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Fastway Couriers-Durban / FATWAY COURIERS TAKING IRRESPONSIBILITY TO NEW HEIGHTS

1 South Africa

I sent two parcels via Fastway-Durban-reference nos.FA0019922122 & 123 on March 8-both for same delivery address in Honeydew-JNB.The consignee phoned me on March 13 & enquired where his parcels are.It was surprise for me as Fastway claims 1 day service for JNB & how parcels were undelivered for 5 days.I phoned-Lawrence Lutchmanarayan .He expressed ignorance & told he will revert next day.One lady phone on 14th to say that parcels can't be delivered as Fastway does not cover a certain area of Honeydew where consignee is located.It was surprising as parcel was accepted by Fastway with full knowledge where it is going to. I asked the lady, If you do not cover a certain area-why you accepted the parcel in first place. We could have easily sent it via another courier in that case. Now you have wasted 5 days & still can't deliver.I asked for an urgent return call from a responsible person but no one cared to phone back.After that, we have phoned Lawrence no. of times, but no action taken so far.It is pathetic level of service & shows callousness & total lack of responsibility.We demand that parcel should be delivered immediately without further delay & we should be compensated for delay

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