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Favor Warehouse / Very poor service

1 158 Verdi StreetFarmingdale, United States Review updated:
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I ordered favors for my daughter's shower to arrive on or before April 4, 2008. When they did not arrive on that day, I called Favor Warehouse to ask about the status. After being placed on hold for long periods of time, a sales associate came on the line and told me that the favors had never been shipped. After asking about next day air, she put me on hold several more times and said for an additional $30.00, they would next day air them (I had already paid $12.95 for rush fees to no avail). I agreed to the extra $30.00 and was assured they would leave their warehouse for delivery the next morning. We never received them. In fact, tracking the shipment with UPS showed that they had never received the package, although Favor Warehouse provided me with a tracking number. I then began a three-week odyssey of trying to get my $211.02 credited to my card. I called them numerous times only to receive a message that all operators were busy and to leave a message. I left several messages and e-mails and received no response. On April 24, I finally reached Favor Warehouse (after 16 minutes on hold) and after 35 minutes of listening to the operator trash her co-workers because the package was never shipped and being put on hold three times, she finally came back on the line and told me that they would issue the credit.

Buyer beware -- terrible customer service!!

Ke
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Comments

  • An
      21st of Aug, 2006
    0 Votes

    On Thursday June 15, 2006, I called Favor Warehouse to order 100 Frames for favors for my daughter's baptism. I placed a RUSH on it, which was an additional fee of $12.95 for shipping, so that I could receive them as they promised "no later than Tuesday, June 20th". When Tuesday arrived and had not yet received the favors, I called Favor Warehouse again. I asked for a status on my order. The lady on the phone said "they will ship out today". I told her that was not what I was told. That I placed a RUSH on it and was promised that by Tuesday I would receive them. She confirmed that there was a RUSH on it and did not understand why it wasn't sent out. She said she could get them to me on Friday, June 23rd. I said I needed time to prepare them as I wasn't going to give them just as they were. I asked to speak to a supervisor. She put me on hold and came back on the phone and said that her supervisor was in a meeting but that he said that they I would receive them by Thursday. I asked for the name of the supervisor and she said his name was Jim. I asked what I should do if I did NOT receive them on Thursday and she said call us back. Sure enough, Thursday rolls around and I still had not received the favors. I called again and was told that I would receive them in the afternoon. I said the mailman had already came and they said that UPS will come on the afternoon and that they couldn't provide me with a tracking # for my order. When I got out of work at 5pm, I called my mother whom is at my house and she said I hadn't received anything. I called back and talked to another lady answered. She said that the favors I had ordered had to be shipped out from another warehouse because they didn't have them in their warehouse and that it was too late for her to call for a status and a tracking #. She took my phone number and promised to call me first thing Friday morning. She did not call. I called back once more on Friday and again was told I'd receive them that day. I explained that I was told that each day I called and the lady just said she couldn't do anything about that but said she'd call the other warehouse and put me on hold. She came back on the phone and said that they didn't answer. I gave her my phone number, even though I knew they wouldn't call me, and said she'd call me when she got a hold of the other warehouse. I never received a call. By this time, I knew I had to think of something else for favors and I just taped the picture of my baby that was going to go in the frame on some cardstock cards. I was very disappointed as deep inside I was hoping to receive the favors on Saturday and I didn't. I didn't expect to have a charge on my bank card, yet I do and now I have to call tomorrow and dispute that part. Not only did they charge me for the 100 favors but also for the additional $12.95 for the RUSH delivery.

  • Ca
      12th of May, 2008
    0 Votes

    I have never had a problem with the favorwarehouse.com. I have ordered from there on numerous occasions (wedding, baby shower, christening etc.). You should always plan events in accordance.

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