation with her so I could use all the social media to let everyone hear that statement. I am very irate at this minute

My neighbor had gotten all my Christmas packages . My name is Bonnie Waters and my address is 5 Nicholas Ave Slovan PA 15078. My neighbors name is Alyce Barto 5 Spring Valley St. Slovan Pa 15078. All the packages were properly addressed to 5 Nicholas Ave Slovan Pa 15078This has happened throughout the year also. My e-mail is [protected]@verizon.net Thank you

On December 21, 2017 I shipped a Priority Overnight via Fed Ex. When I tracked the item it was still in Memphis, TN. Funny, the other package shipped at the SAME TIME with specific shipping instructions to be delivered on Tuesday, December 26 was delivered TODAY December 23, 2017! Christmas is totally ruined. My heart is broken beyond fixing. I don't care that someday the package will get there. It doesn't even matter now if it ever gets there. Fed Ex can NEVER undo the emotional pain & suffering this has caused me and will continue to cause me. I will NEVER be able to salvage this Christmas. It is gone. This is the absolute worst Christmas in my entire life.