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I wasted my time
I had one of the worst experiences of my life with Kinko's today and yesterday. I am
complaining and hopefully you will hear my complaints because you have just lost a
customer for good.
I was out of the country and returned on Monday evening. Early Tuesday morning, I called into the nearest Kinko's (600 W. 116th St., New York City) to try to get a poster printed for a very important Columbia University Medical Center poster presentation. I was told that you were able to print it for me by the next morning.
I went to the store to give my file on a flash drive to the store clerk, and then proceeded to wait about 45 minutes without being told what was happening. Over time, after asking many questions, I deduced that the poster was not being printed at 116th
St., but was instead being emailed to 72nd St. and then delivered back to 116th. Then I
was informed that my file was unable to be sent to the 72nd St. Kinko's because the two clerks working at 116th St. were "computer illiterate and unable to attach the file". I
was told to trust them and that someone who knew how to attach the file would arrive
later in the day to send the email. At this point, I have to admit my confidence in
Kinko's was waning. I asked for my flash drive back so I could go to 72nd St. myself to
handle the matter, but was told that they would handle this, and that I could leave and
come back to look at the sample after it was printed. However, the sample was being
delivered from 72nd St, which made no sense to me. I had to ask for my flash drive back multiple times, and then after wasting time begging for my things back, I was finally given my flash drive, and I took off for 72nd St.
I went to 72nd St. and was shown the file in the correct format for a 4' by 6' poster printed on bond paper, and I signed a form saying that the correct format and directions
were repeated to me by the clerk. Everything he said was correct, so I left the Kinko's
at 72nd St. feeling reassured. I returned as instructed at 4pm to proof my poster sample, and everything looked perfect. I left at 4.15pm, and was told that my poster
would not be ready until tomorrow morning at 8am. This was pushing it already since the presentation started at 9am, but I was told that it took 24hrs to print at least, and
they were already rushing the job for me.
So I returned at 7.30am to pick up my poster, and was greeted with the horrible sight of
just the bottom half of my poster and no top half. Apparently someone had taken it upon
themselves to print the poster on a 3' by 6' piece of paper, and completely cut off the top. As the sample the day before had been perfect, I have NO IDEA how someone could
print out something that looked so drastically different from the original.
Unfortunately, I was informed by the store clerks that the machine printing the poster
was not working anymore, and that they could print the poster again, but not before 9am.
Since my presentation was at 9am, this was completely useless to me. In addition, I
noticed that the poster had a time stamp of 21.45pm from the day before, indicating that
there was plenty of time to reprint the poster if only I been allowed to see it prior to
8am the day of (or if only one of the clerks noticed that just the bottom half of the
poster was printed -- but no one noticed).
This presentation was incredibly important, and I am aghast at the poor customer service, the shoddy quality, and the lack of internal checks at Kinko's. I am disgusted with myself for trusting Kinko's to be able to get the job done.
Another co-presenter also commiserated with me. He had his poster printed on Monday as well, and he unfortunately went to the 116th store. He was told that his sample would be ready at 4pm to be proofed, and when he arrived at 4pm, he was informed that the printer for the sample was broken. The next day, at 9am, he looked at the sample and gave the ok. That night, when he was supposed to pick up the poster, he was told that it was printed but "not ready yet". Then, he was asked for the specifications of the poster again (size, color or not? laminated?), despite the fact that he was told the poster
was already printed. He was told the poster would be delivered to him the next morning,
in time for the presentation at 9am.
Unfortunately, he was woken up at 1am with a phone call, with Kinko's employees asking for his address again. He had given it to them multiple times, but repeated it once more. The poster was delivered to him at 6am. Again, unfortunately, the poster was too small and not correctly formatted (again, the sample that he proofed looked nothing like the actual poster). He was lucky in the fact that he received a whole poster, albeit a small one, as opposed to me, who only had half a poster.
Thank you Kinko's for wasting my time, my tears, and my energy. I understand that this
email is slightly vitriolic, and for that I apologize. However, I also understand that
Kinko's is supposed to provide a service, and I was not given that service. I also had
to deal with rude and incompetent staff, and in the end, I wish I had never set foot in
any Kinko's in Manhattan.
When a service provider makes a customer feel like she would pay to NEVER encounter the service provided, there is a deep-seated problem within the system.
Thank you for your time...
