FedEx
reviews and complaints

FEDEX is not customer friendly. They only deliver to our home when we are at work & if something has to be signed for they won't leave it. During the week when we are at work they are out of here by noon, but on Saturday you can sit all day waiting for them & I am told they can show up anywhere between 8am - 9pm. It is worse than waiting for the cable guy. I can't even get in the show & it's 2:00 in the afternoon! I HATE FEDEX! UPS RULES!

i purchased a junior golf set on line at rock bottom golf. they shipped it via ground fed ex. fed ex claimed they deliver and left package at my front door. it was not at the door, i never got the package. i spoke with fed ex and their driver to get details on where they left the package, whehter they left it standing against the door or laying on the doormat. they could not provide details. they claim they cannot remember all the packages they deliver.

i called the shipper rock bottom golf, and they submitted a claim to fed ex which fed ex rejected. rock bottom golf came back to me and said they cannot do anything.

i disputed the charge with my credit card company, and rock bottom golf rejected the claim. i submitted a document to my card company to continue to dispute the charge.

still waiting to hear from all parties involved. i'm pissed!

we were scheduled to receive a shipment of caulking - fedex came and was short one pallet = pallet had be shipped to phila. by mistake and that we would have freight the next day. we were told the freight would be there the next day.we held our truck for deliveries waiting for fedex delivery. 4 or 5 days went by and we eventually got it but our customer was upset and we had to make second delivery to customer. we filed a claim to fedex for $400.00, our inconvenience, gas, man power etc. fedex responded - to bad. we are very disappointed in the rejection of this claim. we were greatly inconvenienced and as a result of fedex's mistake, caused financial loss. we have been receiving freight on regular from red devil co in oklahoma and other suppliers, fedex deliver frt. to us on average twice a week. i am going to insist that we will no longer accept freight via fedex. we are preparing letters to go out to all traffic departs of our suppliers. fedex may have beated me our of $400.00, but on the long run, you will lose money. in addition, we will be putting our experience on the internet so future customers can be aware of how negligent about customer satisfaction and expect your customer to pay for your mistakes.

I use Fed-ex online and I usually just have shipping boxes sent to my house.(free of charge) I recently ran out of boxes and didn't want to wait for a delivery so I went by the Fed-ex Kinkos on Douglas Blvd. in Roseville California to pick some up.

The guy at the shipping counter refused to let me take them unless I shipped through their store, claiming that they had to pay for the boxes. Really? So the hundreds of other times Fed-ex stores have let me take them, they were just letting me walk out with something that cost them money?

It was a pathetic attempt at forcing me to ship through his store. I'll never spend another penny there.

Over the past 2 years, while trying to build my own small business, I have relied heavily on Kinkos/fedEx team to help me with business cards, stickers, paperwork, etc. Over the past 2 years, after visiting the Fort Union/Midvale, Utah location at least every other week, if not every week, I have honestly only left the store satisfied with the transactions a handful of times.

Every time I go in there there have always been at least 4 or 5 employees working. Of those, usually 2 or 3 of them are just standing around laughing and talking amongst themselves. Every time I walk into the store, the employees are always rude, and snippy with me, And act as if they don't want my business, or I'm a bother to them. I am always very nice in my requests, and typically very understanding and patient, my documents are easily accessible, and ready to go the moment I bring them into the store. My requests draw eye rolls from the employees, and their attitudes always stink. Yesterday was the last straw.

I brought in a file of 2 pages that I needed printed in color. After relaying this to the customer support representative, she took 10 minutes explaining to me why she could not print the item (2 PAGES), and that I would have to come back tomorrow to pick them up. I understand previous orders, and priorities, and task management. But in the time it took her to explain this, she could have printed the 2 pages, I could have paid, and she would be helping the next customer in line. Instead she told me to use the self service computers and print on my own. Reluctantly, I agreed to print them on my own.

After several failed attempts trying to print the 2 pages (because no one would come and help me) and a pile of wasted paper, time and money, the printer was out of magenta! I took the papers to her and told her that their magenta was out, and that in order for me to be able to print these in accurate colors, it would need to be switched. She looked at me with absolute disgust in her eyes, as if I had told her something absolutely insulting, and rolled her eyes at me, telling me that they were just too busy to do that right now, and if I wanted to come back tomorrow, it should be fixed.

