FavorWarehouse.com / not able to contact them about order, order never sent
5/2/08 re: Favorwarehouse.com
I ordered in-stock coffee mugs as part of bridal shower favors I was putting together for my daughter's shower. I did receive an order confirmation email the same day I placed the order. However, After a few days, I checked online, as they said you can do "anytime", and there wasn't any status on my order, meanwhile, my credit card was billed immediately. I sent an email to customer service, and it was not answered. About a week later, I sent another email, (inbetween these 2 emails I was trying to reach them by phone. The line was always busy, except for after business hours. How convienient)and it was answered after a day or two. I was told my order was arriving on the 29th. of April and I would then receive it in one business day. Well, needless to say, It's now May 2, the shower is May 10, I still can't reach them by phone, the website order status still shows no status or tracking number, still haven't answered a third email to them. So, I called my credit card provider, explained all of this, and how I came to find out that this company has many complaints against them. They are taking the charge off my account, and will be going after Favorwarehouse for the money.
I wish I had checked to see if there were any complaints beforehand, but quite honestly, didn't think to, until I was not able to reach them by phone.
I've been shopping the internet for the past 6-7 years now, and this is my first bad experience. I will never use this company again, for sure, and I will definitely be passing this along to my friends who have children getting married.
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