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor customer service + dumb company
So, Fedex is deliverying a Laptop to my house. I know I can't be there during
business hours. So, even before the 1st delivery attempt, I called Fedex to tell them that, save them a trip and go and pick up the package myself at their location. Well, the cost. service person on the phone tells me that I could not do that, and that I have to wait until the try to delivery it 3 times before they would take the package out of the truck! Ridiculous! Called next day, the other stupid person, tells me the same thing again.
So, after waiting 5 days extras to get my computer, due to weekend and no Monday deliveries, when I finally went to get the package, the rep tells me that I should have called and have them hold the package for me! Man, I want to scream. Stupid company! Wasting gas, time and money, when I could have picked up this package long ago!
Fedex sucks, given a choice, I will never use them again!
The complaint has been investigated and resolved to the customer’s satisfaction.
mofos did not deliver me my sanyo video camera for 2 months!
had to pick it up myself
i live in spain malaga
damn... hate them
Bad customer service
I thought FedEx is a reputed comp, no any more... I recently shipped a package with 2 delivery with signature requirement (as it was an imp. mail) but unfortunately there was nobody at the recipients address, so I call FedEx to make it without signature. The * tells me that she will do the needful and it’s all taken of. Well, next day to my surprise it shows that the package still needs the signature. So I called again and now she wants a fax letter to be sent. Now how the * do I send a fax, I don’t have one at home. Does not matter to them, they don’t care if u r not able the fax... that’s the reply that I got from the supervisor. It’s unbelievable, they don’t realize that I am paying so much so that it reaches on time, I should have just gone by the USPS, they r much more reliable
The complaint has been investigated and resolved to the customer’s satisfaction.
To Whom It May Concern:
I feel it is necessary that I address the challenges we had with a recent freight shipment.
On Monday, January 21, 2013 I called to schedule a pickup. I was on the phone with a FedEx International freight Rep for over 30 minutes, the rep gave me a booking number, not an AWB or any other information and hung up. I called back as we ship each and every day and know we need an AWB. During the second call I was transferred three times and finally told FedEx does not pick up in our zip code. Upon hearing this I asked to be transferred to a supervisor waited 20 minutes. The supervisor told me the same information. At this point I contacted a courier company for pick up the next day.
To my surprise the next morning I was forwarded an email from the owner of our company that she received from FedEx:
“FedEx Freight does pickups in Marathon, FL. With pickups in the Keys we send a 3rd party courier to the location in order to pick up the freight for us they bring it back to the terminal in order for us to ship it out”
Thanks Kyke Lovitt Tuesday, January 22, 2013 10:57 AM”
45 minutes later I received an email from another FedEx rep:
“Yvette,
I spoke with my dispatcher and was told that we do service Marathon, FL however we only service this area on Monday’s since it is an extended area. I am so sorry that you have been given so much incorrect information.
Beverly
At this point my opinion of FedEx was lower than before. I decided to email our sales Lily Moreno only to receive the below response:
I will be traveling on business and will be out of town this week from Tuesday, Jan 22nd thru Jan 25th, 2013. I will not have access to email or phone calls. For customer service issues, please call 1 800 GO FEDEX [protected]). For billing issues, please call [protected]. For urgent matters, please email Carlos Manrique: carlos.manrique@fedex.com. Otherwise, I will answer upon my return.
I emailed Carlos and no response. Aprox. one hour later, Lily Moreno calls me and I explain to her the problems. She stated she would call me back, which she did and gave me a booking number ‘MDL221556” and said FedEx freight would be at my facility by 4:00 pm. I asked if I needed an AWB or anything else for driver and was told the driver would have documents. One hour later FedEx rep Carlos called me and again I explained the shipment challenges to him and he stated I did need AWB and he would email me one to complete, which he did only after the driver arrived and departed.
Yvette,
Here is a PDF copy of the BOL for you to enter your shipment information. I was unable to forward it to you from my blackberry earlier. Hope you can use it.
Carlos O. Manrique
Account Executive
Strategic Development
6100 NW 36th Street Miami, FL 33166
On Thursday 24th I received a call from Peggy McDonald telling my freight was sitting in Miami and they had no paperwork for this shipment. You can only imagine how frustrated we were at this time. I explained to her the week’s problems with FedEx & was told my freight would not move until I supply the AWB. I asked Peggy to email me over what she needed and she stated she needed to have another facility pick up the freight as that facility did not handle the shipment and went on to tell me she would call Lily and have a talk with her. At this point I filled out what Peggy sent to me and emailed back immediately.