I went back to the computer fuming, smoke coming out of my ears. I conceded to end the print session, and get out of the store before I lost my patience on her. Not only did I end up paying the fees associated with using the self print computer and printers, and paid of the papers that were printed out of wrong drawer feeds, on wrong paper, and discolored print jobs, I left with absolutely nothing to fill my order for my client who was patiently waiting. Spent unnecessarymoney at kinkos, and lost my sale.

100% unacceptable.

I have never EVER had customer support like this, at ANY establishment. I have felt a number of different emotions visiting this store over the years: Anger, embarrassment, sadness, disappointment, insulted, etc.

I WILL NOT take my business to this store, or any other Kinkos/FedEx brand for that matter. I cannot believe the level of customer support, friendliness, and helpfulness I have received doing business with this company. Not only have they lost my business, but I will explain to every person I come in contact with to take their business elsewhere. I also work for a National Online Advertising company for Dentists and Chiropractors. They also will not be taking their business to this company anymore. I will continue my fight to keep customers out of this store until things change. Consumers deserve respect, patience, and understanding, just as they request that from us. Its their job to make sure that we, as consumers, are happy with their services, and I have been everything but.

I have ordered a package from a company in Ireland, they sent it to me with Fedex two weeks ago,
Online I could see the package had gone from Ireland to France, GREAT! Tomorrow it will surely be in Belgium,
but to my surprise when I looked the next day on fedex track and trace I found the package was in Mumbai, INDIA!
It's now been there for 10 days, fedex tells me there is not much they can do because it needs to be re-cleared by customs.
Give me DHL any day, never experienced any problems with them and the trace option online is much more detailed.

Though I must say its not all bad, the people of customer service where very friendly and did there best to help.

A package was sent from Venezuela to Bolivia using FedEx, the package was opened by Venezuelan customs in front of a FEDEX representative however they stole what I had in the package. I tried to contact FEDEX Authorities to see if I can get someone to help me but there answer was that they can not do anything and the only thing they could do is return the value of the shipment. this is not the first time that something like that happened when I used fedex. The best advice I can give to those that use FEDEX... do not use fedex service, try to use other companies more responsible and serious. FEDEX customer service is BAD, they do not care about the customer they simple do not care, laugh in the face of the customer, they wash their hands, say they are working on the case but it is a lie. Supervisors and managers know they have thieves working in the deposits, warehouse where our package rest, it is useless to file complaints with supervisors or managers as they work together robbing their customers those who pay their wages. DO NOT USE FEDEX FOR YOUR SHIPPING, NEVER EVER USED FEDEX LOCATED IN VENEZUELA, FEDEX IN VENEZUELA ARE THE MOST THIEVES.
They stole an Ipod with a value of $ 400.00, also a wallet.

The delivery team in Edmonton is just useless and doesn't have patience at all to ring 3 times the buzzer and no respect for customer's urgency. Without even coming for delivery, they mention as customer unavailable. The fact is the whole day my wife stays at home as she is a housewife and just delivered a baby. Ultimately when I called the customer service (based out of Edmonton), they said they will definitely deliver the package the next day but somebody should be at home. After agreeing it, the very next day I received a call in the morning that I have to personally collect the same from their office otherwise they will send the package back to the sender.

What is the point of choosing Fedex rather than any other courier service or Canada Post. They are far far better than Fedex. I have no problem so far with Canada Post.
The higher management should look into the matter urgently.

Thanks

I have had a package pending clearance in Shanghai for 9 days and nobody does anything. FedEx has turned into an agency akin to the DMV. Three times they straight up lied to me telling me the consignee had been contacted and had provided necessary information for clearance when in fact nobody ever spoke to the consignee for 4 days. It is now 5 days later than that and we are still waiting. All I get is a song and dance from the U.S. customer service rep and they say they keep sending e-mails to their Chinese office. How about you send them a pink slip? They should have paid me considering the heartache they've created. Don't ever send anything to Shanghai by FedEx.

I will never use FedEx again in my life.

