Its one thing that they charge for new items purchased from abroad, its another when you're having your used, personal things charged for tax as well... they should have the common sense to determine which items are purchased on which items are used already.
I am currently being charged P6, 000 for items that I lost during my stay in the United States (Los Angeles in particular). Disneyland found the items and shipped them to my sister COMPLETELY FREE OF CHARGE. Then my sister sent the items to me here in the Philippines, and suddenly I'm taxed P6, 000. The items include my old Ipad (which I had already owned since last year), My 4-year old son's shoes and clothers, and a used milk bottle. They probably have their eyes on the Ipad, but all they need to do is open it up and check if its used already --- I have no password on it, so that should be easy enough to do.
Whether Fedex or the Philippine Customs is culpable of these oversights is immaterial; that's just passing the buck to whoever cannot respond to a customer complaint. It is an overall completely onerous system that should be able to distinguish between personal items (owned already and otherwise) and items that are used to generate income (for business). You would expect, that in this day and age, both parties would already have come up with ways to mitigate fiascos like this.
In the end, the impression people get from both parties are bad: With Fedex its incompetence and not being able to live up to their promise of on-time delivery. With the Philippine Customs, its another piece of evidence contributing to an already long list of impressions that project an image of the government's, incompetence, and general lack of regard for the common folk. To say that this continues to fuel suspicion (and I am trying to phrase this rather diplomatically) that the Customs department is one of the more corrupt government divisions (ever instituted and managed by the leaders of this country) is a HUGE understatement.