I was out of the office Friday so Deborah was taking my calls and the following occurred:
On Friday the 25th another call came into our office from a gentleman in a warehouse stating he needed paperwork in order for the shipment to be put on the plane. She explained to him that the paperwork was sent with the package and emailed afterwards as well. He stated he needed a Shippers Export Declaration faxed to him. Due to all the previous challenges and constant changes she stated we would only email it so we would have a paper trail. He was asked to email one to her so we would know we were providing exactly what was needed and could track it. We never received anything from him.
Approximately 20 minutes later another call came into us from Nettie Jones requesting a FedEx Export form. Deborah told her a call came in stating we had to provide a Shipper Export Declaration. The FedEx rep told her that was incorrect – that a FedEx Export form had to be completed. She asked Ms Jones to email one – not fax one to us and it would be emailed – not faxed back. A form was emailed to Deborah which was completed and emailed back at 12:26 p.m. with the following message on the email to Nettie Jones:
Hi Nettie,
Here is the form you requested. Confused as to how a FedEx manager created an AWB without one in the first place.
Hope this gets the shipment moving as the confusion with FedEx has been going on since Monday with this shipment.
At 3:45 p.m. Ms. Jones from FedEx called Deborah again and asked for the form to be completed and emailed to her – stating she never received the one that was sent at 12:26 p.m. earlier in the day. Deborah stated it seems very strange that everyone else received it but her as it was also sent to the owner of our company and another employee. She also had an email receipt that Ms Jones had received it. The email was again sent to Ms Jones.
Over the weekend our customer in Dubai phoned Deborah at home and asked what in the world was going on with his shipment. Please note she explained that FedEx apparently has too many challenges with freight shipments and advised we use another company for his shipments in the future.
Yvette Vargas
IKAROS AVIATION, INC.
12690 OVERSEAS HWY
MARATHON, FL 33050
[protected] PHONE
[protected] FAX
ASA Accredited
Tac2000 Registered
Confidentiality notice: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law and property of Ikaros Aviation, Inc. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy or delete all copies of it.
-----Original Message-----
From: Lilly Moreno-Mole [mailto:lilly.moreno-mole@fedex.com]
Sent: Thursday, January 24, 2013 8:40 AM
To: Peggy McDonald; yvette@ikarosav.com
Cc: Carlos Manrique
Subject: Re: Received Fax From: [protected]
Thanks Peggy for your help with this.
----- Original Message -----
From: McDonald, Peggy --- Supv-Operations --- MDL [mailto:peggy.mcdonald@fedex.com]
Sent: Thursday, January 24, 2013 08:21 AM
To: Yvette Yargas ; Peggy McDonald
Cc: Carlos Manrique; Lilly Moreno-Mole
Subject: RE: Received Fax From: [protected]
Here is your express tracking#871336034837and your new booking#[protected]
I have also scheduled the pick up for today and once express gets it you can track it or call the number I e-mailed too you earlier
I did inquire about express picking up in the Keys and was told that they do pick up in the Keys similar to how freight picks up in the keys via a cartage agent
Hang on to the number for express that I provided too your earlier and call them with any of your Express needs
Peggy
-----Original Message-----
From: Yvette Yargas [mailto:yvette@ikarosav.com]
Sent: Thursday, January 24, 2013 10:06 AM
To: 'McDonald, Peggy --- Supv-Operations --- MDL'
Cc: carlos.manrique@fedex.com; lilly.moreno-mole@fedex.com
Subject: RE: Received Fax From: [protected]
Peggy,
Here is the signed copied (2) of our invoice,
Yvette Vargas
IKAROS AVIATION, INC.
12690 OVERSEAS HWY
MARATHON, FL 33050
[protected] PHONE
[protected] FAX
ASA Accredited
Tac2000 Registered
Confidentiality notice: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law and property of Ikaros Aviation, Inc. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy or delete all copies of it.
-----Original Message-----
From: McDonald, Peggy --- Supv-Operations --- MDL [mailto:peggy.mcdonald@fedex.com]
Sent: Thursday, January 24, 2013 8:00 AM
To: Yvette Yargas
Subject: RE: Received Fax From: [protected]
Please sign 1 copy of the commercial invoice and I will make a copy
Once express picks up I will e-mail your express tracking# and you can track it
-----Original Message-----
From: Yvette Yargas [mailto:yvette@ikarosav.com]
Sent: Thursday, January 24, 2013 9:55 AM
To: 'McDonald, Peggy --- Supv-Operations --- MDL'
Cc: carlos.manrique@fedex.com; lilly.moreno-mole@fedex.com
Subject: RE: Received Fax From: [protected]
Peggy,
I have completed the documents you sent to me, since the older documents supplied by my FEDEX agent where not correct.