I ordered a very important piece of music equipment for my company, and the order was shipped on July 27, 2010. I specifically stated NO SIGNATURE REQUIRED, because I work 9-5 like everybody else. On July 28, FedEx came but FAILED TO LEAVE THE PACKAGE per my request. According to the tracking number, there was a "delivery exception" at 12:14PM, since "customer was not available". However, no proof of any attempt to deliver was found at my door. I needed the equipment that night, but thanks to FedEx I had to pay to rent it from a third party. IT GETS WORSE.

The next day I took the ENTIRE DAY OFF OF WORK, so I could plant myself at home and wait for Mr. FedEx delivery guy. I called and requested the package be delivered by noon, because I wanted to meet customers for lunch. The customer service representative told me she put in the request to the service center, and if they couldn't make it by 12 noon, they would call me. Noon came, and no delivery. 1PM and still no delivery, nor any phone call. I had to cancel my lunch plans FOR NOTHING. I waited, and waited, and waited. I called customer service again and they said the package "Was out for delivery" but they had no timeframe as to WHEN I WOULD RECEIVE IT. 6PM rolled around, and still nothing. I called customer service once again, and the rep told me they have until 8PM to deliver the package. Well guess what? 8PM came, and no package.

Today is Friday July 30. I received an email this morning from FedEx regarding tracking information. According to the tracking, there was a second "Delivery exception" posted yesterday July 29 at 1:10 PM stating "customer not available". Unbelievable! Now FedEx is making fraudulent reports to their customers! I will send this letter to all of management to see. To see how employees are lying to their customers, saying they tried to deliver a package at 1:10 PM, when the customer was sitting at home at the time. On top of the lies, and fraudulent tracking information, the incompetent driver who supposedly tried to deliver at 1:10 PM when I was home, failed to leave any type of paperwork as PROOF of their "delivery exception". FedEx should NOT be in business with their incompetent drivers and fraudulent business practices. I will NEVER use FedEx in my business no matter how much more I have to spend for UPS or USPS.

I paid to have a package shipped overnight from Santa Rosa California to Berkeley California which is less than 100 miles away. It was supposed to arrive by 3:00 p.m. When it did not I called and the Fedex representative and she said that the problem was the weather in Memphis? Not knowing where my package was coming from she took a wild shot at an excuse ;). I have been waiting most of the day for this package (cell phone for myself and elderly parents. They broke their last one. Oops. Anyhow told the rep that I was going to twitter every 10 minutes until the package arrive and miraculously the truck arrived. No coincidence folks. They overbook and hope no one complains if you complain, then they deliver on time. I could call and make them reduce the charge, but I am not going to this time, because the sending company is Sonic.net. And they do everything thing they can to provided good customer service.

**Update. Because of my original "Where is my package?" call, I received a call saying that that they would reduce the charge because they were late.

On July 21st I send a document via FedEx with Destination Germany. What is advertised to take 2-3 days, has now taken over a week, and the envelope has still not reached the recipient and there is no end in sight to this problem. Everything worked out great at first. The envelope left the US and was in Germany within a day. However, since then the Envelope has stayed in the same location in Germany (Cologne) for the past 6! Days! Which is UNBELIEVABLE! Upon many calls I never received a clear answer on what is going on with the letter. Nobody, especially FedEx Germany has a clue what happened to this highly important letter. If I don't get this letter to the recipient by tomorrow, it could lead to some serious financial difficulties for me.
If I would've send the letter via regular US Mail, the letter would've been there by now. But I chose an express service, because I knew/thought that it would get there much faster. This is just ridiculous. How on earth can someone call themselves an express service when they take longer than the regular mail! I WANT ANSWERS FED EX! You say I have options, but I still chose you. But I tell you what, this is the LAST time! And I advise anyone. DO NOT USE FED EX FOR INTERNATIONAL DELIVERIES! They are just not good at that. See my case. They are great within the US, but Internationally UPS and DHL are absolutely without a doubt superior. I mean they don't even have their own trucks in Germany! Common now, if you going to advertise your service there, at least do it right!