Please advise us as to when our shipment will be traveling and a copy of the new booking number you stated we needed. I will need this to pass along to my customer.
Yvette Vargas
IKAROS AVIATION, INC.
12690 OVERSEAS HWY
MARATHON, FL 33050
[protected] PHONE
[protected] FAX
ASA Accredited
Tac2000 Registered
Confidentiality notice: This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law and property of Ikaros Aviation, Inc. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy or delete all copies of it.
-----Original Message-----
From: McDonald, Peggy --- Supv-Operations --- MDL [mailto:peggy.mcdonald@fedex.com]
Sent: Thursday, January 24, 2013 7:36 AM
To: Yvette Yargas
Subject: FW: Received Fax From: [protected]
Importance: High
Here is the darker express bill
and other thingf is that thier costomer not good treatded in islamabd bye
hi im from afghanistan i apply for uk visa but uk embassy in islamabad there is many problem i got first in bus who one thieft my pocket visa fees and the other think is that police comes over so plz fedex office transfer to peshawar there police is good thanx.
They don't pay their vendors
We snow plow for the fed ex office in Logan Utah. They owe us over $1000 and no one will pay me. No one will return my phone calls. They tell me the check has to come from Memphis but there is no way to call the Memphis office. That is bull. Tell me one company that doesn’t have a phone number! My bills are being ignored and I am pissed. I will never do business with them again and I recommend to anyone not to do services for them like lawn care or snow removal because you won’t get paid and they don’t care.
The complaint has been investigated and resolved to the customer’s satisfaction.
PLEASE KINDLY LOCATE MY SHIPMENT WITH AIRWAY BILL NUMBER [protected]
IT WAS BOOK IN NEW DELHI INDIA
BOOKING DATE WAS 05/02/2009
DESTINATION LONDON,
IT HAS NOT BEEN DELIVERED.
SIR, I WILL BE VERY HAPPY IF THE SHIPMENT IS DELIVERED.
THANKS FOR YOUR KIND COOPERATION
hey sommerset, i have a tissue so you can blow your nose and wipe your eyes. get over it.
My delivery was given to someone else
I ordered an Item from Hong Kong through eBay and it was being tracked on the FedEx site. I was at work when the site informed me that the package was delivered and signed for by a person I never heard of.
I came home - no package - no note in my mailbox and no idea where my package is. I called them - they said they will TRY and get a hold of the courier. I am going to call them again - the package cost me $260 and they just gave it someone not at my address. I am pissed with FedEx!
The complaint has been investigated and resolved to the customer’s satisfaction.
The exact same thing happend to me about two months ago and Fedex called me a liar. I am so mad from the call I got today Im thinking of sueing them ... What did you do? (My package was about $200 so Iam pissed off to)
Delivered package to someone else!
So i ordered a product online that i needed delivered as soon as possible, the company only offered shipping through fedex. I have had problems with fedex in the past, mainly due to them chucking my packages from the street at my front door. This was the only company that had the product that i needed so i went with them even though i didnt care for their shipping arrangements. I went with the 2 day express delivery, paying an extra 22$ for this service on the 1st of april. My package was shipped all around the united states from arizona, new mexico, texas, tennesse and then finnaly to spokane washington. The delivery date ended up being the 4th of april, doesnt exactly sound like 2day service to me but that i didnt have as much of a problem with as what followed. The fedex guy never delivered it to me! I honestly have no idea where it went, but i belive either the fedex guy took my package or delivered it to someone else who kept it! I was here at my house waiting for it the entire day since the tracking site said it was 'on the truck for delivery'. 4pm came around and i checked the tracking site again to see "delivered: left at front door". I called the local fedex place here in spokane and they wouldnt help me with anything, i had to call the main 1800 gofedex number. After going through their horrible computerized menu i finnaly got a hold of a real person, who did nothing but write a memo for the local place that i just called to ask the driver about it! Of course when the asked him he said he is 100% positive that he delivered my package, even added that he put it in between my door and screen door, which by the way was impossible since my screen door is locked from the inside! So here i am out about 150$ plus alot of wasted time because fedex is a horrible corporation that doesnt care about their customers.
well, well, well, I got the EXACT SAME story . It was put inside the screen door, you know what? I dont even have a screen door! The traffic was heavy that particular day and I am sure my $115 package is in the garbage somewhere and all I am getting is the runaround on my reimbursement, the shipper is filing claim but he said it was up to fedex to make the final decision, well, after reading these comments I guess I am out my money and my trouble and leg work trying to get my money for something that isnt even my fault. All I want is my package, not the runaround. I will never use fedex again, I am "FED" up with their sorry service.