Ive worked at two different teminals in two different states. At both terminals the management constantly threaten the contractors that they will take their route away. most people pay for their routes. It is not indepentant contracting by any means. They tell you what to do. They are always right. The contractor i worked for had three routes taken from him by management. No explanation. No option to sell to recoup the money he paid for these routes. i was a contractor at one time and constantly got threatened. I sold my route out of fear of getting it taken away.

the [protected]@gmail.com send me an e mail

FEDERAL BUREAU OF INVESTIGATION FBI.WASHINGTON DC.
FBI Headquarters in Washington, D.C.
Federal Bureau of Investigation
J. Edgar Hoover Building
935 Pennsylvania Avenue,
NW Washington, D.C. [protected]
E-MAIL:

RE: FEDERAL BUREAU OF INVESTIGATION SEEKING TO WIRETAP THE INTERNET

Hello,

We the Federal bureau of investigation (FBI) Washington, DC in
conjunction with some other relevant Investigation Agencies like
Internal Revenue Service here in the United states of America have
recently been informed through our Global intelligence monitoring
network that you have been scammed by those scammers from
Africa/Nigeria.

We also want you to know that the UNITED NATION have been compensating
the scam victims by the advance fee scam going on in Africa and have
maped out the sum of US$12, 000, 000.00 to compensate the scam victim
here on our list and your name is among the 12 scam victims here.
We will like you to know that the UNITED NATIONS are compensating the
scam victim with the sum of US$1, 000, 000.00 each to the 12 scam
victims so we will like you to send us the account number where you
want your compensation fund to be transfer to or better still let us
know how you want your compensation fund to come to you.

Claims Requirements:

1. FULL NAMES:

2. NATIONALITY:

3. DATE OF BIRTH:

4. SEX:

5. MARITAL STATUS:

6. CONTACT ADDRESS:

7. TELEPHONE NUMBER:

8. OCCUPATION:

9. COUNTRY:

10 Attachment of international passport

Your urgent response is needed.Furthermore we will like you to stop
communicating with any scam emails you will be receiving this is to
help us stop scam going on so get back to us with the needed
information.

You are to contact our office via Email ( [protected]@gawab.com.com )

Best Regards,

Robert S. Mueller III
Federal Bureau of Investigation
J. Edgar Hoover Building
[protected]@gawab.com.com
935 Pennsylvania Avenue, NW Washington, D.C. [protected], USA

I have claim open with fedex going on for 3 months already for a car part for my customer. It has been like 3 months and I have called their department and their number starts with 901 area code also. And the lady helping me is Teresa Walker. Fedex is into some scam, and they want to not to pay you at any cost. funny thing is that they dont ask for invoice or anything when you pay them the money for insurance coverage, but when its time to pay they dig. They asked for receipt, and I provided online paypal generated 100% legible invoice and faxed them andt hey say its not legible. Then they said you send us a $379 invoice while I sent them $1290 invoice. that was how much my customer had paid. Then they said show us the invoice of how much you baught that for, and I get that too, again highly legible invoice, theey said its not legible, I emailed a pdf file, they said we didnt get it, I attached it on the online fedex claim form, pretty much loaded on their system, they now say they cannot verify that with the business I purchased it from. And I apparently found out that they had called in that business and asked them to release customer (my info) name address and all that private info... Fedex is big FRAUD.

I am a customer of Fedex... waiting for packages... but Fedex never delivered them according to the time and date as they told me... and keep me waiting for whole day, never come nor call...

below you could read the whole story!

I waited for the whole day last Wednesday (meaning from 9am-8pm) because the telephone automatic tracking told me that the driver was coming on Wednesday. But he did not show up in the end, what he did was left me a door-tag on Thursday afternoon.

Then, Thurdays night I started my first email to Fedex, and one officer told me about 9:30pm on Thursday that the driver would be coming again on Friday (1 Sep), and I requested it to be in the afternoon. I did check from the telephone tracking again on Friday about 2pm, the message from the automatic response was that the driver attempted to deliver on Friday (1 sep) at 8:40pm.

I was wondering what happened and called the hotline again, and I talked to an officer, she told me that it was the computer failure, and she told me that the driver was coming from 3pm-8pm. As a result, I waited from another half a day.in the end, the driver never showed up again.

I called again about 8:40pm on Friday, the officer told me that she did not know about the delivery in Miami, and transfer me to another officer from the Miami Office. I talked to that office from Miami office for less than a minute, and she said she would check for me and ask me to hold the line. I waited for her on the phone for 10min until I gave up.