Lost package!
My fedex package was sent on feb 8 from the sender. The package arrived, according to the tracking information, in jacksonville on feb. 11. It was then delivered to the wrong address by a fedex driver... The package had the correct address on it? How could that happen?
Three calls in three following days were made to fedex and each time they said they would rectify the mistake. It is now three days later, they still have not delivered the package and do not know where it is!
Every person I talk to from fedex does not know what is "happening" with the package. But it is clear, the driver made a blatant mistake... He left a package at the wrong address and fedex has not done anything about it but pass the buck.
I will never use fedex again... I hope you are smart enough to us ups instead!
Forget about time limits
I live in Perm city (Russia). On November 16, 2007 I was sent a laptop via Fedex from my relative in USA to get it close to New Year as a gift. For that reason he chose International economy service of Fedex (though it costed him nearly 300 USD) with estimated delivery for 3 weeks. Later on, it became clear that delivery to Perm is impossible (though he was assured that I'll get it delivered to door) and I'd to come to customs dep. of Domodedovo airport in Moscow (it's 1.5 hour's flight from Perm) 'cause there is extra customs due to be paid due to exceeding of declared laptop price 600 USD allowed free import limit into Russia (but again missed to mention by Fedex staff at legalization of cargo). I contacted all available officials of Fedex, whose contact addresses I found in the internet: head office in Moscow, Fedex dep. in Domodedovo airport etc. The answer was to wait until they call me back since the cargo documents aren't released from customs yet. My relative, sender of the laptop, got nearly the same answer at Fedex office in USA with minor difference that they missed to mention some facts when legalizing the cargo and the only thing they can do for him is to return it back without compensation of expenses made for delivery. However, I'm afraid that it'll be completely lost somewhere on the way if he demands it back so it's better to wait till final victory. What about time limits!? Forget about it. They'll keep it as long as they wish and thank the God if you get it at all. My conclusion is if you want to test your patience use Fedex service and imagine that you've donated your own money for prosperity and development of Fedex!
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree here. I wanted to send a new year's gift; paid $400 for the gift and nearly $300 for the shipping via FedEx. The guy at the counter even wanted to charge me for taping the box, what a shame! Luckily I had my own tape for that. He explicitly said that it is GUARANTEED to arrive on Wed., Dec. 30th. Right after leaving FedEx, I went online and it already showed the estimated delivery date of Jan. 14. Today is Dec. 31 but, of course, no delivery attempt has been made yet and the "business is closed" for the holiday. Just another example of how FedEx steals money by simply lying to their customers. No wonder they don't feel the "crisis" whatsoever!
Fedex Russia are the worst - tell everyone that they should not use fedex Russia- only UPS . Much much better.
Once i got a package and they wanted 500 USD to free it from customs . i am not talking about the custom taxcost- that i should have paid separately . i am talking about their service only in the customs!. I could have bought flight ticket and bring it myself and that would have cost cheaper.
Fedex is unreliable!
I have several issues with FedEx. I requested that a shipment not be delivered on the weekend because I would not be home. This was done on a Thursday. My packages were thrown over my gate and left in the weather on Saturday. I did not get home until late Sunday afternoon. This shipment was worth over $2000.00 and I had notified FedEx with sufficient time...
Read full review of FedEx and 36 commentsOrganization of thieves
Fedex
www.fedex.com
I have recently ordered few compasses from USA to be shipped to Pakistan and in my ignorance believing that Fedex is the best courier I shipped them through Fedex. A note arrived from Fedex Pakistan (Peshawar) office in three days time that my items have arrived and that I have to file paper work for custom etc. I did all that, and then Fedex vanished for almost three weeks. After my consistent poking they told me that my item will be released today (after three weeks) and shipped out of Lahore (Pakistan) office the same day. The items arrived, the box was open, even the plastic container of the items itself was open and two compasses were missing. After a week long battle with local and international Fedex I was told that these items were short in quantity at the origin. I contacted the vendor and they told me that they had shipped the exact quantity. I filed an online complaint to FedEx but then they said that since it more than three weeks now so claims cannot be entertained. Here I am still waiting for any response or solution. I strongly believe that the FedEx Lahore (Pakistan) office has big thieves sitting in there as they were ones who consistently gave me contradicting information. I have given up on the fight but trying your channel to warn people to be extra careful when you consider Fedex as your courier.
The complaint has been investigated and resolved to the customer’s satisfaction.
It's the same all over. I had a $450 home floor polisher drop shipped a customer from Cleveland to Tennessee. The driver 'said' he delivered it to the wrong address & couldn't get it back. The shipping company didn't put a declared value on it so Fed Ex said they were only legally liable for $100! That driver is now polishing his floors or selling it on Craigslist & I'm out $350!
Customer service was rude & they are willing to lose $500/wk in shipping fees to save $350. Somebody here will be running for Congress soon with these business practices.
[censor] fedex serviecs
If you think FedEx is not good in North America, come and see how is degusting in New Zealand (like almost everything else).
They only deliver only from 9-5 and expecting people sit down in their homes, waiting and hoping you will deliver their mails. If asking for delivery to their office address (obviously they work during business hours), they shamefully ask them to pay extra money! A total appalling practice and client service is so poor, impolite and unprofessional.
I had a package that I had to I finally receive it 3 days after the first delivery attempt, after making 7 calls, a false promise of a delivery on the second day - but never received, help the incompetent driver to find a straightforward address, and finally go to the end of street to pick up my package at the last minute at the end of the third day after 5 pm.
In short, FedEx NZ is a total disgrace. Shame on them.
ok let us see what will be the effect of our complaints
AA.
my name is M Babar Khan
I am from Mughal pura Lahore Pakistan
I want to know about the price of getting a parcel of nearly 1 kg from London to Lahore.
for this I have been trying to callatyour office0425759908 but no response
I ahave been phoned for at least 50 times and then left voice message
but no response
I want to know is this the way to success for both of us?
Avoid this company!
Fedex Shipping
www.fedex.com
I used Fedex to ship a $700 Bathroom Sink to a buyer in which I purchased the insurance. The item was well packaged and had ample packing material. The sink although considered fragile was very thick and would have had to sustained a substantial drop to break. Anyway I filed a claim and within a couple of days it was closed. I contacted Fedex and they stated that they were unable to pick the item up. This went on for over a month in which I was contacting the buyer and Fedex and every step of the way Fedex was all but eager to close the claim each time. Well finally after the claim was re-opened for the 6th time they finally picked the item up but then it sat at some terminal for another month. After re-opening the claim numerous other times they finally did an inspection and said that they denied the claim and closed the case. The reason according to the claims agent was that the item had insufficient packaging. I asked to have the item returned to me so that I could inspect the packaging myself since I knew it was well packaged when it left here. The claims manager then went on to say that they disposed of the item because they deemed it as being hazardous material by OSHA regulations (due to broken porcelain). The manager then went on to quote the Fedex agreement in which I acknowledged that they have the right to dispose of materials considered hazardous (i.e. chemicals). I have extensive knowledge of OSHA regulations and I told the manager that there is no OSHA regulation listing porcelain as a hazardous material and requested that she referenced the OSHA regulation to which she was referring. She was unable to do this but still insists that it is hazardous materials. At this point the manager stands on her judgment and there is no recourse for myself other than looking into legal action against Fedex. Long story short Fedex was all to eager to close the claim every step of the way which tells me that they are hoping a shipper will eventually drop the claim and then upon further escalation they use every and all means to deny the claim. While I was researching this whole ordeal I did find some more shocking info on there insurance agreement. Even though they collect the insurance they will not pay more than $100 for several items including antiques, glassware, art, film, photography, jewelry, etc., etc. It seems that it would be a scam of sorts that they will collect insurance for amounts well over $100 but limits there liability to a max of $100. Well from now on I will take my business else were (not that it will mater to them) but I hope to have informed others on there business ethics and help avoid similar situations.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fedex don't deliver on time!
I recently purchased a Genie garage door opener from Lowes, upon installing it I realized a malfunction circuit board needed to be replace. After speaking with Genie tech, they said they'll replaced it for free since it is under warranty. I am not happy and frustrated that a never open box Genie garage door opener have defected part. Don't Genie Company...
Read full review of FedEx and 66 commentsIf you are lucky you will get it!