Is your company trying to waste my time and my credit on my cell phone. How many more time do I need to email or call in order to get my packages. Usually the driver or the company would comfirm a delivery time, (let say 1-3pm), not like what you did was trying to keep me home and waste my time for the WHOLE day, and your driver NEVER come! I think FEDEX should compensate both my loss in time and cell phone credit and never make your service to be such inconvenience to the customers.

"Please let me know at least by Tuesday night (10pm) if your driver is coming on Wednesday or not!"... till now... I still never got an answer from them! Hopelessly waiting!

Had to have a replacement phone shipped to us from Verizon due to faulty equipment. No problem there, but we are supposed to ship the defective phone back using the return label that was supposed to be included in the box. First problem: no return label in the box. So off we go to the Verizon center near us, wait our turn, get the label and then have to take the box to the FedEx place to ship it. Problem number two: FedEx tells me, "This isn't packed properly so if it gets lost, Verizon will charge you for the phone because I have to check that it wasn't packed properly when it was shipped". I'm like, you have to be kidding me...it's packed exactly as the new phone was shipped to me. She's like...they don't care...if the phone gets lost in sending it to you, they just send you another one but if it gets lost when you send it back, you're out a couple hundred bucks. However, she 'kindly' offered to pack it properly for me...for 3 bucks and some change (for a couple of sheets of plain brown paper). Had I not been in a hurry, I would have taken the box back home and packed it myself.
Makes me wonder if Verizon and FedEx don't have a little agreement going on where they ship phones packed inadequately and when the customer shows up at FedEx to ship it back, they get pressured into paying to have it 'packed properly' under threat of getting a big charge from Verizon if the phone gets lost and wasn't packed properly. Is somebody getting a kickback?

Have been waiting for a delivery to my business via FedEx for a few days, understood that with the 4th of July it would be delayed a bit, expected delivery date of July 7, 2010. Our business hours are CLEARLY posted on the front door, the driver showed up before we were even open, left a tag on the door and left. We came into the office and called right away to see if we could get it delivered as it is something needed for work, was told they would try to call the driver and call us back. 2 hours later with no return call, we called back yet again and were told the same thing. 3 hours later we called back, asked for a supervisor and was told the driver was already home for the day and still had our package with him at his house. If we needed it, we could call him and see if it was ok for us to drive there. 35 miles one way of driving and poor customer service on everyone's part we finally got our package. Needless to say, not very happy with FedEx and they have probably lost a customer for life. I will also talk to our corporate office and discontinue using them at all 457 locations we have across the US.

Fedex has a horrible billing system. Beware everyone who do business with fedex.

**** IF you make a payment by Bank Bill payment without a invoice (electronic mostly ) then your money is lost.
fedex simply take your money and will not apply to your account, fedex will not refund you, You have to spend
months, years to get that money back, if you can afford go to Court ****

in brief here is my issue

**** fedex kept money - it neighter apply to any invoice nor refunded. I submitted all evidences and proof from my bank statements and each single payment sent to fedex proving that i sent payment, but after 4 weeks still fedex has money but suspended my account and sending collection notices **

Take a look at this detailed proof of payments. ( i have the detailed report sent to fedex billing department and no action was taken to resolve this)

For one customer like me this much money is in air, what about millions of customers? is this the practice at fedex? if a payment is made without a reference to a invoice, means fedex will keep that money? what should i do?

My fedex account number - xxxxxx
i am a good customer overpay my bills.

** Contacted fedex and all i hear is we are researching this is the answer i got since 3 weeks will it take 3 weeks to research billing issue **

*** Main issue with my fedex account is - i made payments to fedex without reference to invoice which fedex did not apply the payment to any of open invoices. which resulted in $5000+ payments up in the air ***

** just one simple question, when i mail a payment to fedex without a reference to invoice, and if fedex is unable to apply to a invoice, why fedex is keeping my money since 2 years it is happening ***

for being a good cusotmer fedex penalized me and put my fedex service on hold since 4 weeks.

not only fedex held my money, but sending collection notices, stopped me from using fedex.
This is not only me with many, i am the victim.

Since i opened my fedex account i paid total $25000+ dollars to fedex and still fedex has credit.

i sent several emails to fedex corporation but no use

spoke to several people, but everyone telling we will research.

So this is my last attempt to resolve this, if not i guess i need to go to the court to resolve this.