I purchased a computer from HP supposed to be delivery o Nov-25, 2006 by Fedex Home Delivery. I called around 8:30 Am EST to Fedex to get an estimated time of delivery of the package. -Costumer Service answer: We do not know it could be between 8:30 AM to 8:00 PM. - My self: Could you please give me a time window so I do have to be home all day long...
Read full review of FedEx and 24 commentsDevastating experience!
I would like to share the harrowing experience I have just had with Fedex Ground. I live in Dallas, TX, and Wednesday I ordered two very expensive tickets in Austin, TX for this weekend's Texas vs. OU matchup played in Dallas where I reside. The price involved in the tickets was 545.00 for two tickets, which is a tremendous amount of money for me. The...
Read full review of FedEx and 21 commentsAbout FedEx
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.
5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.
Overview of FedEx complaint handling
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FedEx contacts
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FedEx phone numbers+1 (800) 463-3339+1 (800) 463-3339Click up if you have successfully reached FedEx by calling +1 (800) 463-3339 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (800) 463-3339 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (800) 463-3339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 463-3339 phone numberUSA and Canada+1 (800) 003-3339+1 (800) 003-3339Click up if you have successfully reached FedEx by calling +1 (800) 003-3339 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (800) 003-3339 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (800) 003-3339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 003-3339 phone numberMexico800 733 339800 733 339Click up if you have successfully reached FedEx by calling 800 733 339 phone number 1 1 users 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phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 800 033 339 phone number100%Confidence scoreSouth Africa800 988 1888800 988 1888Click up if you have successfully reached FedEx by calling 800 988 1888 phone number 1 1 users reported that they have successfully reached FedEx by calling 800 988 1888 phone number Click up if you have UNsuccessfully reached FedEx by calling 800 988 1888 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 800 988 1888 phone number100%Confidence scoreChina+1 (800) 209-6161+1 (800) 209-6161Click up if you have successfully reached FedEx by calling +1 (800) 209-6161 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (800) 209-6161 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (800) 209-6161 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (800) 209-6161 phone numberIndia120 003 200120 003 200Click up if you have successfully reached FedEx by calling 120 003 200 phone number 1 1 users reported that they have successfully reached FedEx by calling 120 003 200 phone number Click up if you have UNsuccessfully reached FedEx by calling 120 003 200 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling 120 003 200 phone number100%Confidence scoreJapan+1 (877) 339-2774+1 (877) 339-2774Click up if you have successfully reached FedEx by calling +1 (877) 339-2774 phone number 0 0 users reported that they have successfully reached FedEx by calling +1 (877) 339-2774 phone number Click up if you have UNsuccessfully reached FedEx by calling +1 (877) 339-2774 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +1 (877) 339-2774 phone numberCanada, Tech Support+44 345 607 0809+44 345 607 0809Click up if you have successfully reached FedEx by calling +44 345 607 0809 phone number 1 1 users reported that they have successfully reached FedEx by calling +44 345 607 0809 phone number Click up if you have UNsuccessfully reached FedEx by calling +44 345 607 0809 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +44 345 607 0809 phone number100%Confidence scoreUnited Kingdom+44 247 670 6660+44 247 670 6660Click up if you have successfully reached FedEx by calling +44 247 670 6660 phone number 1 1 users reported that they have successfully reached FedEx by calling +44 247 670 6660 phone number Click up if you have UNsuccessfully reached FedEx by calling +44 247 670 6660 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +44 247 670 6660 phone numberUnited Kingdom+61 132 610+61 132 610Click up if you have successfully reached FedEx by calling +61 132 610 phone number 2 2 users reported that they have successfully reached FedEx by calling +61 132 610 phone number Click up if you have UNsuccessfully reached FedEx by calling +61 132 610 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +61 132 610 phone number33%Confidence scoreAustralia+55 112 169 7000+55 112 169 7000Click up if you have successfully reached FedEx by calling +55 112 169 7000 phone number 1 1 users reported that they have successfully reached FedEx by calling +55 112 169 7000 phone number Click up if you have UNsuccessfully reached FedEx by calling +55 112 169 7000 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +55 112 169 7000 phone number100%Confidence scoreBrazil+54 810 333 3339+54 810 333 3339Click up if you have successfully reached FedEx by calling +54 810 333 3339 phone number 1 1 users reported that they have successfully reached FedEx by calling +54 810 333 3339 phone number Click up if you have UNsuccessfully reached FedEx by calling +54 810 333 3339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +54 810 333 3339 phone number100%Confidence scoreArgentina+43 800 123 800+43 800 123 800Click up if you have successfully reached FedEx by calling +43 800 123 800 phone number 1 1 users reported that they have successfully reached FedEx by calling +43 800 123 800 phone number Click up if you have UNsuccessfully reached FedEx by calling +43 800 123 800 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +43 800 123 800 phone number100%Confidence scoreAustria+32 27 527 575+32 27 527 575Click up if you have successfully reached FedEx by calling +32 27 527 575 phone number 1 1 users reported that they have successfully reached FedEx by calling +32 27 527 575 phone number Click up if you have UNsuccessfully reached FedEx by calling +32 27 527 575 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +32 27 527 575 phone number100%Confidence scoreBelgium+45 70 233 332+45 70 233 332Click up if you have successfully reached FedEx by calling +45 70 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up if you have UNsuccessfully reached FedEx by calling +33 140 855 660 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +33 140 855 660 phone number100%Confidence scoreFrance+49 61 076 840 660+49 61 076 840 660Click up if you have successfully reached FedEx by calling +49 61 076 840 660 phone number 1 1 users reported that they have successfully reached FedEx by calling +49 61 076 840 660 phone number Click up if you have UNsuccessfully reached FedEx by calling +49 61 076 840 660 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +49 61 076 840 660 phone number100%Confidence scoreGermany+39 199 151 119+39 199 151 119Click up if you have successfully reached FedEx by calling +39 199 151 119 phone number 2 2 users reported that they have successfully reached FedEx by calling +39 199 151 119 phone number Click up if you have UNsuccessfully reached FedEx by calling +39 199 151 119 phone number 0 0 users reported that 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144+351 707 244 144Click up if you have successfully reached FedEx by calling +351 707 244 144 phone number 1 1 users reported that they have successfully reached FedEx by calling +351 707 244 144 phone number Click up if you have UNsuccessfully reached FedEx by calling +351 707 244 144 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +351 707 244 144 phone numberPortugal+7 495 788 8881+7 495 788 8881Click up if you have successfully reached FedEx by calling +7 495 788 8881 phone number 1 1 users reported that they have successfully reached FedEx by calling +7 495 788 8881 phone number Click up if you have UNsuccessfully reached FedEx by calling +7 495 788 8881 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +7 495 788 8881 phone number100%Confidence scoreRussia+34 915 209 060+34 915 209 060Click up if you have successfully reached FedEx by calling +34 915 209 060 phone number 1 1 users reported that they have 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FedEx emailsservice@fedex.com100%Confidence score: 100%Supportjohn.dolan@fedex.com99%Confidence score: 99%ken.stickney@fedex.com99%Confidence score: 99%rodney.myers@fedex.com99%Confidence score: 99%terry.jackson@fedex.com99%Confidence score: 99%
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FedEx addressThree Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
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It used to be that business could count on Kinko's service to get the job done. FedEx Kinko's really needs to improve their selection process. The people they hire are lazy and stupid. Some don't even speak English clearly.
Ok, exactly what went wrong?
I work at a kinkos in the valley and run production. There is no excuse for poor customer service because it is our bread and butter, and I would definitely bring it up and ask to speak to a manager. With the economic downturn, most likely a manager will be available during office hours (9-5) on weekdays. Unfortunately employees are spread thin and those with tenure are spread few and far between. It seems the person you dealt with had no expertise in the production part of the business. We definitely need more training in most areas, as you can never learn too much, but our customers also need more advocacy, but since we are a corporation, they tell us to say yes we can, no matter how tight the schedule.
We have our ups and downs, however there are some duds that are burnt out and only stick around for the paycheck. This is not my chosen career path, it pays my bills, but irregardless, it boils down to work ethic. Either you got it or not. I come in everyday and try to exceed my customer's expectations by providing pleasant knowledgeable service. This company is concerned w/ its bottom line. TWe have fewer people on each shift, sometimes having to work by ourselves, handling Shipping, Production, Signs and Banners ancd Customer Service.
I get it is part of the game, but the company has let us down. They are not staffing sufficiently, They cut our bonuses, they stopped matching our 401k. they launch a new campaign called "Clean and Bright" - where we basically have to double as the cleaning crew. The CEO yes you Mr Fred Smith has the audacity to Insult President Obama. All this while sponsoring a Nascar driver/car and footing the bill for SuperBowl commercials. Get back to the basics man. Stop giving it to the little man Show some Corporate Responsibility if that still means anything today.This is just my twenty cents, Thanks for the platform. Kinkos Employee Valley of the Sun